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iPhone Crushing iTunes Store?

Posted by: Stephen Wildstrom on July 11, 2008

It looks like the first-day demand for the iPhone 3G may have brought down a critical part of the iTunes Store. After you get an activated iPhone, you still must synch it with iTunes before you can use it.


My attempt to do the initial sync on both a Mac and a Windows machine failed. Windows reported a timeout error trying to connect to the iTunes store, while the Mac just sat there forever saying “Connecting to iTunes Store.”

An attempt to sync an iPod Touch generated the error message above.

I’ve reported the problem to Apple and they’re checking it out. I’ll update when there’s news.

Reader Comments


July 11, 2008 10:56 AM

Same thing here for me with an iTouch, although now I no longer get the option to upgrade, it went back to saying v1.1 is the current version.

Chris Bartow

July 11, 2008 11:28 AM

After waiting inline for 3 hours, I got the last one at my local AT&T store. Number ported instantly, but can't unbrick the phone. Apple FAIL!

B Rose

July 11, 2008 11:34 AM

I have a smililar prob as well. im getting the same screen only it says,

"We could not complete your iTunes Stor Request. An unknown error occurred (-9838)"

Now my phone is bricked and cant do a thing on it! Very frustrated! Come on Apple, fix it!!!!!!

J Johnson

July 11, 2008 11:52 AM

Confirmed on the West Coast, connection timing out after I upgraded to 2.0. Can't use my phone.

Makes the professional world real happy.


July 11, 2008 11:56 AM

Same thing. Just bought the phone here in SF, they couldn't get it activated in the store and I'm getting the same warning message on my home PC when I try to connect to the iTunes Store.


July 11, 2008 11:56 AM

I had it and so did 2 other people I talked to. It's most likely just because of the incredible demand right now. Even the computers in the ATT store were overloaded.

They'll have it fixed, its just that too many people are trying to access it. Time is of the essence!

Glan Thomas

July 11, 2008 11:58 AM

I've just tried updating my iPhone to version 2.0 through iTunes in UK and keep getting the -4 error. My iPhone is now totally unusable and will only make emergency calls!

This is the worst Apple software update ever! I bet even Microsoft could have done been. Shame on you Apple!

G Miller

July 11, 2008 11:59 AM

I have the same problem but in my case it's after I downloaded the iPhone 2.0 software to my 1st generation iphone. Not sure what to do, except to wait until the boys in Cupertino get it back online.


July 11, 2008 11:59 AM

Ditto. I have the original phone and had to restore after trying out the new .ME. iDisk will not sync. iTunes is giving me multiple errors. AND my phone is now inoperable. What a mess.


July 11, 2008 11:59 AM

Apple should have released the 2.0 SW with the iTunes 7.7 release. This way, all the EXISTING iPhone owners could have upgraded (and most importantly ,re-activated the phone through the itunes store) BEFORE the MAD CRUSH of people trying to activate the 3G phones.

Now I've got a brick until the iTunes store has the gumption to handle the requests.

Just plain stupid Apple is sometimes.


July 11, 2008 12:00 PM

Me too, except the error says something about the server timing out. Now I'm stuck at work, trying to update, and my phone will only dial out to emergency numbers. How am I going to survive until I get home without being able to text or play with the new apps????

C Fergy

July 11, 2008 12:05 PM

Yeah i keep getting error (-4) and i dont have any other ATT phone so im screwed until they fix it


July 11, 2008 12:05 PM

Same problem for me :(


July 11, 2008 12:06 PM

ARRRRRRGGGGG.... iPhone 2.0 Brick. Error -9853, Error -4. Why why why why why didn't I wait!

Nice job, Apple, well thought out. Oh yeah, mobileMe is a real hit, too. Oh wait, that doesn't work either!!

Trey Benton

July 11, 2008 12:08 PM

Good thing I didnt stand in line for 4 hours - or better yet camp out. Instead I downloaded the 2.0 update and got a nice bricked phone. WTH?

Bill O

July 11, 2008 12:10 PM

Had a good working iPhone (V1.1.4) before he morning update - with a healthy percentage of 6 million users needing the 2.0 software, I should have waited, knowing that's a record demand on any download/update process. 20/20 hindsight: Apple should have sequenced the new activation vs. updates for old phones.

In the meantime, we'll all have to wait for Jobs to get this dream unlocked at the iTunes store. Phone support was 45 minutes on-hold, then an automatic transfer to a ringing phone that's been ringing now for 30 minutes... and counting Anyone sweating in tech support?


July 11, 2008 12:10 PM

I'm screwed too.


July 11, 2008 12:11 PM

Same here in Denver.. My phone does not work! gives me the same error upgrading my current iphone to 2.0!! now i dont have a phone!!!!!! ahhhhh!!


July 11, 2008 12:12 PM

Even worse, if you try to update your current iphone (old version) it will become useless bc you need to log on to itunes to unlock it after updating to the new OS...only to get network timeout! now i have no phone!


July 11, 2008 12:12 PM

Part of the problem is that you have all of the original iPhone people upgrading to version 2 and it goes through a similar activation process through iTunes.


July 11, 2008 12:13 PM

here's my experience of purchasing the white 3G iphone this morning

**Business customers with corporate discounts BEWARE!
you will not be able to purchase the iphone at an Apple store. here's my recap


July 11, 2008 12:13 PM

Ugh.. Me too.. I love my iBrick. Just a tad frustrating.

Christopher Cobb

July 11, 2008 12:16 PM

I am going out of town today and just bricked my phone. I got the entire 2.0 download and it couldnt finish the install because of timing out to itunes network. All the hype leading up to this event and they couldnt predict the network load and prepare for it. This is I.T. dropping the ball big time. Hey Apple hire the xbox live guys to teach you how to run a network.


