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Companies without an outsourcing strategy are missing out on the cost and skill advantages of an increasingly flat world. But sending key projects and business processes offshore introduces new risk by undermining visibility and control. The reality is that you can’t manage what you can’t measure, which means that a metrics program is critical to making outsource relationships work.
Beware of outsourcers who would prefer to keep you at arm’s length, and insist on a collaborative partnership based on transparency, trust, and openness.
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Want to improve the way you run your business? Entrepreneurs, academics, and consultants from diverse industries offer practical advice on a variety of topics each business day.
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