Posted by: Olga Kharif on July 30, 2009
Of all prepaid wireless services out there, consumers are least satisfied with MetroPCS’s, according to a new survey from J.D. Power & Associates. Last year, MetroPCS placed first among all U.S. prepaid carriers in user satisfaction.
Released on July 30, the survey of 4,229 Americans found that consumers were most satisfied with Net10, Tracfone and Boost Mobile. Net10, which made the rankings for the first time this year and is a service provided by Tracfone, was praised for simplicity of its plans. The company charges 10 cents a minute for all calls. The survey tallied customer satisfaction based on factors such as performance, reliability and cost of service.
User satisfaction for the following services was below industry average: Verizon Wireless, AT&T GoPhone, Cricket and MetroPCS.
So, why has MetroPCS slid down user satisfaction rankings? If you are a customer of MetroPCs, please tell us about your experience with the service.