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Frequently Asked Questions
NORTH AMERICAN EDITION

BusinessWeek Digital Magazine | BusinessWeek.com | BusinessWeek Print Magazine

Here are a number of Frequently Asked Questions (FAQs) about BusinessWeek digital magazine. If you need help, please look here first. If you don't see what you're looking for, you can Contact Customer Service to let us know.

General Information
What is a Digital Magazine?
Does the digital format contain everything in the print format: articles, photos, advertising?
What application will I use to read my digital magazine?
Will the free Zinio Reader work on my computer?
How do I get my digital issues?
Do I need to be connected to the Internet to read my magazines?
How much disk space does a typical issue take up?
Can I read my digital magazines at work and at home?
If the magazine is in digital format, does that mean I can do a keyword search for a topic?
Can I mark up my digital magazines the way I do with the paper version?
Can I share my digital magazines with a friend or colleague, as I can with the print format?
Can I print from the Zinio Reader?
Will back issue archives be available? Is there a charge to access them?
Can I sample a digital issue of BusinessWeek?

Subscription Information
What is the cost of a digital subscription?
I'm already a print subscriber. Can I convert to the digital format? Or can I get Both?
Why do you need my email address?
Are single copies and back issues available?
Who can I contact with additional subscription related questions?
Who can I contact with a technical related problem?
Can I convert my digital subscription to Print?


GENERAL INFORMATION

What is a Digital Magazine?
We've partnered with a company called Zinio to provide our magazine in a powerful, new digital form with the same layout, text, and advertisements as the print version. The digital format offers a paper-like reading experience, but with many advantages possible only in digital format, including:
  • Automatic delivery of every issue directly to your computer via the Internet as soon as it hits the newsstand, often before you would receive it through the regular mail.
  • The ability to read your magazines anytime, anywhere -- even when you're offline.
  • A hyperlinked Table of Contents takes you directly to the articles, features, and sections of most interest to you.
  • Quick links to advertisers' sites and additional editorial content on the Web.
  • Keyword search that helps you find a topic or name in seconds.
  • The ability to highlight text and add "Post-it"-like notes on a magazine's pages.
  • A "Send to Friend" feature that allows you to send free digital copies of your magazines to colleagues, complete with your notes.
  • Paperless archiving. Keep back issues on your PC for fast reference and easy storage

Does the digital format contain everything in the print format: articles, photos, and advertising?
Yes, the digital format offers you the same great content, and the same great design as our print magazine. You won't miss a single article, photo or advertisement.

What application will I use to read my digital magazine?
Zinio has developed free reader software, called the Zinio Reader. When your first digital issue is available, you'll receive an email notification from Zinio. As you download the first magazine, you'll also be guided to register with Zinio and download the free Zinio Reader software.

Will the free Zinio Reader work on my computer?
With a 56.6k or faster Internet connection, the Zinio Reader will work with Windows XP, 2000, Me, 98, and NT operating systems, as well as with Mac OS X 10.1 and 10.2. For PC users, a Celeron or Pentium II 233Mhz processor (or better) is recommended. For Mac users, a G3 processor (or better) is required. Click here for more information.

How do I get my digital issues?
When you install the Zinio Reader, you will also create an account with Zinio. Zinio will notify you by email as each new issue becomes available. The Zinio Reader also has a "Delivery Manager" feature that will download your issues automatically. You can retrieve them manually if you prefer.

Do I need to be connected to the Internet to read my magazines?
No, you only need to be connected when you download your issues. After that you can take your PC anywhere and read your magazines offline. Of course, there are features such as hyperlinks in articles and advertisements, or "Send to Friend," that require an Internet connection to work.

How much disk space does a typical issue take up?
Each issue is about 10-20MB. The free Zinio Reader software is about 10MB.

Can I read my digital magazines at work and at home?
Of course! You can install the Zinio Reader on two (or more) computers, and then download your digital issues to your desktop at work and at home, for convenient access anywhere.

If the magazine is in digital format, does that mean I can do a keyword search for a topic?
Yes, you can. You can search for a word or set of words that appear in the text of a magazine, making it easier to find that article you remember reading last month.

Can I mark up my digital magazines the way I do with the paper version?
The Zinio Reader has highlight and note features that mimic the way we use paper magazines. Highlight key passages that you want to return to, or jot yourself a reminder about a product of interest that you want to research, or an event you want to attend.

Can I share my digital magazines with a friend or colleague, as I can with the print format?
Absolutely. The Zinio Reader has a "Send to Friend" feature that lets you invite friends or colleagues to download their own free copy of your magazines. You can even send your notes and highlights to your friend. "Hey Joe, check out this article! Maybe we should be trying this!"

Can I print from the Zinio Reader?
Yes, two pages at a time.

Will back issue archives be available? Is there a charge to access them?
Each issue you receive is stored on your hard drive in a "My Magazines" folder for your own easy access and archiving. If you ever accidentally delete your magazines, you can download each one up to three times at no additional charge. Click here for our Archives.

There may be additional back issues for sale at http://www.zinio.com. Issues beyond what you find there are not currently available in digital format.

Can I sample a digital issue of BusinessWeek?
Yes, you can sample a FREE issue of Businessweek Digital. Go to www.zinio.com.



SUBSCRIPTION INFORMATION

What is the cost of a digital subscription?
51 issues for $29.97. Subscribe

I'm already a print subscriber. Can I convert my subscription to the digital format?
Absolutely, simply go to http://www.businessweek.com/digital/convert.htm to change your format at any time.

Why do you need my email address?
Zinio will notify you by email when each issue of your subscription becomes available. Both Zinio and BusinessWeek are committed to strictly maintaining your privacy you can view Zinio's Privacy Policy at http://www.zinio.com/policy and our own Privacy Notice at http://www.businessweek.com/privacy.htm

Are single copies and back issues available?
Click here to buy our latest back issue.

Who can I contact with additional subscription-related questions?
For North America subscribers, email bwzcustserv@cdsfulfillment.com or call us at 1-800-635-1200. For Europe, Africa, ME and Latin America subscribers, e-mail businessweek.subs@qss-uk.com or call +44 (0) 1444 475 649. For Asia subscribers, e-mail asia_custsv@businessweek.com or call +65 3110 0031. Please include the name and address at which you subscribe.

Who can I contact with a technical related problem?
Click here to report a technical problem.

Can I convert my digital subscription to Print?
Yes, click here




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