Generally, any sale should include a written statement to protect the interests of your business. In retail sales, even the wording on a sales receipt is important.

In service-oriented businesses, customers should understand exactly what they’ll receive and at what cost. Each sales order or contract should include:

1. A clear description of the service you’ll provide

2. The anticipated results

3. All costs that are included

4. Any special situation or exception

5. Payment terms and conditions

Meet with your attorney and accountant to make sure you’re protected against potential liability and consumer action. Most situations concerning customer disputes arise when a written agreement of understanding wasn’t provided.

Gene Fairbrother

ShopTalk 800® Business Consultant

National Association for the Self-Employed

Dallas