Posted by: Rob Hof on June 22, 2006
Two of the biggest marketers in the world showed up at the Supernova conference in San Francisco today and sounded more like Web 2.0 zealots than brand giants. Michael Wiley, director of new media, GM Communications, at General Motors, who’s responsible for GM blogs, sounded the most radical: “The existing advertising paradigm sucks,” he said. “It’s woefully inefficient. We give consumers virtually no information.”
He and colleague Curt Hecht, executive VP and chief digital officer at GM, have been meeting with social networking and media companies in the area the last couple of days, and Wiley sounds like a fan: “We see the new social media space as a place we can become engaged,” he said.
Likewise, Stan Joosten, Procter & Gamble’s innovation manager for holistic customer communication (how’s that for a title?), said P&G needs to experiment more with social media—carefully. “We have to stay out of some places” where people don’t want to see ads, he noted. But he says P&G wants to engage with customers wherever they are online. “People want to talk about things they care about and you give them a platform to do that.”
Interesting stuff from companies that have helped define mass-market advertising for decades.