VoIP review: SunRocket

Posted by: Olga Kharif on February 14, 2006

I’d reviewed eight VoIP services in the past two months. And today, I played around with yet another service, SunRocket, which is growing in popularity. SunRocket is one of the cheapest — if not the cheapest — VoIP services around. For $199 a year (that’s less than $17 a month), you get unlimited calling anywhere in the U.S., Canada and Puerto Rico. The company’s international calling rates are pretty low, compared with other VoIP providers, too: Each month, you can do $3 worth of international calling (it’s included in your plan). Calls to China, for example, cost 3 cents a minute, which is quite low.

Better yet, even though SunRocket is cheap (most low-end VoIP services start at $19.95 a month), its set-up took, like, two minutes; normally, you have to spend two hours walking through the set-up with some help from tech support. And its quality and features are impressive.

The voice calling clarity and quality are about as good as a traditional phone's. And its features are as plentiful as those of many other services I've trialed.

I could block outbound international or 411 calls. I could block anonymous calls, or calls from specific numbers (the caller I blocked would get a busy signal). Enabling caller ID, and forwarding calls from all of my friends to another number when I don't pick up was a piece of cake.

Voicemail was very easy to configure through the SunRocket site. I could get my voicemails sent to my e-mail address (I got the e-mail virtually immediately after a voice mail was left). I couldn't record a greeting from the Web site, though, and it took me a little while to figure out how to record it over the phone.

SunRocket also offered one important extra that most other VoIP services charge for: You get a free additional phone number with each service. That can come in handy for families where a teenager wants to have his or her own line. When a call to that line comes through, your SunRocket phone can emit a different-sounding ring. The additional number also has its own voicemail box and its own set of features. The best part is, all of this stuff doesn't cost extra.

Now, moving on to a couple of things I didn't like about the service. First off, believe it or not, SunRocket's brochures say it can take up to 10 days since you activate the service for you to be able to receive inbound calls. Granted, I was able to get incoming calls right the way. Still, I've never heard of any other VoIP service companies saying that users might have to wait for up to 10 days for their service to start to work. That's a bit over the top, that.

Second annoyance: You only get to make two free directory assistance calls per month. Most other VoIP services make all 411 calls free. Lastly, I just need to mention that the first DSL adopter SunRocket sent me was defective. That said, the company had already discontinued that equipment line. And the new gear they sent me works like clockwork.

Overall, I'd say the service works pretty well. What has your experience with SunRocket been like?

Reader Comments

Dave Taylor

February 14, 2006 5:02 PM

I've been interested in SunRocket too, and I like their flyers! But I've been using the Canadian-based Vbuzzer service for a few months with very good results: we even use it for recording phone conferences and it works great. Even better? It's $10/month for unlimited US and Canadian calling, so it's even cheaper than SunRocket (and you don't have to pay for a year in advance).

George H.

February 16, 2006 10:39 AM

I've been using SunRocket for almost a year now and I have been very pleased. The greatest thing about sunrocket for me is that they are upfront with their billing and pricing. When they said $199 for a year, it was exactly that, no activation fees or extra taxes. Its nice to have a company that plays fair.

Also, the call quality has been great and the added features that you get online are really useful (like listening to voicemail or forwarding calls to anywhere you are). I couldn't really be any happier...

darren champion

February 18, 2006 11:15 AM

I have been using sunrocket for about three months and although i had some initial problems with setup the tech support finally came through. Since then the only problem I had was my cable stopped working hence i lost service for three days. Overall the service is excellent and no way would I change back to quest.

Malcolm Stockman

February 18, 2006 10:14 PM

I really wanted this to work but have had a bad experience with SunRocket. First I spent about 6 hours trying to set this up with two calls to their service dept. I finally went to bed and was surprised to see it working the next morning. Unfortunately my computers hooked to the router wouldn`t work. I finally on my own got both phone and computers working by hooking the phone up after the router instead of between the modem and router (an allternate setup shown in the manual). Of late my server has been dropping the IP and each time it does this, I lose my voip also. I have varying problems regaining my IP but am always able to re-establish the internet connection for the computers. Getting back the VOIP after these outages is such a hassel with the SunRocket service that I just can`t live with it anymore. I`m shipping the thing back mostly because of their inability to solve this problem in a timely manner. There is also one other problem which they will have to correct before I will consider using SR again. This is the problem with overseas voice quality. I made calls to Australia and Brazil. Both calls had severe clipping of the words so much so that it was difficult to carry on a conversation. I mentioned this to one of the service techies who said it was a known problem they were working on. When asked when they might have it corrected, he just laughed. There is alot good to say about SR but these items make it unuseable for me. I hope they can get their act together and I can give it another try.

Ryan Kwan

February 22, 2006 2:35 PM

I would not recommend Sunrocket or any other IP for those with DSL. DSL is simply too slow to handle someone using SR and somone using the computer. Even with my cable modem, I can get sound quality issues when someone is downloading on another computer. SR is a very good deal. The only problems I've had when calling overseas is a 15 to 20 second pause before the call connects. It took me a while to discover this.

chicagolawyer1@yahoo.com

February 22, 2006 2:43 PM

SunRocket is the worst service I've ever seen. The customer service is worthless. Here's why: I was told it would take 10 day to e=receive incoming calls. I waited nearly 1 month--still no inbound calls. I would not recommend this service to anyone. You get what you pay for. I signed up with Vonage and so far so good, it's a little more expensive, but it works and is reliable.

Paul R.

February 23, 2006 9:13 PM

I've used SR for about 8 months and have been very satisfied. My experiences with customer service have been good and set up was simple. It takes a while to get calls from your old phone number because I think they try to time the switch with the end of the billing period/month. Seems silly especially with 1-time fee. The clarity is equal to conventional phone. The only exception is when a large amount of bandwidth is used for downloads. I have convinced relatives to switch and all have thanked me and are happy.

Tommy H

February 24, 2006 1:53 PM

I've been using Sun Rocket for one month now and must say it is great! It took about 14 full days to recieve it, but once it was here I plugged it all in, waited about a minute and made a phone call. The phones they gave me for free with it are valued at $50 at Walmart and so far there was only one phone call that had any interferance. I give Sun Rocket 9/10 stars.

Edward Sikora

February 25, 2006 10:39 PM

I have had Sunrocket for less than a week. The customer service from SBC had gotten so poor, that I finally decided that I could no longer, in good conscience continue to give them my business. Nothing could be worse than than SBC, so I decided to give SR a try. Well guess what?! I was wrong! SR's customer service was horrific! It took about a week to get the gizmo in the mail, even though the billing starts when you sign up. When I got it in the mail, I hooked it up right away, using the alternative configuration of placing the gizmo AFTER the router. The phone service worked right away, and the "FREE PHONE" was nice. Unfortunately, I had a promo code for TWO phones, not the one that comes standard and getting them to send me the second phone was a big hassle. (I still haven't received it yet). The distinctive ring feature does not work like it is supposed to, and the wait time for customer service is minimum 15 minutes each time you call. Most times, I end up getting "disconnected" from the agent (accidentally? I'm not sure) and they are the rudest people ever. They must be in New Jersey because they talk to you like they are doing you a favor by taking your call. I am still waiting for someone from the engineering dept to call me back to see if they can resolve my distinctive ring issue. The voicemail and integrated web features are great, unlike anything available with traditional phone companies. If they could just get there stuff together and have a "customer service" attitude, they would have great potential. I'm giving them one more week to turn the situation around before I send back all the equipment and cancel. Sending everything back was actually the reccommendation from the last rep I spoke to. Can you believe that?

Sam J.

February 27, 2006 3:03 PM

I have had SunRocket for nearly a year myself and have never had a bad Customer Support experience. I had some setup questions which were answered and have called to find out more info about referrals and other rates when I recommended the service to my friends.

I am extremely happy with my decision because I have saved hundreds of dollars and have more to show for it. I have been able to talk with friends abroad more often than ever before. The website is fantastic with features that allow you to get call information, voicemail, and other features from abroad. Its worth keeping an eye on for sure, and to me, a great technology to try and see if it works for you.

Ed McV

February 28, 2006 3:09 PM

First of all, Sunrocket is great. It takes a bit of time to get incoming calls because of their more accurate way of supporting e 911. With their quasi pre-assigned numbers from their backbone provider it takes a bit longer. Frustrating but in the long run a better solution. PLUS they have an excellent lifeline feature on the TA that will place a call on a regular wired line if your Broadband access is out... very nice. Call quality is great and of course you can't beat the price.

As far as customer care is concerned hey they're still growing. So for the price patience is in order. But have you called Verizon lately with a problem... bad stuff that is and they have had 100 years to get it right!

Highly recommended!

Ed

February 28, 2006 5:19 PM

I've had SunRocket for almost a year now and let me tell you the service sticks. Customer service is also bad, it take for EVER to get someone. DO NOT GET SUNROCKET!

jonah

March 1, 2006 2:30 AM

I just got SR a week ago. Everything has been flawless. The package got to me in like 4 days. Took secs to hook up. I was able to recieve calls immediately. Voice quality has been good. I tested out listening to voicemails online and that worked out well too. I'm also getting voice mail notifications sent to my cell phone. I'm happy with that too. I already have 3 other families ready to switch over. So far so good. And I have high speed cable internet. No complaints. I'm waiting and watching....

Karl

March 1, 2006 11:13 AM

I signed up after a friend of mine showed me his SunRocket setup when he first got it. I was impressed that he got the service, 2 free cordless phones, and the hardware for such a low rate. We tested out the quality together and I couldn't really find a reason not to try it out and have been pleased ever since.

Vinny

March 1, 2006 2:40 PM

I am trying it for last few weeks with many problems. Customer service is really bad or none. No reply after many e-mails or phone calls.
Having all kind of problems getting voice mails or other services where you have to enter numbers, it dose not recognize that - like Pin# or account #.
I wonder if it is hardware problem or anything else. Since I cant get any help from sunrocket, I am thinking about canceling the service, even though price is right - only 199!

Steve

March 2, 2006 3:27 PM

I've had SR for about 10 days now. Overall I'm happy. I have one recurring problem with not being able to hear the other side of the call on certain numbers. Unfortunately, SR support is well below average and I haven't found a solution to the problem. I wouldn't mind the problems as much if I got a sense of progress from SR support. Since the price is so low, I'm sticking with them a bit longer in the hopes I can find a resolution.

ray

March 2, 2006 5:20 PM

I've switched completely over to using sunrocket because it has been very reliable and a lot more feature rich than my previous provider. I decided to place the gizmo behind my router which has helped me to maximize my internet connection while kepping call quality high. Great service.

James

March 6, 2006 6:59 PM

SUNROCKET is bad service. BEWARE!!

Ivette

March 7, 2006 2:27 PM

Been using Sunrocket since December 2005 so far no mayor complaints still works fine. I would recommend people to give it a try.

Joe Rein

March 7, 2006 10:06 PM

15 days into Sunrocket. Pre sales support is great. After sales support sucks. Voice quality is OK. Verizon terminated my land line today and Sunrocket tells me it will be two day before they can complete their end of the transfer. After sales support is deligated to offshore phone support with no technical ability. They simply read from a script and can not answer any question not in the script.

Jon

March 9, 2006 11:08 AM

I have had SR since January 4, 2006. It
seems too good to be true and it almost is
is. I was to have 3 different phone
nos. and as of March 9, only one has
been transferred. Good grief! Customer
service is via e-mail or via the
Philippines-based call center. They are
nice enough but no effective follow
thru to get the problem fixed. Right
now I give them 5 out of 10 score w/
customer service being 1 and their
gizmo and price being a 10.

Megan

March 9, 2006 10:42 PM

I've had sunrocket for 5 months now. It's great! I highly recommend it.

Faisal M

March 11, 2006 8:56 AM

Hi.

I have been trying to cancel sunrocket for the last ONE MONTH now, they keep telling me they will call me back and they never do. They dont reply to emails tell me to call the phone.

The waiting time on the phone for billing services is more than an hour IF YOU GET through. Other times the call just drops.

The Tech at the other end simply refuses to help you out, and tells you he will call you back which is total bull. I have been billed again, when i was told i would not be on the phone and there is just NO WAY AT ALL to contact ANYONE to cancel my account.

If you are a customer having problems cancelling your account, i recommend you directly call the bank and chargeback. Sunrocket is absolute nightmare to cancel.

All thier support is outsourced, who cannot even answer ANYTHING. They NEVER let you talk to a superior UNLESS you threaten them action.

This is bogus. If this keeps on going. I am going to court.

Thanks.

Dave

March 14, 2006 5:45 PM

I Agree 100% with Megan above. Their customer support is terrible. I have been dealing with a technical issue (my transfered number does not work at all) for weeks! Each time I call, they tell me they are working the issue. I got fed up and asked to speak to a manager. He promised me he would call me back, and never did. When I called him back, I was told he was in a meeting and would call me as soon as he got out. He never did, and when I called back again, I was told that it was his day off. How could he be on his day off AND in a meeting at the same time. The second manager I spoke with said he could call me back. Of course, he did not. My issue is still not resolved. They have a great price, but as a company I do not trust them at all. And now that I read how hard it is to cancel, I am even more worried. Who knows what they will do with my credit card number. I would caution people AGAINST using sunrocket despite their price. The company seems dishonest. Not someone you would want with your credit card information.

Bob

March 16, 2006 8:09 PM

I have been with SunRocket almost a year. The sound quality is not very good and I get dropped calls and unable to call out at times. If things don't get better soon I may look at alternatives even at a higher price.

Sam

March 16, 2006 10:39 PM

I work for a large carrier for VOIP services so I have the benefit of testing multiple providers at once. I have to say without a doubt SunRocket has huge issues across the board. I am currenty running a VOX phone and SunRocket and the VOX has never experienced problems. SunRocket has one way audio, calls not completing, voice jitter, and very poor customer service. The VOX phone is on the same cable modem and never skips a beat. As much as SunRocket trys to blame their underlying carriers they don't have a leg to stand on. The worst voice service is from one SunRocket customer to another which if you know call flows this will not hit an underlying carrier! My rating is a DO NOT BUY.

jpkoppli

March 20, 2006 3:20 PM

Sent to: builditbetter@sunrocket.com on 03.15.2006:
-----
I am writing this in a last-ditch attempt to salvage my Sun Rocket service. We have had a very poor experience so far with Sun Rocket and after one and a half months we are still not completely setup. We have had nothing but problems so far and if our remaining issue is not resolved very quickly we will be leaving for another provider.

The details:
We signed up for service at the end of January 2006. We received the Gizmo, set it up, and we were immediately able to call outbound on the Sun Rocket line and the quality was acceptable.

The sunrocket.com website says 10 days until inbound calls should work and 30 days to port over any numbers from another provider (as I understand it, no other VOIP provider has this 10 day lag). While I was waiting the 10 days to get inbound calling, I initiated the process of porting my existing POTS line over to Sun Rocket (figuring that if we had full inbound/outbound calling on the Sun Rocket lines in 10 days and our existing number would take 30 days we would have 20 days to evaluate the service before we lost our existing number).

We could have accepted it if it only took 10 days to receive inbound calls, but it did not. I believe it was on the 11th day that I called customer support to make sure we were still slated to receive inbound calls at some point and I was told that it was 10 to 12 business days.

I then waited until after 12 business days and called back and they said that the Engineers had told them it would be more like 15 business days as they were backed up.

I waited 16 business days and as we still did not have inbound service I called back for the 3rd time and was told that since we didn't sign up for service until February 7th (not true - that was when I initiated the port of our POTS number) it would be another couple days yet.