July 11, 2008 12:17 PM

This should have been anticipated by APPLE! I use my phone for everything, I cant go to work without a phone!


July 11, 2008 12:20 PM

I downloaded iTunes 7.7 last night and did a restore on my iPodTouch to 1.1.4. This morning I tried to connect and get the 2.0 firmware and the iPod Touch doesn't show up in iTunes. The 3G does, but have same issues as the ones above.

david Molinaro

July 11, 2008 12:21 PM

updating 1st gen. 8 gig iPhone to 2.0 today (July 11th) gave me a 'We could not complete your iTunes Store request. An unknown error occured (-4). There was an error in the iTunes Store. Please try again later.'

anyone experience that? Any ideas on what a (-4) error means.

please advise.

david Molinaro

July 11, 2008 12:22 PM

updating 1st gen. 8 gig iPhone to 2.0 today (July 11th) gave me a 'We could not complete your iTunes Store request. An unknown error occured (-4). There was an error in the iTunes Store. Please try again later.'

anyone experience that? Any ideas on what a (-4) error means.

please advise.


July 11, 2008 12:25 PM we love you when you good but we hate you when you let us down. i just pick up my iphone 3G at rogers store in Toronto,canada. i could not activate it there so they send me home to do it. now my iphone will not activate and my old one is dead. lol. wait 4 u now APPLE.


July 11, 2008 12:26 PM

I thought Apple had their act together, but this should be embarrassing for them - they know exactly how many phones they've sold and therefore the capacity that they will need to accommodate today. I'm leaving town in a few minutes, and it looks like Apple has disabled my phone for me.

Remember that Mac ad from 1984? Watch it a mac user for 15 years, I'm starting to feel a lot more like the guys in gray.

Charlie H

July 11, 2008 12:26 PM

another dead uk iphone here too. I forgot about the launch, connected my 1st gen iphone this afternoon and it started an auto update, failed and now I can't restore, even to version 1.1.4

I use my phone for business and this is NOT what I expected from Apple. I'm now charging my old phone to pop the simcard in so at least I can receive calls


July 11, 2008 12:27 PM

Same here. At least I kept trying and trying until I got everything working EXCEPT my iPod function--though nothing reads in the "big" window in iTunes so I can't even get to my summary screen. At least I got an appointment at an Apple Store late tomorrow afternoon if I need it--but it's tough for me to get there!


July 11, 2008 12:29 PM

I'm getting sync'ed now.. Hopefully I'm done.


July 11, 2008 12:29 PM

Updated to 2.0, phone now says to connect to iTunes, but then I get a timed out error, "We could not complete your iTunes store request. The network connection timed out. Make sure your network settings are correct and try again." - when my internet is working perfectly fine. Tried rebooting my computer, but still getting the same message... phone will only do emergency calls... great.


July 11, 2008 12:30 PM

Waited on line for 4hours, ported my number, on line to sync it and itunes just crashed. Now i have absolutely no sevice either on my new iphone or my old carrier

Jack Miller

July 11, 2008 12:30 PM

Not to pile but ditto shiny white iPhone brick and I walked out the store with my old iPhone not working and the new one not working and a morning full of conference calls that had me racing home to use my old-school land line....


July 11, 2008 12:31 PM

Haha..nice job Apple and ATT. You are complete imbecils along with all the people who waited to get this overhyped phone. Enjoy your bricked device until they decide to fix the problem

brooklyn kid

July 11, 2008 12:33 PM

same for us cats in new york. long ass line wait only to be followed by this. i wish I could at the very least sync my music and photos.....good move apple.


July 11, 2008 12:34 PM

What a sweet way to treat your current and new customers Apple! You had to have known based on hype and demand that this would happen! I would think that you would have geared up for it! After standing in line for hours just to find out that the locations where I am only got 90 Iphones. They could have said something to the other 300 customers wasting their time in line to come back, or setting up some kind of system to swipe my Credit card and send it to me! Now the system is totally overloaded and I can't even make a call!! Good Job Apple!!

Brian B

July 11, 2008 12:36 PM

Why is anyone surprised? The first iPhone crashed Apple's computers as well. Never buy on release day. I'm waiting till next week to get mine. No lines and no server crashes.


July 11, 2008 12:37 PM

I've been getting the same error since 9 AM EDT.


July 11, 2008 12:37 PM

I upgraded my 1st gen iPhone to 2.0 and now im bricked,.... only emergency calls and on my only phone Apple my faith in you is almost ruined. Shouldve learned from the intial release that the demand was going to be like this. Come on Apple fix this problem! I get a could not complete your iTunes store request. network connection timed out. check your settings blah blah blah, it's not me!!!!!!!!!!!!!!


July 11, 2008 12:39 PM

Same here in the UK too......

Not looking good for any of us.

Wonder if I get a day of contract time refunded?? (as its 1800 here)


July 11, 2008 12:40 PM

I downloaded the update for 2.0 and it completely set the phone back to the factory settings while upgrading.

Jack Valko

July 11, 2008 12:58 PM

My gorgeous white iPhone 3G is a brick. I paid $300 and $90/month for my brick. I feel iPwnd.

Mark Beaulieu

July 11, 2008 1:00 PM

Oh my God, I can't believe this. I did the upgrade this morning and got the iTunes -4 "unknown error". I am at work know and cannot take calls. This is terrible, as there is no way to go back. THE EMERGENCY CALL DOES NOT WORK EITHER! I am a dead duck at work. I am trying desperately but Apple is failing me big time.


July 11, 2008 1:00 PM

Another Chris in the UK, what a mess..

Been dealing with this all the ridiculous day.

Thanks again to Apple and 02 for a great product yet undelivered.


July 11, 2008 1:01 PM

Itunes crashes on gift cards at Christmas time. the HORROR....HORROR!


