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Is The Wal-Mart Model Dead?

Posted by: Bruce Nussbaum on November 30, 2006

Wal-Mart may be facing a crisis in its business model as its low-price strategy appears to hit a wall, with the company posting the smallest December sales gain since 2000. This comes after Wal-Mart’s worst monthly performance in 10 years in November. Meanwhile Target is doing much better. What’s going on?

I think Wal-Mart, like Dell, is seeing the commoditization of price erode its competitive edge and reduce the value it brings to shareholders and consumers. The great supply-chain innovation that drove Wal-Mart’s success is being replicated by others. Competing on price doesn’t do it in the marketplace for Wal-Mart. It needs to compete on product differentiation—design and innovation—and here Wal-Mart needs lessons from Target. Wal-Mart’s efforts at selling fancier fashion are disappointing to date.

In fact, Wal-Mart’s retreat from Germany and Korea imply that it is having problems moving away from its core culture of selling low-cost products in the US south and West. It appears to be doing well in Mexico with its low-cost approach and perhaps in China, although that remains unclear. But it hasn’t hit the sweet spot in the more sophisticated cities of America because it doesn’t “get” urban cultures.

Wal-Mart is now trying to move into India and faces similar issues. Indian middle class consumers tend to buy on brand, not just price and expect great personal service.

Dell is pushing hard into design and is making great efforts to learn more about consumer cultures. It is moving away from its own supply-chain innovation, which has become commoditized, to focus on empathy, authenticity and individualization. Wal-Mart needs to make a similar effort to learn about consumers cultures. It’s original price-based business model is eroding. It needs to adopt a design/innovation-based business model now.

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Reader Comments


January 5, 2007 04:59 PM

Wal-Mart is going to high end this is a department store for lower prices Also hiring too many hispanics no english therefore no help when you need it. they also put cash registers all across the front and then only open 4 or 5 lines are very long i have left merchandise becuase of 20 or more minutes in line I don't go there unless i really have to any more.


January 5, 2007 08:14 PM

I go to super Wal, and I sometimes dread going. I can never find anyone who will help, or understand what it is that I want. To much spanish. Waiting in the lines is the worst. Personell does not know how to bag, or have a personality. Bricks are better to be with.
I like to shop at Wal-Mart. It just is hard to get the energy to go anymore.

Steven Bennett

January 5, 2007 08:19 PM

What ever happen to Wal-Mart logo; Made in the USA? The qualities of goods coming out of Wal-Mart are poor to very bad. I bought a cushion toilet seat the other day and took it home and install it, and I was setting on it as I was installing the bolts. I finished and stood up only to find the cushion was flat and would not spring back. After removing it I put it back in the container it came in and of course it read Made in China. I am sick and tired of taking things back to places like Wal-Mart and Lowe’s because of defective product. I would buy product made in the USA, if I could find them.


January 5, 2007 08:23 PM

I agree with Jennifer. Many times I have had to wait in line, along with many others, because only 2-3 check outs were open even though the store was very busy. Many times clerks will not or can't help you find something.

E.M Fredericksburg Virginia

January 5, 2007 08:25 PM

I’m a stakeholder in the Wal-Mart chain. Their four Wal-Mart store in my area, over the past five years I have seen the quality of the merchandise dementias. The customer service at Wal-Mart is disappointing, it’s like the employee have not been train in customer relations. The stores always crowded with mechanic and junky looking. As I stated I’m a stakeholder, but if I do not have to go in a Wal-Mart store I do not; I go to a Target store first. The customer service is better and the quality of the merchandise is much better.

Austin Teutsch

January 5, 2007 08:26 PM

Wal*Mart is experiencing growth problems and a low quality visual in much the same way K-Mart did before it. Will Wal*Mart decline like K-Mart? No. It's too much a machine and intrenched in the American fabric. The big dog always gets a swipe or two for trying to eat the bowl, too. As the author of the first biography on the life of the late Sam Walton, I know a little about what is going on with Mr. Sam's's all grown up now and doing some things the old man wouldn't approve of. If the current managment of CEO Scott and of course the man behind the curtain, Rob Walton stray too far from dear old Dad's vision, it could open the door for Target and others to gain customers. Price, service are what brought the customer to the dance. If they fail to follow through, they could end up like K-Mart, Montgomery Wards and Woolworth!

Austin Teutsch
Austin, Texas


January 5, 2007 08:27 PM

10 years ago, Wal-mart was the place to shop. Customer service was great, prices were great and quality was ok. Now, I hate to go to Wal-mart. Customer service is at it all time low. You can never find anyone to ask a question and if you do they pass the buck to someone else or act like it kills them to help you. Then, there is the long lines to check out. When you are shopping with children you do not want to stand in line 20 to 30 minutes. It is aggravating to see 20 cash registers but only have 3 or 4 of them open. The do-it your self it great when you have a few items, but there again, there is always the item that will not go through and you have to wait for CSM to come and fix the darned thing. Our local store just upgraded to a super store, and I use that term loosely. I can not tell too much difference than before. Yea, they added the grocery section, but other than that...not much difference.. still very little choice of brands. Then there is the quality issue. I no longer buy any clothes there. Buttons fall off, seems rip, hems come out... It is time for Wal-Mart to either shut their doors or make the effort to get to know their customers and what they need and want.

james stewart

January 5, 2007 08:28 PM

I've seen our local walmart in Iron mt. , michigan going bad. Can't get management to fix things in store, noincident reports written up when chemical spills or injuries occur to employees. Other employees tell other employees not to go to corporate because they won't do anything, store looks dirty outside, people going back out to parking lot to get carts because no employee is bringing them back in from corrals, they pile up into driving lanes.


January 5, 2007 08:51 PM

I shop there all the time but its hard to "trust" all of their products. I wont buy meat there or jewelery becasue when it comes to down to it they are sacrificing quality for the lowest price. They should also really try and update their clothing, both womens and mens.


January 5, 2007 09:08 PM

Target is much better than Wal Mart. Wal Mart is a cesspool and they are finally starting to suffer from it. I hope they go bankrupt personally.


January 5, 2007 09:10 PM

I love walmart.
I can buy 3 times as much for what I can get anywhere else.
They always have tons of stock, not like some of these places and they dont put mins. on items nor do they have those stupids irritating store discount card.

Sounds like all these people without jobs have lots of money and can afford to shop elsewhere.


January 5, 2007 09:10 PM



January 5, 2007 09:11 PM

I have shopped at Wal-Mart for many years and ive seen the service go down hill for quite some time now. The (2) things that bother me the most are ( 1 ) Ive seen managers treat employees very badly RIGHT IN FRONT OF CUSTOMERS and ( 2 ) There are many hispanic employees ( mind you, im not a racist) that appear or pretend NOT TO SPEAK ENGLISH and i cant get any help? I would rather pay more money for better service. Im afraid that Wal-Mart cannot fix itself?


January 5, 2007 09:13 PM



January 5, 2007 09:25 PM

I am a very loyal customer to walmart but I have to agree with the above article about bringing up to date the clothing and appearance of the store itself. I also see the same about the cashiers and the long lines. Also help within the store is hard to find. People are friendly but scarce. I also agree with the fact that Target does offer exciting and unique items. Maybe I shop at Walmart tooo often and things are becoming VERY familar but I shop at Target expecting to see new unique items. Don't get me wrong, there are times when I do find unique items at Wal-mart but I definately think that Wal-mart needs something to wow the customer other than their low prices. Lets face it, people will continue to shop at Wal-mart, we can't afford to go anywhere else. Just make it more exciting for me, the shopper. Thank you


January 5, 2007 09:35 PM

has anyone noticed how nice it is to shop at K-Mart or Target. and, don't forget your local mom and pop stores, where they recognize you and remember your name.


January 5, 2007 09:37 PM

I cant stand Walmart because everyone goes there and if you want to go get something fast, you cant! Someone is always in the isle you want to go down and right in front of the product you want to look at. Late night is the only time you can get in and shop peacefully! By that time I am to tired and forget half the things I went in for!


January 5, 2007 09:39 PM

i'm not surprised that the wal-mart model is dead. the retail giant grew too fast and caused it to make a lot of bad business decisions like moving into europe. wal-mart's over-reliance on cheap, low-quality imports from the third world has turned off upper-income consumers who can afford to shop elsewhere while high energy prices have cut the buying power of lower-income consumers make up the bulk of wal-mart's customer base.


January 5, 2007 09:44 PM

I think they need to bring back the lay-a-way. Some of us can't afford to buy these high dollar things like T.V 's and stereos at once. I have 4 children and i use the lay-a-way for Birthdays and back to school things. If you can't help or think about the people that aren't rich then I will justhave to shop where they have these things.


January 5, 2007 09:56 PM

I remember when Wal-Mart was first expanding to our area of the country(New York)and they were heavily advertising Made in the USA products. Now try to find anything made in the USA in the store at all. I still shop there, but mostly because there is nothing else around without spending quite alot more money, but the quality has definitely gone downhill from it's origins


January 5, 2007 10:04 PM

Walmart can have all the low prices they want but until they make it a pleasure to shop there-their sales will stay flat--They must fix their front end problems--they are so afraid they may pay a cashier for 10 mins to wait for the next customer--just think how happy that customer would be!! If people knew they could go into a store and get what they want and get checked out quickly--their sales would increase greatly.

Pam Medkiff

January 5, 2007 10:15 PM

Not as good of a bargain anymore - the stores are way too big now. They need to remember where they started. Good prices, Happy people, quick service. You dont receive that anymore. Most of the clerks look like they would rather be somewhere else. The lines are too long, and with children it makes for an unpleasant event. Only go when I have to anymore. I would rather shop at Target for Home products much better quality and selection.


January 5, 2007 10:18 PM

"Wal-Mart is going to high end this is a department store for lower prices Also hiring too many hispanics no english therefore no help when you need it. they also put cash registers all across the front and then only open 4 or 5 lines are very long i have left merchandise becuase of 20 or more minutes in line I don't go there unless i really have to any more."

Please tell me the person quoted above didn't just accuse others of not being able to understand English. Probably an accusation you should hold onto until you can grasp the language yourself.

Walmart is what it is. It's a low-cost retailer that will get you a smoking deal on everything from movies to videogames to groceries, but you will probably pay for that discount by not receiving world-class service and by not being able to buy fancier brands. If Walmart increases its staffing, it either has to take a hit on its profits or else pass the costs onto the consumer. Quite frankly, if the consumer wanted to shop in an overstaffed store, and pay more money for the privelage, then they'd probably already be inside the local Target, don't you think?


January 5, 2007 10:34 PM

i must agree with Jennifer. she is correct about the registers being all over the front but only 4-5 cashiers which makes for long line. i have also left a cart full of items that i wanted due to this long wait. also customer service has dropped in my opinion. it is horrible. i bought a steam cleaner from Wal-mart and in 94 days it stopped working. i went to have it exchanged or find out what i need to do to replace the item. i received very rude customer service in the Union City, GA wal-mart. after being argued with and finally getting a manager of the store involved the matter was resolved but it took one and half hours. i was also overheard another customer service manager tell a clerk quote" when a customer demands to speak to a manager tell them you will call 911" she stated i guarantee the customer will leave the store. So Wal-mart you may want to check all aspects.

Sandy Spetyla

January 5, 2007 10:42 PM

I've always been a fan of Wal-Mart, up until the last couple of years. Especially around the holidays. I love to go shopping, when I can find what I need, get to want I want, and just enjoy the process. Shopping at Wal-Mart, is no longer a pleasant experience. It's a chore. The lack of open check-out lanes, and long lines, is infuriating. The one thing that keeps me coming back to shop at Wal-Mart, is the fact that I can get everything there, without having to run all over town, but boy do I pay the price. I've come to the conclusion that it's not worth it. My nerves and patience cannot handle the pressure that comes along with shopping at Wally-World. I think I would rather use a little more gas, than lose a little more of my sanity, and shop at other local retail stores in my area.


January 5, 2007 10:45 PM

I usually do not attempt to go to Wal-Mart due to the long lines and employees that cannot speak english. The stores around large cities are the worst as they are very dirty and have zero customer service, and if they did I'm sure it would be in some language I don't speak. This is America and we should not have to take a class for a different language just to shop. That's why we shop at target. It's not about saving money it's about convience, and walking in a dirty store with a different language being spoken is like going to another country to shop.

maria velasquez

January 5, 2007 10:49 PM

The reason the sales were also low are because they did away with the layaway department and I think that really hurt them and so what if they have hispanics working there other places have anglo saxons working in other stores and you still can't get any help at all it has nothing to do with you being white, black or brown but they should have more than one cashier working at the registers and they should also hire people that are people friendly cause sometimes I get one or two that will not speak at all I say thanks you have a nice day and I get no response if you do not want to deal with the public you do not need to be working there


January 5, 2007 10:49 PM

I have to agree with the comment that they are hiring too many hispanics.The first thing you hear
when you go into the store is spanish music so loud you cant hear yourself think. If you need help they cant speak english,so you why shop there.I have nothing against spanish speaking people.But if you hire someone in a nationwide
store they need to be able to communicate with the public. They have employees that run around
the store with music wide open on their belts with earphones on.I only go to wal-mart if I have to.If I had it my way I would never go there.The last time I was there one of the employees was stocking bleach-the bottle busted and the employee ran to the back of the store holding the busted bottle.When I got home,the next morning I noticed the bleach sprayed all on the right side of my pants totalling ruining my pants.I did place a call and talked to a manager.HA! That was a total waste of my day.Things need a big change.


January 5, 2007 10:49 PM

Wal-mart was suppose to be one of those stores that was there for low-income people and so forth. But yet they cut out one of the best things they had to offer. LAYAWAY. That is probably one of the reasons the store didn't do as well as they normally due in November and December. I have seen lines reach across the store for layway, ecspecially on black friday. That program was great ecspecially for single families, low income families, families with many children. Who can go out and afford to buy school clothes for three kids all at once? That is what layway was there for. I personally used to shop at Wal-mart for anything and everything I needed. I have now started to go elsewhere with my business and so have many others. Wal-mart needs to remember who made them the big retailer they are today...Prescription drugs aren't going to make the difference...


January 5, 2007 10:51 PM

If you think about it, almost everything they sell comes from overseas. Most of the imports are from China. So, logically the chinese would be thrilled to go to Wal-mart. They are helping themselves. But the quality of these imports has steadily gone downhill since Wal-mart ditched the "Made in America" mentality for low price inventory. And if it's cheap, then it is a low demand or throw away item. I intentionally look for country of origin when I buy and that is causing me to shop Wal-mart less and less frequently. I avoid the place unless I need commodities like toilet paper or toothpaste. I would rather pay $100 for name brand that will last 5 years that $50 for something that goes in the trash after 1. But thats me. And there are few people I know that are in agreement.


January 5, 2007 11:04 PM

I dont think they should have stopped layaway.I will do alot of my shopping where they have layaway even if it means paying a little more.There are alot of times when I went shopping and the shelves are empty so why even go? they have 33 cash registers and only 3 or 4 open.


January 5, 2007 11:17 PM

To Jennifer:

The Hispanic issue is not the fault of Wal-Mart well not directly anyway. The simple fact is that recent immigrants and people of low income brackets are the only ones who can truly afford to work at Wal Mart, and they seem unwilling to meet the standards for hiring and pay that Target has set. They are also the ones with the lack of education necessary to get something better.

I have worked in the retail sector for most of my life in many different positions, from management to stock and I can tell you this, no one has a worse reputation in the industry of mistreatment and abuse of its employees than does Wal Mart. Sad to say that the "Wal Mart Way" is simply no longer sustainable. My wife (who is a retail manager for another company) and I both have seen the effect of Wal Mart on most of the middle market. We were just talking about the schizophrenic nature of companies trying the Wal Mart way and the mostly negative effect it is having on everything from morale to the bottom line.

The bottom line is that the way Wal Mart does business is not sustainable. Lowering prices to match the low wages it pays only works when the market is good, consumer confidence is high and inflation is low. None of these factors exist now, the cost of housing alone has skyrocketed and only those in a culture that accepts multi generational house sharing can get by. This basically means the poor and those recent immigrants you are annoyed by so much. At least they have jobs, something you would probably complain about as well if they did not.


January 5, 2007 11:28 PM

I agree. I have been at a Wal-Mart and have asked for assistance and have been suprised that they don't understand me. I have also left baskets full of food and items in a line because it was too long. Having 20 or more registers and 10 or more self check outs and only 2 self check outs open if that or 4 lines open. It's poor customer service as well as poor managment that makes it a horrible time to go to Wal-Mart.

R Wayne Byrd

January 5, 2007 11:29 PM

Wal Mart Supercenter in Galveston, Tx must be one of the worst run stores in the chain. Continuously failing to continue carrying brands in the grocery area, here one week, gone the next. What's the deal? Moving too slow to suit the model? Failing to match competitors prices-ie
Pork chops on sale in competitors add, not matched at Galveston store-reason, Galveston store carries TYSON PORK -PLEASE what's the difference a loin cut pork chop is a loin cut pork chop no matter whose pig it comes from-come on live up to the "we match competitors prices" slogan in all the Wal Mart stores.


January 5, 2007 11:29 PM

Wal*Mart is a parasite that has managed to attach itself to and feed off of the lower class of America. The locally owned businesses that they have put out of business are deeply missed in the towns of our country. I hope that I live to see the day when America waked up and stops feeding this ugly beast that is infecting our land and hurting our economy.


January 5, 2007 11:29 PM

Wal-Mart is getting away from the people that Sam Walton designed it for. Taking away the lay-away plan. Removing the guns from the smaller stores in the rural part of the country where hunting is big, that is just plain crazy.

Fred Rose

January 5, 2007 11:32 PM

I don't shop Walmart either and I own stock. Poor service it takes you longer to check out than to find the mdse in some cases. They need to man the cash registers instead of leaving them open with no cashiers.


January 5, 2007 11:45 PM

I have to say a sad yes. The first time I walked in and heard hispanic music that things werent right. Poor Sam Walton must be doing flops in his grave. The cash registers must be for display only cause they sure arent to use. Any more I try my hardest not to go in their but this being a small town I dont have much of a choice. I guess its all about the mighty buck anymore...but then again when Sam was runnin the show it always made money...hmmmm.....maby that was because it was QUALITY MADE IN THE USA products for resonable, even cheap prices~ now they only sell made in china crap, that breaks before you even get it home.


January 5, 2007 11:46 PM

I agree with the comments from Jennifer. However, at the Walmart in our area, the personnel (regardless of ethniticity) is NOT friendly or helpful.I also spent over 20 minutes in line due to only 4-5 aisles open. There are 20 cash registers; why is only 4-5 registers open? I am going to Target more due to helpful people and more open cash registers.


January 6, 2007 12:07 AM

I really dread going to walmart now, I used to be a more consistant shopper, one of the reasons I agree with Jennifer on is it is ridiculous to have 22 registers and 5 open, I too have left after waiting 15-20 minutes in line.
I have found Target to be much more easier and fun to shop at. And Kohls is awsome too. My sister worked at Walmart for years and I saw first hand how they treated her like crap, as well as her fellow employees. She busted her butt there and just got stepped on like she was some second class human being. All she heard was how hard work and perseverance would get her moved up in the company but it was more of "who you know" over there. Matter of fact coincedently she has moved up to an assistant manager postition at Target after just 8 months of being there.


January 6, 2007 12:16 AM

I don't shop at Wal-Mart because, frankly, I don't like the environment nor the clientle. The stores are loud, sometimes dirty, the aisles are crammed, and full of screaming children and parents that either neglect said children or beat them down in the store. Target has a similar selection, but it is a much nicer environment. It doesn't help that Wal-Mart is usually in the hood, whereas Target is in nicer areas.


January 6, 2007 12:18 AM

I too am disappointed by the routine long waits at the Wal-mart checkouts. Also the product quality seems to be deteriorating. I am willing to accept a little less quality for a little less price, but not junk. More and more I am opting to go to a store that costs a bit more, but has better products and service.


January 6, 2007 12:40 AM

I used to spend 80% of my money in WalMart no more. I don't even go in the store anymore. Like pulling teeth to get someone to help you. At target they compete to help you.


January 6, 2007 12:42 AM

I completely agree with Jennifer's comment and would like to add that my additional problems with Wal-Mart is:

They don't sell brand-names anymore where it matters. I don't want cheap ripped-off, knock-off brands from China when I go to buy a new TV, video card, or other electronic because I know that it will be impossible to get warranty help, technical help, and they usually don't work well nor last long. Neither do I appreciate giant Hispanic sections filled with Spanish-only Mexican brands, bands, shows and movies hogging up half my grocery, electronics, and laundry departments--this is the USA!

They refuse to keep what sells. You have to buy up a whole case of a product you like because even if you have been able to buy it there all year and it was a quality, healthy option, it will be gone tomorrow--replaced by fat and sugar laden junk or by some cheap poorly-made knock-off.

They don't live up their own standards. They claim their whole selling point is morality and affordability. If so, then why does have their products cheaper and why can I find Rammstein cds, Hispanic hate-band cds, inappropriately-sexy little girl's clothes and teen girl's panties, and offensive teen-oriented men's t-shirts all over their stores when they refuse to sell anything with an explicit lyric in English?

Their fresh food isn't. Even when we are lucky enough to find something that looks fresh in the store, it's rotted by the next day or was completely rotted inside while whatever chemical coating kept it looking good outside. And we usually can't find meats that aren't an odd brown on bottom and electric red on top.

Lastly, I can't find anything for my kids other than Dora, Dora, Dora or her brother or whatever Diego. Whatever happened to the great multicultural mix of toys from Disney, Fisher Price, Lego, and Barbie? Why does every last toy from playhouses to bikes to Candyland, diapers to sheets to stroller have to be Dora? What about all the black, white, Asian, Indian, and other kids who aren't Hispanic?

So why do I keep shopping there? Because I live within 100 miles of the headquarters and they ran all the other stores both local and not out, leaving us with no choice. I thank God for online shopping, department stores, and knowing how to garden.


January 6, 2007 12:58 AM

Wal-mart is just to messy, when i've tried to shop there, its just so messy. And you never can find anyone to help you. My husband's a union man anyway, so he says do not give them the business.
they are the cheapest on many items, but look at what they pay their employees? Just don't like shopping there. I am Target shopper anyways.


January 6, 2007 01:19 AM

Walmart seems to be heading in the same direction Kamart was and is, Kamart was a market leader but is a dying corporation.Loseing site of its original core business.
Keep it simple (do what you were born to do)but a thousand times better.Can You be, everything to everybody,I don't think so, You know your market.
Be a generous Employer and Neighbor that will certainly seperate you from the crowd.

Jose Galvan

January 6, 2007 01:21 AM

I have thought for sometime that Wal-Mart was getting away from it's roots thinking more about profit than taking care of it's customers.I believe if they return to the Sam Walton model of offering down home friendly service with low prices they could compete.
You see the problem is this. My daughter use to work at Wal-Mart. One day she came home and told me she had an irrate customer because she could not give the customer the attention she required because she was so busy with other customers. Let me tell my daughter is no slouch either. She is top notch just graduated with a degree in Chemistry Magna Cum Laude from Texas A&M University. So,anyway she is as good and conscientious an employee as one could find.
I think greed is running Wal Mart today and that is why they are failing, if not the greed of management then the greed of the stock holders. Go back to your roots and stop being greedy it will pay off in the long run what do you have to lose that it seems you are not already losing?

gloria valdez

January 6, 2007 01:24 AM

I reall am sorry to hear that wal-mart is stopping thier layaway program. I know here where I live in southern oregon, that it is a really hard time at christmas, because of mill layoffs and lack of work, to have the money needed to buy things for gifts. I myself depend on the layaway program to even have a christmas. Please reconsider stopping this program. PLEASE. thank you

Hank Postureman

January 6, 2007 01:47 AM

Walmart has turned to a tight quartered, clutter, of picked-through products with absolutely no customer service. Isle-ways are extremely tight for shopping carts and people. Products are off the displays, on floors, and drapped over whatever display in the departments. And Customer service is non-existent. As far as the great pricing...Maybe their JUNK is cheaper but what one would actually purchase is about the same as what other stores offer. The junk is what they advertise. Target, Sears, KMart, and YES..JCPenneys have done considerably to improve all of the features and services that make a shopping experience pleasurable. I'll pay the 2 extra pennies for NON-Walmart shopping experience.

Hank Postureman

January 6, 2007 01:52 AM

Walmart has turned to a tight quartered, clutter, of picked-through products with absolutely no customer service. Isle-ways are extremely tight for shopping carts and people. Products are off the displays, on floors, and drapped over whatever display in the departments. And Customer service is non-existent. As far as the great pricing...Maybe their JUNK is cheaper but what one would actually purchase is about the same as what other stores offer. The junk is what they advertise. Target, Sears, KMart, and YES..JCPenneys have done considerably to improve all of the features and services that make a shopping experience pleasurable. I'll pay the 2 extra pennies for NON-Walmart shopping experience.

Keith Beckman

January 6, 2007 02:05 AM

Our SuperCenter is the same way only two weeks before Christmas did I ever find more than 4 or 5 cash registers open and the selfserve check outs are limited to 20 or less items. I have on numerous trips left when the lines were just to long.


January 6, 2007 02:18 AM

Wal-Mart is a store that has no respect for their employee's and treats them like trash. If you open your mouth to a customer after that customer has cursed you out for any reason, you'll lose your job real quick. They (WalMart) management will humiliate you in front of customers and don't give the opportunity to open your mouth. I say 'Don't shop there -- let them all go down and let management work for peanuts!!


January 6, 2007 02:18 AM

Wal-Mart is a store that has no respect for their employee's and treats them like trash. If you open your mouth to a customer after that customer has cursed you out for any reason, you'll lose your job real quick. They (WalMart) management will humiliate you in front of customers and don't give you the opportunity to open your mouth. I say 'Don't shop there -- let them all go down and let management work for peanuts!!

Michelle Mcglennen

January 6, 2007 02:27 AM

They have no layway now people who don't want credit cards. They are going some there place now!
They have gotten so big they have forgot the small peolpe in this world! They have the computers do all work now how many people on registers.They want less people working but more money.Come on listen to us we know want we want we want the old way.When SAM was here!He listen to you and fine the problem now!


January 6, 2007 02:28 AM

Design and innovation is the style and fad right now. There are alot of trends that come and go. By sticking to the basics, I.E. always low prices, no matter what happens in peoples lives or our economy, long term people go where they can save the most money. Wal mart is doing what they do best. We are simply in a fad right now in which people are willing to pay more for service and convienance

Michelle McGlennen

January 6, 2007 02:37 AM

Wal-mart say there price is lower not even !!
Milk there is $2.85 you go to another store its $1.99 to 2.35.
Then they have signs ROLL BACK that price was like that last week and months.
The clothes I don't like them! There jeans the zipper are sideways alot or little bit. So i guess you get what you pay for!
They are going to do alot of things differnt in five years.Are you going to shop there then?

Daniel Barrientez

January 6, 2007 02:42 AM

wow spoken like a true bigot, so now just cause were hispanic we can't speak english.


January 6, 2007 02:44 AM

I can not support Wal Mart. They treat their employees badley expecting their employees to punch out at 37 1/2 hours then stay on working on their own time 10 to 15 additional hours. No wonder why Wal Mart makes so much money for the owners and store managers. Wal Mart can and should fail in my opinion.