We had been told that our existing POTS line would be transferred on March 7th. On 2 separate calls when I was talking to customer service I told them that if the inbound calling issue was not resolved I did not want my POTS number transferred as we would then be without a working phone number and that would be UNACCEPTABLE. Sure enough on March 7th I received an Email that our POTS number had been successfully transferred. And sure enough we were unable to receive inbound calls on all three numbers (the 2 from Sun Rocket and the ported #).

I called them again on March 8th (4th time I had to call) and was told that they were sure that it would only be 2 more days. How they knew this I don't know because they always sound like they have no information whatsoever and it always sounds like the trouble ticket is never updated because they never have any information to give me. Every time I called customer service I asked them to have someone call me with a status when they find something out and I have never to this day received one single call from anyone there. They take down or double-check my cell phone number each time I talk to them like they are actually going to do something with it.

My wife called them also and spoke with a manager who said he was sorry for the delay and he would credit us one monthly payment since our service is not working. Then we see on our credit card we have been billed for a double payment! Not only did they not give us a free month, they charged us double for one month. I called in immediatley (6th time we had to call I believe) and they checked into it and said it was a mistake and we should not have been billed at all and she can see the notation that we were supposed to receive the credit so she was going to talk to billing and have the entire charge removed. On 3/14/2006 I got an Email from Sun Rocket stating that a credit of $24.95 has been applied to our credit card. THIS IS SUPPOSED TO BE A CREDIT FOR TWICE THAT AMOUNT. My wife called to ask when they thought inbound calling might be setup for our ported number, and customer service told her the end of March. My wife tried to ask why it would not be until the end of March, and the support woman just kept trying to over-talk her. My wife then asked why we only received a credit for $24.95 when we should be credited for the entire amount that was twice as much. The support woman irritatedly said that she knew that and that we would be getting another credit for the same amount... like we were supposed to know that. We were billed one amount for $49.90 or so, so why would we think that we would not be credited one time for the same amount. My wife wanted to ask more, but she had to ask the rude support woman to please let her finish. The woman just kept talking over the top of her and then just put my wife on hold without saying anything. My wife waited on hold for some time and then finally hung up, figuring the woman was not going to come back on the line. We are still waiting for the 2nd credit to appear.

On March 10th the inbound calling did actually begin working for the 2 Sun Rocket numbers. It seems like someone finally got around to looking into the issue. I have a feeling it was probably a 5 or 10 minute fix but nobody even bothered to look into it for over a month. WHY WOULD IT TAKE OVER A MONTH FOR US TO RECEIVE INBOUND CALLS ON YOUR OWN NUMBERS YOU ARE SUPPLYING TO US??

We are STILL waiting for inbound calling to work on the ported POTS number. We were without inbound service on all numbers for 2 or 3 days (nobody could call us at all) and we have been without service on this (our main number) for a week and a half so far.

We called SBC today and they said they could have our number back with them and working within 5 days.

If we do not get inbound calls working ASAP on our ported POTS number we are terminating our relationship with Sun Rocket.

Customer Service is too horrendous for us to continue dealing with:

* Every person we speak with has an accent so strong it is almost impossible to understand.

* The call quality half of the time when calling customer service is not good... it seems like there is a delay between them talking and us hearing it and vice-versa.

* Obviously this is an off-shore support center, which would be fine, but it seems that there is no communication between customer service and the Engineers who are supposed to be fixing the problems. My wife and I are both computer professionals and I have had a fair amount of telecom training so if an Engineer would call me back or if they would at least update the trouble-ticket so the customer service could let me know what was going on we may be more apt to understand what is going on. As it is, it seems that there is no support and nobody really cares.

* My hope is that the remaining issue will be resolved asap and we will never have to deal with customer service again. I am afraid if the issue is not resolved in the very short term, we will be forced to go back to SBC or to another VOIP provider.

I see that I am not the only one who has had these experiences:

»http://www.dslreports.com/reviews/2521

»http://www.businessweek.com/the_thread/techbeat/archives/2006/02/voip_review_sun.html

Based on all of the negative reviews of your customer service it appears that Sun Rocket as a company does not care enough to improve their customer service offering. I can't imagine that any cost savings you achieve by having an offshore, disconnected, uninformed support center outweighes the price you pay in lost customers.

As a side note, I am signed up through Telebay as a reseller of various services and I am trying out Sun Rocket as a personal test before I actually begin recommending it and reselling it to any customers. Based on my experiences to date, I can safely say that I will not be reselling this to anyone except people that I really, really do not like.

On top of all that, the last 3 days or so, we have been having quality issues with the phone service. My wife tries to call me from a SunRocket number and it rings on my end at my cell phone, but when I pick it up I can hear nothing. She does not even hear it ringing on her end when she calls me. I see that the call came from our Sunrocket number on my cell phone caller ID so I call back to our house and it immediately goes into our SunRocket voicemail. I try this 4 or 5 times and always end up in voicemail, it does not even ring at the house. This issue has happened several times in the last 3 days. This is unacceptable functionality.

I will expect a reply today or tomorrow or I will contact SBC to get our number back and immediately cancel this SunRocket service. I will also post this entire Email to the SunRocket review sites listed above as I am so dissatisfied with the entire experience.

Thank you in advance for your attention to this matter.

----------------------------------------------------------------
Sent to: builditbetter@sunrocket.com on 03.20.2006:
-----
Based on the lack of response, I assume this Email ended up at the same customer support center as the calls go to.

The last time my wife spoke with customer service, they indicated it may not be until March 30th that our inbound calling works for our transferred number. I believe our number transfer request was placed in the first week of February and SunRocket acquired the number on March 7th. We have been without use of that number already for 13 days and I am not going to wait another 10 days for you to get things working properly.

We will be calling SBC this afternoon to get our number back with them.

SunRocket has great prices and provides a free additional number which most providers do not. It is unfortunate that your customer support is non-existant, as this wipes out any benefits one would get by going with your VOIP service.

techinsider

March 23, 2006 8:10 AM

All: I've been in the tech industry for 11 years with companies who sell to companies like Sunrocket to enable VoIP. I've been a customer since January and will list the pro's and con's:

Pro's: Cheap, decent feature set, decent web site, cheap.

Con's:
NO INBOUND CALLS: I actually waited 2.5 MONTHS for INBOUND calls. I also didnt get dial tone until 2.5months in as well.

CALL QUALITY: Call quality is poor. The company as a default will say as we all know "you quality depends on the internet and your connection." This would be legitimate if I wasnt running a parallel VoIP service for my company over my VPN with NO problems whatsover over the SAME public internet. I would suggest that with the cheap price that Sunrocket is waiting for more subscribers before upgrading their back end systems and operations staff. Given that theorized strategy, Sunrocket users will suffer ebbs and flows of good quality then bad quality.

UNI-DIRECTIONAL COMMUNICATION: In mid conversation i could hear my colleagues but they could not hear me. When I hung up and tried to redial the conference bridge that number and any other number i dialed was busy. Not so with my cell or other VoIP line.

RESOLUTION: It took me 1.5hrs or so to get things resolved with tech support. At $199 a year you need to wonder how many times you need to do this and factor in how valueable your time is when determining exactly how "economical" the service really is.


SUMMARY: Sunrocket has 80K subscribers. Vonage has about or over 1Million. I went with Sunrocket because I thought with less subs I might get better service and quality. I am reconsidering this position. Vonage is heavily venture capital backed. To the tune of $600M in investment in the last 24+ months. They are building and investing heavily in state of the art technology and candidly there is value in that. Maybe 24.99/month and voice quality you can count on is better than $17 for a teenager second line quality like service. I dont know yet. I'm going to wait and see if Sunrocket gets their service working more smoothly. If they do I'll stay. If however this comes with massive price increases...i'm not so sure.

For instance Comcast is now offering a similar service that is VoIP only to the CO then is traditional POTs and gives 8hr stand by power in event of power outage for about same price as Vonage.

What does this mean? Better quality because your only "public internet variable" that all VoIP providers give you is limited to your local connection. THIS IS HUGE. You get one internet, tv and phone bill.

NOTE TO SUNROCKET: We like your service, we want to see the little guy win. Please fall forward and learn as you go, please improve your service daily, please keep your price where it is, please dont outsource "too many" tech support jobs to india. AND I like probably many others will stay....

Sincerly:
A TechAddict for money savings and productivity enhancement

stef

March 23, 2006 7:07 PM

Hi,

I've been using SR for 4 months now. After some initial problems with set-up and tel. no. transfer & some really bad experience with their customer service (I was trying to get my free phones shipped to me, which took about 3 months!) I must say overall: it works! - but nothing more. My internet connection is a bit slower than usuall. And one thing I can not proof: After I signed up with SR (and this was my only internet purchase in months) someone was able to make a duplicate card of the account I paid with and robbed my bank account...

S.

Dawn

March 29, 2006 12:36 AM

I love the service. Definately cheap. Only get echo here and there. As for Customer Service, I would give them a big 0. They repeat everything you say as if scripted and have no answers and don't understand what you are saying. I mean, they hear you, and they hear the words, but they have no understanding of what they mean when you put all the words together in a sentence. I called and was upset because it took much longer for inbound calls to come in and I also wanted to get the second number. OMG. It was a 40 minute call. I wanted a number in Cincinnati. She gave me a local number to my area and I kept saying look I want a local in Cincinnati, there are no long distance calls inside Cincinnati so any number from that area code should work. She kept telling me it might be long distance for them to call, and I said no, if it's a Cincinnati number it won't be long distance for them. Then she puts me on hold and comes back saying they don't service Cincinnati lmao. I got fed up and took the local number. I asked this woman not once but TWICE, is this number going to accept incoming calls immediately. She said YES, I can call it for you if you like, I had to decline because I was at work on my '15' minute break. Come to find out it wasn't working lmao Then when I got home and looked up numbers in Cincinnati I called back. I called to get the secondary number as a Cincinnati number. Not a problem, but they couldn't understand why I was upset with my call the previous night!!! I literally had to spell it out for her. Their service is pretty good, their customer service is HORRENDOUS!!!

marie

March 29, 2006 4:11 AM

Sunrocket has worked out all the kinks and it works great. It is so nice to finally have a bill that is affordable. It has really made my life easy not having to worry about getting a bill for a year,plus with the free phone and the 2 lines you really get the service for free when you add every thing up! It is great for people that need to save money. even if they have to up-grade the server from time to time,I am willing to have patience for growing pains.
THIS IS THE DEAL OF THE CENTURY
NO MORE LATE PAYMENTS,CONNECTION FEES,PAYMENT FEES,WARNING LETTERS PRICE INCREASES.
I hope all bills in the future head in that direction.
all I need to find now is a cheap high speed internet and cable!

Sarah

March 29, 2006 11:48 AM

Still waiting TWO MONTHS to get old Comcast phone number transferred to our SR line.

1st time they said we didn't complete a transfer request (not true) - 2nd time they said we didn't provide them with the correct address to Comcast...WTH?

Shalin

March 29, 2006 11:53 AM

They just cancle my account...and now they can't fix it. So I lost my phone number + I am without phone...and customer service is too horrendous...SUNROCKET is bad service. BEWARE!!

John

April 1, 2006 1:00 PM

I have had SR for about four months and I am real happy. Some echo problems and talkamerica customers cannot reach me on my talkamerica transfered line. Hmmmm other peoples phone services can. I think its a talkamerica problem. Those who have TA can however reach me on the SR provided phone number (Hmmm?). I bought a new motorola modem with the latest complient updates for my high speed internet connection (I think it helps). I also bought two additional VOX phones and have them spread around the house. For the money and my needs I think SR works great. Also, with new technology their will be some bugs to work out.

David Mackey

April 3, 2006 9:36 PM

I'm signing up for SunRocket now.

Graham Allan

April 7, 2006 6:51 PM

Have used SR for about a year now. I will renew. It's worked pretty well most of the time. Not 100% but more than 99%. Good enough for my needs.

Had two interactions with customer support.

One (last year) when the gizmo developed a fault; after talking to a couple of first level people I did eventually get a call back from an engineer who diagnosed the problem and arranged a next-day replacement. So after running the gauntlet of first-level support, I consider this good service.

Second, when I eventually ported my qwest number, the qwest line stopped but no incoming calls came via SR - strange effects, disconnects, jump direct to voicemail etc. Several calls to tech support resolved this. Of course they expect you to go through the obvious script solutions like power cycling etc. Hold times were not terrible. Turned out the gizmo must be outside the router for either firmware updates or config updates (not sure which) for the new number to work. As soon as I moved the gizmo, incoming calls on the ported number started working (after which I could move it back again).

I think the usual rules for tech support apply - you get what you pay for, and we are not paying very much. They seem willing enough to help if you are pleasant to them. My experience with tech support from Comcast et al has not been any more pleasant; in fact Comcast were certainly worse.

Rob

April 9, 2006 12:32 AM

Hi,

I spent some time researching Sunrocket about 6 months ago, and decided to go with them based on the reviews at http://www.whichvoip.com. Though there are other companies that provide similar features, I have found the service from SunRocket to be excellent, and the price to be excellent value.

Rob

Andy

April 12, 2006 5:30 PM

I have vonage and I am thinking about sunrocket.. the prices are nice.. But how about call quality.. I know local calls are good.. but I want to specifically know about overseas calls.. Vonage is terrible in that regard and thats why I am thinking about changing..

Bill

April 13, 2006 4:37 PM

Well it has been almost a month and I still can not receive incoming calls on my number. I have called customer service several times and have the same help desk support flow chart read to me each time. At the end of the conversation they say "this will be escalated to an engineer and they will be in contact with you within 48 hours" Three trouble tickets and 10 days later I still have not been contacted. I have also sent a few emails to the same effect all have gone unanswered. I am always willing to exercise patience when it comes to emerging technologies, but Sunrockets support is beyond bad, it's non existent.

Ankur

April 14, 2006 1:17 PM

I got SR last month and has been nothing but impressed by call quality, email response from customer service and overall VOIP experience. I've just decided to now dump my existing wireline service and port my number to SR. GO SR....

Pete

April 15, 2006 3:40 AM

A little nervous seconds just after registering.

I was amazed my voice mail was available seconds after paying.

I gave them a nice e-mail saying how great it was to take advantage of features before recieving the phone.

Then I got this in response.

Dear Pete,

I apologize for the inconvenience.

Your order is currently being processed. There's no available tracking number yet but we'll notify you when it becomes available.

Usually, orders are processed and shipped in 1 to 2 days, and customers receive the package in 5 to 7 business days or less.

The items include the following:

Product Code Quantity Description
SR Kit INN6328 1 Kit
SR-INN6328 1 Gizmo
WLM LTR NO SIG 1 Welcome Letter
SR GE DUAL 5.8 1 Phone

If you have additional questions, please contact SunRocket Member Services at 1-800-786-0132 or send an e-mail to memberservices@sunrocket.com. Service hours are from 7 am to Midnight (ET), 7 days a week.

Thank you for using SunRocket.

Sincerely,

Edgar Maddela
SunRocket Member Services

-----Original Message-----
From: Pete Santry (petesant@comcast.net)
Sent: Apr 14, 2006 11:49:27 PM
Subject: Awesome!

Hey,

Got my tax refund and decided its time to get a land line rather than going
outside of my semi underground APT

Due to cell.

Very happy with the features such as listening to voicemail on the web
seconds after I sign up and before I get the phone!!

This is the best Voip value wise..

Looking forward to my new phone!

