These days, a snafu can wind up on YouTube. Here's how smart companies keep clients happy
Memo to Corporate America: Hell now hath no fury like a customer scorned
Overall, customer service has dipped, perhaps a victim of spending cutbacks. But there's good news, too
How GetHuman.com, a customer empowerment crusade, lost steam
Reversing a miserable service reputation after the Nextel merger will be key to the company's turnaround
Their online gripes—and don't fool yourself, they have them—will help you reinvent your business
No government agency is less popular than the IRS. Employees who deal directly with customers are paid poorly. Call center staff in Europe get the most coaching
Our second annual ranking of the best 50 providers of customer service highlights the stand-out brands in 15 different categories.
We've created this forum to encourage readers to share their most recent customer service experiences—good or bad.
By limiting its stock to specialty products at low prices, Trader Joe's sells twice as much per square foot than other supermarkets
Why Charter Communications ranked last in our annual customer service survey—and what the cable provider is doing to improve its reputation
While online "gripe sites" can help wronged customers blow off steam, the BBB now wants to help companies solve problems before they start
We followed up on some stories from our readers to illustrate what typically goes horribly wrong and to show how easy it can be to get service really right
Take the locally grown trend one step further by trying to ensure you offer clients an emotional connection and sense of community
Their flaming blog posts can help you fix your products—and reinvent your business
BusinessWeek brings you the Top 50 within the business world