Posted by: Cliff Edwards on April 18, 2007
Kick ‘em while they’re down!
As if Crackberry addicts and corporations that subscribe to Research in Motion’s Blackberry service weren’t complaining enough, Microsoft’s PR team is in high gear.
A spokeswoman just called to helpfully point out that such widespread outages as what’s occurred with Blackberry overnight in North America wouldn’t happen with Microsoft’s push email solution. The reason? Microsoft doesn’t use network operations centers (NOCs) to route emails to users. While RIM has been mum about the exact cause, most analysts believe a failure at Blackberry’s NOC in Canada caused the problem.
Think Microsoft is going to sell a few more servers because of the problem? Probably not enough to make any significant difference, but unless RIM does more to reassure customers such an outage won’t happen again, they could be looking at mass defections, benefiting Motorola’s Good Technology and Microsoft, in the future.