Google Improves Nexus One Customer Care

Posted by: Olga Kharif on February 09, 2010

Google is taking steps to address customer support problems that cropped up soon after the release of its Nexus One, a phone that Google currently only sells online. On Feb. 8, Google began providing phone support in addition to existing efforts to solve problems through online forums.

Until recently, customers who had problems or questions — and wanted to talk to a customer service representative — had to call the phone’s maker, HTC, if their questions concerned the hardware. Or they had to call T-Mobile USA to inquire about service. Now, Google has begun also offering phone support for customers with questions on existing or pending orders, at 888-48-NEXUS (63987). It’s a small but important step toward making consumers comfortable with buying phones online vs. through carriers, as they normally do today.

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BusinessWeek writers Peter Burrows, Cliff Edwards, Olga Kharif, Aaron Ricadela, Douglas MacMillan, and Spencer Ante dig behind the headlines to analyze what’s really happening throughout the world of technology. One of the first mainstream media tech blogs, Tech Beat covers everything from tech bellwethers like Apple, Google, and Intel and emerging new leaders such as Facebook to new technologies, trends, and controversies.

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