July 11, 2008 1:01 PM

I am frustrated at this update because I thought it was something im doing but apparently everyone is having the same "cannot access itunes store" problem. Itunes said it retored it to factory settings. Did we all lose our numbers and everything? What do we do when its up again? When should we all try?


July 11, 2008 1:02 PM

Bought the phone at lunch time. There wasn't a queue at all. Within 15 minutes I had an iPhone. However several hours later I'm stuck with an "iBrick". The phone will not connnect to the itune store. I'm "iPissed".


July 11, 2008 1:02 PM

Waited in line in the pissing down rain for a phone i cant even use. well done apple. well done.


July 11, 2008 1:03 PM

This is not fun. I am expecting a phone call from a hiring manager today.

My phone is inoperable and hopefully my VM works in case people do call me.


Apple, you owe me a job. ;)


July 11, 2008 1:04 PM

Nice excuses from AT&T and Apple: "We didn't realize the system would be so overwhelmed".....No? What--you expected to sell only a couple hundred 3G's today? You fucking idiots.....worse, my old iPhone won't even phone today.......great job, Apple.....


July 11, 2008 1:04 PM

I have a 1st generation iphone, uploaded the 2.0 software and ever since 4 hours and counting- error -4 appears?????

Anyone know if Apple has commented on this?

spencer Lowe

July 11, 2008 1:05 PM

my original 8gb iphone will now only make emergency calls


July 11, 2008 1:05 PM

Annoying? Yes. The end of the world? No. People need to calm down a little & put things in perspective.


July 11, 2008 1:07 PM

Ugh... same here. started with error 9893 in iTunes, now I get error 4. You would think this would have cleared up by now.


July 11, 2008 1:08 PM

Columbia, SC is a complete mess also. The line didn't move for hours. A complete screw up.


July 11, 2008 1:08 PM

The systems took my $$ super fast, now I have a brick and my old phone doesn't work. Nice going apple...


July 11, 2008 1:11 PM

I am having the same problem as everyone else has with iTunes being down. If you take the SIM out of the iPhone 3G and put into a backup GSM AT&T (or unlocked) phone at least you will have service until Apple can get you sh*t together.

Orlando, FL


July 11, 2008 1:15 PM

Network Connection timed out!!!


July 11, 2008 1:16 PM


Yes, this is a joke. Come on Apple, service your damn customers.


July 11, 2008 1:17 PM

Same thing in California.

San Jose

July 11, 2008 1:18 PM

Hopefully Apple learns from this--people just don't like bricks!

Ken Leebow

July 11, 2008 1:18 PM

Same problem as everyone else. Looks like Apple has a PR disaster on its hands.

Oh well, welcome to the world of computing.


July 11, 2008 1:19 PM

Same problem here sice6:30 MST this morn. Did its lil restore and now i got that nice msg and no phone to use.... WTF apple


July 11, 2008 1:21 PM

Same here on East Coast; stood in line for 2 hours, got the last of the (measly) 30 phones the ATT store had.

iTunes not able to connect, but after a few tries, my phone now works -- my number was ported and everything... EXCEPT that my Mac doesn't recognize the iPhone at all and I can't sync anything.


July 11, 2008 1:22 PM

same problem here. -4 error message... lets not forget microsoft totally screwed up when trying to download the new call of duty 4 maps. SERVER OVERLOAD YO! Just b patient all u instant gratifiers


July 11, 2008 1:23 PM

Bricked in the MA

Jack Valko

July 11, 2008 1:23 PM

With two hours of trying, I finally got through to iTunes and data from my other iPhone is restoring to the 3G. whew!!


July 11, 2008 1:26 PM

Wow they should of just let the people who bought iphone in the first day or so to have the ability to connect to itunes store. Cause now my number has ported over to a bricked phone. No phone for me until itunes is fixed. I wonder how many bricks we got sitting out there now. My understanding is that even the first generation iphones that tried to upgrade are bricked now too. Wait to go Apple.


July 11, 2008 1:27 PM

Ummm.....Duh? It was a firmware and software update....this was not an OS X install of course the phone got restored to Factory.....It says that on the screen when you store...(just have to not roll face on Keyboard)


July 11, 2008 1:27 PM



July 11, 2008 1:28 PM

Same as all above - i waited 1.5 hrs for my 3g in the rain in new york - got it home and got the server not responding error from itunes. Very nice apple - as if they didnt know they would be getting crushed today? i agree with above posting suggesting the 2.0 patch be released with itunes to give their systems a chance of keeping up. At least it works as a phone for now..


July 11, 2008 1:29 PM

Apple could have warned everyone - but they are business people - they know that in the end we will all be happy - and in the meantime - the news will report record demand for the iphone that crashed the servers - they then get to apologize and claim that they had no idea demand would be that great. Apple makes good products - but their manipulation of marketing in this manner feels a little mean-spirited to me today. How many loyal customers are continually connecting their Iphone hoping against hope that it can be activated. Apple earned some bad karma points today.


July 11, 2008 1:35 PM

I should have bought an LG DARE. Knew I shouldn't have given into the faciast apple whores.

Sherwin Mansubi

July 11, 2008 1:37 PM

uuuurrrrrrrrrgggggghhhhhhhh!!!!!!!!!!Same problem for me here in Los Gatos.


July 11, 2008 1:38 PM

Got the 2.0 download later this morning then start the update...... Sever time out and tah dah brick! AAAGGGHHHH!!!

Dave Silk

July 11, 2008 1:41 PM

Yep, here in Essex in the UK and I've just tried to upgrade my original 8gb iPhone today. Everything went fine until I got the aforementioned -4 error code.

Mind's a GREAT looking brick I've got.

Sometime I HATE technology! (lol)

Yours frustrated, Dave XXX

P.S. Don't call me on my's no longer working!


