Before you start any training program, make sure your employees understand ahead of time the reasons behind the training. Tell them how they will benefit and let them know what problems the training is designed to solve.
Then, be sure to make it interesting. Hire a competent trainer, or, if you do it yourself, find ways to engage your employees’ attention—such as including videotapes or role-playing. Be clear about expectations. Focus on the behavioral changes or improvements you are looking for.
Measure the results. Training without follow-up is ineffective. Keep repeating your message, and show appreciation to employees who continue trying to meet expectations.
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