Thursday, April 24, 2014




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Frequently Asked Questions
NORTH AMERICAN EDITION

BusinessWeek.com | BusinessWeek Print Magazine | BusinessWeek Digital Magazine

Here are a number of Frequently Asked Questions about BusinessWeek.com. If you need help, please look here first. If you don't see what you're looking for, Contact Customer Service and let us know.

General Information
How can I get permission to link to BusinessWeek.com?
How can I place an advertisement on the BusinessWeek web site?

Using Our Site
I've forgotten my user name or password. How can I get that information?
How do I sign-up for a newsletter?
Are user names and passwords case-sensitive?
How can I change my user name?
How do I sign-in?
What is Automatic Log-in?
How do I register with an APO/FPO address?
How do I change my magazine subscription information?
How do I cancel my subscription?
How do I opt out?

Technical Issues and Problems
What are cookies?
How do I view a .PDF file?
Is Business Week available in .PDF format?

Content On The Website
What is you policy on reader comments?


GENERAL INFORMATION

How can I get permission to link to BusinessWeek.com?
You may add headlines from BusinessWeek to your Web site for free with our headline feeds (http://www.businessweek.com/search/rssfeed.htm). These feeds are available for use by any Web site provided that no content is published full-text or altered in any way. We also require that this content be clearly attributed to BusinessWeek.

How can I place an advertisement on the BusinessWeek web site?
Please see our Advertising Contacts or find more online information in our Media Kit.
USING OUR SITE

I've forgotten my user name or password. How can I get that information?
If you have signed up to receive BusinessWeek newsletters, you can update your preferences and subscription information by entering your email address at the following page http://newsletters.businessweek.com/bwn/ns.asp and hitting the "continue" button.

If you have signed up to participate in the MBA Forums and have forgotten your user name or password, you may click on the forgotten password link. There you will be prompted to enter either your email address or user name. If you enter your email address, new password info will be sent to your email address along with your username.

If you have signed up to contribute to the MBA Blogs and have forgotten your user name or password, please click on the forgotten user name or password link on the log-in page. Updated information will be sent to you via email.

If you are a registered BusinessExchange user and have forgotten your password, you can reset your password by entering your email address (also your log-in name). Password reset information will then be sent to your email address and you can follow the instructions in that email to update your password.

How can I sign up for a newsletter?
If you have not previously signed up to receive a BusinessWeek newsletter, you will need to register as a newsletter subscriber. During that process you will be asked which newsletters you would like to subscribe to. If you are already a newsletter subscriber, go to the newsletter page, enter your email address and click the button that says "Continue" in the upper right hand side of the page.

Are user names and passwords case-sensitive?
Yes. When the upper-case and lower-case pattern of your user name or password do not match what you used when registering, we are unable to verify who you are. You are then returned a prompt that says: The username and password you entered are not valid. You should try again with the username/password you used during your registration process.

How can I change my user name?
For newsletters, you may update your email address in the Account Management page after logging in to view your newsletter preferences with the current email address on file (http://newsletters.businessweek.com/bwn/ns.asp).

For MBA Forums, after log-in select "preferences" from the "my stuff" drop-down menu in the top right corner of the page.

For MBA Blogs, you may change your user name by clicking on the "My Account" tab in the upper right hand corner after log-in.

On Business Exchange you may update your email and password information by clicking on the Account link in the upper right hand corner of the page when you are logged-in.

How do I sign-in?
You do not need to sign in to view BusinessWeek.com content. For B-School Forums and MBA Blogs, you need to register to contribute.

For Business Exchange, a sign-in option is available in the upper right hand corner and along the left rail of Business Exchange pages. As a logged-in Business Exchange user you are able to see activity from others in your network, add and save content and suggest topics. If you do not have a username or password, you will need to register as a user. If you use automatic login, you will not need to enter your user name and password each time you attempt to access certain content.

What is Automatic Log-in?
Automatic log-in allows you to avoid entering your username and password each time you attempt to access Business Exchange.

Features like our forums and account management options require that you be registered and signed in to contribute or make changes.

If you visit BusinessWeek.com from more than one PC or Web browser, you'll need to activate automatic login for each of those.

How do I register with an APO/FPO address?
For city use APO or FPO
For state use AE if in Europe, AP if in Pacific, AA if in Americas
For postal code use 5-digit code
Then in one of the address fields put in the 5+4 postal code, if needed

How do I change my magazine subscription information?
If you have signed up to receive BusinessWeek newsletters, you can update your preferences and subscription information by entering your email address at the following page http://newsletters.businessweek.com/bwn/ns.asp and hitting the "continue" button.

If you wish to change the name and address to which your magazine is delivered, using your account number, please log in to BusinessWeek's customer care center at www.businessweek.com/custserv

How do I cancel my subscription?
We would like to hear from you if you're not satisfied with BusinessWeek, for any reason. For newsletters, you may unsubscribe via the Account Management page after logging in to view your newsletter preferences with the current email address on file (http://newsletters.businessweek.com/bwn/ns.asp).