Pete

Dale Glass-hess

April 15, 2006 3:45 PM

I have enjoyed SunRocket since February of 2005 and couldn't be happier! The price is right, voice quality is as good or better than other telecom services, and customer service has been very helpful. I first tried SunRocket when I had DSL with BellSouth, but their DSL connection was not strong enough to support SunRocket. So I switched over to Comcast, which provides a much stronger signal. If Comcast goes down, I lose my telephone. So it's good to have a back-up.

dennisl

April 18, 2006 5:02 PM

Had SR for 1 year. I too was blinded by the price, overlooking things I took for granted with my POTS line. Something we cal RELIABILITY. SR slowly gravatated down towards the bottom with outages, noice, echo. Over time, most of these got fixed and I went about a month without seeing "SR down?" threads in another forum. Then, they sunk to a new low by alowing my number to be ported to Comcast digital telephone without my permission. Almost 30 days later, I got my number back and my service is working. Hopefull I am that it will stay up long enough for me to port over to another provider. I need service that stays up or at least is 90% uptime like pots. It could be 10.00 a month but what is a life worth? I or anyone else can't depend on SR to be there when needed so it's ALOHA to them and good luck to those who want to give them a try. Just ask yourself the above.. What is a life worth? 17.00 a month to stick it to ma bell or 30.00 for a POTS line that is up and working 99.999% of the time? Just make sure you have a cell phone as back up and sleep with it next to your bed. Just a warning.

David Sherrets

April 18, 2006 5:41 PM

Got my Sunrocket Gizmo yesterday at the same time as a new wireless internet service from Mesa Networks. (about 5 days after ordering it on line) Initially tried the Gizmo with my still-connected DSL service from QWEST and the VOIP light never came on. (256kbps down, 128kbps up)

Then the Mesa connection was up and running. I plugged in the Gizmo BEHIND my router and the voip light came on very quickly. Outbound and INBOUND calls were working immediately.

Initially I could not get the Gizmo to work in front of the router (Directly at the cabel modem)because my ISP required a Static IP address and the gizmo comes configured for DHCP. I called tech support, got someone IN THE STATES, and had clear directions on how to re-configure the gizmo within 5 minutes. I give an A for tech support. It would be an A+ but there should be available documentation on how to configure the Gizmo (not just set it up) without having to call tech support!

Call quality has been great for incoming voice. However out outgoing voice is 'jittery', like a cell phone. I have 1.5Mbps down and 500kbs uplink which should be plenty fast.
(I wish more people would put their connection speeds on here when talking about call quailty)

Overall after one day of service:
Setup: A
Call Quality: B-
Tech Support: A
Customer Support: Have not had to use it (but it could not be worse than Qwest)
Value: A+

(I'm going to save $30 a month over Qwest)Bye Bye QWEST! You should be losing customers by the "Bundle"!

Jim Thompson

April 25, 2006 10:18 PM

I just got my gizmo today and hooked it up in front of the router. I got an immediate dial tone. I should mention that the free GE phones were included in the same box as the gizmo.

I then logged on to the website to set up voicemail and messed up my pin number. I decided to give customer service a try, especially after the horror stories on this page. They answered on the second ring, were very friendly and sorted out the problem in about a minute.

I took the opportunity to ask about the 10 day delay for incoming calls. Apparently on networks where they need to interface with Broadwing there is a problem with getting the circuit activated. The 10 days starts from the day they set up your number. The gentleman I spoke to said to give it a little leeway as there was a bit of backup but 15 days should be a very safe number.

The delay is a hassle but the outbound works fine and customer service is top notch. I'm quite satisfied at this point.

Sand

April 27, 2006 12:04 PM

SunRocket service SUCKS!!!! The customer service is bad. You only talk to service representative who cannot help you with problems, they just type the information and send a ticket to GOD knows who. I was not able to use the SunRocket service because every time I connected to the internet it would disconnect the phone service, and house alarm issues. BellSouth has been trying to port my number back from SunRocket for three weeks and have not had any luck. I would not recommend SunRocket to anyone.

Jason

April 28, 2006 8:01 AM

I've had sunrocket for about 1 month. Have had some tech issues, but found SR's customer service to be very helpful. My previous number was not eligble for portability transfer, so I can't speak on that issue.
There are occasional glitches, which are annoying - but it is only $17/month - no "gotchas", just like they advertise.
Before SR, I was using my Cingular cell too much, which always dropped calls, had poor customer service - and it was Mega-expensive. Overall it has been a good purchase for me.

Janowski

May 5, 2006 7:47 PM

Great service, worth it for the price, had some problems with sunrocket but resolved them quickly. Worth the wait if you do have problems with the service.

Chuck

May 10, 2006 7:11 AM

Sunrocket has turned out to be such a disappointment. I get garbled converstions, I have to move about for clarity, (as you do for a cell phone)& I get entirely too many dropped calls. After not having telephone service (inbound/outbound) for 2 days, I contacted their customer service via email to forward my complaints. This is a copy of what I sent them. Check out their response.

SUNROCKET SUCKS
1.) I AM EMAILING BECAUSE I HAVE BEEN UNABLE TO OBTAIN A DIAL TONE SINCE LAST EVENING (TODAY IS 5/3/06)
2.)ALL CALLS MADE OR RECEIVED ARE EITHER DROPPED, GARBLED, FADING IN & OUT OR ALL OF THE ABOVE
3.) THE GIZMO HAS TO BE RESET AT LEAST 3 TIMES DAILY BECAUSE IT INTERFERES /SLOWS MY COMPUTER OPERATION
4.)I AM EMAILING BECAUSE, THANX TO SUNROCKET I HAVE NO %(&$% PHONE & I HAVE BEEN TRYING TO CALL HOME ALL MORNING.
5.) THIS SERVICE HAS NEVER BEEN ANY GOOD FROM THE DAY I GOT IT. WHY DID I KEEP IT? I THOUGHT IT WAS JUST A MATTER OF GETTING THE BUGS OUT.
6.) AS SOON AS I FIND A COMPARABLE COMPANY, SUNROCKET WILL BE DISMISSED.

FROM AN EXTREMELY IRATE SOON TO BE FORMER CUSTOMER

Their response

We are very sorry to hear that : However, I would just like to assure you that customer satisfaction is still our primary concern. And we always value our customers like you.

taz

May 11, 2006 5:19 PM

really really bad.
less than 2 weeks of activation and 10 open tickets

http://sunrocketsucks.blogspot.com/

George A. Goolde

May 13, 2006 4:03 PM

I read this column and the above reviews and a lot of other mixed to negative reviews about every VOIP carrier. I prayerfully ordered Sunrocket service Thursday, received my gizmo and two promo phones on Friday by express mail, and installed in less than 30 minutes on Saturday. Except for a careless misteak I made in installation, which I quickly corrected, everything went without a hitch. I have voice mail up and running and both outgoing and incoming service work in less than two days from the time of my order. I have not yet: 1) requested turnover of my old number by my landline carrier; 2) patched my Sunrocket into my house telephone network, which is extensive; and 3) tried FAX, which Sunrocket says they do not support, but which some reviews have said is possible. At this point I couldn't ask for better performance for three times the price! I'll review again after I accomplish the three yet-to-be-completed functions. George Goolde

Paul T.

May 16, 2006 12:25 PM

You will always get + and - reviews, the key is determining what about your setup helps or hurts the service quality.

I have DSL, a 2wire DSL/modem router, and 2.4 Ghz cordless phones. It's dropped one call in the last week, and if it continues to work well, I'll drop Bellsouth and my POTS and DSL and go to Cable and VoIP because of the telecom fees and bundling bungling. It is annoying though having the VoIP signal lost to the Gizmo (when you are not on a call), which kills your internet connection, and you have to unplug the VoIP modem, the router, and restart the computer.

Zoran

May 17, 2006 12:49 PM

SunRocket's VOIP service was actually good for me. Clear sound, no echoing...

But, their tech support SUCKS big time.

First of all nobody speaks English. It's English - Indian - Philippino HEAVY accent. They don't understand me and I don't understand them. On my different questions I was getting the same answer (probably read from the script).

When I subscribed their representative for some reason put down my name incorrectly. It was showing on caller id when I call someone. So, I've called tech support and asked if they can correct my caller id (it required just 5 keystrokes). Since then I continue to call every day to see what is happening with my ticket, but every time I've got the same exact answer: "We sent it to our Provisioning Department. They will send you an email."

After two weeks it was still not corrected and I've realized why... their Provisioning Department is not on this planet!!! It is, probably, on Mars somewhere. That's why it takes such a long time. It might never be done because of the electrical storms on Mars.

Anyway, I cancelled the service. That was a hard decision for me, I really liked the service, but I couldn't listen anymore to my friends laughing when they see my misspelled name on their caller id.

SR's tech support treats their clients like dirt. Seems that nobody cares. Once you are in, you are on your own. No help whatsoever. Shameful, but true. The only guy who tried to be helpful was the guy in cancellation department. He wanted to put priority on my ticket, but I refused. I was not in the mood to play their game for another week.

I guess the owners of SR have to learn a thing or two about running the business.

Denis Miller

May 18, 2006 7:54 AM

SunRocket could be a good choice if they get rid of their stupid provisioning department which is how they call tech support. Provisioning department is probably just one guy sitting in a shed somewhere in india or philippines without the telephone and (possibly) without the computer.

There is absolutely no technical support. They hardly speak English and they don't know anything technical. Once you get into their system, you are on your own. Good luck. I had a minor problem with my phone setup and 4 weeks later I still have the same problem. So I had no other alternative then to cancel the service.

Big disappointment. If you can afford few bucks more a month, go with somebody else.

THIS IS THE WORST VOIP COMPANY EVER (when it comes to tech support).

JD

May 18, 2006 11:11 AM

I've had SunRocket for over a year and now I'm starting to think they are getting too big for their britches.

I recently moved and am having issues that I won't get into here. The main problem is that they are not equipped to handle complex issues. They have ONE email address that random reps respond to so you contantly feel like you are starting the issue explanation over all the time. Same thing with calling...no direct lines, random reps.

The process has been so frustrating that I am looking to switch to another VOIP provider.

Sajeev Anand

May 23, 2006 2:10 PM

I have SR for a couple of months now. I have faced a couple of glitches, but they were fixed and now it is working without issues. The quality of the tech support is variable. When they say they have opened a ticket, usually it is not followed up on. However, I have also spoken to more informed tech support who were able to resolve the issue at hand.

rj mendenhall

May 24, 2006 12:35 PM

Attached to a comcast cable 1.2mb down and 385k up.    

        
I had Packet 8 VOIP service which was very reliable with only a few echo calls to specific numbers. With them I had to dial 10 digits every where and had to pay extra for 911 service.

      I switched to SR for price and 7 digit dialing. I was blown away by their extensive feature sets built-in to their price. Not to mention the $3.00 free international calls per month at really low rates.

      Set up was a breeze. I initially had some clipping, they did a firmware update, then adjusted the dynamic bandwith setting in the Gizmo. This almost eliminated my clipping. The tests they recommend shows my Comcast cable connection to be outside of their recommended parameters for max pause 3 out of 5 tests so I guess I'll never get rid of it all.

      It was slow getting my old number switched over...about 30 days. I have called customer service several times and all of them spoke english very well and were very courteous. I don't like that they can't transfer a call to the 2nd or 3rd level support and have to do it by ticket and have them call me back. It took almost a week to get them to call me back. The tech that did call was very knowledgeable and helpful. He actually sent me the instructions to log into my gizmo and play with the settings to see how that improved the clipping.

      My gizmo has developed the problem of disconnecting calls after 3 rings before it goes to voice mail.... I am having problems getting them to agree to send me a new Gizmo.

      Install: 10
       Quality: 8
      Support: 5 (keep in mind they are growing at a rate faster than they can support. Yet my calls were answered with in 3-5 minutes. That is better than almost any other company.
      Features: 10

      I like innovative companies like SR. I understand growing pains and am trying to be patient but they must get their act together soon or my wife will insist I get rid of them.

      There is an important thing to consider when connecting your network up at home. With the cable LAN connected directly to the Gizmo then your personal router or computer connected to the Gizmo allows it (the Gizmo) to manage the bandwidth when the pc requests data and a voice call is in progress the Gizmo can limit the PC to a specific amount of bandwidth (dynamically) to preserve voice quality.

      If you put your personal router on the cable first then hang the Gizmo off the back you will experience clipping when the PC accesses the internet while on a call. I agree this should be handled by the QOS flag in the IP packet through the router but some devices don't look at that and only pass the data.

JC

May 25, 2006 3:43 PM

So far so good... Ordered on 5/5, received the Gizmo on 5/11. Hooked it up and it worked right away... both for inbound and outbound calls. Call quality was spotty the first night but it was fine in a day or so. Love having two lines and being able to have one in another area code!

Pratul

May 26, 2006 6:02 PM

Dear Users,

I have been a happy vonage customer so far, till I got a Cinco De Mayo promotion which said that I can have two years of unlimited package for $199. I qyuickly signed up for that on May5th, 2006. I also requested them to take over the phone number which is presently with Vonage.

May 10th, I received an email that my gizmo has been shipped. When I received it, I followed the install instructions and still there was no dial tone on the phone1 port.

I contacted support on MAy17, 2006 and the lady asked me to perform several things and finally said that she is going to escalate this to a network engineer and he will call me between 3 to 6 days. I was pretty pissed off with this as with vonage, I had to deal with exactly 0 problems. I never had any single ticket with Vonage. SO, I waited ..and waited ..then I called again after 3-4 working days in the veening and found a gentleman on the phone. I spent not less than an hour with him doing several things, including hard reset by inserting the PIN into the Gizmo and nothing worked. VPIP light is solid on, I can browse the Internet by connecting my PC to the LAN port of GIzmo but still there is no dial tone on phone port1.

This is May26th, 2006 , and I did not yet receive any support call from sunrocket. There is no status on my phone number change yet. I had to pay one more month of vonage fees because of the delays of these incompetent persons on sunrocket.

Just my 2 cents, that saty away from SUnRocket as they are not just cheap , they are cheap and BAD.
I am also thinking of contactive some consumer forums to make them aware about these false promises on SUnRocket and how they are milking money from consumers like me,,,,upfront $200.

In Nut Shell....$$$$ STAY AWAY FROM SUNROCKET $$$$$$$$$$$$$$$$$$$

jmoore

June 12, 2006 10:35 PM

Am considering SunRocket, but am concerned about being able to handle six or seven phone handsets. SR rep says you just disconnect your current provider land lines inside the provider's box, and then all the jacks will work on SR. I have Verizon FIOS. Anyone else done this, or understand exactly what he's saying?

vasav

June 14, 2006 6:46 PM

i have had only bad experience with SunRocket.
my internet via cable frequently disrupts , if i place the gizmo before the router. my line has gone dead for 2 weeks now. customer service has not been very helpful. i had go thru this farce of booting down and up all devices everytime i had call them up ( 10 times to be specific ). i am still waiting on the engineer to call me. he once did leave me message , but did leave me the gereral 1800 call back no. and the service people can only note down the problem again and forward a note to the engineering dept.
I WOULD NOT ADVISE TO FALL FOR THE CHEAP PRICES OF SUNROCKET, it is not worth it. although the local voice quality is good. interantional call quality is pretty bad. even to europe , forget the fareast.

rajesh

June 15, 2006 2:11 PM

I purchased the SUNROCKET on 04th June 2006. I got the packet after 5 days. When I installed the SUNROCKET as per the Instuctions Manual it was not at all working. When I make any calls to SUNROCKET from my cell phone it was saying " Choice One... You are trying to call the number which is not in Service or this number does not exist."
Then I called up Customer Care. They asked me to follow the same steps of installation again and again. But it did not work. Then they told me to wait for 10 days to get it activate. After 10 days i tried today but the problem still exist.
I am NOT ABLE TO MAKE ANY OUTBOUND/INBOUND calls from SUNROCKET VOIP.
Again I am going to call Customer Care today to see what else they are suggesting.
Think before going for it.