July 11, 2008 1:44 PM

Freakin -4 error message. cant even download apps!


July 11, 2008 1:45 PM

Got a cpy of 2.0 and itunes 7.7. last night I should upload them 4 everyone


July 11, 2008 1:46 PM

So what do we do? Just sit here continuously trying to sync our new phones we're all so excited to use but can't? When I got mine, the guy at AT&T said very few phones were getting cracked. So it looks like some are making it through but the system can't take everybody at once.

I mean, now that I know it's not just my crappy Vista machine, I feel lots better. But it still suck to not get to play with my new phone...

Anyone for some AOC?


July 11, 2008 1:46 PM

Everyone seems to be so critical of Apple. Perhaps you should cut them some slack. In order to be able to predict that there servers would be overwhelmed, they would have to know the number of iphones sold (about 6 million) the size of the update (about 300 MB), an approximation of the percentage of people who would be updating to 2.0 on the first day (say 20%) and the capacity of their servers.

Really, to expect Apple to be able to crunch such complex numbers is unfair. Now maybe if they had a scientific calculator they could do the math on an Iphone--oh, wait, there is a scientific calculator in 2.0 ... perhaps their server was down :(


July 11, 2008 1:46 PM

trying to load the 2.0 software and dont work, you would think apple would have realised the demand and had something in place for the inevitable to happen, i feel or the ones whos iphones worked this morning with 1.1.4 and now cannot use the new 3g one as they cannot activate, come on apple sort it out and while your at it drop the ridiculous prices you charge for movies and tv programmes its a joke!!!!!!!


July 11, 2008 1:49 PM

What a complete balls up!

no word on the apple website about this yet? i phoned the support guys and he laughed at me saying "yeh this happening for everyone and i'll just have to wait!"...great!

unfortunately its a phone and its totally useless until someone in a data centre sorts this out. its a good job i dont have any vital calls to make or receive..... i hope a few apple IT staff are sweating about this...come on get your act together......


July 11, 2008 1:49 PM

Maybe we should all just go outside and enjoy the sun a little until it's fixed. I'm sure it'll be fixed before the end of the day.

What did we all do before cell phones?!?!?!

OH, I should say, I'm pissed off too. I waited for the iphoney and I'm trying to activate it.


July 11, 2008 1:52 PM

Apple underestimated the demand. It happens. Here's why they really suck: They could have prevented you from upgrading in the first place, know you would be able to activate. They knew, when I downloaded the new firmware that it would brick my phone and they let me do it anyway.

One bad Apple spoils the bunch!


July 11, 2008 1:53 PM

SO, we're all having the same problem. But, what do we DO about? Any guidance from Apple?


July 11, 2008 1:54 PM

They're all laughing over at Microsoft. Now I've not only got a bloated Vista resource hog on the desk, but a Rotten Apple iBrick tethered to it!! So, Microsoft don't laugh too hard, you have version 7 coming out to outdumb Vista. I'd call Rotten Apple and gripe but my F*@#ing phone doesn't work.

steve Spence

July 11, 2008 1:54 PM

error (-4) in nashville at 12:54 central time while updating old phone to 2.0, had to use skype to make important calls, this sucks, haha.

chaddy d

July 11, 2008 1:55 PM

i have been waiting forever just for this one update and it wont let me complete it... mega bullshit apple


July 11, 2008 1:55 PM

Reporting from North Hollywood - restore from itunes has failed. "Devices - iPhone" tab in itunes is "Accessing iTunes Store..." and timing out. My phone is useless right now and I have a job interview this afternoon.


July 11, 2008 1:55 PM

Still bricked in Colorado (11:55 local time)

Peter McGill

July 11, 2008 1:56 PM

I upgraded a 1st generation phone. I ended up trying to restore. Did not go well. Phone went into Emergency Only mode. Then after about a half hour, it popped back into normal mode (with the old software). Of course now I still can't connect to the iTunes Store to get it back "online" to be able to sync my contacts, etc. But at least the phone is working again. I guess I'll just have to wait until the mad rush is over to sync back up.


July 11, 2008 2:03 PM

When will Apple post something about this major F*** up on there website?

even that fails to open?

patience is a virtue i suppose, but it is friday night here (UK)

nice one apple.... just let us know what is happening please....
and how long we have to wait around with bricks


July 11, 2008 2:03 PM

Hahahahahhaha check this out


July 11, 2008 2:03 PM

When will Apple post something about this major cock up on there website?

even that fails to open?

patience is a virtue i suppose, but it is friday night here (UK)

nice one apple.... just let us know what is happening please....
and how long we have to wait around with bricks

MS Convert

July 11, 2008 2:05 PM

Ha Ha Ha, exactly why does everyone seem to think that Apple cares about your iPhone problems. They have your money, are going to get more money from most of you, and there's nothing, absolutly nothing you can do about it.

I have never had an update problem with Windows Mobile device, no lockups, I install all the 3rd party apps I want, and the largest touchscreen phone is still the original iPaq, the iPhone is just a copy with cute icons. I have seen mindless followers before, but this takes the cake. BTW my iPhone cannot activate either, but no apple device will ever be more than a toy to play with for me. I purchased the iPhone $50 locked up restored it and I'm still laughing at all of you who spent 250+ for a toy. Apple IS NOT A SERIOUS COMPUTER COMPANY, and if it weren't for Microsoft, they would have gone out of business long ago.

Not to be rude, but if you are going to be sheep, stop complaining and follow blindly, there are other options, and no real professional would ever depend on an Apple product.

Good luck to all of you, but this is the 2nd time Apple did this to you, maybe you should rethink your position, after all this type of business practice is why Apple was going bankrupt to begin with.


Mike Honcho

July 11, 2008 2:08 PM

Does anyone know about how long we will have an iBrick? This has to be causing concerns to everyone who depends on this phone for business purposes. Didn't see this one coming from Apple maybe from Microsoft...


