+1 212 318 2000
Europe, Middle East, & Africa
+44 20 7330 7500
+65 6212 1000
Posted by: Frederik Balfour on August 21, 2008
In what appears to be the latest example of the long arm of Chinese censorship, the authorities have been blocking access to the iTunes library for the past several days. According to discussions on Apple’s online support page, users based in China who normally access the iTunes store using overseas registered accounts have been unable to download songs.
As you scroll down through the thread of the frustrated postings, eventually one user posted the following reply he says is from Apple support team member named Bryan.
My name is Bryan and I understand that you have not been able to connect to the iTunes store for the last couple days and that you are concerned that it would be an issue with China blocking the iTunes store. I’m sorry to hear that and I’m happy to assist you with this today.
ITunes is not being blocked in China from our end, but access to the iTunes Store IS restricted in some areas in China. This would also explain why it’s happening to your friends there as well.
I would advise that you contact your ISP about this matter. Please also note though that accessing the US iTunes Store outside of the geographic region of the United States is not supported, and that attempting to access it while in China is at your own risk.
The iTunes Store Sales and Service Policies are available for you to review:
Terms of Sale
Terms of Service
Thank you for being a valued iTunes Store customer. I hope that you have found the above information helpful and that you have a great day!
iTunes Store Customer Support
So far I have not been able to get any official comment from Apple, but I’ll certainly update you once they get back to me. You can bet they aren’t welcoming the publicity. Apple launched its first stand-alone store in Beijing on the eve of the Olympics, though some of its most popular products, including the iPhone, are not available for sale. [Check the story from my colleague Bruce Einhorn about rogue iPhone sales Protracted negotiations on getting the iPhone for sale officially continue, and you can bet that Apple doesn’t want to irritate the authorities by complaining about how the firewall is preventing a bunch of expatriates from accessing iTunes when it might jeopardize Apple’s chances of tapping the huge domestic market for the iPhone.
BusinessWeek’s team of Asia reporters brings you the latest insights on business, politics, technology and culture from some of the world’s biggest and fastest-growing economies. Eye on Asia’s bloggers include Asia regional editor Bruce Einhorn, Tokyo reporter Ian Rowley, Korea bureau chief Moon Ihlwan, Asia News Editor and China Bureau Chief. Dexter Roberts, and Hong Kong-based Asia correspondent Frederik Balfour.