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How a Company Might Resolve DisputesOPEN-DOOR POLICY: An informal and voluntary discussion between the employee and supervisor, another manager, or a human resources representative. EMPLOYEE HOT LINE: The company provides a phone number where employees can air grievances and get general advice about how to bring a formal complaint. PEER REVIEW: A process in which complaints are heard by a panel of employees and managers. May use an ombudsman to investigate and resolve problems. MEDIATION: A nonbinding process where a neutral mediator listens to arguments and meets with combatants to try to forge a mutually acceptable solution. ARBITRATION: An arbitrator, typically an attorney or retired judge, imposes a final solution that is usually binding and not subject to appeal.
DATA: AMERICAN ARBITRATION ASSN., COMPANY ADR PLANS
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Updated June 15, 1997 by bwwebmaster
Copyright 1997, by The McGraw-Hill Companies Inc. All rights reserved.
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