E.BIZ -- THE WEB SMART 50

The Web Smart 50
  MANAGEMENT
Engineering a new sense of purpose within the company



General Electric
» The Project: Online reverse auctions at GE-built sites for basic supplies such as tape, brooms, and safety glasses.
» The Payoff: Savings of $234 million on $2.1 billion in purchases to date.


Nortel Networks
» The Project: Speed up product development. Key tactic: Have development teams share ideas and documents on private Web sites.
» The Payoff: Product development time has fallen 90%, to just six months.


WorldBank
» The Project: To let the bank's employees easily share expertise with colleagues.
» The Payoff: One recent problem with a Pakistani road-building project was solved overnight, compared with a once-standard nine months.


Delta Air Lines
» The Project: To be the ultimate Web-savvy airline, automating ticketing, offering wireless links for time-pressed flyers, even selling seats to name-your-fare Priceline.com.
» The Payoff: Cost savings and new revenues of $20 million in 2000.


Royal Dutch/Shell
» The Project: To build "GameChanger" teams who encourage companywide e-mail brainstorming.
» The Payoff: GameChanger spawned four of Shell's top five business initiatives last year.


Cap Gemini
» The Project: To share employee expertise so its consultants can quickly learn from past jobs.
» The Payoff: Sales tripled since 1994, partly because clients asked Cap Gemini to build similar systems.


Procter & Gamble
» The Project: To use the Net to spark new ideas that might otherwise get trapped in P&G's bureaucracy.
» The Payoff: Ideas flood in 100 times faster, and cut months off development time.


Weyerhaeuser
» The Project: Use the Net to boost productivity at troubled door factory in Wisconsin.
» The Payoff: Productivity improved and the plant is now the company's most profitable.


Cover for Sept. 18, 2000 issue of E.biz
e.biz Contents for Sept. 18, 2000 issue


Introduction

THE WEB SMART 50, BY CATEGORY:

Products

Streamlining

Customer Service

Marketing

Moving the Goods

Management





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