Managing
Interactive Case Study
Selling Product without Selling Product
Issue: AXA's Soft Sell on Retirement
With MyRetirementShop.com, AXA chose to offer retirees and pre-retirees a portal focused on their lifestyle needs rather than product
Analysis: It's About Building Relationships
The smartest strategy is to understand the needs of your potential customers and to earn their trust
Comment: What Would You Do?
—Patricia O'Connell, Management Editor
Reader Poll
Does a soft-sell approach make you feel more inclined to buy a company's products?
Headhunter Confidential: Joe McCool
'Onboarding:' Crucial Feedback for Executive Hires
An emerging ritual to measure performance 90, 100, or 120 days into a top manager's new job can stave off disaster or reinforce excellence
Beverly Behan: The Boardroom
Memo to the Board of AIG
AIG owes it to the taxpayers who gave them a $150 billion bailout to review its board, some of whose members are dangerously overstretched
The Drucker Difference
Auto Bailout: What Peter Drucker Would Have Said
He wrote in 1946 that GM should evaluate practices that could become obsolete. What would he say about a bailout? A crutch is a bad idea
Viewpoint: Shoshana Zuboff
The GM Solution: Life Boats, Not Life Support
As the ship sinks, "creative destruction" is too simplistic. Only a "creative response" can rebuild a U.S. auto industry
The MultiPolar World: Mark Foster
The Global Emergence of the 'New Champions'
Western companies face changing dynamics as multinationals from emerging markets play a bold new role in the sweep toward globalization
How: Dov Seidman
Outperforming by 'Outbehaving'
In today's hyperconnected world, power increasingly is derived through people—through relationships, authenticity, transparency, and openness
Creative Leadership: John R. Ryan
Five Steps for Embracing Crisis
In this meltdown, people in its center can positively influence the outcome. Those of us watching from the outside can learn to be better leaders
Bill George: True North
Barack Obama: A Leader for the 'We' Generation
Leaders can learn a lot from Obama about power that comes from the bottom up, not just from the top down
Starting Out: Lindsey Gerdes
Young Bankers: Not Feeling Their Pain
I know it's not right, but there's some pleasure in watching my high-achieving former classmates squirm
IN YOUR FACE: WAL-MART'S E-HEALTH PROGRAM
Reader William A. Yasnoff Writes:
"HIPAA's privacy rule actually allows disclosure of private medical information without consent to anyone for 'treatment, payment, or healthcare operations,' thereby eliminating privacy."
Tell Us: Is E-Healthcare Better for Employers Than Employees?
The Welch Way: Jack & Suzy Welch
Release Your Inner Extrovert
Mix, speak up, get out front. Or get used to being overlooked
Free Online Courses
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Setting Up a Wireless Home Network
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Top Stories
A Radical Fix for General Motors
Split the company in two: Hive off Chevy, Buick, and Cadillac, and then liquidate the rest, including the lumbering, old high-cost setup
World's Most Influential Headhunters
See the expanded version of BusinessWeek's exclusive listing of the world's top executive recruiters
- Interactive Table: The Most Influential Headhunters in the World
- Plus: List: Most Influential Headhunters, Part Two
Big Oil Is a Big Cheapskate to Charity
ExxonMobil and its brethren have enjoyed record profits recently, but they continue to lag when it comes to charitable giving, writes Curt Weeden
20 Tips for Career Survival
Ten things to do now to help keep your job in this tough market—and 10 tips for getting job-search ready (just in case)
Job-Hunting Realities: What 'No' Really Means
Don't be demoralized when an employer turns you down. The reasons behind a rejection usually have more to do with the company than with you
The Needs of the Global Economy Workforce
A new Accenture study on working women underlines the importance of talent management for companies in both established and emerging markets
Can X Prizes Spur Innovation?
Contests such as Peter Diamandis' X Prizes offer big purses for breakthrough ideas. But can prize money do more to stimulate innovation than existing incentives?
Managing Your Career
Buddy, Can You Spare a Job?
The Best Places to Launch a Career: 2008
Too Old for Business School?
La Rentrée Fall, French-Style
Will Web 2.0 Survive the Financial Crisis?
Lessons from the Rejection Jar
Doubling Your Strengths?