Dave Alexander

June 16, 2006 4:18 AM

Mine works ok. Some outages but if you don't use your phone a lot, it's perfect. Occasional problems but not much worse than landline or cell. If you use your phone a lot, you're going to be frustrated. I use mine moderately. I did a 2.5 hour 3 way call where I was the host and it worked perfectly. YMMV I'm waiting for the next 2 years for $199.00 offer.

Neiman Eaton

June 20, 2006 12:05 AM

I received my Sunrocket gizmo back in the later part of May. I got my system to work right away, but the phone line would go dead after 5 minutes of talking. After talking with the Sunrocket rep, it was found that you have to increase your bandwith capacity on the gizmo. Once they do that,my phone experience has been heavenly. No problems.
To Jmoore, yes you can do what sunrocket says you can do with multiple phones. Just unplug the outside line that comes into your house and plug in the line from the gizmo and your entire house will be wired. It works beautifully.
Go to epinions for other comments by other posts.
This is the best thing since sliced bread. But we need to be careful. The FCC is wanting to start taxing like a regular phone. We must stand up or this will be no different than your current land line.

Mark Bennett

June 22, 2006 12:16 PM

I’m an engineer and fairly tech-savvy. I signed-up for two Sun Rocket accounts, paying for a year’s worth of service for each. Initially I was pleased, but the voice quality fell-off and Sun Rocket is either unable or unwilling to correct the problem. Without exaggerating, I can tell you that I have spent over 50 hours of my time trying to get the problems cured. That amounts to $2500.00 worth of my time. So tell me, where is the savings in switching to Sun Rocket?

If you want crappy voice quality, lots of static on the line, hit-and-miss service, unresponsive customer “support” and place no value on your time, by all means, sign-up for Sun Rocket. You will not be disappointed.

My guess is that they will go out of business within the next 18 months.

bill

June 22, 2006 6:12 PM

You will all be happy to know that Sunrocket customer service is coming back in the US.

TR Pierro

June 25, 2006 2:00 AM

I signed up with SunRocket back in May for one of my 2 lines I had with AT&T. At first the number they provided would not accept incoming calls. The "Gizmo" shipped fast, and connection was smooth, but still no inbound calls. Level 1 tech support is much to be desired. I ported over my AT&T number, and was able to receive calls on that number before the number they gave me. I canceled the number they gave me, and decided to order a second account (2 years $199), so that both of my AT&T numbers would be transfered. At that time I got a new number for the second account, and a new "signature" number for the first. Both worked immediately.
My overall experience is this: The service is not perfect, but neither was AT&T (had to call AT&T repair weekly for problems!). If you have a rock solid internet connection, you should not have any problems. I was able to correct most issues by reading forums, and "tweaking" myself, rather then wait for CS to translate and comprehend my problems. By reading the forums, I was also able to learn the tricks to contacting US based technicians, and get any problems I could not correct on my own taken care of.
I am getting 2 lines, 4 inbound numbers for $16.00/month for 2 years, compared to $160/month for AT&T. The savings are incredible, and worth it, even with a few problems here in there. But hey, I had problems at $160/month also! Rumor has it that SunRocket is bringing back the Customer Service to the States, most likely due to the number of complaints, and that will help improve the service. If you read alot of reviews, that seems to be one of the weak points. The other weak point is one that everybody overlooks, which is what this, and ANY VoIP service depends on... an Internet connection that is problem-free. Most are quick to balme the VoIP provider, when it may be their IP provider, or their own network setup that is at fault.
VoIP is not for everybody, rather for those that are patient, and those that are willing to take a bit of the troubleshooting on themselves, rather than have somebody hold their hand forever. If you are not willing to learn and be patient, then stick to POTS.

Robert Eastman

July 1, 2006 1:47 PM

I signed up with SunRocket in April of 06 and "Service" was marginal. Echos were a constant problem. Customer service is about the poorest that I have ever experienced. Hold times in excess of 60 minutes. Their escalation process takes 72 hours for any problems that can't be correct with them on the phone. I was without phone server for over 4 days and still never heard back from them and I finally cancelled the service.

This quality is very poor, and customer server (if that is what you can call it) is the worst that I have ever experienced. There Managers are rude and need some additional training on who there customers are.

My advice is don't get SunRocket. I switched to Vonage and it is Crystal Clear!

GeorgeMc Laughlin

July 2, 2006 6:09 PM

I was going to switch over to S. R. until I read the reviews. I don't think I will be doing that in the near future. People have another life besides putting up with type of nonsense. Co's think that moving co's off shore will help their buss.. They are wrong. I do not deal with Microsoft for this very reason.When you move to the U.S. give me an E Mail Thanks. G. Mc Laughlin

M. Snyder

July 6, 2006 10:27 AM

I have just started up with Sunrocket. The sound quality- outgoing- is horrible and I've been on the phone w/customer service about it several times. It's still not resolved. I am able to hear the person I am talking to very clearly but they cannot understand me well, sometimes not at all. I've had my cable company out here to upgrade my signal but it still hasn't helped. I must say, though, customer service reps have been great every time I've called. The wait time is minimal. Everyone I have talked to have been extremely nice and willing to work with me. I agree with others though, it is a little diffucult to understand speech with the heavy accents. Has anyone else had issues with sound quality? Any suggestions? This last time I spoke with someone, they told me to do the "speed tests" AGAIN, and to call back with the results. I'm praying this will get worked out because I don't want to be out of $200 if I have to switch back to a land line. I acutally did have Vonage first and had the same problem. I thought switching to Sunrocket would be better. So far, not so. This whole phone thing has been difficult....I'd rather spend my free time with my 4 kids than on the phone with customer service trying to get my phone to work.

H. Munoz

July 9, 2006 11:58 AM

PLEASE DO NOT CONTRACT SUNROCKET SERVICES EVER!!!!

I have been a customer of SunRocket for more than a year and during this period I have many service outages caused by them and not by my ISP. However, I learned to live with them and mostly due to the very nice apologetic emails from their CEO. However now I am amazed by their terrible service. My GIZMO stopped to talk the modem cable and therefore I stopped having telephone service. The modem was talking to the other devices and our access to Internet was available. We spent 3 days on troubleshooting the same thing and from day one I asked them to please replace the GIZMO because I knew the WAN interface was bad. The WAN, MGT and VOICE lights were off. I have been a Network Engineer for 20 years and I know very well that an interface in a box can go bad even though the power light and other lights on it are on. At the 4th day they still did not believe me and asked me to wait for another 24 hrs until someone could make a decision to send me a replacement. I told them from day one that I was having an emergency and that I needed the home phone service in order to communicate with my important contacts such as my insurance companies that were trying to reach me. No even with that emergency they made a decision. During those 4 days I was given 3 different tickets for the same problem and not resolution was provided to me. I finally had it and canceled the service. I asked them to send me an email to confirm the cancellation and they said I would receive it within the next 24 hrs. I asked the for the confirmation email because I need them to make a refund in my credit card since I paid in advance for 12 moths of service. It has been 48 hrs and I have not received anything from them and either I have received an answer to the last two emails I sent them with regard to the problem. I think the situation is that the customer service people and the tech support people are the same because one of them told me during this process. Therefore they change their story every time and cover each other. I tried to talk to some one in management and it was not possible. You do not want to have one of your critical services such as your home telephone on the hand of this people. I wish I could reach some one in management to let them know about this outrageous case. I also would like to find a way to make a complaint to the FCC or Virginia Department of Consumer Affairs because I really find this type of quality of service completely unacceptable.

J. Jones

July 9, 2006 5:06 PM

SunRocket is currently starting a new customer service call center is southern missouri, mostly using old mci employees. All tech support personel are given three weeks of training, hopefully some of the service issues will be resolved then.

Vicky

July 10, 2006 2:23 PM

I started training today for customer service for SunRocket, their goal is currently to improve customer service. Today marks the first day day of training for the Springfield Missouri call center. They are hiring 500 local people, mostly ex MCI employees with years of customer service already under their belts.

I wanted to say thank you, without your feed back, they wouldn't have opened this center.

philippe toussaint in nj

July 12, 2006 6:22 PM

Sunrocket is a social and economical revolution.How many of us get our credit tarnished by the Babybells for phone bills.Sunrocket is the only phone company in USA that plays fair by clearly stating its prices.I will never go back to the slavery days of Verizon and concorts.

Chris McLeod

July 17, 2006 4:38 PM

I ordered SunRocket on 7/8/06 using their online interface. I had one small glitch in that it didn't add my signature number but otherwise all was good. I called tech support and after a two minute wait spoke to a knowledgeable tech that had my signature number added in less than five minutes.

I received my gizmo by Friday the 14th (I had received an email with a tracking number on the 11th) at which time I plugged it in according to the instructions and everything worked within two minutes, including incoming calls to both my main line and signature number.

Everything to date has been excellent from the service and speed in which it was delivered to the sound quality (better than my current provider Qwest). I am going to give it another week and then cancel my land line.

I did initially hook up the gizmo directly to the cable modem but once it was up and running I moved it behind my router/firewall and it continues to work flawlessly. In other sites discussing the service I have seen it is apparently important to move the gizmo outside your perimeter occasionally for it to receive updates etc. I will post back if I have any issues with this. One caveat is that I have read that some DSL customers seem to have issues due to slow uplink speed on their circuit. ; I am on a 7M/768kb cable connection (Comcast Tele-worker) so your mileage may vary.


I had none of the negative experiences some posters have had and think this is a great deal. Time will tell but with me only paying +/-$13 (I got in on their three free month special so 199/15) I can put up with a little heartburn, but so far so good.

kieth

July 18, 2006 2:06 PM

I got Sunrocket service in March of 2006. It worked for 3 days. I called customer service who sent me out a new adaptor and it worked for 2 days, all in all I finally got rid of Sunrocket in April of 2006 after the service worked for less than one week.And this less than one week of service cost me over $40.00 if you include sign up.So what do I have 2 cordless phones and a lot of headaches and packet8 with no problems.

Jenn

July 19, 2006 5:44 PM

We have been Sunrocket customers since September 2005 and are looking forward to another year of it starting this September. My brother-in-law researched all the VOIP companies available in the spring and summer of 2005 and determined that Sunrocket was the best service for their family. Then in September, on his recommendation, we signed up for SR as well. Our phone number was not transferrable so we have not had those issues to worry about. We just got two new numbers and the distinctive ring has ALWAYS worked for us. We signed up before the free phones were part of the deal, so we haven't had that to worry about. We haven't even had to deal with customer service much, except in November, when they were trying to work out the e-911 issues. They were always very helpful and attentive, via both phone and email, at that time.


We love our SR. We love being able to spend as much time on the phone as we want, knowing that we don't owe any money until September, when we renew our service with the annual plan. We have a lot of friends and family who are long distance and we would never be in the kind of contact with them that we are in now, if we still had a land-based phone service.

There have been a some hiccups in the last 10 months, but I honestly attribute that more to the cable connection we were using for several months starting not long after we signed up. The cable internet would go out, and then of course our phone would go out. Whenever someone was heavily using the cable broadband, VoIP quality went down, but I blame this on the cable rather than on SR.

A couple months ago we switched to "dry-loop" DSL with Verizon and got rid of our cable tv and cable internet in an effort to save money. I can think of only one time in those couple months that we've had the phone go out compared to many more times when we had the cable. We have a 3.0 Mbps internet connection and that seems to work just fine. I absolutely agree with TR Pierro who posted on June 25 that people are quick to blame the VoIP provider, when the whole thing about VoIP is that it depends upon a problem-free internet connection and maybe the IP provider is to blame. Someone commented that it knocks out their internet. What if the internet connection is the problem and that knocks out the Sunrocket? That's what has happened here. I also agree with the person who wrote that they wished people would post their internet connection speed when they put in complaints, because that in itself might be a problem. I wouldn't dream of using the lowest "high speed" option with Verizon. Not enough broadband to support the phone service.

Let me tell you, we had so many hassles with Verizon DSL where we used to live, way before we had SR. Customer service was a pain, we'd get double-charged for things, and our service was dropped very frequently even though we were perfect in making our payments. I was very reluctant to go back to Verizon DSL for our internet and VoIP, but we've had no problems and I'm very glad about it.

I like to support "younger" companies who are really trying to be different from others and I'm so happy our own experience with SR has been a good one. In our cutting costs, one thing that was not an option was dropping our broadband internet because we can't imagine having to go back to standard phone service!

Dirk Lambert

July 19, 2006 6:03 PM

I have been a SunRocket customer for over a year now and overall am happy. Initally, there were a few outages but I haven't had any in almost a year.
The Voice quality is good, features are good and customer service I don't use much.
Also, there a software called "signature Message Screener" that you can download to your PC. It allows you to see who's calling your home number and you can listen to messaging being left on the system.
You need to have a reliable broadband connection for VOIP to be successful.

I will recoomend SunROCKET plus you can take your box with you if you travel to Canada or Puerto Rico

Jeremy Soronen

July 20, 2006 6:46 PM

Try visiting www.sunrocketforum.com for help. They are not paid, but they help out more than the real tech support and they setup guides and troubleshooting steps you can do on your own. And no... it's not my site.

Glenn

July 23, 2006 8:59 PM

I signed-up for a year's ($199 worth) of SunRocket's service on July 1st. By July 10th I had the GIZMO and two included phone sets installed behind my hi-speed cable modem. I was able to place outbound calls immediately. I waited the TEN whole days to start receiving inbound calls. As of tonight (July 23rd) I still only get a canned message from CHOICE ONE stating that my new SunRocket numbers have either been disconected or do not exist. I called SunRocket's help line several times to get several different heavily accented CANNED responses to what are probably thousands of dissed customers. I am seriously thinking of contacting my credit card issuer to change my card so that I can't be ripped off any further by SunRocket.

Jeff

July 26, 2006 3:35 PM

I have been using SunRocket for a month now and love it. The Voice quality is as good if not better than my land line. The only problem I had was porting my number. The sales rep told me when I signed up that it would be no problem. Then when I went to do it, of course there was a problem. Something to do with 911 and the area that I live in. I was not happy with how long it took them to figure this out (1 month). I kept getting told I would receive an email in a week, with forms to sign. As I said this went on for a month, and after several phone calls, I finally find out that the # is not portable. My solution was to port the number to my cell phone, which was not a problem.
As I said, the quality of the service is great and the price can't be beat. If I didn't have a small business with the old number, the porting wouldn't have even been an issue.
Service = 10
Customer Service= 5

M Swilley

August 3, 2006 12:25 AM

I set up my SR at the end of March 06, Had a few glitches that were corrected by a couple calls to the tech support, I did have a couple calls that I couldn't understand the tech, but, got past that, since I have bought a lot of coffe at 7-11's, and we did dedicate some bandwithe to the upload.. I have had a couple snaps crackles and pops since, but they have come and gone and everything is working fine, occasionally I have things happen that I am not sure whether to blame on SR or Road Runner. I get 500down and just under 300 mbps up, and all in all, I couldn't be happier with SR. I am glad to see that the Tech Support will be coming home to the US.. That is going to cause a rush for the jobs at 7-11 and Dunkin Donut.. Thats fine tho.. To the guy that dont know where to plug the line into the wiring of the house.. Unplug the outside connection, leaving all the inside wire wired together.. You can then plug that cord into any outlet in the house and it will backfeed to all you outlets.. Very simple.. Good luck with that..