If you wish to cancel your magazine subscription, using your account number, please log in to BusinessWeek's customer care center at www.businessweek.com/custserv.

How do I opt-out?
If you would like to be removed from one or more of our mailing lists, please click here to go to the BusinessWeek opt-out form and make your selections.

TECHNICAL ISSUES AND PROBLEMS

What are cookies?
A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie -- not information put in your cookie by other sites.

Types of Cookies

Cookies can be set to expire: on a specified date, after a specific period of time, when a transaction has been completed or when a user turns off his/her browser. A cookie that is erased from memory when a visitor's browser closes is called a "session" cookie. Cookies that expire based on a time set by the Web server are called "persistent" cookies. Persistent cookies may be used in some cases, for example, to recognize when a visitor returns to a web site. The web browser will send the cookie information from the initial visit back to the web site. This is useful to the visitor if he or she has established a password at a particular web site and wants to be identified by that site to perform a function or transaction. To browse anonymously, you may set your browser to disable cookies or delete cookies. See Refusing Cookies below. Please note that disabling cookies for some services will impact ability to use that service.

Refusing Cookies

Customers may choose not to accept cookies. Your web browser may alert and permit you to refuse cookies. When you receive an alert, you may choose at that time to refuse that cookie. If the use of cookies is a concern to you, then please make sure your browser has this capability, and that you set your browser to alert you accordingly.

In order to change these cookie preferences, you must change your browser's preferences to disable cookies or delete cookies. Please note that disabling cookies for some services will impact ability to use that service. To change your browser's preferences in Internet Explorer (versions 6 and up), this option is listed under Tools > Internet Options > Privacy. The setting has to be set to Block All Cookies. In Netscape (versions 7 and up), this option is listed under Edit > Preferences > Privacy & Security > Cookies. The Disable Cookies button should be checked. Security information is specific to each browser and operating system. Please check with your browser's specific company for more information. Newer browser versions allow you to be alerted or to automatically refuse cookies. You may need to download a more current version of your web browser from your service provider in order to obtain this option.

We recognize the potential inconvenience of being presented with cookies, but we are confident that they in no way harm your system or your privacy, and thankfully, they take up an insignificant amount of space on a hard drive. Please be assured, that we are consistently striving for effective ways to offer you a high level of service while providing you with a user-friendly experience. For more information about BusinessWeek.com's concern for your privacy, consult the Privacy Notice.

How do I view a downloaded file?
If your browser does not have a helper application assigned for the file type that you are attempting to access, the file will download to your computer. This file can then be opened with the appropriate application if it is available on your machine.

How do I view a .PDF file?
Adobe's Acrobat Reader software allows you to view a .pdf (Portable Document Format) file. You need a helper application installed with your browser to view these files. Visit Adobe's Acrobat Web site at: http://www.adobe.com/prodindex/acrobat/readstep.html and follow the instructions to download the helper application for your computer system.

Is Business Week available in .PDF format?
We've partnered with a company called Zinio to provide our magazine in a new .PDF format with the same layout, text, and advertisements as the print version. The digital format offers a paper-like reading experience enhanced with powerful, digital tools. For more information regarding the BusinessWeek Digital Edition, click here or visit www.businessweek.com/digital to test a FREE sample issue.

CONTENT ON THE WEBSITE

What is you policy on reader comments?
BusinessWeek.com welcomes and encourages readers to comment on our content and engage in substantive, mutually respectful exchanges over business topics. Reader comments featured on BusinessWeek.com do not necessarily reflect the views or opinions of BusinessWeek or Bloomberg L.P., and we can't vouch for the accuracy or appropriateness of comments from readers. Permission to post reader comments is assumed.

Automated Posting
Due to the volume of comments received, BusinessWeek.com generally will not review, moderate or edit comments prior to posting. Rather, an effort will be made to screen comments submitted by readers for foul or offensive language by an automated filter. Those comments that pass through filter will be automatically posted to the site, while those comments identified by the automated filter as containing foul or offensive language will not be posted. Notwithstanding the foregoing, BusinessWeek.com reserves the right to edit or delete any and all reader comments.

Illegal and Offensive Comments
Because our reader comments are not moderated or edited, BusinessWeek encourages users to self-police and report illegal or offensive comments to readercomments@businessweek.com. Comments may be removed from the site at BusinessWeek.com's discretion.

Reader Names and E-mail Addresses
The screen name submitted by users in the "Name" field of the comment tool will be posted along with the comment. E-mail addresses submitted with reader comments will not be posted with comments, but if BusinessWeek.com chooses, it may use an e-mail address to contact the user.

Terms of Use and Privacy Policy
By submitting a reader comment, the reader agrees to be bound by, and accepts the terms of, BusinessWeek.com's Terms of Use. http://www.businessweek.com/copyrt.htm. Businessweek.com's Privacy Notice may be found at http://www.businessweek.com/privacy.htm.




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