Struggling fast-food chain Arby's has appointed restaurant industry veteran Warren Chang to a new position to improve customer experience, the company's parent, Wendy's/Arby's Group Inc. said.
Chang, 54, will serve as chief innovation officer for taste, quality and the customer experience, the company said in a news release late Monday.
He will report directly to Arby's President Hala Moddelmog, who was named president last month.
Chang has more than 30 years of experience in retail and restaurants, including prior work at Arby's, where he led restaurant marketing and menu and product development from 1994 to 1998.
He most recently served as president of Carino's Italian, a 140-unit chain of casual dining restaurants based in Austin, Texas.
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