Harry Marder

August 4, 2006 8:22 AM

Sun Rocket is not worth anything.

I have a phone which does not receive callfs for the past 9 days.
They say wait another day or Two

It is level three support and they never ever return calls.

They have me in a strange hold since my number has trasfered, and I can not get another VOP to come in since I still have Sun Rocket

Dawn Yerkes

August 7, 2006 9:33 PM

I've had Sunrocket for well over a year and generally been pleased with it, although they experience continuing "growing pains" that take out service for a few hours at a time on a regular basis (every couple of weeks). Unfortunately I have found their customer service to be abominable. Recently I was without service for almost two weeks, during which time I was repeatedly told by supervisors that they couldn't do anything except refer me back to their service department, who ran me through the same set of tests four times. Turned out the gizmo was defective, but it took several 45-minute phone calls using day-time cell minutes (and being hung up on twice by their phone system) to get a new one sent. Their supervisors were entirely unhelpful and advised me that my only recourse if I was unhappy was to email their "builditbetter@sunrocket" address, which was a joke - never did hear back on that. It took their Member Services almost a week to respond to my requests for help, and I was never contacted by Sunrocket without having to harangue them myself for follow up. I would no longer recommend Sunrocket to anyone; treating customers that shabbily is inexcusable, growing pains or not.

Geovanny

August 23, 2006 4:49 PM


I got SR about 3 months ago. I agreed that SR tech-support is WORTHLESS. When you call with a problem the tech-support level one can not never solve the problem. They give you a stupid ticket number and wait for tech-support level three to call you back in 72 hours (72 hrs for SR is 5 day later). For the past 3 months my experience with this company had been a growing pain, problems after problems.
1. Problem transferring my number.
2. Voice mail problem.
3. Retrieving voicemail problem.
4. Private and anonymous call blocking problem which was created when SR was fixing problem No. 3 which can not be solve until today 8/23/06.
5. Outbound caller ID that not one can solve until today 8/23/06.
Before SR fixed the voice mail problem the standard message (private calls are not accepted by this number) will play to people with private number. After that day everyone get a different signal or message, some people get a busy signal, other error message, other nothing for other the line keep ringing.
I called the super tech-support, again and I received a call after 5 day (again is suppose to be in 72 hours), tech-support told me that when the Block Anonymous Calls feature is ON, every call with a private number will get a busy signal, this is the standard for SR. I told the tech-support that was not true because this is happening since they fixed my voice mail and if what he said was true how come everyone is getting different signal & message. The tech-support answering me by saying that is not SR, is the caller company, they have they own message. I told him, you just said that the busy signal is SR feature. I called the SR number from my cellular phone and I got an error message. I called Verizon and I explained the situation, the tech-support from verizon called my SR number and he did not get a error message or a busy signal from his end the phone just keep ringing but from my end the SR line was not ringing. Verizon said, is your carrier. I called back SR and until today they have not fixed the problem…
SR is also blaming verizon for the outbound caller ID. I disable my outbound caller ID, this mean that my number and name will not show up, guess what, it is true my number and name do not show up but a different number show up in the other party caller ID 212-2920147.
I call SR this past Friday 8/18/06 and I told them that I was going to cancel my service if these two problem are not solve. The CS promised two months credit which I do not think I will get and promised to escalated the problem to a different level.
I will not recommend this company to nobody, customer service, tech-supper level one and three, supervisor and managers are all worthless. Since my first call until the last one I think I spoke to more than six supervisors and managers and more than 15 tech-support without any solution to the problems.
I would like to know if anyone if having problen with the Block Anonymous Calls feature and the outbound caller ID.
Remember cheap is not always good, because in the long run it cost more.
I wonder who is writing all those wonderfull review about SR maybe their own customer services…..

Bret

August 25, 2006 4:23 PM

Customer service is non-existent. But thank you to Graham Allan who posted here at April 7, 2006 06:51 PM. Using his info I was able to recieve incoming calls.
We have verizon fiber optic internet service and we installed the gizmo after the verizon router. In this configuration the gizmo was able to make calls but not receive. However, as Mr. Allen discovered, I was able to receive calls to the ported number after I plugged the gizmo directly into the fiber optic wall jack. The verizon router is then plugged into the gizmo and the computer seems to have no problems accessing the internet. It did take about 20 min for the gizmo's phone led to turn back on after plugging the gizmo into the fiber optic jack.

I found these posts while seaching the web trying to find an "insider phone number" to SR customer service. If anyone can get a direct line to tech support please post it. I never spoke to tech support but, if you do, see if you can get their call back number and then post it.

Multiple calls to customer service were of no help. Standard reply is "unplug/replug gizmo." Even after quoting the SR customer bill of rights #5 (Commen Sense Resolution: Policies will never stand in the way of doing the right thing. All SunRocket representatives have the power to use reasonable judgment to address your concerns and "make it right".)I was unable to talk to a manager or "advanced tech." Or even get a name of a manager.

We did get a great deal assuming there are no other problems. Two years for $199.

Bruce Sklar

August 29, 2006 11:25 PM

Sunrocket sucks!!! I've had the service for 3 weeks and I still cannot receive calls. The CSR keeps promising me that they will fix it and still it doesn't work. I'm gonna change back to my prior VOIP service.

debbie eskan

September 4, 2006 8:24 AM

I have been thinking about changing my provider from VONAGE to SR to save money. I first checked the SR site to read information and found there may be a problem with TiVo and SR. I then started checking reviews and found these posts. So many are negative and folks having real concerns that I can't see changing and paying for an inferior service at this time--even if I save $10 per month! What do you save if service and workability is very spotty. My two cents worth--even before joining up.

Ted Novak

September 4, 2006 5:59 PM

I've had Sunrocket for 2 months and was satisfied with the service so I authorized them to transfer over my business number. Now when prospective clients try to call they get a "number disconnected" message. No one at Sunrocket can even guess when my number will be working! All my business is done on the phone so they have put me out of business. Learn from this and NEVER try to transfer a business number to Sunrocket.
Ted Novak

david

September 5, 2006 2:31 AM

I am so interested in Voip.But so pity,there are no any legal Voip services here in China.Anyone can inform me the future of Voip ?Thanks

sanders

September 6, 2006 1:21 PM

I've used 3 different VOIP companies, my problem with Sunrocket is they were unable to port any of my existing Bell South or Verizon numbers, Packet 8 was able to port the numbers. I'm also trying VOIP.com and having all kinds of problems with their service as well as softphone. Any suggestions on a good company with softphone would be appreciated. sanders@sandersdupree.com

joginder

September 12, 2006 7:26 PM

SUNROCKET IS THE WORST OF WORST.
Paid 199.00 in startedt he phone transfer fronm Cingular and it has been 3+ months and still they have no clue. Everytime I call them I get a brand new answer. i can get a better customer service @ local Chinese store than those techies in Philllipines.. I have spent hours and hours to get this working but no luck. Finally I cancelled and not they will not give me the refund. Because their refund system has a problem (last 19 days???) and thats why they can not give the refund.
shameful commerece.
*******stay away friends*********

Steven

September 13, 2006 12:32 PM

I'll give SunRocket a mixed review; maybe 6 stars out of 10. While their features and pricing are very nice, the MOST IMPORTANT feature of a telephone service is voice clarity. I seem to be talking to their tech service people every few days trying to get an echo and chatter off the line. Initial calls to customer service took forever (are they outsourced to the Philipines?) but once they acknowledge that the problem deserves extra attention you get a private number and an immediate person on the other end. Unfotunately, even replacing their gizmo hasn't resolved the voice quality issue. They have been trying to resolve this for more than a month. Just yesterday I learned that my FAX isn't working through their line. I guess you get what you pay for.

smith jones

September 14, 2006 4:36 PM

I got the 1st sun rock with no problem. Then it was down hill from there. I had a number transferred - it stopped working for 1 week and customer service kept saying it was completed but it was not working. After 3 days on the phone with some CSR in Manila, I discovered that they all had a script to read from. The real guys who would even think of doing something was in the state of MO. So you have to call about 10 times and get lucky to get the state of MO call center. There I got some attention but it took another 4 days to get the transfer number to work.
After 3 days of working, call forwarding stopped working - same stuff, call in to Manila, then to technical support, who puts a ticket that will be responded in 24-48 hours, which is 4 calendars since it was the weekend.
Most frustrating was the denying that anything was work and that someone was working on it. MO told me the truth - this is only the 2nd call that has the number not working?

If you value your sanity at a few bucks more go somewhere else. Sunrocket is for the basement phone or the fax line where you don't care about makeing the call or recieving it or using any of the features.

nelson

September 17, 2006 3:02 AM

I had SR for 30 free trials on $199 per year service and should have gotten a free with it which never got it. Customer reps are rude and have no clue. Email response on status and follow-up is also slow or will never get. Was offered three free months of service for free phone never got and beginning to wonder if they ever had the GE 5.8ghz phone. I sure SR will give me my three free months for replacement of the free phone after the end of my term and to make sure I stick around and keep the $199 service fee. SR was to replace my Vonage VOIP service and now decided to keep and was going with SR due to price. Price is not always the way to go due to lack in price also lack in service. SR member service is only available from 6 or 8 am EST till 12 MIDNIGHT EST. What happen after 12midnight if your service has issue? Wait till morning? Also, wait time for member service take minimum 15 mins. Their motto of “NO GOTCHA” really means "Gotcha". Will keep my Vonage VOIP service even it cost me $24.99 a month at least I have 24x7 service available with only less then 2mins wait on phone and so far service been reliable and issue gets correct via 24x7 service.

Cindy

September 18, 2006 8:23 AM

I signed up mid-July. Since I don't like the idea of switching just to switch back, I took my time and thought of questions. Not one cust. svc. person ever indicated I needed to transfer my number via an online form. I found out a month after waiting.

Yet, another month later there was another hitch--and an email that was pretty critical to my transfer number that was sent to one of their depts instead of me--again, I discovered this when I called to find out what was taking so long.

Going on over three months now since I signed up and still no communication from SR that my number transfer has occurred.

I've paid my $199 up front and am still paying for my land line service!! (About $250 total since I signed up with SR).

This is terrible! I was talking to a friend last night and her phone kept on making a buzzing sound. She commented her husband had signed up for the phone service, jokingly I asked her if it was SR, she said it was and advised me NOT to sign up for it. I told her it was too late, and how long I've been waiting.

Tenzin

September 19, 2006 1:11 AM

Sun Rocket did not work for me, it has waisted lots of time, the gizmo is not reliable at all. the VOIP lights go off, all the time, when it goes off the calls drop, in order to get back the voip light it will take hour to do it, this will eats up lots of time, but I like their, voice quality and voice mail retrieval very nice. bottom line SR is not yet matured. may be after 5 years it will get better.

Jim

September 20, 2006 3:46 PM

I've had SunRocket for 2 weeks. Call quality is good.

I've had one call dropped when VOIP light went out.

Yesterday I couldn't make a 3-way call work.

Outgoing fax calls work, but incoming fax calls connect but do not receive the fax.

I'm still waiting to decide whether I need to switch to another carrier.

Malcolm

September 26, 2006 2:55 AM

I currently have the SunRocket Service and find it to be great. Occasionally I have had a couple of issues. However most people never notice , but the POTS Analog lines have problems as well.

PRO's: Service comes with 2 lines as part of the Service. "Others charge extra for this service."
Website has many useful tools. You can set up your voicemail to email you automatically so you never miss a call. Find Me Forwarding Feature is the best Feature I have seen from any phone service. You can set phone service to Do Not Disturb. "Someone should give a Nobel Peace Prize to the individual who came up with that feature."
No more Mid Dinner calls, or calls in the middle of an important Movie.

911 Service works, as long as you enter the correct address when setting up your account online.
Very very easy to use. I am impressed.

CONS:
Because VOIP is a new and emerging technology I expect it to have some problems.
I have had a couple of calls drop. Experienced Technical issues logging into the website, and on 1 occasion someone called my house and the phone rang 10 times before they hung up.This was when the service was set to go directly to voicmail. However SunRocket stated on their website when I logged in that they were experiencing an area outage.

Regards,
MALCOLM

Marissa

September 27, 2006 8:52 PM

Some facts about Sunrocket that many people are complaining about... in defense to the customer service/care techs representing the company...
Yes, I work for Sunrocket.
No, I do not agree with their current method of "tickets" and not being able to do live transfers to the necessary depts such as higher level Tech, Provisioning, Billing, etc. In fact, the majority of people I work with despise the fact that we cannot serve the customer in the ways that would be most appreciated. Our hands are tied in many ways until the company grows large enough to support a staff to serve the customer in that manner. I personally, cannot wait for that day to come.
As for the 30 day wait period for number transfers... that is an FCC regulation. The existing carrier has 31 days to inform Sunrocket, or whoever is requesting the transfer, of their position. Sunrocket requests the carrier to give them access to the number in approximately 2 weeks. Most carrier do not respond until at or near their 31 day deadline. As soon as we get a response, the customer is sent an email, which states there is a rejection for whatever reason or that the transfer is ALMOST complete. No.. often the transfer is not as complete as I feel it should be, but it is more than the push of a button or a flip of a switch. Often there is a 24 hr turn around time.
The Gizmo... well... we cannot just replace a Gizmo as easy as customers wish. There are a few key elements where we can actually ship one out on the first call level... most cases have to go to the highest level of tech support to have that approved.
If you ever feel a Sunrocket rep is rude or acts maliciously... it is your responsibility to let the company know this. Every rep is required to give their first name... you can ask which call center they are in and every single call that comes in is required to be issued a ticket number, whether it be an updated ticket or a new ticket number. If it isnt documented - no ticket- it didnt happen.
VOiP is a new technology. We dont support businesses, we dont support faxing. Your second signature number costs $3 per month. Once your number is ported, if this causes you to have 2 signature/anywhere numbers.. call us, have us delete one - any reasonable rep will issue you credit for the $3 if you were charged unknowingly. Sunrocket is not a rip off - we give you a fair refund without question if you were to cancel early. There is no contract. You pay in advance and you dont have phone bills throughout the year... If you dont like the service, we understand. VOiP may not ever be as reliable as the old fashioned phone service. People that are not interested in new technology may find that the savings are not worth it. Others love it. I am sure that as time passes, Sunrocket as well as other VOiP companies will grow stronger and the service will become more reliable. You really have nothing to loose, but if you expect to have your standard phone service for a fraction of the price through your cable or dsl... you may be disappointed. Or you may not.

Sam

October 11, 2006 9:55 PM

The price is good. The quality of the line is Ok we hear echo sometimes, I have FiOS (Fiber) 15/2, so speed is not an issue. The support is very bad. It takes them hours to try to solve a problem and then they escalate the case to 2nd tier!! Which according to them will call you between 24 to 36 hours!!!! Come on guys if my phone is down I need it fixed ASAP. And the thing is they never call back. You need to follow up. I have a called ID problem it has been going on for six months and still no resolution. After my year is over I will switch.

