Posted by: Olga Kharif on June 30, 2009
When Microsoft launches its Windows Marketplace later this year, it will apparently allow buyers to return mobile apps they don’t like.
According to this story, users of Windows Mobile devices who buy apps through the store will be able to return them within 24 hours. My initial reaction: I am not sure that’s a good idea.
Surveys show that most Apple App Store users rarely use mobile apps they download for more than a day. That makes sense: You may download a game today, and play it for a couple of hours. By tomorrow, you are sick of it, and you move on to something else.
So Microsoft’s generous return policy could backfire: People may download a game, play it, and then return it. Essentially, users might use this policy to take independent app developers for a ride. The developers will get less money — and might be less willing to create apps for Microsoft.