How Fast Should Financial Advisers Return Phone Calls?

Posted by: Lauren Young on July 27, 2009

The simple act of returning phone calls promptly is the most important action a financial adviser can take, according to a survey from Spectrem Group.

When asked about an acceptable timeframe for a return call, the biggest response (36%) was “one to three hours;” another 51% responded to various timeframes of less than one day; just 13% said “more than 24 hours” is acceptable.

Have you called your financial adviser lately? How quickly did he or she return your call?

Reader Comments

Denaliguide

July 27, 2009 4:55 PM

With an open time frame and no indication of "routine" or "urgent", the mere nature of consulting says you get back ASAP, probably during that business day, if not before the close of that market day. Anything less is either irresponsible or sloppy, IMO.

Visit me sometime @ http://denaliguidesummit.blogspot.com/

DG

Tim

July 27, 2009 5:16 PM

Typo'ed

Shane

July 27, 2009 5:20 PM

How fast ahould you skim over your article before you post it?

:P

Tim

July 27, 2009 5:54 PM

Kudos to Lauren for the fast fix.

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Bloomberg Businessweek’s Ben Steverman focuses on the latest moves in financial markets and emerging trends in stocks, bonds, and funds, always with an eye toward giving readers a better understanding of the sometimes confusing and often chaotic world of money. Standard & Poor’s senior index analyst Howard Silverblatt will also provide his take on companies’ finances and the markets. Voted one of the “Top 100 Finance Blogs” in 2007.

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