July 11, 2008 2:12 PM

Same over here in London, queued up to get it and now have a very expensive doorstop!


July 11, 2008 2:14 PM

Why did I spend all that time in line? For a brick? Last time.


July 11, 2008 2:16 PM

I think we're all having the same problem. But is there anything that we can do about it? At all?! I didn't spend 4 hours in line, for a brick to sit connected to my computer for the whole day. Any ideas of what we can all do?


July 11, 2008 2:17 PM

>Annoying? Yes. The end of the world? No. People need to calm down a little & put things in perspective.

I agree with this guy...although I'm just trying to upgrade a classic iPhone to v2.0 of the software. I didn't stand in line for x hours to get the shiny new 3G. I'm planning on doing that Monday. Until then I was hoping to at least play with the new software, but that is looking like a no go for now.

I'm getting the "unknown error occurred (-4)" in Winchester, VA.

Apple, we know your working on it, but we sure will be happy when you get it working again :)


July 11, 2008 2:17 PM

Still bricked in Oregon -11:20AM local


July 11, 2008 2:20 PM

Um, clearly they should care. Every minute my phone isn't activated is a minute I could be purchasing and downloading apps for it from the AppStore.


July 11, 2008 2:21 PM

Frustrating yes. Predictable yes. They will fix it.


July 11, 2008 2:22 PM

Huzzah for the new iBrick 3G. *rolls eyes*

Come on, Apple! Get your crap together and fix the servers! I wanna play with my new iPhone!


July 11, 2008 2:22 PM


1:22 pm Texas


July 11, 2008 2:23 PM

I really hope media reports this fairly and lays all blame on Apple. Apple is so loved by media people that they rarely cop any bad press. But with DOW tanking 1% everday this stupid news may not make it on front pages.

matt sheward

July 11, 2008 2:24 PM

what an absolute waste of time. The worst thing is over 18 months it costs £810 on a £45 contract. This is for a Supposed to be £99 phone to buy across the world. But where in the world can you buy one. Apple jokers


July 11, 2008 2:25 PM

Laughing at "MS Convert" for being so anal. Lay back dude, don't be so angry. If only Microsoft had anything to offer that could possibly back up their servers. Yes, Apple should have taken better measures to prevent this, but damn, don't be such a hater.


July 11, 2008 2:26 PM

So what do we do? Just sit here continuously trying to sync our new phones we're all so excited to use but can't? When I got mine, the guy at AT&T said very few phones were getting cracked. So it looks like some are making it through but the system can't take everybody at once.

I mean, now that I know it's not just my crappy Vista machine, I feel lots better. But it still suck to not get to play with my new phone...

Anyone for some AOC?

Jake Richter

July 11, 2008 2:27 PM

The iTunes overload issue is also affecting Apple TV units. Can't order movies via our Apple TV box...


July 11, 2008 2:28 PM

This is the first problem I have had with any of my apple products, and I must say it's very frustrating. Its' taking me back to my Windows days, and those are flashbacks that I DO NOT want!

I'm really put out by this, and I hope they fix it soon. I CAN NOT GO WITHOUT MY PHONE!

El Sud

July 11, 2008 2:30 PM

Got the 2.0 at 9:37am PDT, bricked until 11:27am, activation went through and everything is working fine now.


July 11, 2008 2:30 PM

Just upgraded to the 3g iphone and it wouldn't sync in the store so I went home to do it. Itunes never allowed a sync, never gave me anything but the -4 error, but all of a sudden the phone just cleared the connect to itunes message and started working. Still can't sync to get contacts, etc. but the phone is working.

Big Daz

July 11, 2008 2:30 PM

Don't worry it's a world wide issue, were in the UK and are having the same problems.

It seems Apple and Itunes wern't quite ready for millions of people in 22 countries all trying to activate at once!!



July 11, 2008 2:32 PM

if you go to to re download iTunes 7.7, they took out the button for download.

on all of my computers software update freezes.

my iTunes wont even recognize my iPhone anymore.

the iTunes store wont let me make purchases

WTFreak Apple!!?!?!?!?

Is some hacker doing this?

Phil P

July 11, 2008 2:34 PM

AT&T sent me to the store to replace my SIM card. HA!! Now I get the same response as before, but with a nice 1 gallon $5.00 trip to the store! Calls missed, appointments cancelled. Great for the working class! I know the phones at Apple and Microsoft work! To many issues!


July 11, 2008 2:37 PM

Mine worked after about 3 hours. Works great, all it was cracked up to be. Show a little patience. It will be rewarded. MSconvert is simply wrong on every count. Talk about sheep. Talk about not having any update problems, it's because no one wants to use a windows mobile phone. That is what I laugh about.


July 11, 2008 2:37 PM

Does anyone comprehend the backend required by apple to run this show and support billions of people trying to activate at the same time? I'm afraid to say you've obviously got zero background in computing to not understand that there are always unknown variables that will occur with something NEW. How could apple possibly put such a stringent stress test in place? I guarantee they tested this as much as was possible... If you don't have a backup phone you can toss your sim into then you've learned your lesson.

Mike E

July 11, 2008 2:41 PM

I have same problem on 1st gen iphone. Why didn't Apple anticipate this amount of traffic? The phone is great, but I am getting a little tired of some of these issues. I use this phone for my business and I cannot do anything. I wonder if Apple or AT&T are going to compensate for lost time. I know I would have to compensate my customers if they had to wait for my company's services!!!!!


July 11, 2008 2:42 PM

Is anyone getting through?


July 11, 2008 2:46 PM

I'm iFrustrated. Has anyone tried going back to iTunes 7.6 and restoring the phone? I'm going to try on a different computer once my co-worker takes lunch. Do you think it might work to take the iBrick back to 1.1.4?


