Companies without an outsourcing strategy are missing out on the cost and skill advantages of an increasingly flat world. But sending key projects and business processes offshore introduces new risk by undermining visibility and control. The reality is that you can’t manage what you can’t measure, which means that a metrics program is critical to making outsource relationships work.
Beware of outsourcers who would prefer to keep you at arm’s length, and insist on a collaborative partnership based on transparency, trust, and openness.
6th Sense Analytics
Want to improve the way you run your business? Entrepreneurs, academics, and consultants from diverse industries offer practical advice on a variety of topics each business day.
To submit a tip for consideration, first check our archive of previous tips to make sure you're not repeating a tip someone has already contributed. Then send the tip to Small Business channel contributor Michelle Dammon Loyalka. Because of the volume of material she receives, she may not respond to each individual.