A Hunger for Efficiency

Q: Why did you come to the Food Depository?

A: I had spent my whole career in an organization that was an avocation. When I got to the Food Depository, in the first three weeks I heard two or three people say, "that's not my job." So I got the whole organization together and I said, "Your job is to feed hungry people. I don't care whether you're a forklift driver or in administration or a truck driver. We're all in this business to feed hungry people."

What's ingrained in you in the Marine Corps is that the focus is on the mission. Whatever it takes to get the mission done is your job. Unless you succeed at your mission, everybody fails.

One of the things I had to learn was that in the not-for

The Good Business Issue
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