BUSINESSWEEK ONLINE : APRIL 3, 2000 ISSUE
BUSINESS WEEK E.BIZ -- STRATEGIES

Building Furniture on Internet Time


Using the Web to send orders to plants, maintain supplies, and reserve time on trucks has helped make SQA furniture a hit. Here is where the Web has made a difference:

INVENTORY
SQA turns over its inventory 40 times a year, better than the already respectable 27 for the company as a whole, far better than the industry average of less than 20.

ORDERS
Furniture selection and layout can be processed at a client's office in two hours vs. the weeks or months traditional furniture makers need to complete an order.

DELIVERY
Delivery is in three days to two weeks--far less than the six to eight weeks for standard offices.

ACCURACY
Order entry errors have been slashed to almost nil from more than 20%, which in turn has cut faulty shipments.

NEW BUSINESS
SQA has enabled Herman Miller to increase sales to small companies.


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RELATED ITEMS
Reinventing Herman Miller

TABLE: Building Furniture on Internet Time

TABLE: The Making of SQA Furniture



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