BUSINESSWEEK ONLINE : APRIL 3, 2000 ISSUE
BUSINESS WEEK E.BIZ -- STRATEGIES Building Furniture on Internet Time Using the Web to send orders to plants, maintain supplies, and reserve time on trucks has helped make SQA furniture a hit. Here is where the Web has made a difference: INVENTORY SQA turns over its inventory 40 times a year, better than the already respectable 27 for the company as a whole, far better than the industry average of less than 20. ORDERS Furniture selection and layout can be processed at a client's office in two hours vs. the weeks or months traditional furniture makers need to complete an order. DELIVERY Delivery is in three days to two weeks--far less than the six to eight weeks for standard offices. ACCURACY Order entry errors have been slashed to almost nil from more than 20%, which in turn has cut faulty shipments. NEW BUSINESS SQA has enabled Herman Miller to increase sales to small companies. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _					RELATED ITEMS Reinventing Herman Miller TABLE: Building Furniture on Internet Time TABLE: The Making of SQA Furniture INTERACT E-Mail to Business Week Online

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