Businessweek Archives

Putting the Brakes on High Turnover


Small businesses can be plagued with high employee turnover, with workers being lured away by other companies as soon as you finish training them. This is, of course, detrimental to productivity, customer service, and continuity.

Empowering employees by allowing them to participate in decisionmaking is an excellent way to show your work force that you value them. Take their comments seriously, and try giving them some say in how the company is run.

This can be difficult for entrepreneurs who left the corporate world because they wanted to do things their own way, but larger businesses have found that this team approach to problem-solving promotes employee morale and leads to a better-run company. Work force continuity is essential to meeting customer needs — the future of your business depends on retaining experienced employees.

John Challenger

CEO

Challenger, Gray & Christmas

Chicago


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