January 6, 2007 02:50 AM

Walmart still has low prices!!! The clothes are cheap and ugly and other stores that carry brand names are competative with their product, Other than that they are good in other areas. The only reason that Walmart hires hispanics is because they want to work and not depend on the system like others.

fred poeschel

January 6, 2007 03:11 AM

Bring back the layaway

larry clark

January 6, 2007 03:16 AM

I don't even go to walmart any more during the holiday seasons because of the blank looks that I get from non-english speaking staff.

Another thing that is annoying is when the check out personnel who prefeer to engage in personel conversations with friends and acquaintances at the check out counter while lines are ever
increasing in length.

Finally the look of disdain many of the staff give me when I ask a question, eg "oh they moved all of the bath soap products to dept. xxx, but that was some weeks ago." Sorry they didn't email me on that change.

Bottom line is that many of these folks display an air of utter disdain, and superiority to the customer who has travelled (in my case) 10 miles each way to spend my money.

howard becker

January 7, 2007 04:10 AM

i helped open a wal-mart store in galesburg, i would like to see walmart get into the lines that lowes is in. we just bought sinks and counter tops, and boy were these people schooled and helpful. they were not old and unmoving but fast and to the spot we needed. they acted like college grads who had plenty of experience. i have walmart stock. send some one over to this other store and order something. thank you and good luck.


January 7, 2007 06:30 AM

I think Wal-Mart is cutting it's throat by closing the "original Wal-Mart's" and ONLY having their grocery stores and the "Super Wal-Marts". The last 2 "real" Wal-Marts here in Tulsa closed last Oct., so I have been forced to go to "Wal-Mart HELL" (supercenters) about 4 times - I HATE THEM - as do MANY others I talk to at Wal-Mart!!! So, I will probably do a lot more shopping at: Target, K-Mart & my grocery store. C'mon Wal-Mart - give us back the stores that made you your fortune ! The "supercenters" SUCK !!!!!!!!!!


January 7, 2007 06:35 AM

... forgot to mention in my last comment: Please tell Wal-Mart to quit hiring "store designers" that are on acid ! The stores are SO SCREWED UP, you cannot find anything !! This is a VERY OLD marketing ploy, with the thought that people buy more the longer they are in a store - WRONG ! Today we are far too busy with too much to do ... so instead of this OUTDATED ploy working - it works against stores - we get pissed off and LEAVE - NOT BUY MORE ! Also - the "supercenters" do NOT carry as much "Wal-Mart stuff" as the "original Wal-Marts" did !! Please bring back the "original" Wal-Marts !!!


January 8, 2007 01:17 PM

We are tired of Wal-Mart using our tax dollars. They don't pay a living wage, at least 31 states have law suits against them for hours worked but not paid. They are one of the worst if not the worst company in the U.S. If you shop at Wal-Mart you need to watch, Wal-Mart the high cost of low cost, before your next shopping trip. It might change your mind. I have not been in a Wal-mart in over 10 weeks and don't intend on going back.

Chris Staffey

January 8, 2007 01:26 PM

The stores are to large. Why would someone want to stop on their way home from work to get milk and eggs at one of these giants? This winds up wasting valuable time to save 50 cents. Time is money and I would hate to waste it. If Walmart really wants to help the cut energy they need to cut these stores in at least half. Good luck.


January 8, 2007 01:38 PM

WalMart should have never got rid of Layaway. That was the worse thing they could do When that happened that is when they lost my business


January 8, 2007 01:50 PM

Although Wal-Mart gets extremely good deals from suppliers,Wal-Mart does not pass it on to the Consumer.There is NEVER any help in any of the Departments simply because Wal-Mart doesn't like to spend the money training new hires.They have many registers but don't keep even 1/2 of them open. The Wal-Mart Employees are obviously over-worked and under-paid. AS FAR AS QUALITY GOES at any Wal-Mart, THEY HAVE TOTALLY, COMPLETELY, MISSED THE MARK.This Consumer hasn't shopped in a Wal-Mart for the last 10 years. I just walk through (on occasion)to see no smiling faces, poor quality in a huge ugly store,and always wonder why the Consumer stands in line to check out for a longer time than it took them to shop. Go Figure.


January 8, 2007 02:12 PM

The prices are not that much lower and they don't offset the hassle of congested parking, long lines and lack of service. To save my sanity, I avoid Walmart from the week prior to Thanksgiving till February (after the Super Bowl) and all weekend days the rest of the year. It is sad to see the closing of all the other food stores in my area due to Walmart competition. I feel like a "prisoner" of Walmart due to lack of choices in other places to shop.


January 8, 2007 02:12 PM

Walmart's customer service lacks in all areas. Long lines, rude service people, and just not enough staff has led us to shop elsewhere even though we may pay a few pennies more we have found our time is worth it. Also, by discontinuing layaway for the holidays has left a bad taste in the lower income shoppers mouth. Many have stated that is the only way they could afford gifts for their families.


January 8, 2007 02:33 PM

Wal-Mart is having trouble with its sales mainly because they are moving away from the original model. They have stopped selling guns at alot of their stores. Which in turn less customers are coming to the stores to browse and in turn purchase this type of merchandise. They also have stopped carrying alot of the merchandise needed to sustain customer satisfaction. This in turn lowers sales in the company.


January 8, 2007 02:37 PM

I just don't shop there because of their eithics. They put small business out of business, they buy a lot of one item from a person so they upgrade their business to keep up on the supply then they tell them they are not going to buy any more unless they lower their price. Of course the business have no choice, they have to lower the price to hope to make the payments on the upgraded equipment. Their prices were low at one time now I can get about the same from most places around, so they really dont save you money. The items don't last as long so the quality is not good, I would rather pay more and get something that is going to last a year then Wal-mart products that only last a half a year. The same is with Sam's Club, ya they have specials that have a great price, but beware of the next item you pick up because it is most likely over priced. This happen in all retail stores. We need to get out of our minds that Wal-mart is the all low price store. We have been brain washed into thinking they are, and they are not. Now with owning Arvest Bank we need to be careful not to put all our eggs into one basket!!!
The need to pay their employees better, and give them benefits. They gay issue has to be stopped, It has hurt Ford and it will hurt them. They may hide the fact of slow sales, but what is the real factor of those slow sales. I will never shop at a Wal-mart and I forbid my children to also shop there.


January 8, 2007 02:48 PM

I'm pleased to see Wal-Mart having problems. They have put so many US manufactures out of business because of demanding lower prices from the producers that they can't compete in price with the third world countries. I hope the AMERICAN people wakeup and realize what Wal-Mart is doing to our country and I hope that I see the day that they file for chapter 11 like they forced so many US Companies to do! They claim that they are suppling so many new jobs, but the fact is, they are taking away manufacruring jobs and employing the people at thier stores and paying them half of what they were making at the facturies that Wal-Mart put out of business. We need manufacturing in the US. Our country can't operate with everyone working at Wal-Mart. If you go the Wal-Mart, look and see how many products are MAKE in USA. Sam Walton would not be proud.


January 8, 2007 02:58 PM

Walmart representatives don't want to admit they made a poor decision in 2006. Walmart ended its Lay-A-Way program IN November 2006, thus resulting in poor November and December sales for 2006. MANY of it's regular customers discontinued to patronize the giant retailer. I used to be a weekly customer to this low- to middle-income people-friendly store...but once they discontinued the Lay-A-Way program. I no longer shop there.


January 8, 2007 04:12 PM

The bathrooms were so bad in the Mt. Prospect Ill store and the Brodie area store in Austin when my children were young that I swore I would never set foot in one again. I know what my time is worth too, so if I need something I add it to my HEB grocery list or if only a few items, I stop by the dollar store in and out in under 3 minutes. It was the filth that did it for me though really.


January 8, 2007 04:17 PM

Than shut up and go somewhere else to shop. If you want to purchas the same product at a different store and pay more for it,because the atmosphere is nicer than shut up and go do it. If you dont like walmart than dont shop there, dont by the stock, and when your kid is looking for his first job by all means dont let him work there.If You want high class service and product than walmart isnt the place for you.


January 8, 2007 04:18 PM

I worked for walmart when sam walton was alive and it was so much better...of course we are talking many years ago LOL..but first walmart has lost all sight for why they is no longer about customers it is about money. doing away with layaway too me is just rediculous. I was told it was bc it cost too much too have trucks and by the time they paid for them, and people took layaways off they were losing money. well I find it hard too believe that with the billions spent on layaways walmart is losing anything. I believe they are going too lose much more this year, especially at xmas. 2nd u can NEVER find a reg open. noone is the store is friendly and hard too get any help. The lines are always rediculously long. I used too go there alot and now I only go if I have too. seems like whoever is calling all the shots now is taking walmart down slowly but surely!


January 8, 2007 04:19 PM

the amazing thing here is that all the people who complain about hispanics working at walmart and not being able to speak english have horrible grammer, punctuation, and spelling.


January 8, 2007 04:30 PM

Walmart exists because a very large segment of our population continues to shop their stores - some out of necessity, others out of greed. I quit shopping them several years ago because their procurement practices are not good for the long term viability of American industry and the well being of our people. No, I don't own their stock and I didn't get rich off the backs of the people who achieved Sam's dream. The problem is that I care for our Country and I'm proud to be an American. I can't support a company who hasn't a thread of American pride in it and continues to sell out America on the backs of our people. Walmart will destroy itself.


January 8, 2007 04:30 PM

Last week I was in Walmart and heard some ladies asking an employee if they had a product they were looking for, the employee answered, "Gosh, I don't know if it's been moved or if we just don't carry it anymore." Then she said, "Sorry." And walked away. She should have found out and satisfied the customer instead of leaving them there to wonder. Another time, I asked an employee where something was, and he said, "I don't know, I just work here." Another time I asked an employee the same thing, and he said, "Go ask my supervisor, he's standing over there..." These are just a few of examples of many that I've encountered. I've worked in customer service for years...if I didn't know the answer, I got it for the customer! No matter what it takes! If reflects on the company.


January 8, 2007 04:39 PM

I drove a longer distance to go to one of the older WalMart stores but then it became a supercenter so now I go to Meijer. I hate the supercenters. When I want just one or two products I don't want to have to walk what seems like 20 miles to find them. The clothing in our local WalMart is all fad clothing. I am a middleaged woman who does not want to dress like a teenager. I hate to see the way the employees are treated. I watched a obnoxious customer call an associate foul names because she could not produce the product that he wanted. The customer then complained to the manager and the associate was terminated. Why should anyone have to tolerate this kind of treatment at work for what WalMart pays. The only reason WalMart is able to hire employees is because good jobs are hard to find. Most of the people I know who work for WalMart are only there until they can find a better job.


January 8, 2007 04:47 PM

Christmas time is supposed to be a happy time for shopping. This Christmas was not due largely in part to our "local" Walmart "bettering" their store. What used to take just a few minutes to an hour to shop now takes FOREVER. Everytime I went to the store (even if it was for something little) I ended up aggrivated by the time I walked out. The electronics department was cut in half (if that), the fabric department was done the same. We only have one other place to buy fabric here and they aren't much better. It is very hard to find things that are quality and most of the time I find it somewhere for the same price. We have started going to the other two Walmarts 40 - 60 minutes away. So much for saving money. I am also dissapointed with the decision to due away with Layaway. This was not only helpful for parents that live paycheck to paycheck but it also takes away a good learning tool for children about delayed gratification and paying cash for everything. I have definitely begun to boycott the local Walmart and know of several other people that, after this Christmas season, have done the same. We are getting a Kohl's soon so maybe that will give Walmart the kick in the pants they need.....


January 8, 2007 04:54 PM

I also have not stepped into a Walmart in over 5 need to, other companies have customer service and are clean. I am tired of them running out the small business', the ones that care about your business.Walmart does not stand behind their products nor thier customers and as time is telling they will start falling apart. The big question is when that time comes who will fill up all their empty stores-we have 5 in a five mile radius!


January 8, 2007 05:05 PM

Wal-mart just sent their sales to the grave,by ending their Layaway.Dont they Relize they are going to increase Kmart sales because Kmart has a Layaway. more people are going to go to Kmart for this.Also Wal-mart waste more money on painting their buildings differnt colors depending on location when they should have left it the blue like Sam Walton had it origanally.


January 8, 2007 05:05 PM

I don't like Walmart from the begining, it always been low class retail store. Sure they always have good prices but that only thing and it only helps the lower income families. The stores are always dirty, loud, no help, lines are long and it is easy for fights to get stater because it's just like being in the neighborhood, "wait a minute they are in the neighborhood". It's does not have to do with race or color or even rich, middle, poor class. I have seen all kinds of people in Walmart, it has to do with how people act, just becuase you are poor or a minority and even majority it's does give you the right to act like you don't give a F-_-. People who goes to Target is becuase they don't want to deal with the B-_- S-_- that Walmart and their customer have to offer. All target needs is more help on the floor and it become perfect and that all i have to say.


January 8, 2007 05:06 PM

The Walmart in my town is not a supercenter, and I think it still has some of the "old-fashioned" Walmart style. I am almost always greeted by a kind senior citizen at the door. The clothes are very affordable and nice looking. My favorite and best fitting jeans are from Walmart, as well as many other clothes. I like them better than Target's clothes. I rarely wait more than 10 minutes in line--maybe its the time of day. The employees seem very friendly, even if they don't make a ton of money...I agree, the techie products can be junk. Buyer beware.


January 8, 2007 05:06 PM

I think it's funny to read the complete lack of logic in most of the comments here. First of all, Wal*Mart doesn't come into town and just shut down businesses - as if when they show up, the first order of business is to put locks on the doors the local Beauty Supply store. Nope, people shop at Wal*Mart because of utility. That is, people find what they need at a price they like in a building where they can get food AND other goods.

This is where "Mary's Beauty Supply" can either (A) Do what they have been doing - that is, selling goods at a price that rip-off consumers (and subsequently go out of business), or (B) CHANGE THEIR MODEL! Yep, if they begin offering services and products that Wal*Mart can't or won't, Mary - you'll stay in business... and maybe thrive!

Wal*Mart has done more for the lower middle/working poor than any government program EVER thought about. They've saved them many billions that they would've had to pay to Mom & Pop. And Mom & Pop only hire a fraction of the local citizenry that Wal*Mart does. When every - no exceptions - every Wal*Mart opens they have dozens of applications for every single opening. Doesn't sound like they're coercing folks to work against their will for wages that they don't agree to. And if you want healthcare, stay there six months - and you'll have access to it. Is it cheap? Probably not - but again, Mom & Pop probably weren't offering them free/cheap health coverage either.

Am I a Wal*Mart employee or shopper? Nope. I'm with the writer of this article. I shop Target. The prices are comparable (if not cheaper) and the merchandise is quite a bit better (from a design and quality standpoint). But if WMT fails, it should be because of their own shortsightedness and not due to a government regulations putting them 'in their place'.


January 8, 2007 05:07 PM

i don't like to shop at the local wal-mart supercenter, i HAVE to shop there. we have plenty of other businesses in the area, but i cannot afford their prices. I spend about 350.00 a month on groceries at walmart, but my family of 5 eats well for that. i also purchase all of my toiletries and household supplies there, because they are affordable. i do not buy clothing there, but i have to do whatever it takes to be able to support my family. and one last thing, if it weren't for their $4.00 prescription program, my husband would be without life saving medicine right now.


January 8, 2007 05:08 PM

I too am a disappointed Wal-Mart shopper but because of where I live, I only have Wal-Mart to choose from. Never enough registers open, most of the associates ignore you thru your checking out because they're laughing and gossiping with their fellow associates or yelling to another person THREE lanes over!!!! When I do find a good product, it becomes discontinued and you can NEVER purchase it again EVER!!! The sales staff have NO KNOWLEDGE of their own department so they can't answer your questions...and the list goes on and on. I used to work at a very small Wal-Mart for 5 years and was proud that I could help customers everyday. These HUGE Wal-Marts today have lost and forgotten the work ethics of good Americans but I guess that's what happens when you SUPERSIZE!!!!!


January 8, 2007 05:11 PM


Angie Baker

January 8, 2007 05:12 PM

I would like to comment on the employee attitudes. I personally worked for WalMart for two years, was a star cashier. The first WalMart I worked for was in Port Orchard,Washington. Great
people, great staff, great atmosphere. Then I transferred to the WalMart in Redmond, Oregon. This where my eyes were opened. Employees were worked beyond their hours, up to 13 hours on a 8 hour day, having to cut before payday so that they would have a 40 hour or less work week. The store was short staffed, reason, so managers could get their yearly bonuses. Workers recieved their bonuses on store sales and smaller instore losses, less workers, less payout, bigger bonuses for management. Associates were told to keep there mouth shuts if they did not agree with store policies, open door policy was not as it should have been. If you complained, as I did about the store policy of not checking ID on credit cards and checks, it was ignored and I was soon rode out the door. Note, I had just recieved my two year review, got a raise, a paid two week vacation two weeks prior to me being called on the carpet for checking ID on credit cards and checks, which was against store policy according to the head CSM and the store manager, Mike.
This was at a time when identity theft was beginning to climb in the Central Oregon area. My original training was that I would be fired if I failed to check for ID on credit cards and checks, a Walmart policy direct from the pipeline, which was from Bentonville Arkansas. WalMart was not concerned about the identity theft problem, as they were paid by the banks and credit card companies, it only affected the victims of the stolen ID.
The majority of Walmart associates are people who like you and me have bills to pay, need their jobs, and have a hard time finding anything else in their spare time, as they are overworked, understaffed, and mental beaten. You wonder why there are not a lot of smiling faces. I challenge you to work at WalMart for a month or two. They claim to change their practices, not true. I have eight children, my fifth born son decided in 2005 that he would like to work for WalMart, this was after my job had ended in 2003, knowing my circumstances. He lasted nine months working in unloading. He was escorted out of the store, after being ridden for 5 months by assistant manager Kelly, about anything and everything. Six months later this assistant manager was escorted out of the Redmond store by police for pilfering from the cashier bags, and sexual harassment. My son went to get his job back and the store manager simply told him that he could not do it. Mind you the only problem my son had was with the assistant manager, Kelly, the one they took out of the store by police escort.
Am I a bitter ex employee? Yes and no. The concept that Sam Walton started the WalMart store was excellent and worked well while he was alive. The premise now is bottom line, getting the most buck for WalMart with the least amount of employees, least amount of pay, least amount of benefits, least amount of expense. Who loses, the hard working associates who need their jobs. They are the backbone of the WalMart company. They work hard for their money and are like a family. The original concept of the WalMart stores was great. Sam Walton would roll in his grave. I am sure he did not forsee what would become of his original concept.


January 8, 2007 05:13 PM

I am in agreement with all the comments before me about Wal-Mart. Many times I have been in the store trying to find anyone to help me. When I do find someone, usually it is a young Hispanic girl dressed like she is going to the club and is talking with a bunch of young women. I have to say excuse me several times before I am able to get any service. And more times than on,she will roll her eyes and tell me she does not know if the store carries what I am looking for. As for the music, it is loud, Hispanic in origin(which I like but not to the point I have to strangle the first person!).Many times the shelves are empty,packages are torn open, shelves are sticky, merchandise is messy and not priced! I only go there for 2 itmes every 6 months but have now found what I newed at the dollar store.
We did not even do our Christmas shopping there because of the above as well as the attitude of the employees which was poor and rude all the times we have been there.
They remodeled a Target down the street and guess what? The store is clean, well stocked and the employees are so nice and friendly. I will never step foot in another Wal-Mart for the rest of my life.A lot of my friends are not going to shop there as well because of the same problems. Wal-Mart says it always is lowering the prics. If this is true, then why are things so expensive?


January 8, 2007 05:17 PM

I have been reading all these negative emails about Wal-mart and was just wondering if any excutives from Wal-mart are actually reading them. I have also limited my shopping there because of all the above comments. Look out Wal-mart, because we are getting a Super Target soon and I do believe they will give you a run for your money....if fact they will get all of my money!

Sandi Chandler

January 8, 2007 05:17 PM

Let's see if you'll run my comment since it's not knocking WalMart. I'm ok with WalMart - it's not my business what they do or don't pay their employees - a lot of companies pay low and treat you like nothing - (I've worked at them). The worst are small town family owned businesses. WalMart employees need to quit whining. Our store is NOT located in the 'hood' and we don't wait 20 minutes in any line. Our K-Mart store is terrible (so much worse than WalMart). And they certainly do not have any employees to help you. The store is filthy, and very, very hot as their A/C doesn't work, I get nauseous and weak so I go in the store as little as possible. And their return policy won't let you return anything after 30 days (receipt or not). They have 8 registers with usually only 1 open. The last time I was in KMart three of the items I wanted to purchase were not marked - I left and went to WalMart. Target just doesn't stock much merchandise and is higher in price PLUS, THEY DON'T HAVE GROCERIES or pharmacy, or a garden center, or automotive center. They occasionally have an employee to help since now you can call on the guest phones and request assistance. The grocery stores in my town are awful with high prices. (owned by a small town family, I might add)


January 8, 2007 05:22 PM

I see no reason to bring up the bigoted slurs I have heard here as the reason Wal-Mart stores are a pain. The fact that they sell sub par goods and low grade overpriced food is one reason. The long lines at the registers, with 15 out of 20 registers closed, is another reason. The lack of good service is another reason. And I believe, after talking to friends and people who work there, the reason for that is the treatment that employees get. Wal-Mart has lost the vision that Sam Walton started and turned into just another greedy giant corporation like so many others have in this country. I no longer shop there and have no intention of going back unless they once again become what Sam Walton started them out to be.


January 8, 2007 05:29 PM

AMEN to everybody who refuses to shop at Wal-Mart despite having little or no other options and to everbody who realizes that Wal-Mart is solely responsible for bringing the entire middle class population of America down a level due to their poor wages, lack of reasonable health insurance, and the toll they've taken on our environment, not to mention lifestyle.


January 8, 2007 05:42 PM

i agree the lines are bad at wallmart not to frindley .also half the time the selfs arenot stocked . the meat is poor we have bought chicken three times been rotten evertime , and taking laway was not a good thing . iam from oregon a small town , when they took that away . none could affored to buy for christmas . we had to go to rite aid to buy toys for grandkids they had them tow for 10 nice buy wallmart did not if they bring layaway back they might do better,


January 8, 2007 05:42 PM

i work for the company for many years they treat people like trash no respect for individual


January 8, 2007 05:55 PM

After working for Wal-Mart for 2 years I must say that I agree with all of the above comments. I left Wal-Mart after I was harrassed and had property destroyed by other associates. Even though all was cought on camera, Managers refused to take action against the parties involved. I was also told on multiple occasions that if I spoke poorly of Wal-Mart or was heard talking about a union or to anyone in the press I would be fired on the spot with no questions asked. Where is the right to free speach?
My Family and friends have not shopped at Wal-Mart since I left the company 4yrs ago.I urge anyone who cares about OUR ecomomy to shop elsewhere and not support a company that aids China by filling their stores with crap that was made with slave labor.
Think about all of the money that we borrow from China each year and then look at Wal-Marts revenue. We are only borrowing our own money back thanks to companies like Wal-Mart.
This last year I went into a store a week before X-mas to see if they had a game for my son when all other stores were sold out,(I should never have waited so long) once I saw that I was playing minority to hispanics in my own country I turned around and walked right back out. It will be another 4yrs before I set foot in one again.


January 8, 2007 05:55 PM

I wonder if anyone from WalMart management (corporate) reads any of these blogs. If they do, they would certainly get a lot of valuable information.
Consistently, people are saying they wait too long to check out. Personally, I have waited over 45 minutes to pay for an oil change. The solution:more workers during peak times. They are implementing that. The comments about Mexican items and music, well, WalMart is catering to their clientele, like it or not. The employees? Based on what they pay, what's available to them? However, the employees are not very helpful or friendly, so a little more training would go a long way.
Many years ago I stopped shopping at KMart because they were consistently out of stock of the items I came in for. During the last 18 months or so, I have noticed the same trend in WalMart. Maybe they are so big, the can't restock fast enough.
WalMart is what it is: a low end shopping experience with low prices, and minimal service. And that is what America has requested. There are other shopping options. I buy what I need to at WalMart and patronize other stores as much as possible.
It's tough for the little guy to compete. That is just a fact of modern retailing. I really don't want to defend WalMart, because the way they treat employees is deplorable, but, they only took what other retailers (like KMart, Zayre, WhiteFront, etc.) gave up to them by inefficiencies, stubborness, ignorance, bad attitudes. Gee, come to think of it, isn't that what plagues the US auto industry? Who were Toyota and Nissan 40 years ago?


January 8, 2007 05:59 PM

Milk from Bilo on the way home at 6pm friday.... 15sec to park 4 minutes to get and pay 15 sec back to the road. 4 minutes 30 seconds and 2.97 plus tax
Milk from Walmart supercenter at 6 pm friday... got to drive 3 miles out of the way with two known radar traps, then have to weave through heavy traffic, past the mall and the last mile may take 20 plus minutes due to their stupid location with poor access. then the damn traffic circle that no one seems to understand and the parking is 300 feet away. Then the milk is 197 feet from the door and the lines (4 open out of 20 available)are 10+ minutes. then back to the car that is 300 feet away. Then you have to wait until the people infront of you can get out of the traffic circle... Oh then back though that mall traffic and those 3 miles out of the way, the two radar traps and you are back to where you started some 66 minutes ago... Now if you still shop at the SuperWallyworld in Asheville, NC. You are just stupid. Incase you are just stupid, A container of ground beef in wallyworld is $2.79 and contains 1 pound of nice fluffy beef and air. A container of ground beef in Ingles is $2.99 and contains 1.55 pounds of butcher cut ground beef but is in a smaller pack with less air and appears to look smaller. If you still shop at wallyworld you are stupid and gullable.


January 8, 2007 06:07 PM

LIke most people, I tend to sell myself out to save a Dollar. Wal-Mart will save you the money so we keep going back. But at what cost.

The lines to check out are way too long for all the empty registers. The kicker is they just remolded the local store and added addional "Unused" registers.

Jokes are funny because they are usually true. My running joke when I go into Wal-Mart is "I just need a box of Kleenex, so I will be right out in an hour."

The lines to check out Kill Me. I leave walmart in a terrible mood just to save a buck. I have to tell myself, If my time were only worth $10 an Hour, the extra 15 min in line cost my $2.50 to save a Buck. Oh yeah, I am with a family of 4 so it cost us $10.


January 8, 2007 06:16 PM

It is very sad, I live in a town of less than 100,000 and we have 2 super Walmarts with another one coming this year 15 miles away. There are only 2 grocery store chains still alive when there used to be 6. As soon as the grocery stores were gone Walmarts prices on grocerys went up drastically, they knew we had no where left to go. I have stopped shopping there as much as I used to, I now buy my formula and diapers in bulk at Costco, same with cat food, cat litter, coffee.. the list goes on. I would be better off to buy a big freezer and buy in bulk at Costco than to pay the prices Walmart is now charging...don't even get me started on meat prices. I have never been overly impressed with the quality or pricing of their clothing except for the kids stuff because they usually grow out of them before they wear them out. I keep finding more and more reasons not to go there, long check out lines, poor or non-existent customer service etc. I can find great prices elsewhere if I take the time to look. Walmart has taken advantage of our laziness and limited time by putting everything from nail salons to fast food restaurants in their stores. No more I say, No more. I will join many of my friends who began boycotting Walmart years ago for a variety of reasons...
Spending millions on marketing, get real, ask your customers and former customers what it is they like and dislike, not some guy you pay millions to that wouldn't ever shop at a Walmart. Marketing people make me laugh, trying to come up with ways to sell something that they have never experienced...that's why Walmart's marketing plans fail...HELLO???


