Posted by: Olga Kharif on July 6, 2007
I just talked to Sprint and got more details on why the company decided to let some of its customers go. They say that fewer than 1,000 customers got these letters that I blogged about last night. Apparently, some of these users called Sprint’s customer service lines hundreds of times each month, with issues that Sprint couldn’t resolve. These customers called Sprint’s customer care lines 42 times more often than an average Sprint customer.