Posted by: Olga Kharif on July 5, 2007
Sprint is not just revamping its image and its marketing campaign, but also shaking out its customer base. According to some blogs, the company just sent a letter to a bunch of customers notifying them that it’s dumping them. These customers’ offense? Calling Sprint’s customer service a lot. That’s exactly the sort of message Sprint needed to send out to boost its customer retention, doesn’t it (just kidding).
Have you gotten a letter like that from Sprint, or another wireless carrier? I’d love to hear from you. Please e-mail me as soon as possible at firstname.lastname@example.org. Thanks for your help!