January 8, 2007 06:18 PM

Walmart is creating wage compression in the USA. Soon Americans will be running to Mexico for better jobs. Walmart's form of capitalism is reeking havoc on the middle-class and our elected officials will do nothing to stop the outsourcing that is causing it. I weep for the future.


January 8, 2007 06:20 PM

Walmart is a cancer that is spreading throughout the United States. It's ability to set prices and eliminate the competition with cheap imports is something that we are all going to regret. They focus on offering low prices to the struggling classes or people with large families and low incomes with no concern about the damage they are doing to the rest of the industry in these towns. Everyone should watch "Is Walmart good for America" the PBS special, it should be an eye opener for us all. Personally, I will spend more money for better products (preferably local), better service and better selection. Cheaper price is not the bottom line in my book.


January 8, 2007 06:22 PM

I respectively disagree with practically every negative comment made about WalMart. I don't own stock and I'm not employed there. However, the local WalMart in Whitewater, Wisconsin is the antithesis of most of these comments. The employees are friendly, the cash registers are fully manned. I have never waited more than five minutes to check out and most of the time it's more like 30 seconds! The store is clean and although some employees are older, many are college students and the service is quick. I go to Walmart 2 or 3 times a week. I know people that go every day!! So, although I am in the minority, I like the WalMart in Whitewater and I'm happy that it's here! And I can aford to shop anywhere.


January 8, 2007 06:23 PM



January 8, 2007 06:26 PM

I only go to Wal Mart as a last resort. I'd rather pay a little more money at a store that honestly appreciates my business. Most of the comments here echo my feelings as well as those of my friends and neighbors--long checkout lines, dirty stores and especially restrooms, no customer service, stores and parking lots are too big--it takes you half hour to get from the parking lot to the other side of the store. Someone wrote a letter to the editor in our local newspaper--boycott Wal Mart every Tuesday and see if they get the message! A good idea?


January 8, 2007 06:28 PM

I used to be a manager for Wal-mart. I went into the job believing everything that Wal-mart said and defending them against all kinds of accusations. I woke up and went to work believing that everyday I could make a difference. I was WRONG! Over the time that I worked there, I saw and heard so many unkept promises. Wal-mart wants miracles done in an 8 hour shift for hourly associates. They have to do their job and since they are always understaffed, the associates have to pick up the slack for the other departments. The upper management made no attempt to hire additional staff for the front cashiers. The training was a joke, so the new associates that were hired, quit within 2 weeks. The upper management was to into playing practical jokes with each other and tried to manage from the office vs. actually getting their hands dirty on the sales floor. Management meetings were usually just a session were you heard how horrible you were at your job and you were cursed at and humilitated. And lastly customer service was a joke. It was something that was preached by management but it wasn't followed by management. How sad!
I then went to work for the Target and I can truly say it is a whole different world. People treat each other differently, the customers actaully get helped and your efforts are actually appreciated. I will NEVER shop at Wal-mart again and I try to persaude everyone else I can to stay away and help bring down this retail giant that has become a nightmare!


January 8, 2007 06:28 PM

All I can say is WalMart has poor customer service... I've noticed that their employees have the "that’s not my department attitude."
Whatever happened to people having just the basic in customer service? I'd settle for "I'm not too sure, let me find out..." rather than... "I don't know madam... you will need to find someone in that department."
I don't care if I'm greeted with a smile... because just like others some days I don't feel like smiling... but I do expect to be assisted courteously and efficiently.


January 8, 2007 06:30 PM

Unsustainable USA, One of the biggest problems Wal-Mart will face is he financial collapse of the USA. It is not ALL their doing, but they are not innocent. I remember when 3M Corporation made the best Blank VCR tapes here in the USA and the best variety at the best cost... I used only 3M until wal mart and k mart phased them out and left only Maxell and other asian brands. In my recent trip to Asia one thing seemed clear... AMERICA DOES NOT MATTER anymore. All the things people need and want are made by eople other than Americans. The "sweet deal" of slave labor in Communist nations will end for as you see neither China nor Japan has nor will ever buy ANYTHING made in America except America unless their back is to the wall and a gun is to their head. By buying Ameirca, I mean, they will buy our land and industries and bonds... not our cars, cherries, lumber, etc. When the Chinese government has all the secrets there are to steal from wal mart I doubt if their stores will be welcome there anymore. And when America has nothing left to steal the slave trade in Chinese labor will be over... and so will America. The Communist government has a long term plan and our busines have a short term one. "Made in America" was more than a source of pride... it was our faoundation... and running up trade defricits and closing factories and opening casinos is not a foundation... it is just a glitzy ride to our own funeral.


January 8, 2007 06:37 PM

To those who say it is none of their business what Wal-Mart pays their employees, I hope you don't mind paying more in taxes to make up for all the gov't programs Wal-Mart employees will be on. I will not shop at Wal-Mart as long as they continue to treat their employees like crap, while their executives make millions. Yes other big companies have issues, but Wal-Mart is the biggest offender.


January 8, 2007 06:38 PM

Customer service in most aspects has gone down hill, especially at WalMart.
The employees at WalMart must feel as if they are doing the customer a favor by attending to his/her needs.
Let me clue you in Wal Mart, there are other places to shop.
I took my son in for a haircut at the Wal Mart Super center in Moncks Corner, SC, the lady didn't even acknowledge our existence.
So there was a Super Cuts in the area, from now on that is where my son will be getting his haircut.


January 8, 2007 06:41 PM

My brother gave me a Walmart gift card for XMAS, I failed to tell him that the only things I buy there are Cat Food, Onions, Jalapeno peppers, Coffee and Shampoo. I would never buy clothes there. I used to buy my Laundry detergent there - but now they only offer the bleach version and I don't use bleach on my clothes. I would never buy meat at a Walmart (yuk) and I have bought more than one rotten avacado there. The cheapy no-name milk at Walmart is the same price or more than the Grocery Store's name brand. I guess I am fortunate and do have alternative supermarkets to choose from. Kroger Grocery, in my area, is very price competive with Walmart - enough to get amost 100% of my grocery business (except Catfood & Coffee) and the food is fresh - I probably wouldn't even go into a Walmart if it wasn't for the Catfood "Meow Mix" 18lb bags and Coffee "Folgers Columbian" each $2 cheaper than Kroger. Also, it is very true you really can't find anything in Walmart (totally disorganized)- out of convenience (I thought) I looked for canned tuna once & gave up after 10 minutes of searching - mad. Self check out lanes are the only way I shop at Walmart (forget the manned 4 out of 20 cash registers and their lines) and in frustration I have been known to walk out on the self serve lanes because their lines were too long.

One side note: Walmart is lucky to have any business from me at all because for years I boycotted their stores. I had my purse/wallet stolen in 1999 and someone racked up more than $3,000 on each of my credit cards (total of $6,000) - and they never caught the person (don't they have cameras?) they also got away with many other non-replaceable valuables which I might have recovered if they had been caught. Fortunately my credit card companies noticed that I never did any business with Walmart back then and I didn't have to boot the bill - All I could think about was why didn't someone at Walmart question the size and amount of those purchases - those people might have been caught! Walmart still doesn't check Ids with credit cards (have you noticed) - What is Walmart's stance on identity theft anyway - Seems to me like their policies offer thieves prime opportunities to conduct their business easily. Oh ... that just brought back some bad memories - I think I might just go check out Target's prices on Catfood & Coffee.


January 8, 2007 06:48 PM

Okay, all of the people that say Walmart hires too many Hispanics and that is a major problem need to keep your racist opinions to yourself. I'm ashamed to admit that I live in the same free country as you all do where it shouldn't matter what color we are. Listen to the hate that you are speaking from your mouths and realize that your children are picking up your ugly, hateful ways and passing them on to others they have influence over. It's obvious you biggots need to open your minds and seek out that darkness you breathe.
For starters, maybe Hispanics are the majority of people that are applying for jobs at Walmart! You can't expect Walmart to hire people of different ethnic backgrounds that don't apply to work there. I'm pretty sure Walmart is hiring people that don't mind working for a low hourly wage and could care less what race they are. You just aren't going to get Dillards type service at Walmart so stop complaining.
Upper Management/Ownership is the true problem here! If there is are long lines the the checkout lanes, the managers should get behind a register and help get people out quicker. Either that or allow a couple of other employees to get behind the cash registers to speed things up and maintain a steady flow of customers getting checked out. Everything rises and falls on leadership so the problems are stemming from the top. Stores managers aren't being directed to do the right things to keep their customers satisfied and that is a problem that needs to be addressed soon. Yes, the stores are dirty. Yes, there are 20 registers but usually only two available at a time. Yes, the self-check out lanes are a pain and usually need assistance when they freeze up. Yes, there is poor customer service and lack of clerks when you need help finding something. Yes, some of the clerks, when you do find them, have a hard time speaking clearly, and that isn't just limited to minorities. All of these issues are upper management problems that will only be fixed when they finally take the blame for the downfall of Walmart. If management isn't making it a great place to work, making the employees that work there miserable, it's still management's fault to fix! Management needs to get back into the control booth and start manually operating things again instead of letting these stores ride on autopilot. They need to start getting involved with the day to day operations and lead by example instead of hiding when things are backing up on them. THIS IS THE TRUE PROBLEM WITH WALMART!! All of which stems from the very top of this chain...

Eric Newman

January 8, 2007 06:52 PM

Looks like everyone who is writing is having the same problems that I do...long lines, not enough cash registers open, hard to get someone to help you, rude employees, and....the list goes on! I uses the WallMart Pharmacy exclusively! One day I went there to get my Rx filled, and because it was 'lunch time' I had to wait for 2 hours to get my medicine...then when at the counter, was told they were 'out' and had filled it for a couple of pills to get me by. WHY could they just have called me up there and told me that to start with? NOW, I was sick as a dog, and realized that I would now have to drive back to town the next day to get the rest of my pills, so I told the lady to just give me my prescription back and I would fill it someplace else! Well, you would have thought I committed murder or something. To make this short, I had to get the damn Manager to come there and threaten to call the newspaper to get my Rx back! After causing a scene which finally got me my Rx back, I took it to Publix and got it filled on the way home, cost a little more, but at least I did not have to drive an hour back to town the next day to get the rest of it! With gas close to $3.00 a gallon at the time, I still saved money by not going back! What kind of service is that?

I maked up my mind right then and there....

I now use Target, K-Mart, and such and I refuse to go back into that nasty WallMart. YES, they have the Super WallMart stores in the next town, and 20 miles down the road, but the WallMart of 23rd Street in Panama City, FL is old, nasty, and must be the worst store in the chain!

However, the Super WallMart in Panama City Beach, and Calloway are newer, big stores, but the same problems with lack of cashiers still exist there as well!

I recently saw a news show on TV where they were talking about WallMart going back to 'basics' where they would put more employees on where the business was there, and less during the times when business was slower! Jesus! Who thought of THAT new techknowledgy? I though that was the way EVERYONE ran their business...try to match employess when they were needed, and cut labor when it was slow!

Sometimes, I guess the bigger you get, the stupider you become!


January 8, 2007 07:11 PM




January 8, 2007 07:26 PM

I have worked for Wal-mart and I think they are going to keep having more problems in the future because of the management of the company right now. They are trying to cut back on the workers they have and instead are hiring a lot more unneeded managers. I work at a dc that was just taken over by division seven and we went from having an efficient running dc that had only 2 managers to one that has more than 15 managers. Division 7 came in and now it is such an inefficient place with far too many managers that don't know what they are doing. They come up with rules, regulations, paperwork that is totally unneeded. And I have heard that is how a lot of other dc's are under division seven. And we have an executive of our company that thought he would be smart and change the name of loss prevention to asset protection. It cost a lot of money to change all the uniforms and do all the name changes in paperwork. Totally unneeded and a stupid thing to do that cost a lot of money. We had a director of Wal-mart found guilty of stealing from the company. I think that Wal-mart management is going to be like Enron and other crooked comapanies in that they are growing too big with too many unwise, overspending, redtape producing managers in our company that are not needed. A lot of management positions were created only to give someones buddy a management job that is not needed. Division Seven is the worst one of all at doing this.


January 8, 2007 07:27 PM

First, Rodney needs a dictionary to define "racist". Then he needs to learn to read. The letters prior to his were not hate of a "color", but a language barrier. I suffer from it when I speak with Indian, Russian or other people "of language" that I don't speak.

Second, Hispanics are not a specific "color". My God Son is Negra. My God Daughter is Blanco. They both spoke Spanish and I didn't understand much until they learned English. I wasn't racist, just couldn't understand what they were saying. That didn't keep me from supporting both of them and putting one through college.

Now, Wall-Mart. They had become a source in the retail world that provided to those that look for bargains or can't afford the higher priced spread. I was one from time to time. I no longer go there.

First, I got "frisked" at the door like I used to at Sam's Club before I quit going there. They had people to politely frisk me, but no one to help me find the item I was seeking. Also, the "self" check-out worked as always in that it didn't. The lady at the service stand had to keep helping me and others making the check out task a real ordeal. I am a scientist, so I have an IQ that should be adequate enough to scan a UPC label. The problem lies with all else in the system.

I did purchase one item I went to buy, couldn't find another and left before I got trapped into looking for things I didn't want.

I went to Target and finished my shopping. I was relieved to be in a modern, clean facility, with refreshing looking people (of various colors)that spoke English and seemed eager to help me. I paid at the register and didn't get frisked at the door.

Does Target pay that much more and get their people from a different labor pool? I don't know, but I do know where I will shop from now on.


January 8, 2007 07:35 PM

I have worked for Wal*Mart for nearly four years now. I started as a garden center cashier and am now an assistant manager. I have worked in a couple of different stores and have seen some of the problems that were mentioned here first hand. I admit that things are not run as Mr. Sam intended for them to, but if employees are not treated properly, it is not the corporation, but the individual store management that is to blame. The policies on all the personnel issues brought up in these postings are in direct contrast to the stories cited. Maybe if all of you unhappy customers would take the time to make a simple phone call to 1-800-WALMART so that the district and regional managers could hear the problems you are having, something could be done about it. As for the claims of poor wages and unsatisfactory health coverage, I must disagree completely. The wages paid are comparable to other stores within each individual market and the health care coverage is top notch. I am a single mother of four children and if it wasn't for Wal*Mart and their family atmosphere, I would have lost my house last year. We also come together to help any of our associates who suffer any sort of tragedy. Again, I realize that Wal*Mart is not perfect and the home office has made some decisions of late that they may soon regret, but if you are unhappy with your local store, let the home office know about it. They cannot fix a problem they do not know exists.


January 8, 2007 07:40 PM

Never go there for the exact same reasons as everyone else! I used to think Walmart was fun, but now when my kids ask to go there I give them a definite NO! The part of the store for eye glasses is good, but not really much less than my opthomalogist. I love Target. Always have, always will!


January 8, 2007 07:46 PM

Like others, I only go to Wal-Mart when I have to. As an example, in our small town there is no longer a fabric store, and Wal-Mart is about the only place you can buy fabric and notions. With regard to other products like cleaning supplies, health and beauty, automotive and electronics, I'd rather shop someplace else and pay more. Anyone who believes Wal-Mart is good for the economy should watch the PBS movie, "Is Wal-Mart Good for America?"


January 8, 2007 08:05 PM

Interesting comments. I am always surprised at how much negativity is directed at WalMart. I find the majority of associates good and honest and very hard working. I was blown away when I had pneumonia two months ago and paid less than $9.00 for two prescriptions. Prior to their $4.00 prescription plan this would have been closer to a hundred dollars. Another plug for WalMart. The pay check prior to Christmas they picked up the Associate cost of their health insurance. Another plus in Utah they started giving Associates a discount on fruits and vegetables even though they are food items.

Trying to be unbiased they do seem to have a problem with understaffing. I don't believe associates mean to ignore customers for the most part, they are being ridden to get their own work done and no longer have the time to be friendly and courteous. They also probably don't have the product or store geographic knowledge to point customers in the right direction.


January 8, 2007 08:07 PM

As an international supplier to Walmart I have a slightly different perspective than many of those posting the coments above. Walmart is a beast, this is true. They are far from fair both in their treatment of workers and especially treatment of its suppliers. But let's face two very strong points of reality. They stand where they are because the American consumer put them there. America loves, no demands, cheap prices for material of a reasonable quality. Finally, did anyone every really correlate shopping at Walmart with a pleasurable experience? If so I would like to meet this consumer. A trip to Walmart is a shopping safari, it is seldom plesant but always exciting. Who knows what great bargins you may find? Important note- if this interests you, read "The Walmart Effect", it will open your eyes even more.


January 8, 2007 08:07 PM

I use to love shopping at Walmart for low prices and great quality,but now I can`t say that much. I won`t buy my meat there anymore.I used to shop there and save money but everything is so expensive now,about same price as other competitive store.(even with coupons).It`s bad enought everything as double over the past 3 years.And when I go ,I use self check out,it`s quicker.


January 8, 2007 08:11 PM

Well now reading all these comments are really something, people complain and complain. People have stock in Wal-Mart but they do not shop there, why don't they sell their stock??? I have shopped at Wal-Mart for many years, sure there has been changes, sure there are alot of hispanics, sure there are lines, so go shop some where else, as for me, I will shop there till I can't get out any more, which I pray will be for many more years to come. I have a daughter who works there and comes home crying almost everyday because the costomers are so rude and so heartless, she trys so hard to be nice and she is but the costomers are so stressed out not with Wal-Mart but with their lives so they come and take it out on the employees at Wal-Mart. Sure this company is not a DREAM company to work for but what company is????? When I don't like a store I don't go there simple as that. I know this company is trying to improve there store and have better benifites for the workers and I feel thngs will be for the better.


January 8, 2007 08:57 PM

You people ever thank that the rude employess are just that way? I know Wal-Mart did not teach them to be that way. What company offers rudeness 101 to their employees? Yea they need more registers open,they need to clean the stores better,they need to pay better too. I also believe the employees should take pride in them selfs! This comment will probley make some of you mad, the Hispanics you are complaning about work harder than the "Americans" that are working with them! I don't like to say it but I have seen it.It is not thier fault that "Americans" are getting lazier! Have a good day, and thanks for shopping your local stores (what ever they may be) sorry for any misspelling

Charles Osteen

January 8, 2007 09:23 PM

I Will NEVER Shop Wal-Mart Ever Again

People Wake Up When Walmart came to our town about 25 years ago Sam Walton was on EVERY channel on the television boasting "By American Keep Americans at work Walmart products are American Made" WELL SAM IS DEAD! And American Made is Too! Take this challenge Go into any Wal Mart store and pick up 10 items at random DONT BUY THEM just look and see where they are made.
I Guarantee out of 10 items 8 will be made in China
The Major Vacuum Cleaner manufacturers are ALL made in China now. Why? Walmart Said so!

The Hoover company now has ALL thier vacuums produced in China and all are JUNK! they may look what you bought 15 years ago but what is inside is disposable and for the most part not cost effective to repair so when it breaks be prepared to fill our landfills with this chineese junk!

So now walmart should run an ad on tv that boasts "Buy at Walmart put Yourself out of work!"

tim beller

January 8, 2007 10:34 PM

I very seldom go to Walmart. It seems I have to park across town to even visit. When I visit and shop, there is never enough staff to take your money. What I do is give my girlfriend some money to shop for what we need while I sit at home and drink a beer. Even she says it’s like a time warp when she goes there. So guys, if you want a night away from your spouse and want to have a few beers while she is away, send her to Walmart!


January 8, 2007 11:51 PM

To not shop at Wal-Mart because of the way they treat employees and put other business out of business is your personal chose but I think it is ridiculous. Wal-Mart pays more then a lot of fast food restaurants, Barnes and Noble ect. This is supposed to be a capitalistic society and all the problems mentioned should be communicated to Wal-Mart for them to change. But please get an economics lesson and stop posting stupid comments about Wal-Mart putting other businesses out of business. Competition is a fact of capitalism and is good and healthy.

Eric Ross

January 9, 2007 04:34 AM

It amazes me how many people here accept the false claim that wal-Mart or any other big box chain creates jobs. These stores are net eliminators of jobs--about 1.1 for each job they create, due to the fact that they consolidate a handful of buyers, accountants, graphic designers, etc at at national headquarters instead of employing them in each store or in the local community, as independent businesses do.

The American Independent Business Alliance ( and New Rules Project ( have plenty of background on this on their websites.


January 9, 2007 05:57 AM

In Az ,The stores are stocked by idiots . When an item is depleted the stokers slide another product into the empty slot and then the depleted item is never reordered and lot of the stores have empty slots on their shelves creating a poor product selection . The stores are messy and always have the isles partially blocked with waiting to be stocked merchandise .If you need help , the only reply the employees know is " This is'nt my department ". The checkout counters are only at best 25% manned and the checkers are a joke . They are slow and they constantly make mistakes resulting in a floor manager running around like the world is about to end. Quite a show for the long lines of people either waiting to be checked out or just walking away because they are tired of waiting or just walking away with whatever they can and I have seen plenty of that . Another BIG problem is the number of employees that do'nt even speak english and the fantastic number of employees whose IQ is below a stupid monkey's, but you get what you pay for.It's sad that WalMart and SAM's Club downfall will be a result of hiring people that will accept low pay and repay their employer with indifference toward their job.It's surprising that upper management hasn't toured a number of stores and witnessed these problems first hand or maybe middle and upper management suffer from the same problem.


January 9, 2007 06:46 AM

I shopped wal-mart growing up in the 80's. It was a nice place and I remember Sam Waltons we buy American. Not anymore Sam would be very mad at how it is ran now. It is discusting to see how much China products there are. I havent shopped there for several years and never will agian unless ALOT changes. It is hard to convince people not to shop there because they love the prices, but it comes at a huge cost. Target is way better and can give better pay for similair prices. I believe Walmart is largely to blame for to fall of American made items. They have done alot to slow inflation, but the jobs lost more than makes up for it. Middle class is having trouble from closing factories. American is going to be in trouble. Meanwhile China and other countries are getting richer thanks to likes of walmart and people lack of knowing what is happening. Everyone please shop elsewhere until major change happens or they go bankrupt.We are funding China and others growth everytime we buy and hurting our country!Pay a few pennies or a few dollars more to help America and fellow Americans. Buy USA products if you can.As for the hispanic issue I don't think walmart has anything to do with that. The problem lies in poor immigration policies from the feds. Protect the border! It is not right that we should live in USA and spanish is becoming the new english. Walmart should not hire someone who cant speak english. They cant talk to customers! They should become Citizens and learn English then everything is great in my books. Also I am tired of Spanish writing on products and catering of companies to the lanuage. Pass a law to make English mandatory this is AMERICA love it or leave it!

shawn roberts

January 9, 2007 07:32 AM

Walmart needs to take customer service training. Remeber customers are what keeps doors open. Also paying a better wages will give the employees a desire to come to work. Have gone into stores that play spanish on the pa, and i'm a engish speaking customer and live in the usa!I do not wish to hear spanish.

p. h.

January 9, 2007 07:36 AM

Walmart needs to stay in north america. I enjoy shopping at walmart but worry about them going bankrupt. They act just like k mart before they went. Pay your employees well and they will enjoy working there, eitherwise they bad mouth about there job.


January 9, 2007 07:41 AM

I still shop at Walmart because I can get lower prices on many things and they seem to have a larger selection than Target for personal and household items. Also, our Target is too far for me to drive every time I need something. I also like the clearance items that I find at times. I never go into a Walmart expecting outstanding service so I am not disappointed. I am sorry if staff are treated poorly and paid wages that are too low. If people stop shopping there and profts fall, does that help these people? How many of you eat at restaurants where the staff make ridiculous wages, depend on tips, and are required to work when they are sick or they will lose their job?? Ah hmmm....that's something to think about perhaps. Have you stopped eating out??? Anyway, I hear a bunch of people singing Target's praises, but I don't EVER remember being in that store when people were offering to help me! They may have more people at the registers, but they are NOT over-staffed by any means. My favorite retail place to shop is Publix grocery and I always get outstanding service and value at that store! So they generally get the majority of my grocery business.

Regarding the "Made in China" issue, I would like to say that I too am a fan of "Made in the USA." I like giving those jobs to people who live here. I have been to China though and this is my "take" on it. The Chinese people are true artists. They do beautiful work....beaded, embroidery, clothing, artwork, etc. You can find true junk in China and truly beautiful things as well. Not everything is junk, perhaps just alot of what Walmart imports. "American Girl" doll items are made in China, and I feel they are really nice...although pretty expensive. My daughters have some of these things from their grandmother, and the quality seems to be very nice. You can't buy those items while in China though, interestingly enough. American Girls has high standards and their products reflect that. Walmart has so many products from China and the quality is lower, but I think that is all Walmart is wanting. Just as many of you have expressed, Walmart pushes their employees to produce much in short amounts of time and therefore, customer service suffers. I believe that Walmart pushes their Chinese manufacturers to produce much in little amounts of time for low prices, so therefore, quality suffers. Doesn't that make sense? Not everything made in China is junk, just as not everything made in America is a high quality. It all depends on management and how much pressure the workers are under, right?

Well, those are my opinions. Shop Walmart or don't shop Walmart...your choice. But if you decide to, please treat the people that work there as you would like to be treated! They don't own the company, they just work there.

Walmart Customer

January 9, 2007 05:01 PM



- A week before I needed to pick up a piece of heavy furniture - I asked the guy who was folding cardboard boxes nearby for help and he immediately came with a big cart. Helped me load the item in the cart and then called up another guy from the auto shop in the back and asked me to pay there as he did not want me to wait with the big cart at the front counter. He then went with me to my car and helped me load the item. Then he said: "thank you and have a nice day". I did give him a tip because the furniture was really heavy, but at no point did he ask or even showed any expectation for the tip.

- A few months back, my one hour photo order was not ready on time. I got a bit upset. Then an assistant manager came and apologized and said that I do not have to pay for it and I give them another chance, they will do it for free. They gave me $13 worth of prints for free to compensate me for my time. How many stores will do that?

- Wanted to buy a really cool Samsonite packpack. It was missing a price tag and was the only Samsonite left. I was not too happy about the missing price tag. Assistant manager came to the rescue again and asked me to pick any other brand backpack of similar size with a price tag and they would give the Samsonite for the same price. I picked up one costing $12.99 and got the Samonite for the same price. Later I found on the web that the Samsonite was $29.99. How many stored will do that?

- Numerous items exchanged/returned without any hassle.

- Wiper blades in car and battery fixed for free.

I am a also member of Costco (8 years) and BJ's (3 years). However you have to buy things in BIG packages there. At Walmart you can buy stuff in small packages at reasonable prices and this is expecially helpful if you want to try out a box of new cereal or cookies without buying a truckload of them like at COSTCO or BJ's. As for shopping in COSTCO in Edison, NJ it is a nightmare - it is crowded like hell, clothes are piled upon each other making finding the right a nightmare and parking is hard to get. BJ's employees have a damn-care attitude.

I would like Walmart to pay their employees a decent wage. I am surprised that their employees in general are so helpful even though they do not get paid well.


January 10, 2007 09:09 AM

Sure, Suzy Jo Smith and her twelve kids love shopping at Walmart; because.... you know, they really need a $499 42" plasma and dad's AWOL. Never mind the Asian slaves that made this possible, mom's too busy working overtime to make payments on a Visa Gold to think straight.

Walmart is the manifestation of a sick society obsessed with excess and greed.

