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|  NORTH AMERICAN EDITION BusinessWeek Online | BusinessWeek Print Magazine | BusinessWeek Digital Magazine | MBA Insider Here are a number of Frequently Asked Questions about BusinessWeek Online. If you need help, please look here first. If you don't see what you're looking for, Contact Customer Service and let us know. General Information Where can I find BusinessWeek Magazine Online? How much does it cost to see BusinessWeek premium content? How can I get permission to link to BusinessWeek Online? How can I place an advertisement on the BusinessWeek web site? Using Our Site I've forgotten my user name or password. How can I get that information? How do I activate my subscriber Online Access? Are user names and passwords case-sensitive? How can I change my user name? How do I sign-in? What is Automatic Log-in? How do I register with an APO/FPO address? Why do I receive security warnings on the BusinessWeek site? How do I change my registration or subscription information? 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How can I find an article in the BusinessWeek archives? Do I have to pay for the archives if I am already a print subscriber? How can I get the Inside Wall Street column early? What is you policy on reader comments?  GENERAL INFORMATION How do I view BusinessWeek Magazine Online? Content from BusinessWeek magazine is released onto the site each Thursday night before the print issue is mailed out to subscribers that weekend. Paid subscribers who have activated their online access can see every story we publish in all editions of the magazine during that week. BusinessWeek Online can also be found on AOL at keyword: BW and on various online databases such as Lexis/Nexis. How much does it cost to see BusinessWeek Online's premium content? You receive access to all of BusinessWeek Online's premium content with your paid subscription to BusinessWeek Online. Click on the following link to see our current subscription rates and special offers. How can I get permission to link to BusinessWeek Online? Email your request with the subject "REQUEST TO LINK TO BWOL" to reprints@businessweek.com. If you're interested in Business Development please see our Business Partnership Contacts. How can I place an advertisement on the BusinessWeek web site? Please see our Advertising Contacts or find more online information in our Media Kit. USING OUR SITE I've forgotten my user name or password. How can I get that information? When you register for BusinessWeek Online you provide secondary security information to help us identify your account. If you provide us with either your password or your user name and the secondary security information, we can give you a reminder online. Otherwise, you will need to Contact Customer Service. What is my user name? What is my password? How do I activate my subscriber Online Access? 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When you register for BusinessWeek Online you choose a user name that will identify you and a password and security information that will protect your personal information. You cannot change the user name you entered originally. You can, however, change the password and security information you gave us by visiting our Manage Your Account area. How do I sign-in? When you click on either Registrant Only content (e.g. newsletters) or Subscriber Only content (e.g. BusinessWeek magazine story, archives), a sign in option will be presented to you. Click on the sign-in button and you will be required to enter your username and password. If you do not have a username or password, you will need to register as a user or subscriber. If you use automatic login, you will not need to enter your user name and password each time you attempt to access certain content. What is Automatic Log-in? 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For security reasons, if you click automatic login on that other computer, be sure when you exit the site to return to "Home" at BW Online and click on the link at the top of our homepage labeled: "Disable Auto-Login." That will ensure that no one else can use your automatic login privileges on that PC. How do I register with an APO/FPO address? For city use APO or FPO For state use AE if in Europe, AP if in Pacific, AA if in Americas For postal code use 5-digit code Then in one of the address fields put in the 5+4 postal code, if needed Why do I receive security warnings on the BusinessWeek site? A security warning is generated when you move from an area of a server that has a low-level of protection on it to an area that has a higher level of protection. It is simply a prompt to let you know that the area you are entering has a different level of security. There are essentially two areas of security on the BusinessWeek site. When you enter the home page, there is a low-level of protection...no one will receive a security warning. Most of the site carries this type of protection. As you move into these areas from the home page you will be met with a security alert. Once you have a MAC — Message Authentication Code — you can move within the site without additional security warnings, as long as you retain the MAC during your visit. How do I change my registration or subscription information? Our Manage Your Account area includes a section to change the information you provided to BusinessWeek Online during you Online Registration. If you wish to change the name and address to which your magazine is delivered, please complete and submit our About Your Account form. How do I cancel my subscription? We would like to hear from you if you're not satisfied with BusinessWeek, for any reason. Please be aware that canceling your print subscription will also mean that you will no longer have access to the entire Web site. We hope you will reconsider your decision to cancel or let us try to correct any problems you're experiencing. But if you do need to cancel, please complete and submit the About Your Account form or choose another way to Contact Customer Service. What happened to the Portfolio Tool? Effective