July 11, 2008 2:46 PM

San Diego:

8:00 am PST.
No update...not updates...

8:45 am PST updates to iphone comes available.

It installed and then reboots.

9:00 am PST. I-Brick

Then 2.5 hours of (-9839 itunes errors).
What I nice brick.

Try to call Apple (yeh, right... I think they have a Microsoft Call Center manager in charge today). No rings at first then rings, then "all people are busy call back later" message.

11:30 am PST
Brick now becomes Iphone V2 but still get a -4 itunes errors. I guess if you keep trying over and over again you may get the packets of data you need.

Perhaps Apple should be more Dell servers? Or update windows server software the next time? At least they can poke fun of microsoft.

Now, because I have the vodka in the freezer waiting for my return from ATT and upgrading to the new phone I'll start my long wait to give them more money for the great service.

I hear Steve Jobs is asking Steve Ballmer to lead their Iphone V3 team.

And more fun.. go to and click around. Nothing really happens other then it freezes up my firefox and I have to restart it. Cook feature.

Bet Jobs (and the executives) are at lunch with their phones they updated weeks ago thinking how great this rollout is while their 100000 sub managers hide all the issues.

Heck, time to use my VWware to boot up XP and see if I can access or itunes.

And to think I'm about to head out for more fun and entertainment. All I have to say it ALL the vendors really suck at rollouts.

To many rollouts at the same time.
What where they thinking?

Steve Spence

July 11, 2008 2:47 PM

I had it plugged in and was looking to see my post on this page and out of the corner of my eye, sync in progress started up, haha. Nashville 148 pm cst


July 11, 2008 2:49 PM

Just stumbled on this site just as i started waiting for my phone to update!! new it was not he best idear to get the latest before they fix the bug's. but it looks great in the adds. Now 2.0 no phone!!!!

Richard Lloyd-Hughes

July 11, 2008 2:49 PM

Here in Cardiff Wales queued 2 hours and 10 hours later still no phone to play with.


July 11, 2008 2:50 PM

I have the old iPhone non-3G...thought I would update everything. Could not have picked a worse day to do it with the new iPhone coming out. Now my phone is bricked and I am stuck without a cell phone. I was under the assumption Apple and AT&T had planned ahead. Boy was I wrong.


July 11, 2008 2:53 PM

Update from Denver, Colorado
I still have an iBrick. Any idea on when iTunes Servers will be back online?


July 11, 2008 2:54 PM

HEHE i thought i was unlucky but i guess my problem is common....

STEVE where are you?????????


July 11, 2008 3:00 PM

My phone will not work either,says ""We could not complete your iTunes store request. The network connection timed out. Make sure your network settings are correct and try again". This really sucks, i cant communicate with anyone. My phone only makes emergancy calls.....


July 11, 2008 3:01 PM

Errror (-4) Brick!!!!!


July 11, 2008 3:02 PM

Just got on 3:03 EST after 2 hours


July 11, 2008 3:06 PM

yeaaah great situation in Germany.. 9:00PM

The iTunes Store works, but I cant activate my iPhone


July 11, 2008 3:06 PM


i have a working iphone that I can play with! BUT i still cant sync or activate Error -4 still there....

dont know why my phone suddenly became active but hey at least i can use it for emails etc....

no phone calls or connectivity to provider (o2) yet...

Jordan Miller

July 11, 2008 3:07 PM

I just got my 16gb white to work in Illinois but it says it has no signal when i know there is one here


July 11, 2008 3:07 PM

Not to cause a mad rush but my phone is now syncing as I type. I continued to place it in and take it out of the cradle for 3 hours and bam! The phone lit up and "Sync in Progress" is displayed on the screen. I will post an update when it is complete.


July 11, 2008 3:08 PM

They really messed this one up. I have my 3g and it sitting here useless. The people that were in line were absolutely furious.

Very.. very poor planning from Apple and AT&T.


July 11, 2008 3:08 PM

Just flush your DNS cache and it will work.


July 11, 2008 3:08 PM

It's going through! Mine works now!

not very happy

July 11, 2008 3:08 PM

Manchester UK here 20:09 got the phone this morning 08;02 was stuck on sos calls only for ages now it works but wont sync! anyone know hoe long this will take?


July 11, 2008 3:09 PM

OK, I waited in line for 4 hours here in Nashville, TN. AT&T made me pay 399 for the iphone. LOng story short, I had the original iphone but dropped it in the toilet about a month ago. AT&T guy sold me a blackberry. I bought it and didn't like it. I returned it within 30 days. Today, they say I can't purchase it for 199.00 but need to pay 399.00 I was so pissed but wasn't leaving without that phone. The whole day has been ridiculous. They also tell me that I might have a phone working for 1-3 days depending on when itunes is back up... Worst experience ever.


July 11, 2008 3:09 PM

itunes seems to be working now...looks like they may have the problem fixed. Its sync-ing with itunes as I type


July 11, 2008 3:09 PM

I'm in. I'M IN!!!


July 11, 2008 3:11 PM

Yeah, it's working now!


July 11, 2008 3:12 PM

got mine delivered at 13.12 today (UK time) and still trying to activate it now at 20.12!!!!
What a bloody mess - any chance we can ask for compensation????!!


July 11, 2008 3:12 PM

Whoo Hoo! It's working. Keep on trying!!!


July 11, 2008 3:14 PM

tried to get phone on line only to find i had to continuously give my details for hours and was then informed the site had crashed. managed then to locate a phone, got second last in shop however computer would not let me upgrade so had to buy a new contract. eventually got another phone through upgrade in another store after another long queue. got it home for my partner and have spent hours trying to get into i tunes. i now have two of the damned things and neither work. all because he just had to have the new phone today. I on the other hand have a good mind to take both phones back tomorrow under the 14 day money back guarantee. opps
he has just shouted, he appears to have got his phone up and running looks like I wont be taking his back.