I say let them suffer; employees, customers and managers. They got what they wanted: Low Prices, Always :)


January 10, 2007 09:44 PM

I love wal-mart but. I do agree with others.
YOur isles are too small. You hire so many people and yet have no one on the registers.I hate that my boyfriend never goes into wal-mart with me because of that reason. AND FOR PETES SAKE ARE YALL ABOUT TO LOSE SOME MONEY!!!! HOW DARE YOU TAKE AWAY THE LAY A WAY. I MEAN, I KNOW HALF THE TIME STUFF WINDS UP CLEARANCED BUT STILL AT LEAST ITS NOT BACKSTOCKED AND THEN PUT TO WASTE. My mom and I have lived off of lay a way for so long I cant believe you did that. idiot wal-mart director. too bad you're already rich you stinking rich people. OH and not too mention why don't you have your damn managers retrained on how to keep your stores stocked at all times like a PUBLIX. My sons diapers are never there. check out your nuts and bolts and screws section....Point blank come to the BUENA VISTA RD wal- mart in COLUMBUS FRIGGIN GA!!!!!!!!!! AND TELL ME WHAT YOU THINK.


January 10, 2007 09:46 PM

I have been with Walmart for sometime the new system they have is so harh and its hard for me to believe that the sales are so bad and nonone informed me and now its like if you get sick go home its an incomplete shift and if it happens 3 times you are fired and no matter what you must work your shift if bussiness is slow you cannot go home you must do what is not in your job code which you are not paid for and if so then the manger will write you up for doing what is not your job code.My thing is this it should be how is used to me when they were for the people and not for the money like they are now.I watched CNBC and believe you me I know thigs about Walmart that Walmart dont want noone to know its not good.All Iam saying is other places pay better but do not give you the hours or just not enough business.Yet Target is more high quality but are higher on pricing.May the see the light one day before its too late?


January 10, 2007 10:52 PM

I am surprised by the waste walmart has. I worked for Walmart for 5 short months and I am embarrassed to say I worked there.

If they can not find the place for it or the person who is looking for it ...they throw it away and order another.

The people that work at Walmart are as dumb as TACKS. The have no knowledge of any item you ask for and the try to bluff their way through it.

My favorite one is I went to the TLE to replace a tire I bought 2 days prior. I got road king on it and when I took it back to get a new tire they said half the tread was off the tire. I laughed out loud and told them they are so unreal. I took out the reciept and he said well half the tread is gone. I called the manager and he never did show up.

Walmart as far as I am concerned SUCKS

Yeah what happened to made in the USA


January 11, 2007 01:45 AM

"Wal-Mart is going to high end this is a department store for lower prices Also hiring too many hispanics no english therefore no help when you need it. they also put cash registers all across the front and then only open 4 or 5 lines are very long i have left merchandise becuase of 20 or more minutes in line I don't go there unless i really have to any more."

"Please tell me the person quoted above didn't just accuse others of not being able to understand English. Probably an accusation you should hold onto until you can grasp the language yourself.

Walmart is what it is. It's a low-cost retailer that will get you a smoking deal on everything from movies to videogames to groceries, but you will probably pay for that discount by not receiving world-class service and by not being able to buy fancier brands. If Walmart increases its staffing, it either has to take a hit on its profits or else pass the costs onto the consumer. Quite frankly, if the consumer wanted to shop in an overstaffed store, and pay more money for the privelage, then they'd probably already be inside the local Target, don't you think? "

this guy above apparently has never been to Wal-mart to see what a horrid place ot shop
p.s. nobody cares about correct spelling only if they can understand it.




January 11, 2007 05:49 AM

There are some things from Wal-Mart I will never buy.

Electronics are definitely one line of products I avoid. Wal-Mart mainly stocks no-name brands of questionable reputation and mediocre quality, while actual name brand products are some of the lowest end available from them. Many of the no-name stuff, including Wal-Mart's own "Durabrand" and "i-Lo" products, usually don't perform as well as a higher end model from an established name brand, don't last as long as they should, and are difficult (if not impossible) to get service when something breaks. As for actual name brand products, their quality is better, but it's still the low end offerings so you miss out on performance and features. In short, the electronics are cheap as opposed to being a true value. I typically find electronics from virtually all the discount retailers to be abysmal (Target, K-Mart), but Wal-Mart is the worst.

Meats are another area I don't care for from Wal-Mart, especially beef. I don't know what it is, but Wal-Mart's beef tends to have a peculiar flavor to it, almost as if Wal-Mart added something to try and enhance the flavor. I never noticed this with beef from other grocers, so what's the deal? The lower price doesn't matter because whatever Wal-Mart adds really spoils the beef flavor of their steaks.

Clothes, of course, are another sore spot. There are some exceptions, such as undergarments from respected brands (Hanes, FOTL) or clothing by "Dickies," but most of the clothes there are simply not good. I purchased a pair of Puritan boxer shorts and the seams ripped only two weeks afterwards. TWO WEEKS! Other complaints are more or less the same for various other clothes.

There are some things that I will buy from Wal-Mart because they do have better prices, but low prices will only go so far. There must also be quality in the merchandise and in the service, otherwise the low prices will do you no good if what you pay for doesn't reflect any kind of discernible value. - Reinhart

Danny K

January 15, 2007 07:00 PM

I just got done reading most of these posts & I have to say wow!!!!My wife started @ Wal-Mart 8 yrs ago & she started @ stocking shelves--When she started she didn't think it would work out--because know matter how hard she tried--she can never please every customer--Well guess what 8 yrs later my wife is a store manager--not because of who she knew but because of the hard work she put in---I guess what I'm trying to say is--your experience at Wal-Mart is what you make of it--whether shopping or working--thanks for saving me money--Wal-Mart

Bushy George

January 15, 2007 07:17 PM

Wal Mart has many issues to contend with. Their pricing stategy is ridiculus. The so called roll backs on items is a joke. All I have noticed is that they slap a was price on the exsisting price and say roll back. Gatorade 8 pack was the best example. Was $5.64 Roll Back $4.97. Well the whole summer before I was paying $4.97 all along. The other difference is the price variations for the same item depending where you buy it. The price for a sam choice loaf of bread at a supercenter is $.99 while at a regular store it is $1.49. Why the difference, it is comning from the same shipping area, same maker and being sold within a 15 mile radius of the 2 stores.

Quality of customer service greatly varies from store to store. Some it is ok, others it is terrible. Most of the employees left when our local auto parts plant needed to replace it's worker's that took the buyout offer. A friend of mine at the plant says most of them were fired for being to lazy and late and they were the decent Walmart employees and not the riff raff and bottom feeders at our store today.

The shelves are never restocked and the checkout lines suck. the store is dirty, and nothing is organized by groups. Ironically they are pushing to up grade this store to a supercenter which is fine with me, this way I don't have to travel to another town to buy my can goods at a cheaper price (I fear buying fresh meat and produce).

Some day when the company gets it's act together they could regain the prominence of years before when it was a pleasure to shop there, quailty was good, availabilty was good and you could find some one to ask where something is.


January 16, 2007 12:57 AM

I been looking in Wal-mart stores in two diffrent cities like visalia and Dinuba both stores they have the same things but they have most of those products of less and the other has it of more, i been thinking why do they have it more expensive in the other and they are the same store.

Babe McClain

January 16, 2007 01:17 AM

I agree with alot of the above comments!! I am an X associate and I loved my WalMart when I started and up to about 2 yrs. ago!! It reminded me of the Southland Corp. when I worked for them back in the 80's. I am now disabled and I still shop there occasionally. Sams moto #1--respect for the individual is gone and I feel this is where they need to start and work down!! Traning, Pay, and Benefits is some real issues also!! I feel very strong on customer service and this has become very low on the totem pole for WM as it seems!! Our associates that have been with the Co. at least 2-3 yrs. are still tryin to hold on to the GOOD OL WAY, but the Co. is pressing on for that all mighty Buck!! God Bless you WM homeoffice and CEOs and such--Ya need to really look in the mirror very hard!!!!!!!! Sinc. BM


January 16, 2007 01:50 AM

To bad Wal-Mart has gotten so big it can't see it's toes (faults) and try and fix them; higher wages, discrimination, benefit's and staffing levels.
After a run in and being yelled at by a senior manager in a Michigan store, never been back! Done some research and it sure looks like Wal-Mart isn't to good for our country when-over 50% of anything, food, clothing products come from one place-we got got a problem. :)]


January 16, 2007 03:25 AM

I loved Shopping at Wal Mart, for years loved those supercenters for the past 8-9 years I even stopped shopping at the grocery stores instead went to Walmart always low prices (My A--) well it use to be on an average I was spending 150 to 200 a week between food and personal items that sure has changed they have opened Sam's in the same parking lot and ever since that the prices have gone crazy for both walmart and sam's and when Target opens there supercenter I will go there.Walmarts food section sure have changed it is hard to find half the items shelves are not stocked well empty spaces and high prices, so back to the grocery stores I go. I hate no help and standing in line with 10 -15 people in front of me and only 4-5 open checkouts sad very sad I no longer boast about them. Sorry to see what is happening and if they can not change then they deserve going belly up share the wealth with your customers, we the customers are the ones that help pay your bills


January 16, 2007 04:12 AM

The latest thing walmart is doing is taking out the fabrics department. They will no longer be selling yard goods for sewing and quilting. Do they think that women ( and some men) don't sew anymore. They might as well take out the sporting goods department. I say this because, women shop walmart. They may come with their spouse and children, but they do the shopping while the men go to sporting goods to dream and the children go to toys or electronics to do the same. I think they have lost touch with reality. Sam Walton's whole idea for this company was to target the wives and mothers as consumers. The jobs were held by women , while the kids were at school and hubby was at work. I think the corporation has been blinded by the almighty dollar sign.

Vera f

January 16, 2007 05:06 AM

I would like to be able to check out quicker. I waited 35 minutes to check out last month. I did not go to Walmart anymore than was absolutely necessary during November and December. Customers want to go and shop, then check out and leave.

I was in the Laredo store, needed a translator in the deli ( I wanted 1/2 lb of meat), needed a translator in produce, and in the meat department. That was enough, no more questions.

Carletta S

January 16, 2007 05:48 AM

I have to agree that customer service at Wal-Mart has died. Even if you complain to headquarters, you might get a meaningless phone call from local management but the bottom line is nothing changes.

Before Xmas they ran a big special on laptops for $398. What a joke the store had only a dozen. I actually had talked to one very helpful employee who warned me that they only had a few and that if I wanted one I should be there at midnight when they started selling them as they would not last until morning. Only when I got there at 11:30 I found out that at 10:00 they handed out numbers and that even though it was not yet midnight they were all gone.

I complained to headquarters and the local manager called and gave me the usual lip service of “we are so sorry that you are unhappy and we will try to get you a laptop at that price soon.” Of course I have never heard from them every again and it is now well after Xmas. Not that I expected any better.

After all he also told me that the reason they did away with layaway was because most people either had credit cards or could get the Wal-Mart card. Well I am very aware of my credit score and knew that I am probably better off than a great deal of people in our area but guess what, I could not get one of their cards.

But all is good as Target got 90% of my Xmas spending this year and guess who did give me a card. Grant you it only has a small credit limit but it still earned them my business. After all if I can not use layaway and do not qualify for their credit card, what reason do I have to go to an overcrowded store that does not keep enough lines open and makes it almost impossible to get around the store because they start stocking at a time of day that most of us who work are trying to get out shopping done.

When all is said and done, I will just save up my money and pay a little more for a laptop at a business that really wants my money! I do not save enough money there to make up for the inconvenience, rudeness, and lack of customer service that I have gotten for the last few years. I will pay a little more money and keep my blood pressure down while maybe supporting employees who at least do not act like I am an inconvenience.


January 16, 2007 06:27 AM

I was a supporter of our Wal-Mart coming to town because I live in a college town in South Dakota. It is approximately 30-45 miles to do any shopping of any amount in our area. Wal-Mart has brought some of the higher wages possible in our community.
My husband and I counted ourselves among the lucky few when he was hired to work there. Finally, he had health insurance,a drug plan, dental benfits,a 401K and a stock option plan: something we would have never had before.
I was pleased as punch because there was now a way for us to buy for our grandchildren at sprecial times like B-days and Christmas. Layaway was a blessing!!
But, what did the suits do just before Christmas,just like the Grinch they removed a chance for the man on the low end of the totem pole to feel good at Christmas.
Now, these same suits have decided,in their corporate 'wisdom' to phase out the fabric department in our store and replace it with more party supplies. Whoope!!
This will actually cause a dominio effect. There are many people in our area that sew for themselves,&family. They also make quilts and other items for gifts,and personal use. WHAT THE HECK ARE WE SUPPOSED TO DO. Drive 40 miles one way to find a fabric/craft store. I have been told straight from the 'horse's mouth' that they will still sell sewing machines, patterns, accesories, etc. WHAT'S THE POINT!!
Then where will my husband and other's work around here and earn a decent wage. NO WHERE.
A Disgusted shopper!!


January 16, 2007 06:30 AM


Jimmy B.

January 16, 2007 12:00 PM

Wal-Mart has definately lost most of it's luster. My problem with them concerns my wife. She's been a faithful and dedicated employee for almost fifteen years. Last year they put a cap on her wages. She'll reach her limit in about another year. Basicly they're telling her that no matter how hard she works or how much longer she works for them she'll never make another penny more an hour after next year. Also, she recently was involved in an auto accident. Her doctor ordered her to stay out of work for a couple of days. Eventhough she was in contact with her store manager and supervisor, and had a documented doctor's excuse, because of Wal-Mart's new attendance policy and advance notice requirements, she was informed upon her return that the two days she was out were unexcused absences. Wal-mart was founded on the principles of treating the customer and the employee fairly. I think somebody forgot what made them what they are.


January 16, 2007 12:55 PM

What I find most fascinating about the Wal mart way of today , is that it is not working, but the ceos and walmart loyalist continue to defend their practices. Walmart was founded and built on low prices, good service and good american products. Of course the public embraced these concepts and helped catapult Sam Walton and his stores into the gargantuan retailer they have become. Unfortunately Sam has passed, and the corporate, "JUST the Bottom Line of this quarter" has taken over. Once a company adopts the mentality of the bottom line only, generally is the beginning of their end. Of course the ceos of the corporation aren't interested in the long term of the company , because they are not in the business of getting rich over a long period of time. They are in it to get rich and get out as fast as possible, As are the management positions that are bonus bound. This is only because they are realist and recognize their shelf life as a manager or ceo is approximately 3-5 years. So, since you no longer have a company that is the personal baby or identity of an individual (Sam), it is only natural that the dismantling of one mans dream and lifes work is to be dismantled by an army of "I have to get mine, while I can " mentality.
I am not saying that Wal Mart will ever go out of business, but I do see unless they get back to their roots, they will become another mediocrity in the world of retail.


January 16, 2007 12:56 PM

I am shocked at the negative comments posted above. It's absolutely crazy. Too many spanish? Who says that. Is it perhaps the area that you live in? Is it perhaps that you are all close minded sheep that just reiterate the bits and peices of comments you can remember so you sound like you know something. I can only imagine that working at a store like Wal-Mart and having to deal with the likes of customers like you would make me want to run in the other direction and not provide customer service. Try to be a better customer. Try treating the employees as nice as you want to be treated. Wal-Mart is the only company in my area that would offer any willing employee advancement based solely on the desire to advance. You could be the supervisor of all the cart pushers and in a year you could apply to be an assistant manager. There is opportunity to do well and make money at Wal-mart folks. You just have to want it.


January 16, 2007 05:06 PM



January 16, 2007 05:53 PM

I didn't realize so many people hated Walmart. I work there have been for almost 6 years. I was at a small walmart but now it is closed(sure miss it) I get paid pretty good at walmart better than my 18yr job make a! more an hr. Iam a cashier am always happy to my customers I smile and say thank you always going to break or lunch am always curtious to my customers . I make sure i have helped them completely before I leave them. A lot of changes at the supercenter mngr are different now they say next month all cashiers wiil only work 1 night a week a big loss for us corporate office will be scheduling us and if we do not expand our availability the we will only be working 1 day a week . I feel for our customers waiting in lines but remember it is not the cashiers fault, we work as fast as we can. prices at walmart has gone up, ihave noticed that. but still our prices on snacks and cereal are a lot cheaper than the grocery store. Scheduling is from mngrs. Some of the compaints. ican understand . call corp office tell tem your complaints. it usually gets fixed if possible. I don't know how much longer I will stay especially if it goed to 1 day a week store wont be ran like it should. maybe it is a slow time but Ive never been cut so drastically. If Sam Walton was alive he would be very unhappy with it all sorry to say. I worked at walmart when he was alive bought me a lunch along with others waiting at the snack bar. He was the nicest person. Now everything is about money, big bonuses. can call mngrs let them know about your complaints. someone has to listen.


January 16, 2007 06:34 PM

Who said that you can you peacefully in Walmart at night has never ben to Tampa. I have been several times at midnight and the place was packed. It's awful, and there are a lot of Walmart stores in Tampa.


January 19, 2007 03:36 PM

I try not to shop at WalMart-poor pay, no respect for associates, no one is there to help because Wal-Mart is cutting payroll, those there can barely if at all speak English- all this to make a buck- what happened to working to serve you?


January 19, 2007 06:08 PM

Wal-Mart will remain in business. As long as the American public demands low prices, Wal-Mart will always be around. Yes, there are serious issues regarding Wal-Mart. But, what do you expect from the world's largest retailer. You can't blame Wal-Mart for their practices, you (the American public) are the ones to blame. If our culture wasn't so hell bent on the lowest prices, then Wal-Mart would be just another store. Also, if you are going to post something, make sure you know proper english and grammar, it's more convincing that way.

A. Johnson

January 19, 2007 09:29 PM

When my husband passed away six years ago, he had a Wal-Mart Credit card. I thought I would be able to open a new account in my name and transfer the balance from his account. I did not want two accounts opened with Wal-Mart and two monthly payments. The reason I thought this was possible is I had a similar problem with Sears & Roebuck when my husband passed away and Sears closed my husband's account and transferred the balance to the new account opened in my named. I was so aggrevated I said I would never shop at Wal-Mart again. Other than that, I have nothing against their quality of merchandise. I believe their prices are lower.


January 19, 2007 10:44 PM

I agree with just about everthing that was said. I loved shopping at Walmart's when they first expanded and came into our area. People were nice and talked to you like you counted and that you was vauled as a customer. The American public has caused alot of the things going on in this war within the companies. Because the cheaper you go, the better they like it. The worse they treat you as a customer. One thing that irks me is that they are not happy with billions of dollars worth of sales. They want the whole shebang. Walmart, you can not have the entire pie. Believe ir or not, there are other companies out there.


January 20, 2007 12:28 AM

I used to shop at WalMart because their prices were lower and I could not afford more. Recently, they began running commercials in my area suggesting that WalMart's prices for electronics are so much lower than anyone else's. I was curious, and so I watched the adds for the entire month before Christmas. WalMart's prices were often lower, but the largest advertised difference I found was $3. I kid you not, WalMart was happy to save me $3 on a $4000 plasma screen TV.

WalMart says always low prices, but what they don't tell you is that their prices will only be a few cents lower. On an entire shopping trip I could maybe save $5, and that is in exchange for the trip taking 1.5 hours, where I could get the same stuff at Target in 30 minutes. I try to avoid WalMart with all the traffic and lines, but they have me surrounded. Three (un)supercenters in 6 miles for a city of less that 100,000. Sigh. I keep hoping that this foolishness will cause the company to close a couple of our stores. That will always be the dream....

Janet Bowman

January 20, 2007 01:21 PM

I use to say Wal mart was my favorite store. Wal-Mart has done away with Layaway big mistake. Now at the end of Janurary walmart is completly doing away with the fabric department. I normally spend a 100 dollars aweek in fabric or more making quilts and costumes. Well now will have no where to get fabric. I don't buy wal marts grocery I find Aldi is cheaper along with Dollar General and foodlion. I will no longer shop wal mart. I say lets boycott across America if no one shops walmart and they have no business hopefully this will hurtem and they realize bring back layaway dont down size. The Anti war demonsration wil have about a million people wonder what wal mart would do if a million people boycotted their stores.


January 20, 2007 03:45 PM

Good news, everyone! Target is bringing more stores to more areas so you don't have to settle for poor service, dirty stores, and imported junk. (At least Target imports quality!)


January 20, 2007 04:58 PM

Why don't they get it.. I have tried to shop at Walmart and it is so bad i have left merchadise while in line and walked out half the time. Lousy customer service, bad morale, don't care, rude, on and on . I have never seen anyone in charge or anyone who seems to care that there are only 3 lines and 20 people in each. and the checkers are the MOST apathetic slow people I have EVER seen .. The exact opposite is true at Target, they are for the most part exceptional. This can be turned around at Wal-mart if they will only open their eyes!!! New montra for Wal-mart ..... decency, caring, customer service, fairness, quality, comittment, inovation etc


January 20, 2007 05:08 PM

I think most of us have a love-hate relationship with Walmart. We love the low prices but hate the terrible customer service, long check out lines and their ability to eliminate competition especially in small towns. Fortunately in many small towns the growth of Dollar General is giving us another choice. The prices are a little better and it is much much easier to get in and out in a short amount of time.


January 20, 2007 07:11 PM

i think the recent removing of the fabric department is the worst thing that wal-mart has done in years. you're thumbing your collective noses at customer loyalty and generational preferences. instead of taking care of everyone, you're taking care of the accountants. people with fixed incomes (soon to be a majority of the population) have depended on fabric at wal-mart as a resource for second income. Quilting has been an integral part of the fabric of the world wide community and history for years. so has wal-mart. with your latest move,you are perhaps guaranteeing extinction of BOTH!HELEN WALTON CAN NOT BE PROUD!


January 20, 2007 07:18 PM



January 21, 2007 12:57 AM

I used to be a huge Wal-Mart fan, but now I do most of my shopping elsewhere. My primary grocery store is Aldis and then I hit Kroger, Meijer and Biggs for the good sales. Wal-Mart just is not the bargain it used to be./
Many corporations do not treat their employees well, despite their claims to the contrary. For retail corporations in particular, the employees are a dime a dozen. Nor does corporate care about the customer. Mostly they care only about the shareholders and the almighty dollar./
I would venture a guess and say that in some cases, though not all, the lousy employee attitude has less to do with the customer in front of them (you) and more to do with the numerous hostile customers they have been dealing with day in and day out. The clerk on the floor and the cashier at the register have no control whatsoever over the decisions that are made and the policies that are implemented, yet they are the ones who bear the brunt of the hostility and anger of the customers. Store Managers are also limited in their amount of power and decision making capacities. The real devils are the people at the very top and they need to hear your concerns and criticisms directly./


January 21, 2007 03:17 AM

WASHINGTON Stung by reports of widespread problems with Medicare's new prescription-drug program, the nation's top health care official said Tuesday that the government is on the case and counseled seniors: "Don't leave the pharmacy without your drugs." WBR LeoP


January 21, 2007 07:17 PM

Walmart is perhaps my LEASE favorite place to shop. I am willing to pay a little more for service and quality. I also dislike having to walk from one end of the warehouse for groceries to the other side for dog food. Cashiers and help are hard to find and boy are they grouchy! I personally dislike the fact that to apply for employment you use the computer. You never speak to anyone. there is no face to face meeting, Takes the personal touch out of hiring. My daughter was hired by Walmart to assist in setting up the store she was then hoping to be hired on. When interviewing for the position she informed them of her upcoming wedding and honeymoon. She was told by two different members of mgmt that this would not be a problem and they would be able to give her the time off she needed. When the time came...She was told She could have off the day of her wedding that was it. They had scheduled her to work the night shift preceding her wedding day. Allowing her only 6 hours to sleep and prepare for her big day. Can you believe this. So she quit. Can't say as I blame her. Walmart has lost their ability to care for people. This I believe will be their down fall. I also agree with above statements about Made in the USA. What happened to that anyway. NOTHING is Made in the USA and their products fall apart upon use. I used to work in retail. We joked about Walmart clothes being disposable. Sadly...It is true. I LOVE TARGET!! Just wish there were one closer!


January 22, 2007 04:46 PM

Wal-Mart is like trying to buy something in Mexico
We have a joke now that we are going to Mexico to face the long lines of none english speaking people that are there with large buggies full but there is not enough cash registers to servs


January 24, 2007 10:21 PM

Do you folks not read the Wall Street Journal?
Walmart tried desperately for "Made in the USA",
and the economic outcomes were disastrous for them.
Their stock went down, their prices went up, and
thousands of "Dollar" stores were among the many competitors who stocked their shelves with cheap goods from China. Incidentally, Walmart gave up the idea of "Made in USA" only because it was a financial failure.

The USA has lots of problems. Smart folks not having children. Dumb folks having lots of children. And really terrible education in a school system that holds school less than 175 days in a year. General ignorance and lots of TV.
Boy scouts in our area could not even use a shovel because they grew up never doing a lick of work.
Ask yourself again, would your kids and grandkids be willing to work at Walmart? You older folks would have, but ask the younger ones. When you ask them, you will know why Walmart hires Hispanics.


January 30, 2007 09:17 PM

I personally do not shop at Walmart because it is putting all of our local grocery stores out of business. It also turns the part of town it resides in into a more undesirable area. There is a report that crime went up over 50% in a small town that just got their first Walmart. Walmart spands millions on surveillence inside the store to protect their goods but doesnt give a rat's butt about protecting your life in the massive parking lots. I'd much rather go to a store that does not cater to potentially shady people.


February 1, 2007 07:02 PM

he was the best guy and its very disturbing that he pasted away my thoughts are with his family and the walmart family


February 3, 2007 05:48 AM

I have to say I am lucky our local Walmart is fairly decent. I have never had any problem getting the needed help I want and the store is usually clean. There tends to be too much clearance clutter all over - but that is minor. My one big complaint is the check out lines, and the wait can be up to 20 minutes on a bad day. And what I don't get is on the first when everyone on welfare gets their monthly $, why Walmart doesn't have more clerks manning the check outs. They know the store will be busy, but then I guess they know those people need what they are getting or they wouldn't be there. But we are lucky that every clerk I have ever dealt with was friendly and spoke english. They are familiar faces each week. One time I did have to return an item and could not find my receipt (item was only purchased a week or two prior), after getting the run-around at the customer service desk I demanded to see a manager who tried to blow me off since I didn't have a receipt, but I won that battle. I informed him that "wasn't Walmart's motto - customer satisfaction, guaranteed", I got an exchange for the item and they provided me a receipt as well. You don't have to take s**t from anyone whether it be Walmart or another retailer.


February 3, 2007 08:09 AM

How is it that most of the people on this blog never passed 7th grade English??... And yes, Wal-Mart SUCKS and will eventually see its own demise. I look forward to the day.