Shishir

October 13, 2006 3:08 PM

I agree with Sam 200%. I ordered Sun rocket on 15th Of Sept, 2006. I got the gizmo on time, no issues there. Hoking up the gizmo was a one minute job. I could immediately make outbound call and sound quality is good. However, I realized that there were no inbound calls. On enquiring about it, I came to know that it will take 16 days to get activated (what a piss off). But that was still okay. After 16 days, I still did not have any inbound call, so I called again and they tried to do some things with the gizmo. It didn't get resolved. Then the ticket got moved to their provisioning dept. God knows what it is but to me it seems it's a black hole dept. I have tried to follow up 4 times afer that but everytime, the reps get stuck at the provisioning dept, saying that someone will call me from that dept within 24-48 hrs, even though no one calls. It has come to this that I called in today to call in my subscription. The rep seemd to be nice and she did find out that I was having issue (by calling from different phones) and promised that someone from their eng dept will contact me within 24 hrs. So as a favor, I am gonna wait another 1 day (need to cancel wihin 30 days) and if I don't get inbound calls by 15th of this month, then then it's bye bye SunRocket forever for me.

Jimmy Gugliuzza

October 14, 2006 9:27 AM

WOW
Glad I found this page before transfering
Thanks everyone

Jeremy

October 14, 2006 10:35 AM

I have Sunrocket for almost a year. The service is almost non exhistent. Service is out for months at a time only works for 2 weeks than kicks out. I live in VA. Fairfax area and use verizone fi os internet service. The router and all issues related to sunrocket have been hell!!! I am goint to use Vonage.
All routers are already cofigured to use Vonage already(New Routers including the junk Action tec router from Verizone) It just works well.

Shishir

October 15, 2006 10:54 AM

I am following up on the earlier post that I made. Well, in the end,as usual no one called and my inbound call issue didn't get resolved. I did give a peice of my mind to the reps (I was without a lan line for almost 10 days) and cancelled sunrocket . I am going to try packet8 or vonage. Hope my experience with them will be better.

Bill G

October 15, 2006 9:00 PM

My experience with SunRocket has also been terrible. Lately, it seems they may be avoiding issues by just handing back busy signals when there's a problem. Today, in the middle of busy signals, we had no difficulty calling the number (an answering machine since noone was home) using a cell phone.

Contrary to the earlier opinion "Sunrocket as well as other VOiP companies will grow stronger and the service will become more reliable,..." service seems to be getting worse as time progresses. The growing pains could well become fatal for the company! My service is Southern CA.

Bill G

October 15, 2006 9:12 PM

My experience with SunRocket has also been terrible. Lately, it seems they may be avoiding issues by just handing back busy signals when there's a problem. Today, in the middle of busy signals, we had no difficulty calling the number (an answering machine since noone was home) using a cell phone.

Contrary to the earlier opinion "Sunrocket as well as other VOiP companies will grow stronger and the service will become more reliable,..." service seems to be getting worse as time progresses. The growing pains could well become fatal for the company! My service is Southern CA.

Bob Parks

October 17, 2006 6:32 PM

SOMETHING MAY HAVE CHANGED AT SR
After reading all the negative comments
and not getting a call back to my
connection problem I called SR to
cancel.
In less than 2 minutes Alicia
transferred me to a Tier 2 tech.
Ben, in Indianapolis, was super efficient
and solved my problem within minutes.
It appears they have really upgraded
their service. Now if the connection is
as good as the people I'll probably
stay with them.

Bob Parks

October 17, 2006 6:45 PM

An addition to my earlier comment.

I just discovered that my Inbound ser-
vice is working immediately. The papers
said 10 days but I'm up and running in
less than an hour. I'm in Pennsylvania.

For it is worth.

Bob

lowell Fast

October 26, 2006 5:54 PM

HORRENDOUS
Suckered into a 2 year contract for "extra" services for $400 . HORRENDOUS
I would pay another $400 to not have gone through the hell I did trying to put it to MABell for her bundling efforts.
HORRENDOUS She was very unforgiving when I was trying to beg back my land line and stung me out for a month.

Still out of hope of seeing a penny!
HORRENDOUS

Lowell Fast


Bob Parks

October 26, 2006 7:16 PM

"What a difference a week makes or I
spoke too soon"

After three bad experiences with what
is laughingly known as "Customer
Service" I'm looking for a new carrier.

I would not advise anyone to sign up
with these people. Their problems run
deep.

http://www.whichvoip.com/voip/voip_reviews.htm
has a collection of reviews by users
on several score of VOIP carriers.

Shishir

October 26, 2006 10:45 PM

This is a follow up to my earlier comment on SR. I went ahead and cancelled my SR subscription. I ordered Vonage and Packet8 to evaluate both of them. I did see some weird issues with vonage where unknown people were calling me (at office) even if it showed my home number on the caller ID. Also the $29.00 price tag (including taxes) is a wee bit high. With the packet8, I see someone else’s # on the caller ID. Packet 8 too is around $20 (including taxes). I tried my luck with SR again. I reordered SR, got the gizmo yesterday and again went through the same setup routine and found out that my inbound calls were not coming in. This time, on calling tech support, it seems I got a knowledgeable lady. She explained that it's an issue with the local service provider (my area do not have numbers that are pre-activated and SR has to put in a request to a third party service provider to activate the number + E911 which takes 10-16 days). For a workaround, she immediately assigned me a pre-activated signature# (they can do so for signature# as it need not conform to the area that one lives in). This way I now had incoming on my signature# and outgoing on my primary number. She also raised a high priority ticket with their provisioning dept. Today, I found that my primary number has changed and that both incoming and outgoing are working on the primary #. They also resolved the ticket saying that the vendor (service provider) has fixed the issue. Now SR seems to be working perfect with sound quality being excellent. I guess, ultimately it depends on what kind of person you are dealing with on the other side to have your issues resolved. I was just unlucky the first time. I cancelled my vonage and I shall be evaluating packet8/SR for the next couple of days I guess I could go either ways. Let’s see how both of them work out. BTW, I too am in Pennsylvania.

Maureen Walker

October 28, 2006 10:27 PM

Ok, where do I start! I've been with SunRocket since June 2005. For the most part, I couldn't complain until it came to renew the plan this year. I had a few dropped calls here & there but not too bad. I do remember not being able to get through to the UK at all for a couple of days & was told by customer service when I called that it was some muslim holiday!
Ok so I got the renewal by email saying I'd get 1 month free if I did the year thing again, I sent the e-mail & waited for my $199.00 for the year to be charged. This never happened & is when ALL the problems came about.! I was put on the automatic plan of $19.95 a month & told they Never got my email. So now they have my call telling them I want to pay for the year. Meantime I was on there web sight & saw they now offered the international plan, this worked out better for me since most of my calls are to the UK. Well this was back in June when I told them to add me to the other plan of $299.00 for the year & Im still having issues to this day of Oct 28th.!!
I was charged for the plan back in Sept 5th but still get the monthly invoice showing the charges for the international calls.!
Customer service is another issue in itself, All I can say is be thankful if you actually get a person that can speak English.!! I come to find out after this being a big problem, I asked the guy who's English was TERRIBLE where he was located, INDIA or the Philapines is where I was routed.!! What a pain this was, I was already pissed off to have to call with a problem & even more ticked that I couldn't understand the guy that didn't speak even half English.
Customer service I have to agree is the worst I've dealt with, then today's phone call.

I called again since I saw charges again for calls, I was told that I was shown on both plans for some stupid reason, I paid the $299.00 for the year in Sept & was still on the month to month plan so paying twice for the service. It gets better.....
The guy I taked to told me I was also charged $39.95, when I asked what that was for he told me the "gizmo" I received back in June 2005.!!! Yep Yep Yep.
I then went to a useless supervisor who said I was charged it for the renewal. I went to the web site & asked her to sho me where it stated this & do you think she could find it, "NO."
I then told her as of today the site still show the Gizmo is a value of $39.95 but yours free. It does NOT however say if you renew with them you will pay it after the year. I told them it was false advertising & they cannot charge you for something that is free when you sign up.
This I will fight tooth & nail & drop them in 2 weeks if this is not credited back to me soon.
I've gave them 2 more weeks to get to the bottom of this so will wait to see what happens this time. I've stuck with them now cas I don't want to go through the hassle of finding another & maybe having to change my # again. I have looked into several other after having to call them again today so have my ducks in a row if I drop these clowns. I was on the phone an hour & half today & that was talking to the guy all the time. It's been a pain this last few months but I was very happy before that apart from a little thing here & there.
Let's hope they come through again. I've been given the credit for all the calls & services the past few months so really had everything for free because of their lack of service. At the end of the day, though, I'd rather pay the little extra for No problems than less for all this hassle.

Good luck & lets hope you get up & running if you go with them but be ready for the run around if you have to call them.!! maureen

HAPPY SR USER

November 2, 2006 8:38 AM

This has been the best money-saving move we have made. Comcast cable high-speed internet and SunROcket is a great combination. You will not be disappointed. For more go to:

http://home.comcast.net/~bseitzinger3/SunRocketPromotion.HTML

Jimmy-Jimmy-bo-bimmy

November 8, 2006 2:03 PM

I've had SunRocket for over a year now and I'm willing to pay (begrudginly) more for (hopefully) better reliability.
I asked for a listed number- it's unlisted.

I had 3 months of unanswered messages waiting because the message light indicator would only sometimes activate. A software problem I was told by SunRocket (So Fix It!)

Calls coming in when answered produce a dial tone for me and nothing for the calling party.

Guess what, SunRocket?! I'm shopping for a new provider even now.... I'm taking my money elsewhere. It may not turn out to be any better anywhere else but I'm willing to try.

Joe Dunlop

November 15, 2006 10:08 PM

Sunrocket sucks! Set-up was a nightmare and after a few months a glitch developed were callers cannot hear us but we can hear them just fine.

The callers think the call has been disconnected and they hang up even though we can hear everything they say.

I don't car how cheap these guys are, their service is cheap and their quality is cheaper. Find someone else in a hurry!

Dazzi

November 18, 2006 5:43 PM

SUNROCKET SERVICES

Sunrocket should be avoided for the following reasons brought to their attention more than a year ago but never solved as of to day:

1) illegal international billing: the international call is billed soon the number is dialed and not when the communication is made or goes throught.

2) Sound quality is MOSTLY very bad on these international calls (85% )even when you use expensive phones where you can ameliorate the sound up to a point.

3) international numbers need often to be redialed. Many times people on the other side when the call goes trought will not hear you.
Wasting and frustrating time spend with technicians or billing rep. when you need help by going through the same ritual month after month when the bill hits you.

ASVMDMOM

November 25, 2006 10:37 PM

I've used Sunrocket for 2 years and have never had major issues. When we had Comcast, the service wasn't the best. Sound quality could be great or with lots of echo. We had weird things happen when we couldn't dial out or others couldn't dial in, and of course, we didn't know it until the phone worked again. With Verizon Fios, we've had flawless Sunrocket service. They have messed up my billing, but in my favor. It took them 10 months to realize they had charged me $19.99 for the year instead of $199. Luckily, we haven't had major issues and they've saved me over $500 each year. Voip can only be as good as your internet provider....

John Brendle

December 1, 2006 6:41 PM

Sunrocket Sucks Bigtime

I started my conversion 4 months ago and finally got my Business Number moved over 15 days ago. I can't receive inbound landline numbers which is 90% of my business. I have been on the phone with them daily and they really could care less when my service starts working. Managers tell you they will call you back and they don't. Techs say they will email you and they don't. I may recommend their service if you are just looking for a toy, but if it's a number you rely on DON'T DO IT - Sunrocket technically suck bigtime. I will keep you updated.

Atif

December 5, 2006 10:47 AM

Hi Michael,
Thanks for re submitting the request. We have submitted the request with this address at least 3 times with the same result - "Rejected - address does not match", For the last 10 days I am trying to submit a request with my old home address, that was my address when I first got vonage.
My old Address:

24642 Adams Ct
Apt 223
Farmington Hills, MI 48335

Any reasonable person would not claim to know what part of my address is in capital case and whats not in the actual address that vonage has. Please also submit the request with my old home address to transfer, otherwise this effort will be in vain. Can you believe that after being reject 3 times and trying for atl east last 3 months, I am still getting this email from you with apparently no prior knowledge of my history. Twice online and once on the phone with the customer rep named "Jackie" I have tried to submit the number transfer with my old home address mentioned above, and I am nothing but shocked at your email. However, you are really the first "PERSON" who has actually responded to my frustrating efforts. Its not such a big issue and I am helping in the best way I can. Please review my history, I have spoken with Vonage and there is no problem with my account on their side. I have also faxed sun rocket with my original Vonage bill & Request form. It is not such a big problem and the more its delayed, reflects only on the poor communication within SunRocket. Every time I have talked to the live person with amazingly same results i.e." No result, no ownership of the problem, and this is the forth time you are submitting the request with that old address", Its not the first time I am transferring my number, but its really the first time I have experienced such a poor service.

Please help me resolve this issue like its your own.
Thank you
Atif

P.S. Read the emails below to have a better picture of my situation.


--------------------------------------------------------------------------------
From: michael.harrelson@sunrocket.com
To: atifagha@hotmail.com
Subject: Your SunRocket Account - 10187721
Date: Tue, 5 Dec 2006 10:10:07 -0500


Mr. Atif Agha,

This e-mail is to provide you with an update on your transfer request for 2486154182.

Your request to transfer the said number was sent to our third-party vendor on 12/04/2006 for processing. I re-submitted your request with the following address:

22655 Fairmont DR
APT 101
Farmington Hills MI 48335

After checking the database this morning, I found that our third-party vendor would supply us with transfer date on 12/25/2006. Once I received the transfer date for this request, I will provide that information to you.

If you should have any further questions concerning this matter, please let me know.