July 11, 2008 3:14 PM

finally got through! I had been trying since 10am, so just keep checking back.


July 11, 2008 3:15 PM

Denver, Colorado at 1:15pm MST
I'm finally able to download iTunes 7.7!


July 11, 2008 3:16 PM

My wife's iphone just updated and came back up....maybe it's fixed...


July 11, 2008 3:17 PM

My wife's iphone just updated and came back up....maybe it's fixed...

MS Convert

July 11, 2008 3:18 PM

Laughing back at Raaing.

Why would I be angry at your problems? Also, why would I hate Apple, without Apple, Microsoft with have been spilt up. I really, really want Apple to stay in business, no matter how many people have to be disappointed by their business practices.

And if you read the posts, all over the net, there are a lot of disappointed people today. But then again, the only bad publicity is no publicity.

They did it before, and now they have done it again and you can count on it happening in the future. I say, bad business practices, poor planning, or an outright lack of concern.

If you ask someone from Xerox, how they felt about Steve Jobs stealing the ideas of others, many might understand why you will never control or truly own your Apple product. A thief can never have or find honor in themselves or others.

I'm quite sure an obviously aware and superior individual like youself knows that the only reason, Microsoft does not produce every basic computer product you would ever need is the US government. It's the same reason they bailed Apple out of bankruptcy, they cannot have a monopoly. They had to maintain the illusion of there actually being competition. And Apples OS has only gained ground by having Microsoft products on them. Besides iTunes being needed for the iPhone/iPod, etc, what Apple applications are needed to use Windows to the fullest? None.

I wish you Good Luck with the whole Apple thing, but to intentionally attempt to confuse the issue with comments like you made does not do any justice to your intelligence or the intelligence of those who frequent these types of forums.

Thank you anyway for the insults, I appreciate the freedom, freedom of speech gives.


July 11, 2008 3:20 PM

I got my brick to work again by calling it from my skype account on my macbook. Don't ask... it just worked.
iPhone is working again with the 2.0 update as I can see the app store icon on the home screen, but it still won't sync with the iTunes store.


July 11, 2008 3:20 PM

San Diego at 12:20pm, iTunes Store update is running and my brick is a phone again..........go figure


July 11, 2008 3:21 PM

After trying over and over I finally got thru to itunes and completed the 2.0 s/w upgrade.

shaun samuels

July 11, 2008 3:23 PM

just started working. hurry!


July 11, 2008 3:26 PM

I'm in. Looks like a completely successful upload after waiting since 11 am CST to now (2:25 pm).

This is my worst Apple experience, and compared to my Win/Tel experiences, not terrible. Certainly a pain to be sans phone all day, but all's well in the end.


July 11, 2008 3:26 PM

Just updated the software on my 1st gen with out any issues.............suckas


July 11, 2008 3:26 PM

Keep trying, I have a 2G and made the unfortunate choice of trying to update to 2.0. Had the same problem kept trying to synch and finally got a session. Once the activation process completed the upgrade completed fine.

Tom Stovall

July 11, 2008 3:31 PM

Seems to be synching up with my Ist Gen iPhone on the east coast, right now...after hours of nothing but frustration.


July 11, 2008 3:32 PM

iphone working...keep trying yours to will work soon.


July 11, 2008 3:32 PM

I have a phone now! Woo Hoo!
Denver, Colorado at 1:32pm


July 11, 2008 3:33 PM

Man, i have the same problem updating mi ipod touch to 2.0, it gives me the message "Itunes Store cannot complete your order, please try again later", well, i think ill wait, tought i wanted to download the games and apps because im leavin for the weekend like in 3 hours, man, i hope these guys in apple hurry up doing what the have to do..


July 11, 2008 3:37 PM


12:15pm over here in California!


July 11, 2008 3:39 PM

well, I got my wife's phone to update to 2.0 and it works....

Now I plugged my phone in and it says that my version, 1.1.4 is the most current version.

Anyone else having that issue?

Jose New York

July 11, 2008 3:44 PM

I did my upgrade at 4am and it works fine!!


July 11, 2008 3:47 PM

How are you guys getting through? Mine still says I have version 1.1.4.

Apple Convert

July 11, 2008 3:47 PM

Ageeing with Raaing.

MS Convert needs to loosen up. As far as I'm concerned, this minor annoyance with the iPhone pales in comparison to what was that version of the operating system again.... ME or Vista? They were both about the same. Now lets talk about bad business practices, poor planning, or an outright lack of concern....

Just relax they are both companies out to make a buck. At the root of it all they are the same, driven by the dollar.

Sherwin Mansubi

July 11, 2008 3:48 PM

Finally got 2.0 to work. The apps are insanely cool. This will change your life. If you haven't got it just keep trying...well worth the wait!


July 11, 2008 3:50 PM

The error has stopped coming up, but now it when it loads nothing comes up. Any ideas?


July 11, 2008 3:50 PM

Trussville AL, I just got through to the Itunes store and was processed, maybe things are looking up.

Working now

July 11, 2008 4:01 PM

Try it now. My old iPhone is back on track after almost 7 hours. (3:00PM CST)


July 11, 2008 4:18 PM

mine locked up earlier when i was installing 2.0 too and i had no phone for an hour or so. i gave it some time, understanding the hourglass & when i tried again it worked seamlessly. patience.
•• just imagine if millions of curious monkeys with hundred dollar bills were at your doorstep all at the same time. regardless of the money you would not be able to fit them all thru the door at the same time. eventually the flow begins and apple is rich and the monkeys are content and everyone is happy once again in iphoneland.•• be glad you're not in the line at the mall!