February 3, 2007 01:46 PM

Here's a cautionary tale for anyone thinking of making a purchase at walmart or sams based on price comparison.
I wanted an inexpensive digital camera for my daughter. After finding one with the basic features I wanted, I went to sears, target and walmart to check prices. All 3 stores sold the a camera with the exact same model number. Sears -$119 target -$109 walmart - $99 . I bought it at the manufactures online store but when the camera was delivered it DID NOT have all the features that the Sears and Target salesperson had shown me (couldn't get help at the Walmart store). I contacted the factory store and asked them if perhaps the one I got was an older version of this camera since the model number on the unit was the correct. The customer service agent apologized and said I must have gotten one of the "WALMART" cameras. These units were manufactured just for them with the same model number but with reduced features. So while the price was a little lower at walmart, the value was worse since it was a stripped down version.
When I told this story to some friends, they were surprised because they had similar tales. One had purchased a computer printer and couldn't get some of the features she wanted to work. When she called the factory, the first question they asked her was if she bought the printer at SAMS. When told that she did not, they were able to guide her through her set up problems. At the end, however, she asked them what SAMS would have had to do with it. The answer: that model, when sold at SAMS, was a stripped down version without the features she wanted.
Another friend wanted a computer. Being a very tech-savvy consumer, he heavily researched all the different model numbers on the brand he wanted so he could compare prices across the different Chainstores. WalMart and Sams were similar BUT slightly unique numbers, which his research led him to believe had inferior internal components, stripped down software and were loaded with WALMART spyware. I cant comment on the veracity of his technical observation - just that he felt that the general public was being misled into thinking they were a better deal than they really were.
This is just one of many reasons why my entire family and circle of friends now boycott Walmart.


February 3, 2007 04:51 PM

I still dont understand the concept of the self check outs. Walmart has 20 of them...but only 2 are open.

If 20 self check outs are available? why not have all of them available for customers?

At my Walmart, even the lines for the self check outs are LONG! I still see 10 or more self check outs closed...MAKES NO SENSE why they put these self check outs in the first place.....if they are always closed!


February 4, 2007 05:05 PM

In my home town, K-Mart was willing to make donations to the troops over seas, but Walmart would not.


February 5, 2007 05:52 PM

When you live in a rural area, Wal*Mart may now be your only choice within 75 miles. The mom&pops were driven out by its first opening, and now that's all that's left for shopping and employment. The recent drop in quality and service; the lousy way employees are treated and cheated and the tough choices that fixed income people in rural areas must make have put it on my no-go list, unless there's dire emergency. If you have any choice, boycott the place. Sam would be ashamed.


February 9, 2007 08:58 AM

Walmart near us seems mismanaged and chaotic. They do have the best prices hands down. Just good for basics like paper products and home cleaning stuff. NOT good for anything which requires a little style or quality. We buy no clothing there except maybe socks or underwear. No appliances or anything where quality and style matter. I wish Sam Walton were still alive with his care of quality and made in the USA programs. Nothing differentiates Walmarts merchandise any longer except being cheaply priced and often times cheaply manufactured. Yes, I like good prices but not for something junky or without any style. Target is the place to go. Even K-mart has Martha Stewart stuff which has some quality associated with it. I am unconcerned about name brands unless they really are quality products. Compared to Walmart most other department stores have stuff that really is better made and has style to it. Bill


February 9, 2007 09:05 AM

To add to my last message: Where's has the quality gone at Walmart? The stores are good for basic necessities that's it. Stuff is cheaper but usually made cheaply. Clothes have no style at all. Walmart needs help or they will just be selling low end merchandise like paper products, household cleaners, and generic medicine. Walmart does have best prices down just need for some QUALITY and STYLE issues. Additionally, they few things I still go to Walmart to get are not being kept in inventory like they once were. There seems to be some trouble with their inventory control. Even the stuff that does sell is sometimes not being stocked. Like oil filters for our Corolla and Saturn SL1 or even the 5-30 motor oil we "used" to buy there but can't find on the shelves most of the time. Shane


February 9, 2007 03:08 PM

I worked at Wal-Mart for almost 3 years in Glendale AZ. The management picks and chooses who they talk to. They are the worst Company I have ever worked for. They have Department Managers that do not speak English, So how can they help the customers? If mangament does not like you, you will never move up in their stores. Now they have closed Layaway that is the only way most people could shop, they can't afford to purchase everything all at once. They also now cap your pay. They advertise being Family orientated and flexible now they have a computer doing there schedules so you work what the computer schedules If you can't I guess you lose your job. There is better jobs out there those employees need to get out and find one. Wal-Mart is only getting worse. I shop at Target now. It is a lot cleaner and friendlier place to be.


February 9, 2007 04:20 PM

All of these comments sound like they were written by the same person.


February 9, 2007 04:58 PM

I agree that Wally World has really went downhill. The employees are rude, the merchandise is junk, and have your read their return policy??? Just look it up on the net. It will change your mind about some items that you may want to purchase. No one I know has anything good to say about Wal-Mart! We all hate it and have begun to go else where. I especially hate the new Super Wal-Marts. They have drastically cut back on the merchandise that isn't food! I can't find many of the items I use to buy there. I am now shopping locally and paying a little more, but it is worth it. I agree, they never should have taken away the lay-a-way. I personally don't use it, but there was a time when I was low income and I sure DID use it a LOT. People need it!!!! I have also heard many employees complaining about the treatment they recieve and it's no wonder they are rude to customers. Most of them hate working there and can't wait to find a better job. I think Wally-World is headed for the dumps and I say, "Good riddance!". Oh yeah, what ever happened to, "We only stock USA merchandise."? Have fun trying to find that merchandise now.

marge lancaster

February 9, 2007 05:53 PM

You people need to get a job out in the public. How have you treated the employees. If you had to pull the merchandise that customers put in layaway one month and decide the next month that they dont want it. WalMart charged nothing for putting in a layaway. And returns, you can take anything back to lWal-Mart, even target, or Sears, people just put it in a Walmart bag. I worked there for 20 years and customers would put old curtains in a new curtain bag and return it with the recent receipt and no one would be the wiser till it got back to the floor. Get a life and quit griping about WalMart.


February 9, 2007 07:38 PM

Overall, my opinion of walmart.
First, They should get out of the perishable foods. Dry stock foods work well with the walmart system. I have not liked the quality of late from the perishable goods department. I personally prefer to go to a Walmart that does NOT HAVE a supercenter.

Secondly, I don't think that there is a simple way to completely remove the cashier wait problem. The only way is to make the store smaller. Like Kroger's, Meijer's, Giant, or Wegmans. You always get through the lines faster there.

Third, a store is always going to be dirty if they have such a high volume coming into it. So the only solution is to have a continual maitenance staff cleaning, and truthfully, that is expensive.

Last, Walmart is not a star employer, I will not say that they are a bad employer, but definetly low on my list. It is not secret that they spend little on employee health plans, which I don't have the biggest problem with. (Many of the employees can get health insurance through other means). Managers are not top quality, but often the only people that can manage working as the leader of such a large number of people are not the best managers, but the managers that don't care about everything in their charge. Many of the better managers in the end decide to leave for a job that rewards them more for their work.


February 9, 2007 08:58 PM

Hoping not to be completely redundant by repeating other peoples’ comments, I’ll try to add to this conversation. My posting is somewhat long, so if I’m not able to post the whole thing at once, (or if it is partly cut off after being posted), I’ll do so in more than one post.

First of all, I am a no-frills, frugal, buy-it-only-if-you-need-to kind of person. Not a miser, just careful with my money. I am no slave to fashion. I am fine with plain clothes that I wear until they wear out. The only clothes I buy with any frequency are socks and underwear, occasionally new jeans or a shirt. For these kinds of purchases, which are to be used for everyday living, I’m OK with what Wal-Mar has to offer. They carry a line of jeans that I like, that wear well, and that fit me, and it would be hard for someone else to beat the price. For a while, it seemed that most of the shirts, coats, hats, and other clothes they stocked had a company logo, the name of some sports team, or some idiotic saying plastered across it. I don’t like those types of clothing. More recently, they have clothes with less advertising, but I still seldom buy them.

I live in the Minneapolis area, and the Wal-Mart I shopped at was clean and usually tidy, though some of the problems mentioned previously could be found here, too: lack of available staff to help me when I needed it, only a few of the many checkout lanes open at a given time, etc., but overall not a problem to me personally, as I normally have a specific list of items, know that Wal-Mart would normally have them, and know where to find them.

About one and half years ago, a new Wal-Mart opened about 2 miles away. It was at least 4-5 months after opening that I went there for the first time. Considering it was a brand new store, it was not a welcoming place to shop. To begin with, it was just too big – the ceiling appeared to go on forever. The size seems overpowering and makes one feel insignificant. The stock was also in a state of disarray. I had gone in to buy some underwear and found that particular section of men’s clothing looked as if a tornado had recently hit it. Sifting through the debris and not finding what I wanted, I left, assuming the store was still trying to hit its stride in its stocking cycles. In several subsequent visits to that store, I have seen no improvement.

At this same store, I have run into the problem of staff not knowing where anything might even remotely be found and not inquiring with other staff to solve the problem. When I worked retail after college, we were expected to know where everything was or, at the very least, consult with other employees to help the customer obtain what they wanted.

I am aware of the problems Wal-Mart has caused to numerous other businesses throughout the country (and world), so I give them only a very few dollars per year, the rest of my money carefully portioned out to Wal-Mart’s competitors both large and small. I believe in spreading the money around so many can benefit.

Not many of the Wal-Mart’s here carry groceries and those that do carry only a small line that does not compete well with local grocery chains. I also have a spouse who is highly aware of what the foods we normally eat SHOULD be costing, knows what the various stores in our area usually price those foods at, and thus can spot when fantastic deals are really offered. Using such times to buy multiples of those items, in tandem with using both manufacturer and store coupons, our grocery bill is FAR lower than it ever would be if we bought groceries at Wal-Mart. The grocery clerks are often shocked when they tear the tape off the register and find that we have many times saved 50 percent or more off the total. And we don’t spend hours clipping coupons; I would say an average of ½ hour going through the flyers that come with the Sunday paper would be it. Now, I know that this is not what everyone can do, but my point is that we have no reason to spend our grocery dollars at Wal-Mart.

One of the main reasons I no longer buy at Wal-Mart (other than jeans and underwear) is because almost nothing they offer is made in the USA. I remember the TV commercials claiming that buying at Wal-Mart is buying American. Remember the red, white and blue Made in USA label they used to attach to many items? No more. As others have pointed out, everything is made in China, and I prefer not to support China. The merchandise is low quality and even then is not worth the price paid for it. (As a side point, I find a lot of Made in China items at Target, too.)

In a marketing course, it was once pointed out that Japan rebuilt its economy after WWII by flooding American markets with enormous quantities of low quality junk. As profits from those sales flooded back to Japan and the American market became satiated with that level of quality of goods, the Japanese reinvested their profits to produce the same types of items, but better quality, which they then sold back to Americans, repeating the cycle until they were top competitors in many market areas. Cars, electronics, computers, toys and ceramics are just a few examples. I fear that we Americans, as a cultural group, are empowering this same cycle with another nation. At the moment we are getting junk quality goods, but how long will it be before China has overtaken us in more and more market areas?

I have one comment about Christmas layaway. Although it may be hard at first and take a year or two to establish, families should try to spread their Christmas purchases out over the year. I moved to this method a number of years ago and love it. I do not feel stressed at Christmastime (since most of my shopping is done by then), do not have to try to come up with a bunch of cash at a single point during the year, and do not have to rush around like crazy trying to buy things that 1) happen to be available in that short time span between Thanksgiving and Christmas, and 2) are being pushed by the stores. Buying on lay-away means you spread out the payments over time AFTER the holiday; buying throughout the year simply means spreading out the payments over time BEFORE the holiday. It can be a tough shift, but is totally worth it!

The last thing I wanted to touch on was the topic of Hispanics and those Wal-Mart employees who do not speak English well. I have no racist feelings to these groups. I think what makes people mad is that they are simply trying to get through their day, do the required errands in a reasonable amount of time and get home and are running into barriers that prevent them from doing that. Having an employee that is both bilingual AND helpful would solve this problem.

In certain parts of the country, it makes perfect sense to have employees who speak Spanish, since part of the customer base will also speak that language. But in a country where English is the base language, those same employees should be expected to be able to converse in English if they are to be interacting with customers. (Personally, I am just beginning to learn Spanish, because I like the sound of the language, want to be able to interact with more people and, hopefully if I become fluent in it, will have another skill that will make me even more employable in the future.)

On the other hand, rudeness or apathy on the part of an employee is not good customer service. Seeing as how the consequence of an unhappy customer appears to be job termination, you would think a Wal-Mart employee would make every effort possible to help the customer. Not a happy scene from any perspective.

I know that Wal-Mart had recently decided to make some changes to its stores to better reflect the customers that patronize each one, meaning that a store in the southwest might be painted different colors, might have different “Muzac” playing in the background, and might offer a different variety of goods than a store in Minneapolis. That concept, in and of itself, is a good one, since consumers in different parts of the country will have different tastes and needs. The tricky part is reaching the right balance, and since Wal-Mart is made up of thousands of stores, its ability to specially micromanage an individual store is virtually nonexistent. When in doubt, it will always default to the corporate model whether it’s good or bad.

I found interesting the comment regarding Wal-Mart employees being instructed to call 911 if a customer demanded to see a manager. Maybe everyone needs to demand to see a manager. Even if Wal-Mart actually followed through with its threat, the police certainly aren’t going to continue running out to Wal-Mart stores to oversee what are simply customer requests.

To sum, I don’t like most of what Wal-Mart does or what it stands for. I patronize it only in the most marginal way I can. I support Wal-Mart competitors. I buy American whenever I can. I am proud of America. I am not proud of Wal-Mart.


February 10, 2007 02:04 AM

I read the comment from a former employee who worked at Wal-Mart. Might I remind her that she gets paid to take care of customers even if they change their minds about their lay-a-way purchases. Also, you can NOT just return anything here because it is in a Wal-Mart bag. I think she needs to travel around and check out for herself other Wal-Marts. She sounds very bitter and I wonder why that is. This blog is for comments and hopefully, Wal-Mart will read it and change some of their ways. The store use to be a wonderful place to shop and now it is very apparent that it has changed. By the way, I have worked out in the public. You have to learn how to deal with all sorts of people and if you can't, you shouldn't be working with the public. I have never witnessed anyone being rude to Wal-Mart employees, although, I am sure it does happen. But, I can truefully say, I have witnessed many times Wal-Mart employees being rude to customers.


February 11, 2007 04:02 PM

I agree with Joyce & Jennifer. You can not just take anything back to Walmart. I happened to be behind one person and they were caught trying to bring something back that was old. So you can't tell me that Walmart employees let you bring anything back. They check everything to make sure that the return is a good one. If your Walmart is letting people bring old stuff back, then I would say that the employees in that store are not doing their job well enough.

I go into a Super Walmart and I too have to stand in line for 10-20 minutes. They have all these flippin registers lined up along the front of the store and how many are actually opened? Maybe only 4-5 on each side if that. Then you have the long lines of people waiting for their turn. I have seen many people just leave their carts and leave the store. Walmart should just get all self checkouts and then that way the lines wouldn't be as long.

I think it was a very poor idea for Walmart to get rid of the layaway as well. It made it a heck of alot easier to put something on layaway especially at Christmas time for low income families. So what if they decide they don't want the items anymore?? So what if the Walmart employees have to put everything away - at least you have a job. People are now going to shop at stores with layaway cause it works out better for them.

I've seen Walmart employees standing around and talking. You try to find someone to help you and either they are rude or they are just not around to help you. Then you have someone paged for assistance and it takes 3 times before someone even comes to help. Then they are rude cause you've interupted talk time. What happened to the old days of them being nice and helpful?

Personally I try to go and shop elsewhere. People are nicer, you can find the products you are looking for and sometimes it saves you money.


February 15, 2007 09:32 PM

I agree that Wal-Mart is lacking in the customer Service area. word is that they are going to cut the "Greeters" That's a Start. IS CUSTOMER SERVICE DEAD!? Since they only have 4-5 cashiers going at any one time I usually use the self check out but it is a drag when I have a ton of groceries. Also in this day and age I have to put a little blame on a customer still using Paper checks when they can use a debit card. It takes longer to process the darn check and the person writing it usually does not begin to write until their order is complete. I think there should be a SPECIAL register for those customers using paper checks too. Many times when I do find a person to help, they usually point in which direction I should be going. They used to show you to the item, make sure you're satisfied and then move on. I am liking Target Stores More and More. And Lastly, yes many hispanic AND other out of country origin employees often do not speak english well and usually rely on calling someone else to assist me.


February 15, 2007 09:56 PM

I've been on both sides of the fence with walmart. I used to work for the company a few years ago when things were fairly descent still. I've never liked walmart's business practices. Forcing smaller companies to lower their prices for products just so walmart could turn a profit. Bullying the little guys that feed you is NO way to do business. Then when that wasn't working very well anymore they started outsourcing the majority of the products. And we ALL know how "great" that quality is. I'm beyond happy to not be working there any longer. I haven't set foot on any of walmarts property in almost a year. My family and friends have all stopped shopping there also. Its really nice to be able to shop at the small local stores for a change keep the ones the should be in business going and just keep hoping that walmart will fall like ENRON someday soon! What we can't get locally we glady drive 50+ miles to a larger town to have more options and to avoid walmart. Another thing for all of you that think walmart is the cheapest place to shop. You need to open your eyes and look around. We typically find 95% of our daily needs for LESS than walmart sells them for. Walmart has brain washed everybody so much and for so long that nobody thinks to shop around they just think walmart is the cheapest. Very untrue. They are only the cheapest when they first come to town while they are running the little guys out of business. Once they are gone the prices go up.


February 16, 2007 01:25 PM

The walmart we have in lewiston idaho does'nt sound like the ones decribed in these blogs. There is always someone to greet us when we come in, if we can't find a item one of walmarts employees takes us right to the place where the product is, we get customer service if we need to return a item or for any other reason, and the most we have stood in line to buy our items has been 5 main complaints is the isles need to be wider,don't agree on same sex marriages,


February 16, 2007 11:08 PM

I recently retired from Wal-Mart after woking there for 13 years. I can remember back in 1993 when I started there it was a pleasure to go to work. As the years went by Mr Sam's culture was given the old heave ho and the culture of greed, employees being treated like dirt, and uncaring management took hold. The new Wal-Mart culture has created snowballing apathy among associates that no Wal-Mart cheer can overcome.


February 18, 2007 07:54 AM

I am a current Wal*Mart Pharmacy employee who has been working for the company for a little over seven years. I began working as a part-time cashier in the pharmacy and am currently a Registered Certified Pharmacy Technician.
I have seen both good and bad things happen at my store. When three new supercenters opened within a 10 mile radius, our sales took a nosedive. The store has been remodeled twice since I have began working here. Sales suffered during that time too. Hours are cut to keep payroll at 4% of sales. It got to a point where I never knew if I would work my scheduled hours.
Since our last remodel and the $4 generic prescription program went into effect our business in the pharmacy has doubled. We still do not have the staff to run it efficiently. We have five technicians and two pharmacists. Customers sometimes expect the impossible to be done and get extemely irate when things do not go the way they want them too. These are generally the disgruntled bunch that bad-mouth the people who work here.
I work inside the pharmacy, not in the sporting-goods, toy, stationary dept, etc. I can generally point someone to the area of the store they need, but am not familiar with, nor do I feel I should be familiar with, exactly where that something is or if it is stocked in the store. I spend every minute of my 20-25 hour work week inside the pharmacy doing my technician duties, but I am expected to be the "information desk" because they know someone is there to point them in the right direction. There are overhead signs in every dept with a general description of what is in that area. That being said, I would like to say that I make every attempt at recognizing regular customers by greeting them by name. I try to make new customers feel welcome. I am polite to even the rudest people who will use foul language calling me names because of different problems - insurance usually, sometimes slow service if we have problems. Problems are difficult to handle quickly most of the time and if only three people are working, somebody will have to wait. We try our best, but there is a saying that comes to mind. "You can please most of the people most of the time, but you will NEVER please all of the people all of the time." I have always tried to not let this get the best of me. I will smile, sometimes with gritted teeth, but smile nonetheless. I enjoy working here, even when it is hectic, even when 80% of my day has been a negative experience because I have 2 wonderful direct supervisors, health benefits, a very flexible work schedule (I am a fulltime college student), and my Wal*Mart is less than five miles from my home.
I have never had a problem with my supervisors (the pharmacists) when I am sick or need to change my schedule. Sometimes we are shorthanded.
I shop at Wal*Mart, HEB, Target, Petsmart and many other stores. I generally go to different stores for different reasons. If I am not happy with an experience at a store, I don't go back. I don't give my money to a place that does not respect me as a customer. Because I work in a retail location, I feel it's not necessary to take it out on the worker, hit the retailer where it hurts, in the pocket. Then and only then will things start to change.


February 22, 2007 09:48 PM

I worked for Wal-Mart when our store first opened in 1998 until early 2003. During my time there, it was one of the most enjoyable jobs I ever had. When I joined, the managers made themselves personally responsible to train us in the intricacies of good customer service and knowledge of the whole store rather than the departments we worked. I was near the front of the store, so we'd have to go through to get to the back for breaks and lunches. I never minded being stopped on my way to help someone, because that's how I was trained.

I left WM to join the Army. After spending a couple years in Korea, I came back to my hometown and went to Walmart to talk to some friends who were still working there. However, the atmosphere was entirely different. I saw many of the problems that the other comments to this story talked about.

The way I see it, there are a couple symptoms to Walmart's problems:
1) Poor Management - bad service starts at the top, people. The reason people get poor service is because the associates were not trained well enough by the managers and did not have enough self motivation to learn on their own.

2) Lower standards - When I first started, you went through a long interview process just to get a job as a cashier or a stockman/cart pusher. Even the drug screening process was thorough. Nowadays, it's much more frightenly lenient. WM is hurting for employees because they are getting a bad rap from the community for reasons such as the first one. As for too many hispanics, that's sometimes based on where you live. If WM opens a store in a town where the majority of the population is Hispanic, then that's what they are going to try to hire. Not to mention that the USA is becoming more and more populated with other racial backgrounds.

3) The human race in general has become impatient or tries to demand respect in places where it is still earned. When I was a cashier, I'd get long lines because people liked me. I was taught service with a smile and that the customer has a name too. Right before I left, I was still using the same practices I was taught, but people didn't care anymore. Mrs. Johnson was too busy on her phone or multi-tasking while I would be trying to be nice and help her have a nice shopping experience. She would be so busy, I wouldn't even get a thank you after ringing up her merchandise, being totally polite, and thanked her for shopping with WalMart. Has that changed? Hell no! People have become increasingly more arrogant and too busy for their own good and it reflects on their attitudes. When the employees are faced with this every day, it will reflect on their attitudes.

Wal-Mart's problem isn't an easy one to solve, but is partially to blame on the human race itself. I bet we'll be reading this same type of article years down the road for the beloved Target or even Costco.


February 26, 2007 04:55 PM

I am not anti walmart by any means but I am not pro walmart either. I go there from time to time. I do not think walmart is any more evil than some of the other corporate bullies.


March 1, 2007 06:02 AM

Wow, you guys are tough critics! But, Feedback is an awesome tool! Isn't it? What a better way to improve my Club. By reading your comments and taking action. Without your comments we would stop growing. I took each one of your comments Personally and Seriously. I feel for you and honestly care about what you have stated. You are my Boss and I work for you, without you I have no objective. These comments layed out by each of you is not indicitive of all Walmarts and SAMS Clubs. We start with Direction, Teaching, Training and Goals. We believe in our Members and take their concerns personally. Our day is filled with Motivation, Caring and Espirit de Corps. The associates I work with are some of the finest people you would ever meet. They care about our Members! We call our Members by name! If we don't know them when they come in the door we do by the time they leave! It's a fantastic place to shop, it's all about your Member experience! We thrive on going above and beyond to Serve our Members. Member Service can never be sacrificed, it makes us stand out head and shoulders above our competition. Did you know Walmart gives away millions, yes millions of dollars yearly to needy organizations and Charities! Walmart also gives people a chance. There are thousands of misrepresented and under-priviledged people that have been hired that weren't going anywhere in life. Walmart and Sams Club provided them with the opportunity of a lifetime. They were afforded an EQUAL opportunity! Many of these associates are now in Leadership positions. They are some of the most caring, skilled and motivated people you could ever meet! After spending 20 years of my life in the Marine Corps I chose SAMS Club. Within one year I was an assistant Manager. Talk about opportunity! I have been an assistant Manager at Cape Girardeau Mo. SAMS Club for 9 years now. Our associates are some of the most caring people you could ever meet! We Love our Members and we would Love for you to shop with us!! Smile, because we care...


March 2, 2007 11:22 PM

Whoever said you can shop peacefully in WalMart at night hasn't been to the Cape Girardeau location. Stockers come out of the woodwork at 9:00 and from then on the store belongs to them, not the shoppers. They bring all of the merchandise out to the center aisles, blocking passages and not allowing carts through, they block merchandise you need to get to and don't let you near it. Don't dare to get in their way! They won't move and they give you dirty looks, like YOU are in THEIR way. I've even been hit by one guy with his pallets, because I was in the aisle and he was not stopping!!!
Now...go to the Perryville, Missouri store and the experience is entirely different!! What a pleasurable place to shop!
Management issue???? Definitely!!!!
SAMS Club in Cape Girardeau, Missouri is one of the best clubs I've been in. They must have the higher quality management team.
Overall rating on Wal-Mart and SAMS Club? 9/10. I complain, but I find myself there at least once a week!


March 6, 2007 02:29 AM

Walmart has really gone downhill in my region of southern New Jersey. The stores are looking run down, the employees appear tired and overworked and the merchandise has gotten worse. People enjoy getting the lowest prices on the same quality of merchandise. Walmart has lower prices but the problem is the merchandise has taken a dive in quality. Walmart's clothes lack any kind of style or quality. Just basic looking clothes O.K. if you are a farm hand for work but not to wear out anywhere else. Walmart is good for tee shirts and briefs but nothing anyone will see. Target has better style and JC Penny has some good quality and style as well. I'm very disappointed in Walmart stores. Too bad Sam Walton passed. He would NEVER have let things go to this level. Target has become a much cleaner,friendly shopping EXPERIENCE. Walmart is good for the basics if you don't mind the trashy experience. A totally different clientelle. Walmart needs to have some phones or computer terminals to help customers find merchandise. In many places its tough to find anyone to ask any questions. Needs to take a


March 6, 2007 09:35 PM

I am fed up with going to Wal-Mart. They make announcements in Spanish and play Mexican music. As an American citizen, I take offense to this. If someone comes to our country, they should learn the language. If they can't understand or read English, how are they driving on our highways??????? At any rate, the parking lots are full of debris and you can't push a basket down those narrow aisles. Kids are screaming at the top of their lungs and there are always kids "lost" in the store. I'm talking little kids! If that happened to one of mine, I would be panic stricken. It feels like you are in some Third World Country! If we go to Mexico,will they make announcements in English for us? Play American music? I think not. When you complain to the manager, they tell us that the music is programmed from the CENTRAL office in Arkansas. For me, I'd rather stay home than feel like I've crossed the border!


March 15, 2007 09:19 PM

Wal-mart is a terrible employer. I have worked there for about 5 months and just found out that I have been there one month too little to get the $900 bonus I've been waiting on forever. I'm treated like I'm mentally retarded on a daily basis. Managers never can consistently answer my questions. We're not supposed to match other Wal-mart's prices but evidently according to the head manager "we do sometimes". Wal-mart is run by a bunch of uneducated hicks whos only power over anyone is through Wal-mart.


March 18, 2007 08:30 PM

I do not like to shop at Wal-Mart to much anymore. I hate to wait in line for anything, at Wal-Mart, or any other place. I hate to disagree with people who say they get great help at Target, because the stores here are empty of customers and employees. It's how the stores stays clean "No customers, No mess". I hate to shop at Target stores worse than at Wal-Mart. They typically have 2-4 registers opened, no one on the salesfloor to answer questions or direct you to merchandise, snotty, unfriendly employees(I guess they think they are better because they do not work at WM,customer service has never been a focus at target), out of stocks are just as bad as WM, pricing integrity...same as WM. The only differences between these two companies are the size of their workforce, their colors, and their prices, Target has the same quality of merchandise - made in foreign countries, only it costs more. The smart shopper goes to WM, the shopper who prefers an empty store, and can afford the higher prices, does not mind waiting for the only cashier to wait on her...goes to Target..ah!!what service!!!