Sincerely,

Michael Harrelson

Frontline Escalations

Dear Sir
It appears that you have discussed the problem with an agent today DEC 4. Sorry for the inconvenience. If there's anything else we can do to make your SunRocket experience the best it can be, please feel free to call SunRocket Member Services at 1-800-786-0132. Our Representatives are available from 7am to 12 Midnight EST. You may also send us an e-mail at memberservices@sunrocket.com. Our e-mail support team is available 24-hours a day, 7 days a week.
ticket: 1000368136
Sincerely,
Brenda'
#29334
SunRocket Member Services







If you have further questions, please visit our website at www.SunRocket.com where you can find answers by simply logging into your account. If you are unable to find your answer online, you may contact a Member Services representative via email at memberservices@sunrocket.com, or by phone at (800) 786-0132 (7 am to Midnight ET, 7 days a week).
-----Original Message-----
From: Atif J. Agha (aagha@thomasduke.com)
Sent: Dec 3, 2006 2:31:13 PM
Subject: RE: FW: Number Transfer Issue (#6554-58755303-1956)
I want my number to be transferred to Sun Rocket & I want someone at
SunRocket to seriously take the job and work on it. Call the Transfer
company and find out more details, submit my faxed documents in order to
resolve this error & not just reply back with a sorry face and a standard
apology. I have never seen such a poor customer service, simply prentending
that everything is fine. I have explained my issue atleast 6 times to a
different person, and everybody it starts all over again.
Please fix this problem with some responsiblity.
Thank you
Atif
-----Original Message-----
From: Member Services [mailto:memberservices@sunrocket.com]
Sent: Sunday, December 03, 2006 3:19 PM
To: Atif J. Agha
Cc: customerservice@sunrocket.com; memberservices@sunrocket.com
Subject: RE: FW: Number Transfer Issue (#6554-58755303-1956)

Dear Atif J. Agha,
Thank You for your e-mail. I am sorry to hear the frustration you are having
with your number transfer. Our Provisioning department is working diligently
to resolve this issue. They will still keep you informed by e-mail. Again, I
am sorry for the frustration you are going through.
If there's anything else we can do to make your SunRocket experience the
best it can be, please feel free to call SunRocket Member Services at
1-800-786-0132. Our Representatives are available from 7am to 12 Midnight
EST. You may also send us an e-mail at memberservices@sunrocket.com. Our
e-mail support team is available 24-hours a day, 7 days a week.
Sincerely,
Ronnie 29494
SunRocket Member Services

If you have further questions, please visit our website at www.SunRocket.com
where you can find answers by simply logging into your account. If you are
unable to find your answer online, you may contact a Member Services
representative via email at memberservices@sunrocket.com, or by phone at
(800) 786-0132 (7 am to Midnight ET, 7 days a week).
-----Original Message-----
From: Atif J. Agha (aagha@thomasduke.com)
Sent: Dec 1, 2006 5:47:26 PM
Subject: FW: Number Transfer Issue (#6554-58755303-1956)


This is the third time in last 6 days that I have submitted a request with
my old apartment addrss to trnasfer the number.
BUt it does not update my profile and the customer service Jackie I spoke
with had no knowledge of it.
Here is the new ticket. Ticket # 100368136
Please resolve this issue to your best. It shoudl not be that difficult. if
you talk to Vonage or the middle vendor thats holding my phone number. you
should be able to resolve this problem. but you as a vendor is the only one
who cna try to solve this problem
Thank you
[Atif Agha]
-----Original Message-----
From: Atif J. Agha [mailto:aagha@thomasduke.com]
Sent: Wednesday, November 22, 2006 8:16 PM
To: Atif Agha
Subject: RE: Number Transfer Issue (#6554-58755303-1956)

This is nothing but outrageous. You can not possibly imagine the
frustration. I am being told again that my number transfer is rejected
again. I am where I was 3 months ago. I think sunrocket provisioning dept
needs to get better organized. I will cancel the sun rocket service.
ATif
Date: Wed, 22 Nov 2006 05:04:11 -0800
From: SunRocket@sunrocket.com
To: atifagha@hotmail.com
Subject: Your Phone Number Transfer Update

Dear Atif Agha,
Unfortunately, we have experienced some issues with your request to transfer
the following phone number(s) to your SunRocket account:
2486154182

Your request has not been completed because the address you provided does
not match the address your current service provider has on record. If the
address you provided was correct, please contact your current service
provider to resolve this issue. If not, please reply to this email with the
correct billing address associated with the number you are requesting to
transfer. If you contact your current carrier regarding this issue and they
provide you a confirmation number, please call or email that number to
SunRocket. It will help us communicate with your current phone provider.
We sincerely apologize for this delay and inconvenience.
Thank you for choosing SunRocket. If you have any questions or concerns
about this process, please contact us at (800) 786-0132 (7 am to Midnight
ET, 7 days a week) or email us at memberservices@sunrocket.com.


Sincerely,


SunRocket Member Services
-----Original Message-----
From: Atif Agha [mailto:atifagha@yahoo.com]
Sent: Monday, November 13, 2006 9:47 AM
To: Atif Agha
Subject: Fw: Number Transfer Issue (#6554-58755303-1956)




----- Forwarded Message ----
From: Member Services
To: Atif J. Agha
Sent: Monday, November 13, 2006 8:24:52 AM
Subject: RE: Number Transfer Issue (#6554-58755303-1956)

Dear SunRocket Customer,
Thank you for signing up for SunRocket service.
After initiating your transfer request, please know that transferring your
number to SunRocket may take up to 30 business days. It is important that
you do not cancel your existing phone service until you receive an e-mail
confirming the number transfer process completed successfully. Your current
phone number will continue to work on your existing line until the transfer
is completed.
Most numbers qualify for transfer to SunRocket however, there are some
limitations:
* DSL numbers cannot be transferred.
* The number you are transferring must be in the SunRocket serviceable
area. Out-of-area numbers cannot be transferred.
* Check with your alarm, satellite TV service, or TiVo provider before
attempting to transfer a number associated with that system.
* Make sure you have disabled any specialty features on the existing
line such as distinctive ring or shared lines.
We recommend you install your gizmo and begin using your temporary phone
number. This will give you a chance to use SunRocket and try out the many
features included while we process your transfer.
We are pleased to inform you that the process of transferring your
telephone number() to SunRocket is nearly complete. We sincerely appreciate
your patience while we worked through the steps of this process.
Sunrocket has a Requested due date for Vonage to have your number
transferred from them to your Sunrocket account which is 11/29/2006.
SunRocket will notify you when your phone number transfer is complete. At
that time, you will be asked to power off and on your SunRocket gizmo. This
will to allow the gizmo to reset to the new phone number..
Please do not cancel your existing service with your current local and/or
long distance carrier until you receive notice from SunRocket confirming
that the transfer is complete. Once the transfer is complete, you should
call your original local and/or long distance carrier to ensure that your
account has been properly canceled. Please note, canceling these services
prior to completion of the transfer will result in a disruption of the
transfer.
If there's anything else we can do to make your SunRocket experience the
best it can be, please feel free to call SunRocket Member Services at
1-800-786-0132. Our Representatives are available from 7am to 12 Midnight
EST. You may also send us an e-mail at memberservices@sunrocket.com. Our
email support team is available 24-hours a day, 7 days a week.
Sincerely,
SunRocket Member Services
Bertina 29296

Please refer to ticket number 1000316674 if you have any questions
regarding this issue.
If you have further questions, please visit our website at
www.SunRocket.com where you can find answers by simply logging into your
account. If you are unable to find your answer online, you may contact a
Member Services representative via email at memberservices@sunrocket.com, or
by phone at (800) 786-0132 (7 am to Midnight ET, 7 days a week).
-----Original Message-----
From: Atif J. Agha (aagha@earthlink.net)
Sent: Nov 12, 2006 10:31:51 PM
Subject: Number Transfer Issue
Hi,
I would like to bring my very disappointment with Sunrocket to the
concerned
parties, My account details are as follows
Account Name: Atif Agha
Account Number: 10187721

I submitted my first request to transfer the number on 9/16/06, Since then
its been nothing but a headache. After spending hours and hours with
customer suppport and from correcting information both with vonage and
sunrocket (that was never wrong at the first place), I have done pretty
much
everything I was told by the customer support. Two weeks later I faxed my
bill from Vonage and manually filled out form and faxed it to SunRocket so
that they can transfer my number. To my surprise I got my first email one
week ago informing me that the number transfer request have been
submitted.
Shockingly, I received an email on 11/8 that my number transfer request
have
been submitted as if it was never submitted before or who ever generated
the
email did not know if it was being submitted again. IF you do the math, I
pay almost 30$ to vonage every month, For last 2 months I have both
sunrocket and vonage and the trouble of handling both lines. You may have
thousands of explanations but you definitely have one extremely
unsatisfied
customer.
Please make this priority and resolve this issue either way. I dont have
the
time to make another call to sunrocket and discuss this issue any further.
I
am very close to cancelling my sunrocket account and end this nightmare.
Thank you
Atif Agha

Atif

December 5, 2006 11:00 AM

Their customer service is nothing but a joke !!

Hi Michael,
Thanks for re submitting the request. We have submitted the request with this address at least 3 times with the same result - "Rejected - address does not match", For the last 10 days I am trying to submit a request with my old home address, that was my address when I first got vonage.
My old Address:

address,
city, state Zip

Any reasonable person would not claim to know what part of my address is in capital case and whats not in the actual address that vonage has. Please also submit the request with my old home address to transfer, otherwise this effort will be in vain. Can you believe that after being reject 3 times and trying for atl east last 3 months, I am still getting this email from you with apparently no prior knowledge of my history. Twice online and once on the phone with the customer rep named "Jackie" I have tried to submit the number transfer with my old home address mentioned above, and I am nothing but shocked at your email. However, you are really the first "PERSON" who has actually responded to my frustrating efforts. Its not such a big issue and I am helping in the best way I can. Please review my history, I have spoken with Vonage and there is no problem with my account on their side. I have also faxed sun rocket with my original Vonage bill & Request form. It is not such a big problem and the more its delayed, reflects only on the poor communication within SunRocket. Every time I have talked to the live person with amazingly same results i.e." No result, no ownership of the problem, and this is the forth time you are submitting the request with that old address", Its not the first time I am transferring my number, but its really the first time I have experienced such a poor service.

Please help me resolve this issue like its your own.
Thank you
Atif

P.S. Read the emails below to have a better picture of my situation.


--------------------------------------------------------------------------------
From: michael.harrelson@sunrocket.com
To: atifagha@hotmail.com
Subject: Your SunRocket Account - 10187721
Date: Tue, 5 Dec 2006 10:10:07 -0500


Mr. Atif Agha,

This e-mail is to provide you with an update on your transfer request for 2486154182.


Your request to transfer the said number was sent to our third-party vendor on 12/04/2006 for processing. I re-submitted your request with the following address:

New Address
APT 101
City, State Zip

After checking the database this morning, I found that our third-party vendor would supply us with transfer date on 12/25/2006. Once I received the transfer date for this request, I will provide that information to you.

If you should have any further questions concerning this matter, please let me know.

Sincerely,
Michael Harrelson

Frontline Escalations

Dear Sir
It appears that you have discussed the problem with an agent today DEC 4. Sorry for the inconvenience. If there's anything else we can do to make your SunRocket experience the best it can be, please feel free to call SunRocket Member Services at 1-800-786-0132. Our Representatives are available from 7am to 12 Midnight EST. You may also send us an e-mail at memberservices@sunrocket.com. Our e-mail support team is available 24-hours a day, 7 days a week.
ticket: 1000368136
Sincerely,
Brenda'
#29334
SunRocket Member Services

If you have further questions, please visit our website at www.SunRocket.com where you can find answers by simply logging into your account. If you are unable to find your answer online, you may contact a Member Services representative via email at memberservices@sunrocket.com, or by phone at (800) 786-0132 (7 am to Midnight ET, 7 days a week).
-----Original Message-----
Sent: Dec 3, 2006 2:31:13 PM
Subject: RE: FW: Number Transfer Issue (#6554-58755303-1956)
I want my number to be transferred to Sun Rocket & I want someone at
SunRocket to seriously take the job and work on it. Call the Transfer
company and find out more details, submit my faxed documents in order to
resolve this error & not just reply back with a sorry face and a standard
apology. I have never seen such a poor customer service, simply prentending
that everything is fine. I have explained my issue atleast 6 times to a
different person, and everybody it starts all over again.
Please fix this problem with some responsiblity.
Thank you
Atif
-----Original Message-----
From: Member Services [mailto:memberservices@sunrocket.com]
Sent: Sunday, December 03, 2006 3:19 PM
Cc: customerservice@sunrocket.com; memberservices@sunrocket.com
Subject: RE: FW: Number Transfer Issue (#6554-58755303-1956)

Dear Atif J. Agha,
Thank You for your e-mail. I am sorry to hear the frustration you are having
with your number transfer. Our Provisioning department is working diligently
to resolve this issue. They will still keep you informed by e-mail. Again, I
am sorry for the frustration you are going through.
If there's anything else we can do to make your SunRocket experience the
best it can be, please feel free to call SunRocket Member Services at
1-800-786-0132. Our Representatives are available from 7am to 12 Midnight
EST. You may also send us an e-mail at memberservices@sunrocket.com. Our
e-mail support team is available 24-hours a day, 7 days a week.
Sincerely,
Ronnie 29494
SunRocket Member Services

If you have further questions, please visit our website at www.SunRocket.com
where you can find answers by simply logging into your account. If you are
unable to find your answer online, you may contact a Member Services
representative via email at memberservices@sunrocket.com, or by phone at
(800) 786-0132 (7 am to Midnight ET, 7 days a week).
-----Original Message-----
Sent: Dec 1, 2006 5:47:26 PM
Subject: FW: Number Transfer Issue (#6554-58755303-1956)


This is the third time in last 6 days that I have submitted a request with
my old apartment addrss to trnasfer the number.
BUt it does not update my profile and the customer service Jackie I spoke
with had no knowledge of it.
Here is the new ticket. Ticket # 100368136
Please resolve this issue to your best. It shoudl not be that difficult. if
you talk to Vonage or the middle vendor thats holding my phone number. you
should be able to resolve this problem. but you as a vendor is the only one
who cna try to solve this problem
Thank you
[Atif Agha]
-----Original Message-----
Sent: Wednesday, November 22, 2006 8:16 PM
To: Atif Agha
Subject: RE: Number Transfer Issue (#6554-58755303-1956)

This is nothing but outrageous. You can not possibly imagine the
frustration. I am being told again that my number transfer is rejected
again. I am where I was 3 months ago. I think sunrocket provisioning dept
needs to get better organized. I will cancel the sun rocket service.
ATif
Date: Wed, 22 Nov 2006 05:04:11 -0800
From: SunRocket@sunrocket.com
Subject: Your Phone Number Transfer Update

Dear Atif Agha,
Unfortunately, we have experienced some issues with your request to transfer
the following phone number(s) to your SunRocket account:
2486154182

Your request has not been completed because the address you provided does
not match the address your current service provider has on record. If the
address you provided was correct, please contact your current service
provider to resolve this issue. If not, please reply to this email with the
correct billing address associated with the number you are requesting to
transfer. If you contact your current carrier regarding this issue and they
provide you a confirmation number, please call or email that number to
SunRocket. It will help us communicate with your current phone provider.
We sincerely apologize for this delay and inconvenience.
Thank you for choosing SunRocket. If you have any questions or concerns
about this process, please contact us at (800) 786-0132 (7 am to Midnight
ET, 7 days a week) or email us at memberservices@sunrocket.com.

