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Outsourcing
OUTSOURCING
The Future Of Outsourcing
How it's transforming whole industries and changing the way we work
Slide Show: Five Offshore Practices That Pay Off
Angling To Be The Next Bangalore
Online Extra: Up-and-Comers in the Outsourcing Race
India and China still hold the lead, but Russia, Nicaragua, and Botswana are raising the stakes with attractive incentives
Online Extra: From Russia with Technology?
Is the country poised to become a global software leader? With a little government help, it just might be ready to join the big leagues
Online Extra: Can Latin America Challenge India?
With proximity to the U.S. and free trade agreements in place, many countries south of the border are building up their outsourcing infrastructure
Online Extra: Emerging Outsourcing Players
Online Extra: Slide Show: Major Players in Outsourcing
An expanded look at Gartner Inc.'s analysis of the who, what, where, and how much of offshore outsourcers
Online Extra: How BofA Banks on Offshoring
Having grown via acquisition, it's used to having far-flung operations. Now with centers in Asia, it's able to keep projects moving 24 hours a day
Online Extra: Penske's Offshore Partner in India
The truck-leasing outfit works with Genpact in India and Mexico to improve efficiency and customer service
Online Extra: Worldly Lessons for Wolters Kluwer
At first, the publisher micromanaged offshore work. But stronger partnerships are now helping it trim costs and expand product offerings
Online Extra: Lilly's Labs Go Global
To cut costs and speed development, the drugmaker steps up R&D outsourcing -- including clinical trials -- to countries such as India and China
Online Extra: Boeing's Global Strategy Takes Off
The aerospace titan is taking a measured approach to outsourcing, with help from local teams
Online Extra: The Cost-Killer in Manila
Law firm Baker & McKenzie leads the field in offshoring important operations, with the help of a crack staff in the Philippines and elsewhere
Online Extra: Answering the Call in Manila
Customer-service centers provide a fun work environment, good salaries, and even room for career advancement
Online Extra: Wachovia's Change of Heart
The bank took a long time to discover the virtues of outsourcing -- but now it admits they're irresistible. Still, it's not sending any call-center work overseas
Online Extra: IndyMac's Indian Adventure
The lender's decision to move its high-skill jobs to India has required extra supervision but resulted in increased offerings
Online Extra: ABN Amro's Smart Moves
The European banking giant took its time developing an outsourcing plan, and that deliberation is paying off
Online Extra: HSBC's Lessons in Outsourcing
The bank's software-development center in Pune, India, has become one of its most important operations. Here's what HSBC learned in the process
Online Extra: Deutsche Bank's Outsourcing Imperative
Daniel Marovitz, a top tech exec at the German bank, says "if you don't do it, you won't survive"
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From manufacturing to services to e-commerce, a lucrative new world awaits small companies that learn to play smartly.
Without updated infrastructure and a better education system, the outsourcing mecca faces a dearth of qualified engineers.
U.S. companies that assume they'll always have an innovation and design edge over emerging economies are in for a hard lesson (right, Detroit?).
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Copyright 2006, by The McGraw-Hill Companies Inc. All rights reserved.
