Blackberry Outage

Posted by: Cliff Edwards on April 18, 2007

Kick ‘em while they’re down!
As if Crackberry addicts and corporations that subscribe to Research in Motion’s Blackberry service weren’t complaining enough, Microsoft’s PR team is in high gear.
A spokeswoman just called to helpfully point out that such widespread outages as what’s occurred with Blackberry overnight in North America wouldn’t happen with Microsoft’s push email solution. The reason? Microsoft doesn’t use network operations centers (NOCs) to route emails to users. While RIM has been mum about the exact cause, most analysts believe a failure at Blackberry’s NOC in Canada caused the problem.
Think Microsoft is going to sell a few more servers because of the problem? Probably not enough to make any significant difference, but unless RIM does more to reassure customers such an outage won’t happen again, they could be looking at mass defections, benefiting Motorola’s Good Technology and Microsoft, in the future.

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Reader Comments

Shyaam Deshmukh

April 20, 2007 03:59 AM

There will be defections to Moto's Good and Microsoft's Push e-mail technologies considering the fact that it is imperative for Corporations to diversify operational risks. As for consumers, there are free software services such as emoze and flurry. Flurry technically does not qualify as a push email provider but manages to pull emails alongwith POP based emails (pvt domain emails) to a handheld/mobile phone from various web based email providers such as Gmail, AOL, Hotmail/Live and Yahoo.

Torben Haase

April 24, 2007 06:55 AM

BB's recent outage underlines the need for solutions that can be controlled and administered within large enterprise installations.
In Europe a succesful product installed is DME, which has proven its success competing with and beating BB in several large installations.

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BusinessWeek writers Peter Burrows, Cliff Edwards, Olga Kharif, Aaron Ricadela, Douglas MacMillan, and Spencer Ante dig behind the headlines to analyze what’s really happening throughout the world of technology. One of the first mainstream media tech blogs, Tech Beat covers everything from tech bellwethers like Apple, Google, and Intel and emerging new leaders such as Facebook to new technologies, trends, and controversies.

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