The Future Of Outsourcing
How it's transforming whole industries and changing the way we work
Slide Show: Five Offshore Practices That Pay Off
Angling To Be The Next Bangalore
Online Extra: Up-and-Comers in the Outsourcing Race
India and China still hold the lead, but Russia, Nicaragua, and Botswana are raising the stakes with attractive incentives
Online Extra: From Russia with Technology?
Is the country poised to become a global software leader? With a little government help, it just might be ready to join the big leagues
Online Extra: Can Latin America Challenge India?
With proximity to the U.S. and free trade agreements in place, many countries south of the border are building up their outsourcing infrastructure
Online Extra: Emerging Outsourcing Players
Online Extra: Slide Show: Major Players in Outsourcing
An expanded look at Gartner Inc.'s analysis of the who, what, where, and how much of offshore outsourcers
Online Extra: How BofA Banks on Offshoring
Having grown via acquisition, it's used to having far-flung operations. Now with centers in Asia, it's able to keep projects moving 24 hours a day
Online Extra: Penske's Offshore Partner in India
The truck-leasing outfit works with Genpact in India and Mexico to improve efficiency and customer service
Online Extra: Worldly Lessons for Wolters Kluwer
At first, the publisher micromanaged offshore work. But stronger partnerships are now helping it trim costs and expand product offerings
Online Extra: Lilly's Labs Go Global
To cut costs and speed development, the drugmaker steps up R&D outsourcing -- including clinical trials -- to countries such as India and China
Online Extra: Boeing's Global Strategy Takes Off
The aerospace titan is taking a measured approach to outsourcing, with help from local teams
Online Extra: The Cost-Killer in Manila
Law firm Baker & McKenzie leads the field in offshoring important operations, with the help of a crack staff in the Philippines and elsewhere
Online Extra: Answering the Call in Manila
Customer-service centers provide a fun work environment, good salaries, and even room for career advancement
Online Extra: Wachovia's Change of Heart
The bank took a long time to discover the virtues of outsourcing -- but now it admits they're irresistible. Still, it's not sending any call-center work overseas
Online Extra: IndyMac's Indian Adventure
The lender's decision to move its high-skill jobs to India has required extra supervision but resulted in increased offerings
Online Extra: ABN Amro's Smart Moves
The European banking giant took its time developing an outsourcing plan, and that deliberation is paying off
Online Extra: HSBC's Lessons in Outsourcing
The bank's software-development center in Pune, India, has become one of its most important operations. Here's what HSBC learned in the process
Online Extra: Deutsche Bank's Outsourcing Imperative
Daniel Marovitz, a top tech exec at the German bank, says "if you don't do it, you won't survive"
Cover Story Podcast
S&P says the data-processing & outsourced-services subindustry looks good -- and not just because of potential buyouts
More Westerners are beefing up their resumes with a stint in India
"Homeshoring" takes off as moms and others provide an alternative to offshoring
How strategy guru C.K. Prahalad is changing the way CEOs think
From manufacturing to services to e-commerce, a lucrative new world awaits small companies that learn to play smartly.
Without updated infrastructure and a better education system, the outsourcing mecca faces a dearth of qualified engineers.
U.S. companies that assume they'll always have an innovation and design edge over emerging economies are in for a hard lesson (right, Detroit?).