January 17th 2007, BusinessWeek Online's Portfolio Tool is no longer available, and any personal data stored through the service is now inaccessible. We notified users beforehand by posting an alert message on the homepage and sending three emails to those subscribers who had registered for email alerts. To better serve your investing needs in the future, we are building a new and improved Portfolio tool. If you'd like us to notify you when our new tool is available, please enter your email address here. Please feel free to contact our customer service department if you have any questions. We apologize for any inconvenience and look forward to welcoming you as a subscriber to our new and enhanced portfolio tool. What happened to the Stock Screeners? As of Jan. 17, 2007, BusinessWeek Online's Stock Screeners (Quick, Advanced, BW50/S&P 500) will no longer be available. Please feel free to contact our customer service department if you have any questions or concerns about this change. What happened to the Industry Profile pages in our Quotes area? As of Jan. 17, 2007, this area will no longer appear on BusinessWeek Online. We expect to launch improved company and industry data in the first half of 2007. Please feel free to contact our customer service department if you have any questions or concerns about this change. What happened to the Currencies and Commodities pages in our Markets section? As of Jan. 17, 2007, BusinessWeek Online will no longer provide this data. Please feel free to contact our customer service department if you have any questions or concerns about this change. How do I get an S&P Stock Report? BusinessWeek Online offers six S&P Interactive Stock Reports per month, found on the Investing page. BusinessWeek Online no longer provides three free S&P Stock Reports to subscribers. And users can no longer purchase S&P Stock Reports on BusinessWeek Online. Where can I find the S&P STARS Ratings? BusinessWeek Online no longer provides subscribers with 75 S&P STARS Ratings on U.S. stocks in the portfolio tracker. How do I opt-out? If you would like to be removed from one or more of our mailing lists, please click here to go to the BusinessWeek opt-out form and make your selections. TECHNICAL ISSUES AND PROBLEMS What are cookies? A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. 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Why don't the links in the BusinessWeek Insider newsletter work? Some articles mentioned in our E-mail newsletter have two URLs. The first one can be accessed only by subscribers to BusinessWeek. The second is for all other users. However, the second URL doesn't work until the previously restricted content is made freely available late in the day on the Monday after the newsletter is published. Also, some mail programs will hyperlink only the first line of a URL if it's more than one line long. Since some of our URLs continue onto another line, these programs don't hyperlink them in their entirety, which causes an error message when you click on such an incomplete link. If you copy the ENTIRE URL (all 2 or 3 lines) and paste it into your Web browser (no spaces), you should have no problem viewing the referenced article. How do I view a downloaded file? If your browser does not have a helper application assigned for the file type that you are attempting to access, the file will download to your computer. This file can then be opened with the appropriate application if it is available on your machine. How do I view a .PDF file? Adobe's Acrobat Reader software allows you to view a .pdf (Portable Document Format) file. You need a helper application installed with your browser to view these files. Visit Adobe's Acrobat Web site at: http://www.adobe.com/prodindex/acrobat/readstep.html and follow the instructions to download the helper application for your computer system. Is Business Week available in .PDF format? We've partnered with a company called Zinio to provide our magazine in a new .PDF format with the same layout, text, and advertisements as the print version. The digital format offers a paper-like reading experience enhanced with powerful, digital tools. For more information regarding the BusinessWeek Digital Edition, click here or visit www.businessweek.com/digital to test a FREE sample issue. Are any scoreboard files available in spreadsheet format? No they are not. We do offer many scoreboards in an interactive form. Check out our Interactive Scoreboards available from the Tools & Scoreboards page on the site. CONTENT ON THE WEBSITE How do you decide which articles to make available online? For each new issue we publish online, on the Monday after the Thursday it's published, we make a cross-section of stories available for free to all readers. We routinely make the cover story from each edition (domestic, Asian, European, Latin American) free. And we also make a generous number of other stories free, usually according to their subject matter. For instance, most stories dealing with business outside the U.S. can be found in collections in our Global Business area. Info tech stories can be found in our Technology area. Personal finance and investing stories can be found in the Investing area. You can also find all free stories from previously published issues by going to Search & Browse BW and following the browse links. How can I find an article in the BusinessWeek archives? Just go here and follow the instructions. Do I have to pay for the archives if I am already a print subscriber? No. Just be sure to sign in when you come to the site -- or to opt for automatic login. How can I get the Inside Wall Street column early? The Inside Wall Street column becomes available for the public at the time the new issue is posted to the Web site, usually on Thursday nights (except for certain holiday weeks) — generally around 5 pm ET or shortly thereafter. What is you policy on reader comments? BusinessWeek.com welcomes and encourages readers to comment on our content and engage in substantive, mutually respectful exchanges over business topics. 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