Phillip D

March 23, 2007 02:06 AM

I have been going to walmart for years now and i think that walmart is a fascinating establishment. If you truly take time to learn where it all started and where they are now you would have to appreciate the walmart chain. If you look at it from a stand point of who is on top...well it is walmart and they aren't going anywhere anytime soon. i guess that is why every other retail store of similiar comparison is always mimicking the walmart philosophy, in any sport or major event there is always someone who is on top and someone eventually knocks them off.. (ex. chicago bulls, mike tyson, muhammad ali, boston celtics, new england patriots and many more) now how many times has walmart been knocked off. they set the bar and keep the bar, not just once but for decades..and besides they sell 84.5 billion a tell me again how bad they are and why the store continues to grow and don't give me opinions give me some facts.

chris B

March 30, 2007 04:49 AM

I worked at Sams Club, one of walmarts membership stores. I was only there for a few months before I decided I couldnt stand being a part of such an unethical company. I have seen first hand the absolute garbage they try to sell to people. They dont pay enough money or offer sufficient bennefits to get the employees they need. in my state the average walmart is understaffed by atleast 100 people by their own guidelines, the same was true for the sams clubs. a good 1/3 of all electronics and furniture items that were sold were eventualy returned for being faulty or damaged. Once I even had the misfortune of trying to help some realy nice guy who purchased an item of furniture only to discover that one side of the piece of furniture was completely destroyed, not damage but DESTROYED. the item was sold at a price of $400 he went back inside to ask for an exchange and the only thing management would offer was a $30 discount on the item. As I was at a membership store the employees from the cashiers to the cart attendants were threatend with their jobs if they didnt sell a quota of what they call "Pluss memberships" Read the fine print on these pluss memberships they offer virtualy no benefit at all to anyone but maybe 1% of the customer base, yet the employees were force to push this useless membership upgrade on everyone, it disgusted the hell out of me seeing them trying to scam some 95 year old lady into upgradeing her membership when she clearly would not benefit in any form from it. About a month ago, my girlfriend who worked at sams club was a casheir when a profesional shoplifter pulled a realy elaborate scam to shoplift a $500 piece of jewlery which is unbelievable by itself as is was cubic zirconia and not a real diamond anyway. however this scam which duped all of the managers was blamed on my girlfriend and she lost her job because of it so that the managers wouldnt have to be held accountable for their own incompetance. Also when my girlfriend needed to rush to the emergency room for a medical problem, the managers yelled at her infront of customers and told her that if she went to the emergency room they would consider it walking out on the job and she would be fired. So she stayed on the job for another 6 hours writhing in pain and crying at her cash register the entire time. They also have this secret policy of schedualing all employees for 39 hours per week, and then telling them they are part time employees, the only way to be considered to be a full time employee is to work 39.5 hours. therefor 99% of the workforce is denied benefits. and what benefits they are allowed are so horrible that just by useing their medical insurance will almost garantee that they will have to declare bankrupcy shortly after. I also have another relative who was put through walmarts mangement training because she was newly promoted to be an assistant manager. In this training she received she was specificly told that she was never to look for, never to aknowledge or reward any employee for anything good that they do, she was told to ignore it completely. Then she was told she must only ever look for bad things that employyes do so that they can put bad marks in your employee record so that they can deny raises and advancement in the future. Their produce department is a freaking joke, it is not fresh. in the back room they dont even store produce in refrigerators, instead it is left out in the open in the back room and left to rot untill space opens up on shelves to put it out. I cant count howmany times i would choke at the putrid smell of the rotten watermellons they put out a t the entrance door. My brother works at the largest dairy plany in my region, his company has absolutely no affiliation with walmart, however walmart has placed demands on his company to come into HIS dairy plant and perform their own inspections. Frequently they have frivolous changes they want made some even as stupid as painting their store room a different color. IF this dairy plant doesnt do it then walmart will drop their account adn the dairy will be forced into bankrupcy because walmart is such a huge account they couldnt possibly replace their business with another company since walmart has run or is running them all out of business. Anotehr brother works for a frozen food company, one day walmart come in and told them they would only purchase their products for a price that was 25% below the cost to make the product. If they didnt sell it at this price they would lose the account and they too would go out of business, again because they couldnt replace the account with another store because there are no other stores. If they chose to sell their product for less than what it costs to make it well, it doesnt take a math wizard to figure out that will eventualy lead to bankrupcy as well. Wall mart is probably the biggest example of why anti-trust laws were created, they violate these laws daily, they are also the biggest example of why a business needs to unionize. However if any employee is heard even mentioning the word "union" they will be fired on the spot. this practice is also illeagle from what I have learned recently but they don't care whatsoever. Walmart is so paranoid of unions that they will do just about anything to prevent the employees from unionizing, I would not be supprised if they would commit murder if thats what it takes to keep a union out of their company.


April 7, 2007 07:40 AM

I have always liked going to Wal-Mart.And I do Like Sam's. I dont care what kind of music they play. It dosent matter to me. What does matter is how they treat their employees. If I see a Manager treating or yelling at a Employee I tell it to his Face in front of whoever, this is NOT the place. And I am only a Customer but I do Know RESPECT and This is NOT IT. I dont care if he dosent like it or NOT. Employees do their Job if they feel Appreciated. If not then maybe that is why the Stores are dirty as I have read in Statments. If somoene says to you , that your work is worthless are you going to want to work Harder. I think NOT. Maybe we as the Public that do shop there. Need to do more. We should have a Employee appreciation Day. Since Wal-Mart wont do it . Like say Thanks to the employees. I always try to be nice to Employees. Hyspanics or Americans. They are just Trying to make a Living. For their families. Like all of US. They just dont have Great Bosses to say Thanks you are doing a Great Job...Sad but True. VERY SAD..
Maybe if People get mad enuff Wal Mart will be Phased out. And the mom and pop stores will come back to life......And they will call you By Name. I have had family that work for Wal-Mart and had to work every weekend. Maybe they are tired cause they never get to see their family. That would make me tired and SAD. Think about it put yourself in their Shoes..


April 8, 2007 09:45 PM

I have worked at Wal-Mart as a maintance man two years ago. I do have to agree with all of the above. In my position there I was lucky to make $7.50 an hour on the over nite shift. I thought about tranfering to a so called "day position" that started at 4:00 pm and starting wage of min. wage and you did not get off until 1:00 or 2:00 in the mourning. We have 11 cash registers in our store and you were lucky to find 3 of them open during the rush. Their so called back up cashiers would not come and do their job if management called for back up cashiers. On their TRAINING VEDIOS the strickly say DO NOT TALK TO UNIONS! If you were caught talking to a union rep. you would be fired on the spot. And that is basicly word for word on one of their VEDIO TRAINING TAPES AND PAPERWORK THAT YOU HAD TO SIGN! As far as quality of their product is CRAP. All of the employee at the Wal-Mart that I worked at DO NOT CARE ABOUT THEIR JOB AT WAL-MART. The reason they are working there is because Wal-Mart has an advantage in our town. Our town REALLY HAS no other place to work at. The closest Target or K-Mart is about a half an hour drive from our town. Along with jobs really worth of having as a career. Our Wal-Mart has a new Store Manager since I left and it has gone vertically straight down hill since. They have about half the employees working now since I was there. The new Manager is such a prick that most everyone has quit or has gotten FIRED for nothing.

Tom Davidson

April 9, 2007 02:00 AM

It may sound strange, but I felt I had reached a major milestone in life when I finally started making enough money that I no longer had to shop at Walmart. I had always hated the experience, as much for the typical clientel in my area, not to mention the issues with the store itself. It was a forgone conclusion before ever going into the store that I would be standing at the checkout line for a minimal of 20 minutes, often as long as 35 to 45 minutes. During the summer months, frozen dinners had completely thawed and icecream had turned to slop by the time I made it home. Long lines, bad produce, DIRTY stores, low quality products, and a lack of customer service are all well documented here and I completely agree. Just this evening, I went into a Walmart to pick up one item I desperately needed (I was so frustrated by my experience I came home and Googled "I hate Walmart", which led me to this site). It only took five minutes to get my product and get in line. I finally got my turn at the self checkout register almost 25 minutes later. To make matters worse, I was buying a computer component, and the security buzzer activated as I was attempting to leave. So after the long wait I was forced to wait some more while a slow woman who hasn't smiled since the Carter Administration checked my bag against my receipt... after she finished with the couple in front of me. It was the first time I had been in a Walmart in about two years, and I vividly remembered why I hate going there. EVERY time I used to shop there you would have to put up with some child screaming while the parent strolled along obliviously. Or there would be children running up and down the isles. And I can't forget the slow-strolling people/couples I'd get stuck behind who always stop their carts right in the middle of the isle to look at something for 5 minutes. I know I may offend some when I say this, but in a big city, Walmart tends to be a gathering spot for all of the low class people in the neighborhood. I can understand that not everyone has the money to shop anywhere they want, but it seems that a large portion of the population was never taught anything about common courtesy or how to behave in public. Not being able to find a parking space within 300 yards of the store is also a favorite. I now shop at Target and Tom Thumb grocery stores. The prices are a little higher but the stores are clean, rarely do you see misbehaved or screaming children, they have great selection, and I've NEVER had to wait in line more than 5 minutes, even on the night before Thanksgiving! I'll happily spend a little extra money to preserve my sanity... and not end up with melted ice cream.

Cal Wardman

April 25, 2007 12:54 PM

This is to all of you who are bashing WalMart. I live in a small communty and have lived in other small communities where WalMart came in and opened a store. They provided jobs that were not available before, allowing people to get off of the welfare rolls. WalMart is ten times better than Target. I see people talking about quality and no American made items at WalMart. Let me tell you, the products at Target are the lowest grade you can find. I also like to shop KMart and Sears. One more thing. WalMart brings products to small communities that were unavailable to the buying public before. You cannot find a Target in a small community.

Ms. Elaine Geeter

April 25, 2007 01:20 PM

I live in Montgomery,AL. Presently ,we have 4 Super Walmarts which are not needed. When Walmart moved from two locations to locations they built, it left a blighted area. That is , they left two very large warehouse type locations that have been hard to sale or rent.I miss the "MADE IN THE USA" slogan that made them so well received at first but no longer exists.They just recently built another Super Walmart outside the city limits that helps them to bypass some of the local taxes.There will probably be another warehouse location vacant soon because of the proximity of the two stores. I have noticed they are trying to change their image with some change in merchandise and store remodeling which was probably mainly done because their business has defintely falling off and it was done to cut their energy cost. I know this because I can know find a handicap place to park without having to drive the parking lot several times.


April 25, 2007 03:26 PM

I go to Super Wally-World every week. I time my shopping experience with the time of day no-one likely to be there.Every time I have had a return, I have had no problems. Everyone is courteous and quite nice. I have seen managers handle workers professionally and, at times, with the necessary roughness that is required when dealing with the bitchy or uneducated.
As far as the "Made in USA" that one person on this post misses, don't blame Wal-Mart, blame the educational system. The mass production of less than brilliant MBA's have brought you cheaper and cheaper goods, and in fact many of the businesses that once made the products you desire hired these people who promptly shut down production here and moved it elsewhere because the American Worker has to high of an opinion of themselves, and demand astronomical pay for, at best, marginal efforts. Which, before the advent of outsourcing and purchasing goods from countries where it is acceptable to live on a cup of rice or a tortilla a day occurred,helped to push the cost of our consumer goods high into the sky.
Some of the writers in this blog need some spelling lessons. You complain about immigrant workers, and how they are taking your jobs away, but from the looks of your postings the majority of you barely made it out of the 5th grade...and still don't know the alphabet. You should be thankful that you have entities (for example, Wal-Mart, Sam's Club, and other jobs to numerous to list here, that a monkey could do with a little training)that will employ the droves of uneducated people in this country who do nothing but get fat and bitch about the opportunities that where denied them, when in fact they let them slip by so they could get laid or act cool with there fast cars and pants around there ankles. I love watching my tax dollars go to pay for these morons in this country just as much as the illegal aliens.


April 25, 2007 03:51 PM

I work at Wal-Mart and I have for nearly ten years. I understand the frustrations of not finding anyone to help, or going to the front to find that only 4 of the 31 registers built are open. I get it, I really do. But here's some insight:

- They do not send us home with product manuals on every product we sell. Nor would I read them in my off hours if they did. It seems a common misconception that, once hired, we are suddenly the most knowledgeable people in the world about the products in a department or at the very least know where every product is located. This knowledge comes from time and listening to what others have had to say about them, but unfortunately not many associates stick around to do this. I have known many that quit within the span of a week.

- Has it ever occured to anyone before asking the most annoying question ever - "Are you going to open more registers?" - that this is it? I do not keep associates hiding in the clothes racks because I just feel like making you wait. A majority of my day used to be as a verbal punching bag about this issue before management would come to take over my spot. Don't you think I'd want to avoid this? And (I'm not trying to be snide when I say this) have you really actually waited in line for 25 minutes? Honestly, it may seem like that long, but Mother Teresa wouldn't have had the patience to wait that long. There is a real problem, in both stores I have worked at, with people calling in. Thus, the people you see working their butt off are probably covering for all those who didn't come to work because they are "having a really bad day." (yes, this is an actual excuse I have heard)

- For those of you who do not shop at the store out of pity of us poor people who do not have health benefits or "decent" pay: what about the 43 million Americans who have no access to health insurance? I currently have a plan that deducts $10.50 out of my paycheck every two weeks...affordable? And who really believes they are getting paid what they should? I think everyone thinks they deserve more.

Now, I would like to clarify one point: do I believe everything that Wal-Mart does is the with the best of intentions? Absolutely not. And I would also like to say to those who may read this and say, "this is why there's poor customer service in their stores - they have bitter employees" that I am as sweet as can be until I a customer starts yelling at me for something I have no control over. The plain truth of the matter is that there are a lot of people that cannot live without it and until the time that can be helped, Wal-Mart will be here.


April 25, 2007 04:03 PM

In my estimation, Wal-Mart senior management and board of directors know exactly what they are doing, exactly how to attract and retain their buying audience, and exactly how to manipulate the world resources to achieve their goals. And, as a management team for a publicly owned U.S. company, they would be negligent not to leverage every opportunity to benefit their shareholder’s investment.

For those people who seem betrayed by Wal-Mart’s “bait & switch” tactics with regard to “MADE IN AMERICA”. This powerful uniting tool that helped draw customers into the stores back in the 70’s and 80’s seems to have faded in the 90’s and is absent in the 00’s. This is no different than the tactics employed by thousands of independent store owners who would advertise items as weekly specials in the newspaper, and were conveniently out of stock when customers requested the item. The only difference is that Wal-Mart orchestrated this shift over the course of 4 decades. Not shame on Wal-Mart, they are only leveraging a naive public sentiment to establish shopping patterns and habits in their customers. This has been done countless times in American business. But, shame on the gullible public for falling for it yet again.

If the public wants to drive change within the Wal-Mart organization, venting and complaining is not the way to accomplish it. Wal-Mart’s management team is guided by NUMBERS! These numbers represent DOLLARS! These dollars guide DECISIONS! If the public shifts where they spend their dollars, you can bet that the Wal-Mart management team will perk up and take notice. If the public demand is for “MADE IN AMERICA” products, then the public must show Wal-Mart’s management their desire by purchasing predominately “MADE IN AMERICA” products. Otherwise, things will continue down the path of “Global Sourcing”.


April 25, 2007 04:20 PM

I am so DONE with Wal-Mart. I gave up after trying to get through a maze of carts on the parking lot.Funny in the old days you parked at the bottom of the lot to avoid getting hit by a cart now you park at the top of the lot as you know all those carts are going to pick up speed on the way down and wipe the side out of your car. If you are brave enough and have enough valium in your pocket you go inside!! WOW! Are there really managers working there? I for one have never seen one. In Rock Springs, Wyoming you only see the 4 or 5 people working at the front. I even went in one day to find the Customer Service counter closed(not a huge loss).I couldn't get there for the junk in the isle anyway. And you really have to ask yourself is it worth it to save a few pennies to wait in line for an hour? Not for me. We had a K-Mart store that was about to close, then Wal-Mart got so bad that now the parking lot at K-Mart is full all the time. We have rumors of getting a Target Store soon. Maybe then the wait won't be so long in a Wal-Mart line.LOL!
At Christmas we bought a printer for a gift, Christmas morning when the child opened the printer all that was in the box was a piece on concrete. Wal-Mart is training thier employees very well! And what did the Manager say about it? What manager??lol! Never got to see one and the whole thing to them was no big deal, guess they are used to things like this.
I won't even go into the low quality of 90% of the items in the store. The employees joke about how you can do anything and never get fired. Wal-Mart gets the employees it pays for. So, all in all it is the people's choice to go to Wal-Mart or not. They have not taken that away from us here in America(YET). So why bother with the stress that Wal-Mart puts out when we all know all they care about is the all mighty dollar? I for one do not deserve to be treated the way Wal-Mart treats people. And if you walk in a Wal-Mart store you are asking for problems...Why bother? If everyone could just break the Wal-Mart habit America would be a happier place to live! Signed,,A Past Wal-Mart Shopper and now stress free! Try it you'll like it...

Dee Marks

April 25, 2007 04:48 PM

I live in NY and i'm currently an employee of Walmart.I enjoy the associates I work with and our store is very clean.I can understand some of the complaints people have about employees not knowing where things are but my own experience is that they don't train the employees(especially cashiers) where the different departments are located.I'm not trying to defend Walmart nor bash Target but ive been to Target and my experience with them was that they didnt care if I found what I was looking for or not,they didn't smile and I had to wait for the cashier to quit chatting with another cashier.Not my best experience.It's not just about the employees in any store though,what about the customers? While most of the people i've dealt with have been fair,i've come across some very rude and inconsiderate customers as well.Here in NY,i've waited on customers and delayed taking my lunch or break when the other lines were busy .. only to have customers get upset if I couldn't wait on them after they saw my closed sign up.As for the stores being in disarray? The majority of the things I see out of place are from customers that pick something up and then decide they don't want it and just leave it anywhere instead of returning it where they got it.I always smile and greet my customers like i'd like to be treated and don't always get any reply or even a thank you.I've had customers that get upset when I am working late and can't ring them out because my shift is ending and I have to get out on time to catch the last bus home.I have a family too ..Noone is forcing anyone to shop at Walmart,if you're not happy then go shop elsewhere.I've been to the malls and can't afford their overpriced junk.Put a name brand label on it and jack up the price .. but the bottom line is that i've bought name brand clothes only to find it coming apart at the seams as well.You need to remember,Walmart only sells the clothes,they don't make them.Therefore it's the manufacturers fault.


April 25, 2007 04:49 PM

Well, I just don't see why people are complaining about the poor service, merchandise and bad mouthing Wal-Mart..when they're talking about how they don't go in "as often" but still they keep going! There are many other choices of stores out there! If your problem is Wal-Mart, then why aren't you looking for other options? Wal-Mart knows, as long as we keep coming in..they don't have to spend any money on training, or pay their employees more. Now, its up to US to make a difference, because without our business...they are nothing.


April 25, 2007 04:52 PM

I have been to many Walmarts in New York State and let me say that the Walmart reflects the area in which it is. The nicer areas have more courteous staff and are much much cleaner. The uglier areas have rude staff and are dirtier. I have never had a problem understanding the staff or them me. Staff is hired from the surrounding area so that makes sense. I believe the customers have something to do as well with things being dirty. I go there for some things and go other places for others, as I'm sure most people do. If you want something more expensive than they have at Walmart, go someplace else and stop complaining already.


April 25, 2007 05:43 PM

In my estimation, Wal-Mart senior management and board of directors know exactly what they are doing, exactly how to attract and retain their buying audience, and exactly how to manipulate the world resources to achieve their goals. And, as a management team for a publicly owned U.S. company, they would be negligent not to leverage every opportunity to benefit their shareholder’s investment.

For those people who seem betrayed by Wal-Mart’s “bait & switch” tactics with regard to “MADE IN AMERICA”. This powerful uniting tool that helped draw customers into the stores back in the 70’s and 80’s seems to have faded in the 90’s and is absent in the 00’s. This is no different than the tactics employed by thousands of independent store owners who would advertise items as weekly specials in the newspaper, and were conveniently out of stock when customers requested the item. The only difference is that Wal-Mart orchestrated this shift over the course of 4 decades. Not shame on Wal-Mart, they are only leveraging a naive public sentiment to establish shopping patterns and habits in their customers. This has been done countless times in American business. But, shame on the gullible public for falling for it yet again.

If the public wants to drive change within the Wal-Mart organization, venting and complaining is not the way to accomplish it. Wal-Mart’s management team is guided by NUMBERS! These numbers represent DOLLARS! These dollars guide DECISIONS! If the public shifts where they spend their dollars, you can bet that the Wal-Mart management team will perk up and take notice. If the public demand is for “MADE IN AMERICA” products, then the public must show Wal-Mart’s management their desire by purchasing predominately “MADE IN AMERICA” products. Otherwise, things will continue down the path of “Global Sourcing”.


April 25, 2007 09:48 PM

i only shop from quixtar and have no problem at all


April 25, 2007 09:49 PM

i've been working at walmart now for 6 weeks, when i started i was expecting "competitive wages" like around 10 dollars or so an hour, no, starting wage was 6.30 an hour but due to prior experience i got 2 dollars more, hardly a livable wage...But i've stuck with it and tried being the ideal employee they paint pictures of the first week of orientation, and customers respond to that and really appreciate it. There are other departments that i must cover because the employee's HATE moving and responding to customer questions, i dont understand these people...I've even gotten "talked to" about being in other departments, doubled edged sword...Anyway the reason i'm posting is to tell you Walmart is all about making the money since Sam Walton has died, whoever is running things now is cutting hours to save pennies...The reason you must wait 20 minutes in check-out line is because Walmart doesn't want to pay for more cashiers. If i don't recieve my 90 day raise i am definately getting another job, honestly how are we suppose to live off an 8 dollar an hour job in today's world??? Maybe if walmart took care of its associates the associates would take care of the customers. I'm sorry everybody, and dont blame any of you for shopping elasewhere.


April 26, 2007 01:33 AM

Just today I was at walmart in the checkout, the checkout that I had been standing in for about 20 minutes. The checkout girl didn't say hello, how are you today, nada, nuthin! All the sudden she says, "That Sucks", I just stood there and gave her a funny look , I know I did. She finally talked to me and said "Oh", I was talking to him because he gets a free sub to take home with him everyday after work.And points to the guy walking out of the door. When finished taking my hard earned money I never got a Thank You, kiss my ***, nothin, nadda! I will be going back to Target though, when I need help, It's just around the corner and if the person you ask doesnt know they find someone that does. Also, if the line gets too long they call for backup.And this walmart is in Georgetown, Kentucky and the nearest Target is in Lexington. I'll save my money and make the drive for one pleasant shopping trip.


April 26, 2007 03:07 AM

silly silly silly people...why do people continue to complain about walmart and then continue to shop there? Makes no sense ..basic economics as long as you shop and spend they have your dollar wheres the long as people continue to shop there it will never get better but will get worse..its all about profits..profits from sales and more profit from cutting labor...wages and benefits..theres really no incentive for wally mart to get better...why should they? based on the 500 billion in sales they are doing, seems to be a great business model by them..brings up the question what would happen if everybody who complains suddenly stopped going in for a long as people continue to shop there they will continue to suck and suck at what they suck at now..


April 26, 2007 03:53 AM

The Wal-Mart by my house is the worst. It is always dirty, there are usually 3 or 4 workers outside smoking, and there is no such thing as customer service. I don't mind paying more at Target because I know that it will be a better experience and much, much cleaner!


April 26, 2007 03:40 PM

I agree about the article w/New York State and that it does have alot to do with the area. I am in the western southern section of New York that is a rural area and I am about the same distance from 2 N.Y. Walmarts and 1 P.A. Walmart. As of yet, I have had no complaints like the above articles or know anyone that has in this area. It depends what I am looking for, that helps me make a decision to which Walmart I shop at.
I have been to several different states and I do highly agree that it all depends on the area it's in. Ex. 2006 trip to Florida, we shopped at one of those badly described Walmarts, and found another close by that was much better, but, still some minor problems. Returned in 2007 the better was just as bad as the other. So, I do agree it depends on the area--For Now!
Also, in our area, there have been times the cashier delayed their breaks for the customers. What more can you ask for?


April 26, 2007 05:58 PM

After reading through a lot of the previous comments I truly feel that the majority of Americans way off base and full of prejudice. Surprisngly most of the comments came from women who are generally complaining about prejudices again them, very surprising.

Now about Wal-Mart within 60 miles of me there are 7 Super Wal-Marts. I shop their frequently service is generally very good although due to the time of day and how busy they can be someimes the service is a little slow. But they are busy for a reason good quality products at a reasonable price. Yes there have been some other small businesses go under when these stores opened but the number of jobs offered by the stores is 4 to 5 times that of the other retailers and if you really ask the pay rates and benefits are really close if not better at Wal-Mart. So after all of the negatives I have seen in prior e-mails I firmly believe that the Wal-Mart vision is not dead they may be taking a breather. Yes Target has found it's nitch and this competition is good for both companies and the consumers. I love to shop at both and like the typical American I look for the bargains and hopefully both of these fine companies will continue to grow and prosper so we can shop thier for years to come.


April 27, 2007 06:22 AM

I won't set foot in a Walmart. People fail to realize the devastation Walmart has single handedly done to the american economy. To top it off the Waltons (see Richest people in US: #2,#3, & #4 are all Waltons and their combined wealth far outreaches Bill Gates) refuse to pay their employees decent wages or provide benefits. We pay for their benefits - mediciad, food stamps, for people employed by Walmart. On top of that Walmart has run american produces out of business and relocated production and technology in China for no other reason than greed. I am an American, a Vietnam vet and I wish to still believe thta our country and it's peole are the best and produce the best, unfortunately the Waltons Don't.


April 29, 2007 03:39 AM

I don't live near a WalMart. I have only visited a few WalMarts, and none in the past few years. I've bought some merchandise there and it was neither better nor worse than what I have purchased at other, similar stores.

Personally, I can't stand walking a mile in ANY superstore - WalMart, Lowes, Target, Ikea, Home Depot or Best Buy. So, I rarely go to any of them. I patronize smaller, local stores. I've had good and bad shopping experiences at big and small stores.

I've had well-made and poorly-made foreign products. My last car, a Nissan, went 187,000 miles. I'm not complaining.

I try to buy made-in-USA if I can find what I want. I shop on the web if I'm too tired to go to a mall. I understand that in some small towns, WalMart has put a LOT of businesses out of business, but in many places, particularly in urban and suburban areas, one is not forced to shop WalMart.

What I find most appalling is that every place in the country looks exactly like every other place. There are identical stores in identical shopping plazas and malls all over the country. I miss Jordan Marsh and Filene's in downtown Boston, Marshall Field in Chicago and other places I used to frequent. But I like newer stores like Joseph A. Bank and Church's shoes (please bring back the Boston store!) But can we jazz up the architecture a bit?

