Posted by: Rob Hof on September 27, 2006
Randy Smythe’s Glacier Bay DVD was one of eBay’s largest sellers until last January, when his store abruptly closed—stiffing many buyers (including me). Now, he has surfaced with a blog where he intends to offer tips to eBay sellers. Interestingly, while he sees problems with eBay, especially what he sees as its undue focus on its investors instead of its merchants, he doesn’t blame eBay for his woes:
I made the decisions or neglected the issues that caused Glacier Bay’s demise. I ignored the competition, I didn’t adapt to the changes in the marketplace, and I didn’t cut overhead when I should have. The reason I am adding my voice to the discussion on eBay now is because I believe it can still be a fantastic “venue” for small businesses and hobbyists, and I don’t want you to go through what I did.