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Lifesize's New Portable VideoConferencing System

Posted by: Peter Burrows on October 05, 2009

Last week, Cisco stole the headlines with its $3 billion purchase of Tandberg, the second-largest player in the videoconferencing market Cisco was number three. If the deal closes, Cisco will still trail Polycom, but will be a very strong No. 2 with traditional videoconferencing systems. By traditional, I mean “enterprise”-style videoconferencing systems, which run on pricey special purpose videoconferencing gear, that often run over hard-wired private networks.

But the day before Cisco’s deal was announced, I met with Lifesize Communications CEO Craig Malloy, who has a very different view of how videoconferencing will evolve. The best expression of his view was unveiled today: a modem-sized gizmo called the Passport, that is essentially a portable videoconferencing system. It doesn’t offer the full 1080p high-definition resolution of higher-end systems. But it seems to be remarkably easy to use. Rather than configure those special video switches and that private network, PassPort (like most of Lifesize’s products) works on any plain old Net connection. So once you plug in the ethernet cable, and another cable to your big screen TV or any flat panel monitor with an HDMI connector, you’re ready to videoconference. Lifesize’s marketing head Colin Beuchler attended the meeting from his office in Austin using a Passport, and the image and sound quality were terrific (though the video was a tad jumpy; Malloy promises some last-minute software tweaks will take care of that).

The PassPort also stands out on price. Cisco’s lowest priced offering is $34,000 and Tandberg offers somewhat similar features (in a larger, less portable box) for $7,000. The Passport costs $2500. “Literally, [Cisco’s $34,000 TelePresence system] does nothing more than the Passport does—though they’ll throw in a 37-inch monitor,” says Malloy. Of course, that’s not really true. Just for starters, those private networks are more reliable and less finnicky than the open Internet, and those systems offer more ways to bring more sites into conferences. But if you just want basic video-conferencing, he has a point.

That $2,500 is still too much for most people, most of whom can make due with iChat on the Mac, or Skype. But Wainhouse Research analyst Andrew Davis, an expert in this market, says the Passport could catalyze the market for video-conferencing gear among small and medium-sized companies. Then there’s telecommuters—a category LifeSize says will grow from 18% of the workforce to 35% over the next few years. Some companies may find it cost-effective to outfit some of those people with a cheap video-conferencing system. And some contract workers may find it worth the money; after all, it would pay for itself just by nixing the need for just a business trip or two.

While LifeSize is still a bit player in terms of market share, products like the PassPort suggest the company is likely to have an outsized impact on the market. It’s pushing a more decentralized, democratized vision for videoconferencing. If Cisco’s systems are like mainframes, in their cost, power and complexity, LifeSize wants to be the PC — cheaper, easier to use, and controlled by the user. The company is even in talks with Skype; already, Passport users can type in a Skype address to have audio-only calls with any of the 500 million people who have one. Clearly, the ability to launch video calls with Skype users must be the next step. Then, Passport users could hold Skype calls on most any big-screen TV, rather than have everyone hunch in front of the PC.

So how is LifeSize doing? Malloy says sales have grown 140% in the past 12 months. While he won’t share revenue figures, he says the company has 9,000 customers, and is adding 800 new corporate customers every quarter (Cisco has less than 500, for its much pricier gear). My hunch is that the company already has the revenues necessary to go public, but has work to do on the profits side.

Here’s an awfully jittery video I did with Malloy; I’m recovering from surgery on my right shoulder, and clearly my left hand has the shakes!

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Reader Comments


October 5, 2009 02:38 PM

Craig Malloy Lifesize Communications your Passport is universal. Global human logistics consequently resulted in improved products from PictureTel, and Hewlett-Packard, Cisco. Imagine Skype, Google Talk, and so many platforms for free video/audio are endless. Emerging markets/developing countries with poor rail/road, airports, will benefit for ICT access, education, training, literacy needs millions of Passports. There's a need for assembly/manufacturing in markets as China, Indo-Pak sub-continent, Russia which combined are much bigger than the US market. Should be produced to grab the opportunities of billions of people who live in this part of the world.


October 6, 2009 07:14 PM

When is the need for "portable" video conferencing system required over a "fixed" base system? When a small business buys one of these, won't they leave it in some room for all to use? If one person needs to video conference, why not just use something like Skype.. it's good enough, and as portable as their laptop/netbook. Why do individuals need 720p to have a 1 on 1 meeting? I think the PassPort's only usefulness is its interface to the bigger screen. Woopie. The reset is marketing hype.

Randy Baker

October 12, 2009 06:39 PM

As someone who telecommutes 3 weeks a month I can say that 720p would make an extraordinary difference in my ability to facilitate meetings remotely. Without 720p and at least 15 frames per second, video adds nothing to the telecommuter experience on either end.

Like with email, when you get a back-and-forth going beyond 3 iterations you need to pick up the phone and talk. So it is with teleconferencing, at some point you need to hang up the phone and meet face-to-face. I see this solution as avoiding the travel cost of meeting face-to-face.


October 13, 2009 01:58 AM

Sometimes small portable devices can fit some nice markets. The SQ3000 from Unidata is the worlds first 3-way video conferencing portable handset, priced at $350. it is similar to the Passport but is also a multifunction phone that uses open internet but is SIP based and non-proprietary. Craig is correct that there is a growing demand for portable HD video conferencing and these two products will stoke a growing demand for low cost portable and personal video conferencing.

Michael Varis

October 19, 2009 06:53 PM

Our implementation of Lifesize (at a different employer) included two Passport systems on rolling carts that would be shared between several conference rooms. Just plug in power and ethernet and they were able to connect to any of the static Lifesize units in the remote office conference rooms.

Current office Polycom systems at a different employer are on leased private lines with managed routers and would be difficult to move without vendor or network intervention.

One interpretation of "portable".

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BusinessWeek writers Peter Burrows, Cliff Edwards, Olga Kharif, Aaron Ricadela, Douglas MacMillan, and Spencer Ante dig behind the headlines to analyze what’s really happening throughout the world of technology. One of the first mainstream media tech blogs, Tech Beat covers everything from tech bellwethers like Apple, Google, and Intel and emerging new leaders such as Facebook to new technologies, trends, and controversies.



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