I miss my old restaurants like Dini's and Purcell's (in Boston). I hate cookie-cutter, 1,000-outlet chain restaurants with identical plastic-coated menus. But I also like a lot of the newer restaurants that have opened around the city.

Bottom line: there are a lot of choices today. If you don't like WalMart because of service, number of open registers, product layout, color of their floor, wages they pay, merchandise they stock or that silly smily face in their commercials, don't shop there.


April 29, 2007 03:53 AM

Wal-Mart no longer has to keep up with the orginal slogan of made in the USA or keep their customers or employees happy. They have accomplished all they intended on doing. They built supercenters in all the small towns, which then ran off all the smaller stores so where we as shoppers have no choice but to go to Wal-Mart.

They don't carry the same product more than once only because they want us to have to hunt for the product in hopes that we will find other things to buy. Which makes us spend even more money.

It is not the employees fault of how their attitude is presented. It is the fault of Wal-Mart. They treat the employees like crap and then expect them to smile and act is if they have the best job in the world. I have worked at Wal-Mart and several different places that have the same policies as Wal-mart and as an employee you only preform a good job when you are treated like a human. There is no sense in complaining to the staff it is not their fault. It is all the management. People come to work and do a good job when they are appreciated and Wal-Mart as a company appreciates noone.


April 30, 2007 09:31 AM

I live in Colorado. We have several Wal-Marts in our State. I am the sort of person that always looks for the best deal. For example. I needed tires for my car. I called over a dozen stores that sold tires. To my suprise Wal-Mart was the highest price for the same tire. When I informed Wal-Mart about this wondering if they would match the price I was told if I could buy the tire the cheap then I was to do so. They would not match the price. If you doubt if this is true you can check it out for your self. Get a phone book for Greeley Colorado and call around about tires. You will find out Wal-Mart has the most expensive tire. I then went to Wal-Mart with a purchase order for the Colorado Division Of Rehabilation for some Items to help me out in College. I was told by four managers at Wal-Mart that they didn't except purchase orders that I had to have a credit card. This was on a Sunday. I didn't argue with them. I went back Monday and talked to the Manager of the store that informed the four other managers they did except the purchase oreders for Colorado Divison of Rehabilitation. I found that the left hand didn't know what the right hand was doing. When I was there Sunday I was treated very bad. I was basically called a liar because I told the managers I had purchased stuff with a purchase order before in the past. When they found out the next day I was telling the truth all they could say was we didn't know and had to be careful. They really never did say they were sorry. My experience with Wal-Mart has not always been good. Because of the way I was treated I went to the Colorado Division of Rehabilitation and told them what went on and they were nice enough to let me purchase the supplies from another store. I ended up getting a much nicer computer desk out of it. So things worked out. My family is crazy about Wal-Mart and Sams Club. Me I am not. My children are not either. My daughter has found out that she can shop at the grocery stores and get treated better and most of the time end up spending less money. Our grocery stores always have the buy one get one free. The call it BOGO. For instance if an item is one sell BOGO. The item is three dollars. You can buy just one for a dollar and a half. They have milk two for five dollars. That is two dollars and fifty cents for a gallon of milk. Sure you can go to Wal-Mart and tell them about all the sell adds and usually get the same price, but why do the price hunting for them. Where all the customers go to the grocery store gets the BOGO price, but unless a person knows about the sells from the grocery stores. They have to pay the higher price at Wal-Mart. Plan and simple Wal-Mart will sell for less if you only know it is less some where else. Besides the grocery stores has a higher quality of food. As the old saying goes you get what you pay for. If everything was the same the companies that sold the higher price stuff would be gone a long time ago. It is really easy to sit back and point the finger at the other person, but we all have a choice where we shop and who we do business with. If I have a bad experience somewhere I will go where it is more plesant to do business. As far as having to shop at Wal-Mart because of the amount of income. There is such a thing as cherry picking. That is going to a couple of stores and just buying the sell items. I have purchased over two hundred dollars worth of groceries and by the time the sell prices were put on my bill was only one hundered and sixty dollars. As far as the generic prescriptions. Go to Wal-Mart get your Meds for the four dollars. Then go else where and buy the rest of your items. I have been in alot of States and what I have seen is grocery stores are usually close to each other. Ours in Colorado are usually across the street. Another thing is the annoying card that was talked about. If you use that card you can save ten cents on a gallon of gas for every fifty dollars you spend. Guess what the gas is the same price as down the street. Instead of paying two dollars and what ever for a gallon of gas. You pay two dollars and what ever minus ten cents. Wal-Mart in Colorado does not give a discount on their gas unless you have a Wal-Mart credit card. If you don't have the credit or funds to get a credit card you pay regular price for the gas. So not only have you saved on groceries from cherry picking you now have saved on gas. I am not out to make anyone rich. I am out to save as much money as I can. I am not saying the grocery stores can beat Wal-Mart prices on a regular price. They can on sell prices. So what if you have to go down the street to another grocery store. I don't know about you, but I have more time then money. That is the bottom line. It is all about the dollar. It is like tips. Use to the best waitress got the most tips. Now people expect to be tipped just because they are there. If you don't believe me go to Las Vegas. The person that parks your car for free wants a tip. The motel wants a tip for leting you stay in their room. The waitress that brings you a coke or what ever while you are gambling wants a tip. If you win a jackpot. The people that pays you the jack pot wants a tip. You suppose to tip them when you win. Why don't they tip you if you lose. Tips was suppose to be a reward for going the extra mile. Any more tips are expected just because you sit down and had a meal. What are waitresses hired to do. Why does the public have to pay their wages. It's not the person that works at Wal-Mart or the person that expects the tips for nothing. It is the public. We are the ones to blame. They just figured it out that we will put up with abuse and still come back. I go to Wal-Mart or I go where ever and people will complain about the circumstance, but no one will take any action. They don't want to get involved. Well let me tell you all something. Please wake up and get involved. I don't mean with violents. I mean in a way that if I don't get treated the way I deserve then I am going to go else where. If I don't like what is going on I am going to try to get it changed. Just like people will talk about the was the government treats us. Smokers being treated like third class citizens, but when things come up to vote on. A lot of people that complains about it does not get out and vote. Let your voices be heard. Stop shopping at places that treat you bad. Shop at the places that desearve your bussiness. That is the way to get a point across. If sells goes way down the company has one two choices. They are to pay attention or go out of bussiness. Same way with the government. Let the people run the government, not the government running the people. Lets take back what use to be ours. Instead of the stores doing us a favor by letting us buy from them. Make the stores work for our bussiness. You can always find a bargain. All it takes is a little effort, and most of the time not a whole lot of effort. That is all I got to say. Except. Be kind to each other. Treat everyone like you would like to be treated. Don From Colorado.


April 30, 2007 09:38 AM

I live in Colorado. We have several Wal-Marts in our State. I am the sort of person that always looks for the best deal. For example. I needed tires for my car. I called over a dozen stores that sold tires. To my suprise Wal-Mart was the highest price for the same tire. When I informed Wal-Mart about this wondering if they would match the price I was told if I could buy the tire the cheap then I was to do so. They would not match the price. If you doubt if this is true you can check it out for your self. Get a phone book for Greeley Colorado and call around about tires. You will find out Wal-Mart has the most expensive tire. I then went to Wal-Mart with a purchase order for the Colorado Division Of Rehabilation for some Items to help me out in College. I was told by four managers at Wal-Mart that they didn't except purchase orders that I had to have a credit card. This was on a Sunday. I didn't argue with them. I went back Monday and talked to the Manager of the store that informed the four other managers they did except the purchase oreders for Colorado Divison of Rehabilitation. I found that the left hand didn't know what the right hand was doing. When I was there Sunday I was treated very bad. I was basically called a liar because I told the managers I had purchased stuff with a purchase order before in the past. When they found out the next day I was telling the truth all they could say was we didn't know and had to be careful. They really never did say they were sorry. My experience with Wal-Mart has not always been good. Because of the way I was treated I went to the Colorado Division of Rehabilitation and told them what went on and they were nice enough to let me purchase the supplies from another store. I ended up getting a much nicer computer desk out of it. So things worked out. My family is crazy about Wal-Mart and Sams Club. Me I am not. My children are not either. My daughter has found out that she can shop at the grocery stores and get treated better and most of the time end up spending less money. Our grocery stores always have the buy one get one free. The call it BOGO. For instance if an item is one sell BOGO. The item is three dollars. You can buy just one for a dollar and a half. They have milk two for five dollars. That is two dollars and fifty cents for a gallon of milk. Sure you can go to Wal-Mart and tell them about all the sell adds and usually get the same price, but why do the price hunting for them. Where all the customers go to the grocery store gets the BOGO price, but unless a person knows about the sells from the grocery stores. They have to pay the higher price at Wal-Mart. Plan and simple Wal-Mart will sell for less if you only know it is less some where else. Besides the grocery stores has a higher quality of food. As the old saying goes you get what you pay for. If everything was the same the companies that sold the higher price stuff would be gone a long time ago. It is really easy to sit back and point the finger at the other person, but we all have a choice where we shop and who we do business with. If I have a bad experience somewhere I will go where it is more plesant to do business. As far as having to shop at Wal-Mart because of the amount of income. There is such a thing as cherry picking. That is going to a couple of stores and just buying the sell items. I have purchased over two hundred dollars worth of groceries and by the time the sell prices were put on my bill was only one hundered and sixty dollars. As far as the generic prescriptions. Go to Wal-Mart get your Meds for the four dollars. Then go else where and buy the rest of your items. I have been in alot of States and what I have seen is grocery stores are usually close to each other. Ours in Colorado are usually across the street. Another thing is the annoying card that was talked about. If you use that card you can save ten cents on a gallon of gas for every fifty dollars you spend. Guess what the gas is the same price as down the street. Instead of paying two dollars and what ever for a gallon of gas. You pay two dollars and what ever minus ten cents. Wal-Mart in Colorado does not give a discount on their gas unless you have a Wal-Mart credit card. If you don't have the credit or funds to get a credit card you pay regular price for the gas. So not only have you saved on groceries from cherry picking you now have saved on gas. I am not out to make anyone rich. I am out to save as much money as I can. I am not saying the grocery stores can beat Wal-Mart prices on a regular price. They can on sell prices. So what if you have to go down the street to another grocery store. I don't know about you, but I have more time then money. That is the bottom line. It is all about the dollar. It is like tips. Use to the best waitress got the most tips. Now people expect to be tipped just because they are there. If you don't believe me go to Las Vegas. The person that parks your car for free wants a tip. The motel wants a tip for leting you stay in their room. The waitress that brings you a coke or what ever while you are gambling wants a tip. If you win a jackpot. The people that pays you the jack pot wants a tip. You suppose to tip them when you win. Why don't they tip you if you lose. Tips was suppose to be a reward for going the extra mile. Any more tips are expected just because you sit down and had a meal. What are waitresses hired to do. Why does the public have to pay their wages. It's not the person that works at Wal-Mart or the person that expects the tips for nothing. It is the public. We are the ones to blame. They just figured it out that we will put up with abuse and still come back. I go to Wal-Mart or I go where ever and people will complain about the circumstance, but no one will take any action. They don't want to get involved. Well let me tell you all something. Please wake up and get involved. I don't mean with violents. I mean in a way that if I don't get treated the way I deserve then I am going to go else where. If I don't like what is going on I am going to try to get it changed. Just like people will talk about the was the government treats us. Smokers being treated like third class citizens, but when things come up to vote on. A lot of people that complains about it does not get out and vote. Let your voices be heard. Stop shopping at places that treat you bad. Shop at the places that desearve your bussiness. That is the way to get a point across. If sells goes way down the company has one two choices. They are to pay attention or go out of bussiness. Same way with the government. Let the people run the government, not the government running the people. Lets take back what use to be ours. Instead of the stores doing us a favor by letting us buy from them. Make the stores work for our bussiness. You can always find a bargain. All it takes is a little effort, and most of the time not a whole lot of effort. That is all I got to say. Except. Be kind to each other. Treat everyone like you would like to be treated. Don From Colorado.


May 1, 2007 05:16 AM

The locally owned businesses that they have put out of business are deeply missed in our town. I hope that I live to see the day when Americans waked up.I'll pay the extra for a non-Walmart shopping experience. I hope the american people wakeup and realize what Wal-Mart and OTHER companies are doing to our country.
The CEO is making millions, and the workers are being overworked and underpayed in most large companies today. The cost of health care might go down if companies would treat there employees better, I beleive most of todays health problem can be blamed on todays work envirerment at these large companies, they treat their employees like machines, not people!!, I know I worked for a large insurance company for many years and then they where bought out by a GIANT, in another country. Things are so bad there most of the employees are sick, I had to leave after many years of service.
The American company was a nice place to work for. DO YOU KNOW WHO YOU ARE DOING BUSINESS WITH?? So what are we really saving???
I don't have the money to spend, But I will pay a little more to buy my services and products from AMERICAN owned and operated companies.
I think this will save us all in the long run.
I am finding it hard to find great service now days. This upsets me to no end. I think the problem is numbers, Thats all these companys are looking at now days, There are no specialties people anymore. Most of todays employees are jack of all trades and masters of NONE. The employees can't take the time to give you service because the clocks is ticking on their productivity. How sad.


May 3, 2007 07:13 PM

i have just read alot of posting's on wal-mart...I work at a Wal-mart in Indiana. Over the past 4 yrs, Ive been there Ive seen and heard from customers and associates all of the complaints Ive just read about. Some insider info...
1-If all the electronic stores knew how many of those plasma tv's and items such as the new playstation and xbox were returned due to damage they would cry right now for closing their stores. Young teenage kids with poor management and bad attitudes unload these items from the trucks ....they are given a time they care if its damaged? NO!!! They care that they get done on time and get a pay=check. Does wal-mart take a loss by the returns? NO !!! Its a tax right off. SO THINK TWICE BEFORE BUYING ANY ELECTRONICS FROM WAL-MART...CASES OF MP3 PLAYERS EVEN THAT RUN AROUND 200.00$ ARE THROWN OFF THOSE TRUCKS LIKE A BAG OF DOG FOOD...ASK YOUR-SELF IF YOU WANT TO WAIT ALL THAT TIME IN LINE TO BUY A PRODUCT THAT YOUR GOING TO HAVE TO COME BACK IN AND WAIT AGAIN ONLY TO RETURN IT???? NOT HARD TO DECIDE...
2-QUALITY OF CLOTHING...think about this...a jeerzy name branD sweat shirt and pants for 3.99$ ? Whats the catch you cost 9.99$ a piece at sears. Is it a grat deal? NO!!!!! Its toss off items that dont pass inspections at the factory...thats why u get name brand at a low price...go ahead and pull each sweat shirt out of there piles and look at them...all of them...most have tags sewn at the bottom in the front..the seams on the necks, arms and legs are so crooked once you wash the item you cant wear it again because the seams now in the back of your leg..not on the side!
3- WAITING IN LINE TO GET CHECKED OUT...please dont yell at your cashier.....they have no control over how many lanes are open...the sales for that store are sent to the home office.....going by profits the home office along with managements input on what days and times are busy-est...the home office in arkansas...( catch this..its good)...makes the schedule for that store with out even walking in it! 1 cleaning lady, 4 cashiers, 2 cart pushers, 1 person at the customer service desk to help all customers with returns..payments,,,etc. HOW MANY MANAGERS ARE IN THE OFFICE THOUGH? 4 to 5 per shift...even 3rd shift..when wal-marts at its deadest,,,2 managers and a support manager every night! yet still only 1 cashier??????? next time in your in wal-mart if your waiting in line kindly ask a cashier to page a manager for you....then tell that manager you would like them to check you out since its obvious the cashiers need help. YOU BET THAT MANAGERS GOING TO CALL EVERY MANAGER AND REGISTER TRAINED EMPLOYEE IN THE STORE TO COME UP AND HELP CHECK PEOPLE OUT. SADLY TO SAY THE CASHIERS WILL CATCH ALL HELL FOR THIS BUT ...HEY...WAL-MART IS SUPPOSE TO PROVIDE NUMBER 1 CUSTOMER SERVICE AT ALL TIMES ...EVEN IF IT TAKES THE HEAD STORE MANAGER TO CHECK YOU OUT...VERY VERY SAD...AND PEOPLE IT WILL NOT CHANGE!!!!!!!!


May 3, 2007 09:01 PM

I didn't realize that people still shop at Walmart - everything made in China, poor quality, low employee wages, no cashiers out front - I haven't gone there in over a year ...


May 3, 2007 09:34 PM

I agree with the Jan 5, 2007, comment where Wal-Mart is a hug corporation, 3 billion plus and yet are to stingy to fix things. My spouse just quit there not even giving a 2 week notice - the local manager did not want to hear about dirty floors in the food section - did not want to hire enough people - profit sharing went down because the store had to put in more bathrooms - the produce salaried manager orders all the produce and ends up throwing over 1/2 out because it has spoiled, he orders way more than need be.
It used to be a good place to go into, but we don't anymore unless we have to - I do not buy produce or meat there at all - poor quality.


May 4, 2007 08:48 PM

The problem with shopping at walmart is the effect it has on your community. When you shop at a walmart the profits and taxes leave your community and go to the share holders and ceo's etc. When you shop at a local independant store not "target" but a "mom & pop" store the money stays in your town and gets spent again at other mom and pop store where they spend their money at other local sotres and the community grows. And local employees get treated better than big box stores and customers who respect the local businesses get treated better also. I own a small video store and have a blockbuster and a hollywood video within 2 blocks of us for the last 7 years. We give a better product, better service and spend our money locally. You may think your paying more because the price is higher than walmart but you are paying less in the long run because the taxes and money stay in your town lowering other expenses that you might have. The low price you think you are paying at the big box retailers actually costs you more because the money leave your town and never comes back and the employees get paid so little they cant even afford to live in your town anymore and cant spend their money locally and so on, so your property taxes go up to pay for schools etc. because your town has no tax revenue because they give huge breaks to the big retailers to be there. Just think about it a little and stop complaining about walmart. "i'm so mad there are mexicans there and no one will help me and.." cry cry cry!!!. You all make me sick. Why don't you apply at walmart and see how much crap from customers over walmarts policies your willing to take for $5.75 an hour. Think of all the extra time people would have on their hands not complainging about something they can change by just shopping local.


May 5, 2007 08:33 PM

I worked at walmart was a manager. I left because the company is to cheap to pay there employees. I as a mananger didnt make any money. They are a trillion dollar company and they cant pay there associates anything. That is why you can never find anyone to help you. The associates dont care. They get treated like crap by management dont get paid anything. I wouldnt care either. Walmart needs to shape up otherwise they are going to have problems with the associated retaliating against them.


May 6, 2007 11:41 PM

We have 3 Wal-Mart Super stores with-in a 6 mile radius of our home here in the general Nampa/Caldwell area of Idaho, one of opening just 3 months ago that's so large, you can nearly place the other two's floor areas into it's floor space. The problem is, none of them are worth a hill of beans combined, and the other 3 in near by Meridian and Boise are just as bad.
The two older stores in our area are currently undergoing major floor layout changes, and trying to find anything is nearly impossible. And try to find anyone working there who might know where such and such might have been moved to, again, a nearly impossible dream. All three no longer have lay-away nor crafts departments, and all three have gone to "instant checks" at their check-outs, meaning you write the check, they immediately cash it electronically, handing the check back to you along with your receipt.
With all the new registures along the front of the stores (25 at the 2 older stores, 35 at their new Super-Super store) all three rarely have more than 5 or 6 operating at any one time, no matter how busy (call that how many people shopping at any one time) the floor is, the average wait in the check-out is close to 20 minutes, and nearly 30 minutes during the weekends IF they open one or two additional registures.
About the only thing we go to Wal-Mart for anymore is milk, paper and cleaning products. Our local K-Mart and Target have much better selections of clothing thats higher quality and competively priced with Wal-Mart, and the local Costco has them beat hands down for quality meats and other staples we buy in bulk. We shop our local Winco or Albertsons for everything else food wise.
In other words, the late Sam Walton must be rolling over in his grave, as his brain child is definately gaining speed on it's trip going down hill.


May 7, 2007 04:27 PM

Walmart doesn't need to do anything radical to again become a viable brand. If they can stop the illegal and immoral labor practices that earn them so much negative press, establish higher standards for cleanliness/neatness in their stores, and keep the prices low they can do just fine. "Urban" shoppers such as myself may never buy all of our clothing there, but at least they can get our money for paper goods, cleaning supplies, and all the rest. Especially if the company can please stop abusing low-skilled workers.


May 10, 2007 02:33 PM

I too dread to shop walmart...I drive 35 miles to neigboring state and Target store to do my still takes less time to do this than to try to shop and check out at local walmart only 1 1/2 miles from my home. Sam Walton never intended this to be his legacy. I have two brothers who worked for him and unfortunately, now have same attitudes as current walmart execs....take , take , take with little compassion for the struggle of "the little people" who made them the money they enjoy as former execs. they don't realize that these are the ones who put them in their cushy they look odwn their noses to those "less fortunate" than they are and even the attitude that they are not responsible for employees that make only minimum this the real "christian attitude" our country stands for?????


May 11, 2007 05:12 PM



May 15, 2007 01:04 AM

I work in SW FL at a new SuperCenter. The amount of merchandise that is stolen on a daily basis is unbelieveable. Customers are stealing diapers, a pair of socks out of a 10 pack for Toddlers, and stealing toys off displays, too. Teach your kid how to steal, shop at Wal-Mart!

The profit level is going down fast and the over-building of stores is getting out of hand, too!


May 15, 2007 06:55 AM

As a retired transplant from New York to Colorado, I have had the opportunity to shop in Walmarts in New Jersey and Colorado. (New York City doesn't allow Walmart to build there.) I am really surprized to read all these comments, the Walmart in NJ is top of the line, (you can even buy discounted gas and tires) during their busy hours all the check outs are open and I have never had a problem with any of the merchandise or the employees. they seem to hunger for your business. In fact there always seem to be too many people on duty at one time. Maybe because the east coast is their number one market, I don't know, but I was taken aback at the small amount of employees here and their lack of knowledge of the store. I haven't had an issue with their products yet, but I have to admit, I was shopping one night the same time the goods were delivered. Every box was from Korea or Japan.


May 15, 2007 06:45 PM

I have worked at Wal-Mart for five years, I have seen things you wouldn't imagine from customers just like all of you. When you do nothing but complain to the assosiactes at your local Wal-Mart you shouldn't expect to be treated nicely! We hear complaing all day, and the truth is it isn't our fault we have no control over staffing, merchandice, pricing or anything like that. If you have a problem that you feel can't be solved by a member of management then you can call 1.800.Wal.Mart. If you complain enough you could probably recieve a gift card!!! I don't understand why people get so pissed off when trying to return merchandice, every store has a return policy, if you bought a item and a year later it breaks then it's not the fault of the store! Don't expect to get your money back, it's a policy that we HAVE to go by, only a member of management can override it, and it's not our fault that it takes them 30 mintues to try to solve the problem. People always want something for nothing, ALWAYS. You get what you give, if you're friendly and positive then the person providing you customer service will be too. I'm also sick of people saying 'I wish Wal Mart would go under.' ' I wish they would close their doors.' Do you people realize how many people are dependent on Wal-Mart for jobs? It's the biggest employer in the world! If they went under what would happen?? All you people would be paying more taxes for all the unemployment!!! I realize that there are lots of bad things about the complany, but you're going to have to learn to take you anger out on the right people, at Store level there is absolutely nothing that anyone can do. So please save your rude comments and complinaning, unless you want someone treating you like just another rude customer among that masses.

Be Realistic

May 16, 2007 01:19 AM

WalMart Sucks BIG TIME!

I used to like Walmart but now I am even assamed of being seen there. At one time, they did have good quality and reasonable prices. Now, they have low prices on some items, but their quality is at dollar store level.
I bought a T-Shirt out of Emergency, as my cousin had puked on me in my car. It was about $15 dollars and I thought it was better than wearing a smelly puked one.
Next day, I wash the WalMart T-shirt, and guess what, it's threads start comming out, the color strts fading and what not. I take it back to the store and they refuse to return coz i wore it.

I get pissed of, and leave, get into my car, and out of curiosity check where it is made in.

Guess what?


Now I buy from Zellers and Sears, and i have not had a single complaint about them. Maybe a little more expensive, but they atleast don't make you look and feel like a Jackass. SCREW WALMART


May 16, 2007 10:03 PM

The stores are simply too large. You have to walk a football field length to get into the store.

Then you have to walk two football fields length to get to the back of the store to buy a gallon of milk.

Then... to get catfood you have to walk two football fields length to the side of the store to get catfood.

Then you have to walk another football field length back to the center of the store to get back to checkout.

Then... another football field length to get to your car...

Sheesh! I'll go to a smaller vendor anyday.


May 19, 2007 12:18 PM

AS a former wal-mart employee I have seen what goes on behind the scenes. For the most Part them employees are good and care about the customers. The
company only cares about profit. I have talked to many about Sam Walton and have discovered that when he died so did his ideals for the company. Some of them were employees come first products made in the usa and selling products cheaper because they will sell alot of them. When he died all that was thrown out the window and profit is all that matters now.
If you dont believe me look at a study that wal-mart did that says that employees that have been there 6 months do as good as those that have been there for years. When I was there they had begun to use a computer to determine every ones shifts and if you were not available you could be let go. Also they opened up two new stores and had to let 40 percent of the employees go. I was getting the feeling that they are out to get rid of the competition by swamping the market with stores and also to control suppliers so that they can make more profit and the expense of all else.


May 25, 2007 12:50 PM

I also am emplaoyed by Wal id like to set the record straight....a lot of what is said here is true..the long lines......the lack of customer service.but some of it is also untrue..i have NEVER been asked to perform work for the company while i am off the clock.....i have worked in several different stores and i have never had that problem.....i also have a benefits package that many people wish they a reasonable price..........i do agree with many of you...i think the company has got away from what Sam originally wanted this company to be...they need to stop being so greedy and hire enough people to run these stores and then the customer service would be back.....there are times at the end of the day when im totally exhausted from trying to do eight peoples jobs..give us and your customers a break!!!! Are you listening wal_mart??????