July 11, 2008 4:35 PM

My iPod touch hasn't been updated yet either. First it said nothing about an update on the iPod screen in iTunes, then it did, then it went away, and now it's back again. What's going on!


July 11, 2008 4:39 PM

At 12:00 Pacific time i was finally able to sync my iPhone 3G

and it happened automatically, I didnt have to keep clicking back and forth between other itunes options and the iPhone.

Is it working for everyone else now?
Its taking forever to sync though?

Does it take everyone else at least 45 minutes to restore their phone???


July 11, 2008 4:44 PM

New phone connected now - 1:45PM Oregon time. Phew.....

Zach in Chicago

July 11, 2008 5:14 PM

I can connect to the itunes store but after the phone is setup, it will not activate because the phone can not find any service. I know I am in a good location because I am in the same location where my old iphone worked just fine and my sprint blackberry has full bars. Anyone else have this issue?


July 11, 2008 5:21 PM

Got phone to work but it is saying 1.1.4 is current. Anyone have this problem?


July 11, 2008 5:52 PM

oh the humanity!

MS Convert

July 11, 2008 7:59 PM


I have been here since the beginning and have seen all the OS'es fall. It's not an accident, and no one forced the world to use Windows.

You can brow beat that dead horse all you want, your bank, your transportation authorities, your government, and the majority of the planet uses windows. And the world is better off because of it.

But just like the O/S2 faithful, dumb terminal defenders, and those who swore the earth was flat, and the sun revolved around it, there will always be some who just want to hold on to a notion no matter what the facts state.

I SUPPORT INDIVIDUALITY AND FREEDOM OF CHOICE, so please keep up the good fight we all lose without options. Please, please, keep Apple alive and on the map, if Microsoft is divided we all lose.

Now if you guys could convince the major manufacturers to support these other OS'es (drivers and the like), it might actually be more fun. But unlike many individuals, they already see an end to the madness and no longer spend dollars to support these other products.

3.1,95/8/ME/NT/XP/2000/Vista, who cares which version of Windows it is, it was still Microsoft and Compaq that made it possible for all of us to have this interaction, by driving the home computer user market. No one else believed the people needed to have a computer at home.

Don't worry about it fellas, I loosened up when I was able to install DOS on my 5 MB MFM Hard Drive, what a BLAST!!! Freedom form diskette changes, faster program lauches, data access, OH MY. And then low and behold, 6 Diskettes changed the world, Windows!

I have every version of Windows ever made, almost every Apple system ever made, every version of SunOS/Solaris ever written, and every SparcStation ever made, Linux, Netware, O/S 2, OS/400, VMS, etc. I can't wait to see what technology is on the horizon.

I am having and have had a ball computing, but I only stand by the end user, because it's our money that makes them great(make that wealthy), and for the Billions of dollars spent, and will be spent, They could afford to get it right.

That said, I haven't done this (chat remotely) since I took my BBS down, this was fun! I might just be ready for blogging :-)

Have a great day!


July 12, 2008 6:34 PM

I tried to install yesterday. After the install was completed and I went on to itunes I got the message that I required a new version of Apple Mobile Device Support. I had the newest version so I know that wasn't the problem. I called and spoke to an apple rep for 3 yes 3 hours and in the end he couldn't help me. He said it would take another 11/2 hours. I told him I would wait----Guess what? I got disconnected. I called and waited another hour and no rep came to the phone. This is a nightmare! I'm in worse shape than before I called. Now I can't even open itunes. Very upset. This was poorly planned!

Cee Cee

July 13, 2008 11:44 AM

I had problems at first downloading the 2.0 software, but its all fixed now...just a call to Apple support made it all better.


October 5, 2008 8:36 PM

In Japan... the iPhone also sucks.
Can't connect to iTunes store. Phone crashes all the time. Apps suck. Contacts is slow. Camera is absolute crap.

So glad i paid 80,000 yen (about $800) up front to get this piece of crApple.


November 8, 2008 8:39 PM

anybody plis help me! my iphone was a 1.1.4 version,y updated my itunes first and since my itunes had a problem with a converting all my mp3 files to jmpg or some like that i tried upgrading my itunes, and then i conected my iphone and the itunes promped me with a message the recomended me to upgrade the version of my iphone which i did it resulted in my iphone total mes now my only does emergecy calls!! help


November 12, 2008 2:06 AM

well i have an ipod touch 8g and when ever i connected iot to the computer the computer turns off and restarts:(
veryy angry ive rang apple they said they cant help ring my computer manufactuer rang there they couldnt help. veryy irrataded somebody help!!!!!


June 17, 2009 3:15 PM

Mine worked like a dream. Downloaded fast, connected to iTunes with no problem and now my iPhone is working and Elvis just called me ... oh damn it was a dream.


June 17, 2009 3:23 PM

WAAAAHHH...My iPhone doesn't work

WAAAAHHH...I just had to have the upgrade before anyone else

WAAAAHHH...I have no patience whatsoever

WAAAAHHH...My iPhone still doesn't work

Did you all really think that jumping on the update immediately upon Apple's release was going to have any other result than what you are experiencing now???


July 9, 2009 12:06 AM

This is so frustrating... I went to update my iPhone 3G tonight not thinking that I wouldn't be able to use it anymore! My error says "We could not complete your iTunes store request. Unknown error -9808." I paid too much money for this phone not to work except for emergency calls. Jobs needs to get this ridiculousness fixed NOW!!!!

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Bloomberg Businessweek writers Peter Burrows, Cliff Edwards, Olga Kharif, Aaron Ricadela, and Douglas MacMillan, dig behind the headlines to analyze what’s really happening throughout the world of technology. Tech Beat covers everything from tech bellwethers like Apple, Google, and Intel and emerging new leaders such as Facebook to new technologies, trends, and controversies.



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