How Top Talent Is Dealing with Tough Times on Wall Street
Self-Confidence and Success
Achieving Work-Life Balance
The Glass Cliff
The 10 Worst Job Tips Ever
Managing Your Bad Boss
Managing Your Team
Bad Management: Why Managers Make Poor Decisions
Q&A: Management Advice From a Retail Queen
Tips for Making Better Hires
Managing Employees in a Downturn
In a Tense Economy, Tap into Hope
The World's Most Influential Headhunters (Updated)
Why You Need Parental Approval to Recruit Gen Y
From Success to Significance
Managing Amid Economic Uncertainty
Downsizing 101
Being Pushy...or Taking the Initiative?
Managing Your Company
Toys 'R' Us CEO on Holiday Shopping
Why This Downturn Has a Green Lining
From Cravath: How to Cut Corporate Legal Costs
Chrysler's CEO on a Bailout
David Silverman: Bail Out GM
Issue: Weight Watchers: Feeding the Brand
Issue: Getting Nestlé Waters' Green Story Out
The Issue: Whirlpool Cleans Up Its Supply Chain
Why Traditional Recession Tactics Are Doomed to Fail This Time
Change Your Process to Boost Profits
Can Green Business Survive the Meltdown?
Managing Your Board
Why We Need to Limit Executive Compensation
Good Riddance to the Imperial CEO
Reining in Wall Street's Rainmakers
Red Flags in the Boardroom
Carlson: Succession Planning in a Pinch
Skilling's Appeal and Enron's Legacy
When Your Company Outgrows Its Board
Governing in a Recession
Microsoft's Gates: Bye, See You Next Week
Directors: Remember the Basics
Executive Insight: Marcus Buckingham
Playing to Your Strengths
Marcus Buckingham speaks with Senior Editor Diane Brady about his new book, The Truth About You. His message: Play to your strengths instead of trying to manage your weaknesses
POLL
The Best & Worst Managers
It's been a rough year for CEOs worldwide. Who would you nominate as the best—and worst—managers of the year?
Ask Liz Ryan
Ask Liz Ryan a Question Now
Got a career question for our workplace expert, Liz Ryan? Let Liz help with your trickiest job search, networking, or workplace problem
Marshall & Friends: Marshall Goldsmith
The Joys of Giving Thanks When Times are Tough
Amid economic crisis, people have been learning to appreciate what they have, and who they know, making this a special Thanksgiving, indeed
What’s Your Problem?
The Ethics Guy: Bruce Weinstein, Ph.D.
Ethics for Tough Economic Times
Amid the economic slump, don't feel bad about saving instead of spending. In fact, it's unethical to squander money you can't afford to spend
The Strategist: Kevin P. Coyne
Predicting the Next Financial Meltdown
There are common factors to such crises as the current financial mess, the collapse of Enron, and the bursting of the Internet bubble. We should heed the warning signs next time
The Innovation Engine
Why Companies Lack Successful Innovation
A shortage of innovation isn't always senior management's fault. We marketers deserve some blame for not having the right processes in place
Directorship: Christopher Y. Clark
Where Directors Draw the Line
Board service is more than a matter of desire and qualifications; it's about our future
Harvard Business Online
The Double Meaning of Feedback
Feedback means different things to different generations. When boomers ask for it, they are probably looking for an evaluation, while Gen Y is likely expressing a desire to learn more
Globality: Harold L. Sirkin
Challenge for the Next President: Productivity
Boston Consulting Group's Harold L. Sirkin argues that America must bolster the productivity and inventiveness of its work force
Leadership: Claudio Fernández-Aráoz
Obama's First Priority: Hiring the Right People
If the President-elect fumbles in putting together a team, his ability to meet the other challenges facing the U.S. will be compromised
Video Series: How-To
Customer Service, with Joseph Michelli
Tips on elevating the service you provide to customers by creating a lasting, emotional connection, led by the author and business consultant
Plus: How the Ritz-Carlton Hotel Company Is Redefining the Gold Standard
Featured Blog
—Jena McGregor, Management IQ
Featured Special Report
Obama: Lessons in Leadership
Do You Have a Rahm Emanuel on Your Staff?
Obama's pick of Emanuel, someone whose strengths are very different from his own, says a lot about the President-elect as a leader, points out John Baldoni
Obama: A Leader for the We Generation
The Changes Business Wants from Obama
Obama's Victory: A Consumer-Citizen Revolt
Advice for Obama's First 100 Days in Office
How Better Marketing Elected Obama
A Code of Ethics for President-Elect Obama
Obama's First Priority: Hiring the Right People
What Obama Shouldn't Do
Five Lessons for Managers from Obama's Campaign
Team Building: Lessons for Obama and CEOs
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