May 25, 2007 09:40 PM

I have also worked for walmart until recently. I loved working for the company, the benefits and pay were great. Until I injured myself. The company dr. said walk it off, he misdiagnosed me then by twisting my limb now has made it so I need a knee replacement. They will not fix it. I could still do my job as a production worker over and above what younger healthier employees could do but if you cant walk for 10 hrs. my supervisor told me there was no reason for me to come to work. Now we are preparing to sell our house before we loose it. We cant afford our medicines. And it is going to cost too much to insure a married couple vs. carrying your own insurance that we dont know what to do. Thanks alot walmart. Mr. Sam must be rolling over in his grave


May 26, 2007 04:46 AM

I am a currant WAL-MART associate with more than eight years of service. I will not dispute many of the problems stated in these blogs, I would just like to make a few statements about my expierences: I began as a part-time associate making $5.40 an hour. I have worked in one department, in one store and have worked all shifts. I had so much fun I changed to full-time before my 90-day probation period was up. It was really a joy to come to work. I woke each day feeling good about what I was about to do. I learned about my products in my department and eventually learned about the departments around me and their products. Life was good!! As time went on and I worked for various people who became my department manager and assistant managers and co-managers I realized most of these folks didn't know how to deal with people. I retired from the federal government sector and I had been to some classes that taught people skills and I have a degree in business admin and management and I just could not believe some of the things I saw managers do. Well I just went on and did my job the best I could. I have always tried to go the extra mile in all faucets of my tasks and take pride in the results. I beleive in giving public praise for a job well done and private discussion for a review of tasks. Well most of the people in a management position I worked for didn't give praise for anything and I have heard some discussion that I shouldn't have. Again, I say most, not all management fell in this catagory. Anyway, I was never asked to work off the clock, and had been reminded at times this is not allowed. I havn't gone into Management because I did that in my previous life and don't want that now, the reward is not worth the frustration. Where I'm going with this is the attitude of the younger people in the work force these days. They feel they are owed something for breathing. The majority think they should come to work at 10 a.m., go to lunch at 12 noon and leave at 2 p.m. and get paid for 8 hours @ $25.00 an hour and oh yes, 15 minute breaks every 30 minutes, this is on the days they want to come to work. If they don't show up that's ok too.
They come to work to socialize and if work can be inserted while talking and laughing, don't tell anyone or you risk the lable "company person". Dose this attitude come from parents who have given their kids anything to keep them appeased so they won't bother the parent who is busy keeping up with the "JONES" and impressing the neighbors. The kids just don't care about the job, the folks they work with or for or the customers they are there for. The kids get the attitude from the parents who are the customers. The attitude of the customers is "they don't care". I have seen them pull stuff of the shelves and throw them on the floor because they can and someone will clean up the mess. So the young employees don't care because they see their parents don't care who are the customers who don't care make it difficult for the few of us that do care keep our sanity and our smile. My store is hiring everyday. If the applicant can pass the backgroung check and the drug test they are hired, four out of ten meet the requierments. Of the four, after the first day or so of training you might still have two to come to work for at least two months and by the end of the probation period (90 days) one might remain for a year. There are exceptions to this and they are the fellow associates you can depend on, one of the CORE. The CORE associates are the 50 or so who actually run the store, i.e. do the work that has to be done when it has to be done. Getting late more at another time.


May 26, 2007 08:32 AM

I am a current employee of Wal-Mart with 15 years of service to the company. I would like to set a few things straight. I have four kids and a husband and make a comfortable living wage. Wal-Mart is geared toward long term employment benefits. They contribute company money into an account for you which you can only collect on if you are with the company three years or longer. After seven years, the employee is fully vested and if they leave the company, will recieve the full amount of their account. Free money from the co., but you do have to invest some time to reap the rewards. Every store also has the ability to earn a bonus based on profit from that specific store each quarter of the year. Wal-Mart also offers disability,supplemental accident insurance and life insurance. No, it is not the best in the world but it is available. As far as working off the clock, Wal-Mart has zero tolerance for this and anyone who is asked or pressured to do this should immediately report it to the ethics hotline. The employee has to report it in order for the issue to be addressed-which would be automatic termination of ANY management that asked or bullied such behavior form an employee. Lay-a-way:I too feel your pain. E-mail, write, call and let them know how bad this decision is affecting your family. Back to school season is almost upon us and when corporate sees sales are slumping they will want to fix it. Let them know u
are taking your dollars elsewhere. Speak up or shut up!Wanna talk about the American made goods issue. I'm not really sure you will like the answer. Customers want cheap products. You get what you pay for. If you pay for the higher end merch. you get what you pay for. Furthermore, Wal-Mart does not sell any less American Made than other retailers. A perfect example is Rubbermaid Co. We sell as many of their products as we can. They are long lating and USA made. Lastly, staffing issues. Pay is not an issue because I know my store is competitive for my area. However, I have people coming in for interviews that want $10 to $12 to work as a cashier. Come on! Does that really sound reasonable? Not to mention the fact that most people who apply want Mon-Fri 8-6. Store managers do not even have that kind of schedule! This is retail not a office job. You have to be able to meet your customers needs and most of our business is done on the weekends and from 5 pm to midnight. So before you start blaming the long lines on no staffing-realize it is a very tough nut to crack. Yes, management should be up there helping you. Each store has a customer service number posted. In-store satisifaction crappy, call it. Guarantee, while they are on the line with you, another person is calling the store manager and finding out what is going on. If customers do not use the tools Wal-Mart has for them to let them know their experience stunk, how can we fix them?
(By the way-Wal-Mart takes a loss on almost every paper product you buy for your kitchen/bath and most cleaning supplies. So the 80-90% markups on our products:WRONG!)


May 27, 2007 01:59 AM

Wal-Mart is sh*t. Period.

If you wanna save these "big bucks", you deserve crappy customer service, long lines, and crappy merchandise.

And, if I was an employee of Wal-Mart, I wouldn't be happy working there either. Crap pay. No job security. Paying for benefits?!?! WTF.

I work for a grocery store. I give EXCELLENT customer service because I get paid well, my job is secure (funny how a union can do that for ya), and guess what?! Even part time employees do NOT pay for benefits. And they are covered for drugs, glasses, dental, doctor/hospital, ect...

Maybe this only applies to Canadians??? Naah, doubt it.


June 1, 2007 04:28 PM

Please notice the cycle here. Whoever is on top evetualy falls from grace. Well at least the grace of their stock and shareholders. There seems to be something wrong when Target is growing by leaps and bounds as far as same store sales, gross sales, and profits, while Walmart is not making much headway in terms of comp store growth or profit growth. Heck, even Kmart (now Sears holdings), who was battered down to bankruptcy has emerged as at least a profitable entity for its Shareholders. In retail you stive for 2 very basic things. Same store growth or Profit growth. Target is the same store gorwth leader and unbelievably Kmart is the Profit growth leader as well as stock performance leader. Walmart needs to decide on which one they want to attack. Growth or profits. Being big means nothing in business if you can not continue to grow in one of these 2 aspects.

I believe that they need to slow their domectic store openings and concentrate on product lineup and what their current stores look like. This would definatly help the bottom line in a short period of time.


June 11, 2007 03:01 PM



June 14, 2007 03:44 AM

I work at a Wal-Mart store that is fabulous. There might be stores out there with bad service as some of you describe, but that is true with any retailer. However, my store is extremely clean, and provides excellent service. Perhaps the difference is in the management team. As far as products go, I refuse to buy seafood from the local Albertson's because their seafood department always smells bad. Wal-Mart's doesn't. Have you ever asked a Wal-Mart associate about their pay rate and benefits? They are the best most of us have ever had. That's why there are people still working here 30 years later!

Len Asche

June 14, 2007 11:42 PM

I agree with everything you say. The service is very bad. I just refuse any longer to shop there. The non English speaking employees makes one feel like were shopping in Nogales, Mexico. There are plenty of non Hispanic high school dropouts that would love a job at Wal-Mart. Also the way they put stores out of business just by putting one item on sale is not good. It is more important to our economy to have all the Circuit City stores reopen and not lay off people then to have Wal-Mart break even on one tv item. They play pretty nasty as old Sam did originally. No good.

cindy Kop

July 3, 2007 04:43 PM

I hate Wal-mart. I have gone a few times when I knew another store didn't have the product. I am a Target shopper. Their stores are much cleaner and people actually speak english! I hate the fact that stores like wal-mart ask you English or Spanish? Like that should be a question? Have you ever noticed that we don't provide any other language for other people? (other than spanish) ridiculous! Besides all that wal-mart needs to pay their employess more money, and clean up their stores.! My husband is Teamsters Union member over 20yrs. so he has no use for Wal-Mart end of story.


August 6, 2007 05:04 PM

I have worked for WalMart for five years.... you know, it's a job. And because I need to support my family, I am there. I will probably eventually end up in the management program. This is all due to the fact that after putting in five years in at WalMart, I don't dare back out and start something new. This day and age? Please! I will not lose my sense of what is right and what is wrong. If it gets to that point, I will transfer into another store as management. As far as poor customer service and poor atttitudes. Let me just tell I am a very friendly person... I am a CSS on the front end.... but EVERYDAY!!!!!!! EVERY FLIPPIN' DAY!!!!! We don't have enough coverage...... our scheduling is done by HOME OFFICE!!!!!!!!!! It schedules our cashier shifts!!!!! I LIVE IN PENNSYLVANIA!!!! How on earth does HOME OFFICE know how MY store does and what kind of front end coverage it needs thousands of miles away??????? But we are not allowed to change that.. we have to stick with what Home Office is scheduling.... so we NEVER have enough cashiers on the front end... few and far between. And as a CSS, I get customers looking at ME like it's MY fault!!!!!!!! Little do they know how STRESSED I am because NOBODY will help us out to make our jobs smoother!!!!!! And they make us do stupid things, too.... like they really wanted to push the credit card apps...(which I think is wrong...) so regardless of whether we need that cashier on register or not, we have to put a cashier at the credit card table...... so let me just say, that when you see those NONSMILING faces on the front end......keep in mind it's cause we are being pushed to do more than what is expected of one person......I think most of us would rather show you as the customer a more positive attitude but there days when it just seems next to impossible to do that for you when you have HOME OFFICE trying to run your store in a little town. I can vouch for the fact that most of my front end associates are great people with great personalities. Also, as far as answering customer questions about products in the store.... if you catch someone that is on their way to break????? They probably cut you short because if they go over their fifteen minutes, it could be a coaching for them! And as far as finding someone in a department that would know the answer????? HA! Your lucky if there is anyone out on the floor.... for instance, last night around 10:30 P.M., I'm doing my rounds pulling all outlying registers and I had a fellow come up to me and ask me if he could have customer assistance in Sporting Goods.. mind you, busy time of the year.. people getting their hunting licenses.. I paged for customer assistance in sporting goods.....a few minutes later, someone else came up to me.. can you get me some assistance in sporting goods?????? Hmm..Ok... I paged for the overnight assistant.. nothing! Well, here I am.... needing to get my work done......and I also don't know a thing about sporting I'm feeling a little stressed once again.. I need to get these folks help but nobody is hearing (ignoring?) my pages?? Sometimes there is only so much one associate can do to help out..I did what I could.... I couldn't go too far beyond what I had already done..... I can't leave my "war wagon"... that's the box we travel around with to pull outlying registers.... it is full of money. Just to give you a little heads up on how pushed for time us associates are.... I'm not saying there isn't rude associates, cause I know there are... but a majority of the associates are pushed for time cause they are one of a few associates on duty at the time.


August 18, 2007 09:10 PM

Ok I have read through most of these and I hope that a employee or representative from WalMart is reading as well that will encourage some of your local senior management learn from this. I do not work at WalMart however, I do work in a cooperation as influential as this company.

What they need to do is start at the top and work down educate those in the executive positions that there is a problem because they are probably unaware of the vast affects there current business model is having on there future. I shop at K mart(now owned by Sears) and Target I do occassionaly go to WalMart but only in the early am hours so I can deal with people and not stressed out staff.
Listen its real simple if you want your employees to have a customer first attitude than the corporate people need to have a employee first attitude train your staff, send your managers to a staff and customer service course. Will it take time well yes but show us you are trying to improve. I you really want to help the economy then here is a genius thought employ the warehouse idea instead of building two more stores in the Albuquerque area or any growing community build a factory ware you can make simple products that you would otherwise by overseas, find one or two similar items that area you are in can manufacture from local resources and make those items there in the warehouse a WalMart warehouse. Also make the store a little more user friendly I had heard that WalMart has representative to plan what they sell in the stores so how about one for customer satisfaction. Make our lives easier train your employees, lower the shelves, have some overstock on seasonal items, and for once could you open lines like your sister company Sam's and evaluate your cart, and cashier flow.


September 2, 2007 11:22 PM

Horrible service in America today?.Yes waiting in line for more then 20 minutes most of the time sometimes even longer!.And No Layaway is affecting everyones wallet!.I don't care much to shop first at Walmart instead I go to Kmart! lol..Well you can blame that on Walmart for not having a Layaway at there stores is absolutely Ridiculous!! And it is hurting people who can't afford to buy certain things and have good credit approval..Nope sorry Walmart this Debit card is for the filthy rich!..


September 22, 2007 03:34 PM



September 26, 2007 01:59 AM

walmart = wage slavery...they have poor help because they pay poor wages...if they paid an employee a "living wage" then; maybe bright, courteous people would want to work there and help you, because they enjoy their job, and can live life and support a family while employed there? ever think of that..? you get what you pay for, in more ways than one..

***** ******

September 30, 2007 02:38 AM


I am an associate for wal-mart, I get yelled at by the customers waiting in line for 15 to 25 mins, I am not even remotely responsible for the cashiers. I tell them to tell a member of management
No, do you think they will . Also the hispanics working at my Wal-mart they all know how to speak English and Spanish langage. You narrow minded people who like to down others at your own expense cut it out your the rude ones just like Laura , mentioned its not our fault that we don't have enough cashiers it the way the scheduling is done even in my department we are short staffed.everything now days is done by the computer at Wal-mart. If any of you have a dispute or an complaint take it up with the Store Manager who name is listed at the top of your receipts. Don't blame the Customer Service or Cashiers or Greeters because, again its not our fault!!


October 11, 2007 12:57 AM

I would like to think that a lot of these comments are not based on only one Wal Mart store or one bad employee or experience.I think that there are your good and bad in every retailer.Everyone would like to have things exactly the way they like them,but we all know that doesnt happen.And with all the negitive comments people make it is amazing how A lot of the people still go back for the low prices and the convience of one stop shopping.And you know that they do because Wal Mart continues to build, and employ thousands of people.You know if you looked into some of the associates that have been with Wal Mart for a number of years would probly give a different out look.I have met a lot of people employed at Wal Mart that have stayed for many years and like there jobs dispite all the complaints customers have.Maybe the up side to Wal Mart is the people that work there and put up with all the negitive people that go into the store,let me tell you dealing with that is way harder.Try being more understanding when you walk into a Wal Mart store it could make a difference.


October 13, 2007 01:38 PM

I love Wal-mart.........and this for all the f looser who talk bad about Wal-mart..and still go there to shop. Why because stilllll they have the lower prices in town......


October 13, 2007 07:14 PM

I've read most of these posts with some amusement, but mostly I am alarmed by them. It's obvious from the poor spelling and grammar that the majority of Americans are either under-educated, or just don't give a crap. You wonder why the U.S. is losing its manufacturing base? While WalMart (the corporation) is responsible for 12% of the Chinese trade deficit with this country, the real problem lies with US. We've become a lazy, self-centered society with an entitlement mentality who puts education secondary to doing what feels good at the time. There were some posts about the younger workers with uncaring attitudes and who, for some reason, feel "entitled" to a high paying, high-profile job. While that's certainly not true of some, I think it fits the majority of GenXers with whom I work, and even a few boomers like myself. Get a better education - get some gumption - get a life! *******

"Buy American!" It sounds great and so patriotic until we have to pay a few dollars more than we think we should. Personally, I'll spend more money on U.S. made products (when I can find them) rather than helping fill the coffers of our Chinese(or Vietnamese, Mexican, Korean, et. al.) competitors. *********************************************************************************************************

As for groceries, I've found Harris Teeter here in NC is lower on many grocery items than WalMart. Besides that, I don't have to stand in a long line and the H-T employees are well-groomed, well-spoken and friendly. If I need assistance taking my groceries out to the car, one of the employees will offer without being asked. When's the last time that happened at your favorite low-price store?

My advice to you is what I have done. If you don't like a store, then for heaven's sake, stop shopping there! If we start demanding better, corporations will change or risk losing our dollars. We really do have the power. Use it for good.


October 24, 2007 09:05 PM

I used to work at Target a long time ago and still prefer the "feel" I get from that store over Walmart.

I go to Walmart because I can find cheap cr@p there (consumable goods). I DONT go there for customer service, layaway, short lines, etc. You get what you pay for.

A good example: I go there to buy motor oil and filters. They are several dolars less than the auto parts stores so I don't care if it takes for ever, people are rude, and don't speak english.

If I want "fast, friendly" service then I'll go to the auto store and pay more for it!

Art Anderson

October 27, 2007 05:57 AM

I wish the Wal Mart model were totally obsolete to almost everyone. Reading through the comments already posted here, it's obvious that most people shop at Wal Mart for roughly the same reasons : Perceived cheaper prices and a wide variety of items available semi conveniently in one place.
I have to agree with almost all of the complaints and second most of them such as rotton service, workers who pretend not to speak English etc. Also the workers tune the customer out and continue their conversation with other employees, and if you get their attention they know nothing about the products anyway. The only reason I go to Wal Mart is because of the large, accessible parking lots and because they are easy to find etc. But I scold myself for being lazy by shopping there later when the stuff I buy doesn't fit, or breaks or just doesn't last.
The quality of their items is shamefully poor, and it seems wasteful to buy this junk. I also know that I damage myself by contributing money to this made in China for dirt cheap, but sold for way more than it's worth instead of paying a little bit more for far better products made in Europe or USA. I know supporting this business structure lowers standards in general and I've backed away from doing this unless I really need to pop into one while travelling and don't have options. I buy better stuff with more real value and longer life instead of wasting money on disposable quick fixes. The Wal Mart model is now grossly wasteful and destructive to society in the end.


November 17, 2007 06:07 PM

I was reading the comments on this page and thought I was the only one who felt disappointed in Walmart. When the little message comes up and asks me if my checkout person was friendly, I have had to say "NO". The checkout people have always been friendly before. I do not have a problem with people helping me find something as some go out of their way to help me find products, I hate the lines! I tried the self check out and even that would not scan some of my items so I had no choice but to go stand in line and wait. I dread the Christmas rush!


November 18, 2007 04:35 PM

How come Wal Mart pays canadians more money than the US, cashiers make 9.50 an hour


November 29, 2007 05:57 AM

I use to love taking my wife to Wal-Mart until they removed the chairs and the resturant from the store. No place to sit,so we now go to Targets and
K-Mart. When my wife shops, she's there
for at least an hour buying. If I can't
sit while she shops to Hell with that
store. Wal-Mart doesn't give a damn
for it's costomers.
Wal-mart Sarasota,Fl. Universeity PK

James Blount

January 10, 2008 04:24 PM

I stop shoping at WalMart when i notice many food brands made in the USA but are not and by law they can do that

Target has decided to lable there brands where there from and waiting from the FDA to let them lable the meats if there honest i will buy so i shop at Super Targets for my needs now

and sometimes at Kroger there gas you can get 0.3 0.10 or 0.15 cents off each gallion of gas all Wal Mart meat is pre packed and lot of it is from Mexico

Wal Mart takes sub grants for the building of there stores thats tax payer money being used


February 8, 2008 05:34 AM

Wal-Mart was one of my heros for Katrina. I had just moved to Bay St Louis/Waveland Mississippi just before Katrina. BSL/Waveland was Ground Zero of Katrina. They were back soon after the storm. Their store was nearly destroyed by the water and the 40+ bodies that washed into it. But it was one of the building still standing after the storm. Wal-Mart made it back before the Red Cross even got there. (Red Cross took 21 days to show up and give us the the 1-800 number). Wal-Mart employees were there several days after the storm handing out water to the survivors. Filing perscriptions for all the people that had lost everything. They soon opened a make-shift store in a circus tent in the Save-a-center parking lot. No other store has came back since the storm.

Now on the down side, Wal-Mart is getting less big men's clothing in, I no longer can buy pants there. I also notice that lots of t-shirts are only as big as 2x. Ten's of thousands of pants in a WalMart, and I can't find one to fit me. I just don't get it.... It seems like I could go to any Wal-Mart and buy at least one pair of pants. Isn't anyone in management and on the board a large person?


February 22, 2008 09:09 AM



May 21, 2008 05:42 PM



June 4, 2008 03:37 PM

Let see you let walmart use your tax incentive money to build the store. You let them put your friends and neighbors out of business.Employe Hispanics who cant speak your countries language, and play there music to insult you. No one else would be treated like Wal Mart treats there slaves Then you let them sell you junk from another country that treat there employes the same way and you stand in line for this, well guess who is the dummy ? answer YOU. Wal Marts mission is that you will soon have no other choice as you may not now unless you drive 75 miles at $4.00 a gallon. Think about it do something now.


June 5, 2008 11:01 AM

I have been a Walmart shopper because I believed in their slogan "Roll Back". Prices were soaring out of sight & people needed a place to shop where prices were lower. But greed of money has gone to Walmart's heads. Service & quality has become bad & now with the closing of crafts & fabric departments, I as a head shopper of our family will not make Walmart my main source of shopping.


June 19, 2008 12:54 AM



July 4, 2008 03:09 PM

I've worked at Walmart as an overnight stocker for almost five years. I earn a decent wage, I wouldn't call it a "living wage" but that has more to do with the economy than Walmart, since I spend a days pay every week on gas just getting to and from work. I came in at a good time because the powers that be did a wage "reevalution" and I got a raise because I was underpaid (big suprise). I came in a bad time because they did away with the "Merit System" where you could, if you worked hard, get a raise in between annual reviews. They also capped our salaries. I understand they want us to move up, but I have to wonder why I'd want to be a department manager with all the headaches of price changes, inventory control, resets, etc., etc., ad nauseam, when I'd only a earn a rip roaring NINETY CENTS more an hour than I do now!?
In the almost five years I've worked for Walmart I've worked for two stores. The first one pushed us hard and I lost so much weight it was a standing "joke" that I could be "Skeletor" for halloween and not need a costume. We talked sometimes about pitching in and getting the managers T-shirts that said "Are you done yet?" since we had to move from department to department and there were times I limped out in the morning almost crying because I was so tired. BUT on the flip side, the management team was responsive, APPRECIATIVE, supportive, actually answered pages and helped if you had questions or issues. The store was clean and the service was excellent, because our store manager made it clear that it was expected. If he called in and the phone wasn't answered almost immediately he wanted to know why, and if it was a staffing issue he fixed it, adjusted schedules as needed and not only knew everyones' name but if they were married, their spouses names, most of the time how many kids you had, their names and he actually had a pretty good idea of where you lived and what kind of neighborhood it was. If you needed help with your financial situation he wouldn't hand you a raise but he was willing to sit down and go over your budget with you and try to see what could be done where to help you make ends meet.
The store I work for now... The employees are surly, the management team uncaring, and if you ask a question you're always told to ask someone else. The store, when I first transferred in, was to put it bluntly a "STY". It's gotten better, the store is cleaner, but the customers don't help either. I've walked into the bathroom some nights and just had to shake my head that this kind of a mess was left by "civilized" people. But I digress, the management team WILL NOT answer pages, if you ask for help they tell you there isn't any, heaven forbid they should bend over and pick up a piece of paper. If there's something laying where it doesn't belong they'll stop you in the middle of what you're doing to have you deal with if (if they bother to notice at all) when it would take them 10 seconds to put it in a buggy and take it where it goes. Our store has one of the lowest management survey scores in the district. It's all about leadership, if people think you care, they'll work for you, if you can't be bothered to make people feel appreciated they won't. Bottom line. I go in and do the best I can because I believe in EARNING my paycheck, which is not to say that some nights I don't figuratively throw up my hands and wonder why I try when they obviously don't care. We have employees who routinely spend the majority of their shifts wandering around and talking and nothing is ever said, while those of us who actually work get questioned if we go to the bathroom and it's not breaktime. Our store manager has no idea who works there and who doesn't, never comes on overnights, couldn't give a straight answer if pressed and until the managers practically revolted would routinely hire back associates who were fired, even if they physically threatened someone. The manager I used to work for let those of us who worked get overtime because his philosophy was "sales fix everything" if you got the product out there, the profit was there and he could afford to pay OT, and he'd take the hit from corporate for "exceeding payroll". The manager I work for now couldn't tell you anything about anything except the size of his bonus, and let me tell you, his bonus is the ONLY thing he cares about. I'm sure he THINKS he's a great guy, and he is personable, one on one, but he certainly isn't a leader.
One other thing, the customers, some are great, others grumble because they can't get through the aisles easily because we're stocking. News flash! If you don't want to deal with freight on the floor, shop before ten PM and if you make a mess, keep in mind, I'm going to spend my time cleaning that up, INSTEAD of doing my JOB which is putting up freight, so you can buy stuff the you need. By the way, it's not funny, it's vandalism, and it's illegal, I just wish Walmart would prosecute!
Thank you for shopping at Walmart!


July 16, 2008 11:01 PM

After reading many of the submitted comments, I now understand why these individuals shop and work at Wal-Mart, they are uneducated. The poor grammar and the ability to communicate clearly is evident. People please read the article again. Stop crying about your employment and the poor customer service. As the article states the low price strategy is now working against Wal-Mart!!!!! Your just supporting the thesis of the article,,,,,, in simple terms,,,,,, duh Wal-Mart SUCKS!!!!


August 7, 2008 05:22 PM

Steven Bennett does not understand cushioned toilet seats. FYI - they need to be broken in. They WILL spring back up. Initially, they take alittle longer because they have not been broken in yet. So the cushion inside is harder than after you use it 5-10 times. By then they will spring back much up quicker. It doesn't matter if you buy the seat at Walmart, Target, Home Depot, they will ALL react the same after the first couple times. To return it after one use it insane. Sorry but it shows you need to be more patient and/or learn that about them before you buy them.


October 15, 2008 04:21 PM

Lets not forget the clothes brand that Wal-mart carries "Faded Glory"


October 20, 2008 12:59 AM

People in America need to realize jus what got America in this shape..."cheap" yes so-call cheap items from a foreign land and now the largest company in America wants to make everything "green" but at the same time they put 95% made in China in their stores in China and support Chinese export...don't take my word...its on their China web page quote*Wal-Mart firmly believes in local procurement. We recognize that by purchasing quality products, we can generate more job opportunities, support local manufacturing and boost economic development. Over 95% of the merchandise in our stores in China is sourced locally. We have established partnerships with nearly 20,000 suppliers in China. *end quote! Now! if there be 182 country's making items for the world to buy and they have only 5% of the pie in China...duh! This company makes the nice people of China support their currency(yuan) by keeping it in their country working for the people there.... but with the "yuan" going up in value and the US dollar going down...all the foreign items that the American consumer buys thinking it is cheap has went up in price. People...its all about the currency and to keep a currency strong you got to keep it floating around the country you live in so it can work for you. For the past 12 years all them US dollars are being shipped overseas to a foreign bank and with the American worker not making anything for the foreigner to buy the "we the people" have to turn to the "second" largest employer in America(Uncle Sam) to sell "we the people" debt in order to get all them dollars back! 50 years ago a foreigner would had given their left nut for a US dollar or a Hershey's chocolate bar and today the same foreigner has got Uncle Sam and the American consumer by both all the while Hershey is moving the chocolate factory to Mexico. Wake up! America and think "MADE IN AMERICA."


November 19, 2008 08:07 PM

I agree with alot of people as they said about checkout lines closed, bad customer service,etc I also think being cheap business model is not good too for our USA economy and its growth because one day we might see locks on our banks system for small business owner saying that the locks were "made in china and distributed by walmart." Some times i think walmart should become a wholesale company if they want to sell cheap sell cheap to small business owners so they can markup their margin and serve their customers fast and easy so the customers are happy. I know alot of small business owners that save money by using price match policy at walmart and buy alot of products for less so they can retail at little higher but affordable prices at their stores. Which makes them enough good money to run their business and hire more people for their business and keeps them motivated to serve their customer in right way so they come back to shop at their shop. Any how it was my opinion that it would be great if walmart would not be so greedy and make other people dream come true the world be much more happier place. thanks

Mike Pattison

January 2, 2009 02:29 PM

Skiatook Wal-Mart is doing falls advertizing;
thay have marked there chrismas items to fifety % off, but still charging the full price.

Mike French

August 25, 2009 02:29 PM

Saranac Lake NY decided not to put in a WalMart because they found that for every 1 job created, over time (5 years I believe) 2.4 jobs would be lost.

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