Sincerely,

SunRocket Member Services
-----Original Message-----
Sent: Monday, November 13, 2006 9:47 AM
To: Atif Agha
Subject: Fw: Number Transfer Issue (#6554-58755303-1956)

----- Forwarded Message ----
From: Member Services
Sent: Monday, November 13, 2006 8:24:52 AM
Subject: RE: Number Transfer Issue (#6554-58755303-1956)

Dear SunRocket Customer,
Thank you for signing up for SunRocket service.
After initiating your transfer request, please know that transferring your
number to SunRocket may take up to 30 business days. It is important that
you do not cancel your existing phone service until you receive an e-mail
confirming the number transfer process completed successfully. Your current
phone number will continue to work on your existing line until the transfer
is completed.
Most numbers qualify for transfer to SunRocket however, there are some
limitations:
* DSL numbers cannot be transferred.
* The number you are transferring must be in the SunRocket serviceable
area. Out-of-area numbers cannot be transferred.
* Check with your alarm, satellite TV service, or TiVo provider before
attempting to transfer a number associated with that system.
* Make sure you have disabled any specialty features on the existing
line such as distinctive ring or shared lines.
We recommend you install your gizmo and begin using your temporary phone
number. This will give you a chance to use SunRocket and try out the many
features included while we process your transfer.
We are pleased to inform you that the process of transferring your
telephone number() to SunRocket is nearly complete. We sincerely appreciate
your patience while we worked through the steps of this process.
Sunrocket has a Requested due date for Vonage to have your number
transferred from them to your Sunrocket account which is 11/29/2006.
SunRocket will notify you when your phone number transfer is complete. At
that time, you will be asked to power off and on your SunRocket gizmo. This
will to allow the gizmo to reset to the new phone number..
Please do not cancel your existing service with your current local and/or
long distance carrier until you receive notice from SunRocket confirming
that the transfer is complete. Once the transfer is complete, you should
call your original local and/or long distance carrier to ensure that your
account has been properly canceled. Please note, canceling these services
prior to completion of the transfer will result in a disruption of the
transfer.
If there's anything else we can do to make your SunRocket experience the
best it can be, please feel free to call SunRocket Member Services at
1-800-786-0132. Our Representatives are available from 7am to 12 Midnight
EST. You may also send us an e-mail at memberservices@sunrocket.com. Our
email support team is available 24-hours a day, 7 days a week.
Sincerely,
SunRocket Member Services
Bertina 29296

Please refer to ticket number 1000316674 if you have any questions
regarding this issue.
If you have further questions, please visit our website at
www.SunRocket.com where you can find answers by simply logging into your
account. If you are unable to find your answer online, you may contact a
Member Services representative via email at memberservices@sunrocket.com, or
by phone at (800) 786-0132 (7 am to Midnight ET, 7 days a week).
-----Original Message-----
Sent: Nov 12, 2006 10:31:51 PM
Subject: Number Transfer Issue
Hi,
I would like to bring my very disappointment with Sunrocket to the
concerned
parties, My account details are as follows
Account Name: Atif Agha
Account Number: 10187721

I submitted my first request to transfer the number on 9/16/06, Since then
its been nothing but a headache. After spending hours and hours with
customer suppport and from correcting information both with vonage and
sunrocket (that was never wrong at the first place), I have done pretty
much
everything I was told by the customer support. Two weeks later I faxed my
bill from Vonage and manually filled out form and faxed it to SunRocket so
that they can transfer my number. To my surprise I got my first email one
week ago informing me that the number transfer request have been
submitted.
Shockingly, I received an email on 11/8 that my number transfer request
have
been submitted as if it was never submitted before or who ever generated
the
email did not know if it was being submitted again. IF you do the math, I
pay almost 30$ to vonage every month, For last 2 months I have both
sunrocket and vonage and the trouble of handling both lines. You may have
thousands of explanations but you definitely have one extremely
unsatisfied
customer.
Please make this priority and resolve this issue either way. I dont have
the
time to make another call to sunrocket and discuss this issue any further.
I
am very close to cancelling my sunrocket account and end this nightmare.
Thank you
Atif

Jake McCoy

December 5, 2006 3:07 PM

I've wasted so much time with SunRocket customer service that I can't waste much more time writing a poor review. SunRocket sucks. Nothing works right and nobody seems to be able to solve the problems. Like some have said, if you rely on the number for any kind of call volume, don't use SunRocket.

Julie Allison

December 9, 2006 10:53 PM

I wish I'd read these reviews before I signed up for Sunrocket. We signed up in July and requested that our phone number be ported from the previous carrier. In the meantime we were assigned a temporary number. Up until this last week callers who dialed our number of 10 years got through. Finally, on December 7 we were notified that the number has been ported. As of 5pm on December 7 everyone who dialed the number listed in the phone book for 10 years has gotten a busy signal. We can call out but no one can call in. Customer service told me it will take two business days to receive my request and up to 30 days to port the number from my current carrier. I was told to fill out a request for transfer online. I told the rep that I could not do that as Sunrocket was not listed on their table as a choice of previous carrier. She wondered who has my original number. I told her again that Sunrocket has had this number since July. Now my request is going to God only knows who for resolution. I have numerous service notification tickets from Sunrocket with assigned reference numbers claiming the issue is resolved but there is no record of them in the Sunrocket system. This reminds me of something from Green Acres.

Lowell Fast

December 12, 2006 10:42 AM

Anyone who reads these postings and orders SR deserves what they get.

I didn't and I am out $200 and had the biggest domestic crisis of my 20 year marriage.

The author of this blog needs to get a grip on reality. I would NEVER read another of her columns.

Mike D

December 15, 2006 11:40 PM

I really wanted to like Sunrocket and for the first 6 months it was OK. Occasional sound problems (even with a cable ISP with 5 mps). Then Sunrocket started having connection problems with incoming calls. Customer Service was sure it was a voicemail problem and I wasted 10 to 20 hours walking through various fixes. They then decided that it was a problem with my ISP and decided there was nothing they could (or would do). This was even though my free 2nd number always worked fine. Avoid Sunrocket.

Bhuvan Pasham

December 18, 2006 4:59 PM

Most of the times authors of such blogs don't look at the reality like How is the customer service. I dont blame them for that. But at least they should talk to some customers before publishing the rating of such services.

I'm having Sunrocket for the past 3 months and I've realized that was a bad move.

Billing is Irresponsible: Invoicing is ugly. Billing people doesnt have any clue about how much they invoiced for, and why did they charged that number on my credit card. I have 41 email threads in my gmail inbox regarding this dispute over past two bills and from the past 3 months nothing got resolved. There is no correlation between the invoice and the amount charged on your credit card.

Please be careful on this matter. Although with little configuration(of your router -- enable QOS, if u plan to use behind router) and technical knowledge, Sunrocket is OK, but it is NOT worth dealing with that billing crap.
I'm planning to switch out of Sunrocket.

Paul W

December 19, 2006 7:31 AM

I've been using SunRocket for the past 5 months, and find the service quality great. Whilst I save a lot of money compared to my previous provider, I have also had virtually no problems with speech quality, and customer service has been friendly and helpful. It's not surprising so many people are making the change to VoIP.

Michael S

December 19, 2006 11:42 AM

I've been a SR customer since
March 05 and exept for a couple of
start up hick ups that should be
expected with something unproven at
the time, I gotta say, Im very happy
with the entire package. I dont have
to worry about if I am unhappy, I can
always leave and get unused fees back.
I see a lot of gripes on this site
about the terrible service and help
from SR. I don't see it, I get great
service, I do, However, get a few calls that are less than what I would want them to
be. I can put up with a few problems
that I can expect to go away as the com
pany gets better as they get older.
You cant beat the price for what you
get out of it. 95% of my calls are
clear and as normal as Ma Bells wire.
Count me down as Happy!!

Karl P

December 30, 2006 9:21 PM


I have to give Sun Rocket a very poor rating and would caution anyone wanting to do business with them. I was lured away from Vonage with the promise of cheap unlimited calls and two phone lines. We'll it was a promise that never materialized. Sun Rocket told me that it could take up to 60 days to port old number over. That was fine, my plan was to continue to keep my Vonage service until the transfer took place, I simply forwarded the Vonage calls to my Sun Rocket number. Well, THREE months later I was finally told that the transfer had taken place and I canceled the Vonage service. Well all hell broke lose because my number hadn't been fully transfered and I could get NO call on my old number. When the number was dialed one would get disconnedted message. I made MANY calls to Sun Rocket tec support and kept getting people who asked for the same information. (It was clear that they were either not communicating to each other or not correctly documenting my issue.) After MANY more phone calls they sent me an e-mail and told me that my number was not in their service area. ( This didn't make sense since I'd already had VOIP service with Vonage. Also, why did it take them four months to figure this out. It seems to me that they leave it to customers to perform quality control for them. That is, they don't do research to determine what their service area is, they wait for customer to call with complaints to help them define it. At this point, if I want to continue to use the number I've had for 15 years, I'm going to have to use a different provider. For my trouble, Sun Rocket has offered me little. Vonage was great when I had it, shame on me for leaving them to save a little money.

If you do chose to use them MAKE SURE THAT YOU ARE IN THEIR SERVICE AREA. E-mail them and make them put it in writing. In this way, you might be able to get your money back when they let you know FOUR months later.

Virginia Beggs

January 1, 2007 7:42 PM

So far, Sunrocket has been a complete negative! It is Jan 1, 2007. Aug 18th, 2006, Sunrocket told me I could keep my old number, and told me to wait until they notified me to cancel old service. Nothing happened.....etc....etc...call...etc... Then! my usual phone was cancelled Dec 29th 2006, I was not notified, and I do not have my old number. Sunrocket has been inept, unhelpful, and I would not use their service ever again. I want to get my old number and get out! HELP!!!

Yashwant Soni

January 5, 2007 3:04 PM

I have a very bad experience with Sun Rocket and I am really fed-up with there service and responses. I registered with Sun Rocket on 30th Oct 06 and on 31st they had a Halloween offer. I asked techies to cancel my previous order and book a new one, but they said, there is no problem and we will convert the same order into the Halloween offer, but from then till today i am struggling to get the same done. They even charged me once again $209.29 and extended my service to two years. I have created almost 9 tickets with them and every time they close the ticket with one liner in mail that what ever we have done is correct. The service is worst of Sun Rocket and also there is no communication between departments. I get good response on phone but never got a good response against complaint.

I will be disconnecting the services of SR, if they will not solve my last created ticket.

I would suggest new people trying to get SR service that please never give them the credit card details. They really misuse that.

chris

February 3, 2007 6:56 PM

SUNROCKET SUCKS..THE NO GOTCHA PHONE COMPANY GOT ME FOR OVER $120.OO.BE WARNED...VONAGE SO FAR SO GOOD.

Gan

February 7, 2007 5:18 PM

Sun Rocket is THE WORST service provider, I have seen.

I never used the service since I signed up but, yet lost $$ on cancellation. I cancelled due to customer service being lousy and they were 'transferring' my number for 4 months.

Beware and read thoroughly the fine prints. It appears that Sun Rocket makes money on these fine prints, which an average customer might overlook.

The customer service is TERRIBLE. Well, I can take another half hour to write in detail as to what my experience is....but the bottom line people is

"STAY AWAY"

Sun Rocket is NOT worth it. Remember this is one example low cost service provider that is after your $$.

Shivad

February 7, 2007 6:32 PM

OMG!!!

I am kicking myself for not looking up this site before I signed up for Sun Rocket.

I faced the same issues on number transfer that others faced (as noted in this forum) and abysmally low levels of customer service.

I lost $$ in signing up, paying my current service provider and Sunrocket + paid cancellation fee.

I feel cheated. Wicked and Atrocious!!!!!!

It is only justified, if potential customers shy away from Signing up Sun Rocket by reading this post.

RUN AWAY

Gary

February 16, 2007 6:50 PM

I just signed up for Sunrocket. Unfortunately, I had a technical issue right away. E-mails were cryptic, so I later gave them a call in the evening, and got a support person right away who was very helpful. If I got that level of service from any company, I'd be pleased, at least based upon that one example.

There's no doubt that many people have had problems, but I'm going to give it a shot because they seem more up-front about their pricing than many others, from what I've seen.

Skimming the above comments, it sounds like a lot of complaints come from billing or moving your existing number, neither of which I'm dealing with.

As someone else mentioned, if you're going to plug their gizmo into the router, you should turn on the QoS (Quality of Service) settings to give it high priority.

I've made a few calls, and even received a call, and it's working pretty well. The sound is clear, perhaps moreso than a traditional line, although in one long distance call, I could hear dialtones (someone dialing) -- although, I've heard similar crossover noise on traditional lines, particularly on long-distance, so it's too soon for me to say it's better or worse.

The way I see it, if you really need the highest reliability, the most uptime, you should probably stick with a normal phone line. But keep in mind that these days, you're paying a premium. Look at how many people are just dropping their land-line because they can just use their cellphone.

Bill

February 22, 2007 9:31 PM

I was a Vonage customer for 2 yrs 8 months and was happy with the service. I switched to Sunrocket 4 months ago and have been very happy. I switched because of the lower cost.

At first the one thing I missed was the simultaneous ring feature that Vonage had. After a month or so on Sunrocket they added Simuring. Whenever my SR phone rings I now also get the ring on my cell phone.

We used to pay for two lines on Vonage. Now we just pay for one line on SR and the second line comes in with a distinctive ring.

I do have Comcast cable broadband so maybe I'm getting better speeds than others that are having problems.

Syed

February 27, 2007 1:58 PM

I am a sunrocket customer for few months now and works like a charm.... I had no issue installing the router and service has been pretty good so far. They also have good rates for international call. I think its worth it for $200 for two years. Thats what I paid for my service. I used to use vonage but they are expensive and not great!!! My experience with sunrocket so far is better than vonage.

Chuck

March 1, 2007 4:08 PM

I love SUNROCKET! I was a Vonage customer for about 30 days, I had numerous problems that their customer support would just say it was my fault, sure, but help would be nice.

I called SunRocket and actually had the same issues, sure it was on my end, I talked to tech support constantly to find out the problem, I went through 2 routers and a new cable modem. It ended up being my phone was not compatible. It was hours with tech support with about 4 different guys, they all helped me so much and I really felt like they were trying their best. I would not recommend Vonage to my worst enemy, but SunRocket I have recommended to all my friends. The phone is always clear, I love their online features, and they are trying very hard to keep up with the demands of VoIP, I must say they are doing a great job!

2 thumbs up!!

-Chuck

Aaron

March 7, 2007 4:41 PM

Looks like the NAYS have it! I was just about ready to go to SR and sign up for a year, but after reading this and a few others, looks like the leader (VONAGE) is the way to go. I called the number to see about porting my number and the phone rep could not guarantee it, looks a few of you actually lost your number. I do not want to lose my number. With VONAGE I'm still saving cash, and nothing could be worse than VERIZON!!!!

Jim

March 8, 2007 7:17 PM

I have had Sun Rocket for six months now and love it. It is an excellent value. My old number ported over with no problem but there was a delay of a few hours between the time AT&T shut the number off and Sun Rocket picked it up. During that time Sun Rocket could not give me a straight answer as to what was going on. A bit disappointing but given the service I can forgive them.

I am a former Vonage customer. They promised me for well over a year that they would have E911 available for me. They never did. SunRocket won't give you service unless E911 is available. That is a BIG issue and what drove me from Vonage.

Ken

March 13, 2007 3:06 PM

I tried Sun Rocket with Verizon DSL, no luck. Sun Rocket level 2 support said the problem was with Verizon, and Verizon level 2 support said they were not blocking any ports, nor saw any problems with our service -- suggested the problem was with SR service or their equipment. Also, we have other equipment working fine too. Lastly, I NEVER received the Free Phone offered. We had no choice but to cancel service for a full refund, within the 30 day trial.

Andy

March 14, 2007 6:58 PM

Looks like SunRocket is offering 3 months free here:

www.sunrocketdiscounts.com

Looking forward saving some serious cash on my phone bill.


richard

March 24, 2007 1:37 AM

have been using sunrocket for about 2 months now...we make alot of calls to brazil and have had no problems.......We didnt want the hassle of transfering our old number so we just took the new number that sunrocket gave us ......how many people really use their home phone anyhow?? most of us use our cell phones.....service seems to be very good.....we were paying 20$ per month to have a land line with at&t but we couldnt call our of our area code...what a joke.....now we can make all the calls we want for 13.26$ per month....thats 15months of service at 199$...we are saving money....we couldnt be happier.....I just hope they stay in business a long time....also the problem with switching your old number is not sunrocket fault its your old phone company they do not want to loose you and they will do everything in their power to make life difficult for company's like sunrocket

Branden

March 29, 2007 10:37 AM

DONT DO IT DONT DO IT DONT DO IT!! I SIGNED UP LAST YEAR AND HAD ENORMOUS PROBLEMS! SO I CANCELLED...A FEW MONTHS LATER I TRIED AGAIN TO SEE IF ANYTHING WOULD BE DIFFERENT...HELL NO!! THEY CHARGED ME TWICE FOR A TOTAL OF $420 AFTER TAXES TO MY CREDIT CARD...THEY SENT ME THE WRONG PLAN, ALWAYS PUT ME ON HOLD AFTER 234098280 CALLS MADE FOR NO LESS THAN 30 MINUTES EACH CALL...AND WORST OF ALL THEY SAID THAT THEY NEW THEY MESSED UP IN GIVING ME THE WRONG PLAN INITIALLY BUT THEY COULDNT CHANGE IT B/C I HAVE ALREADY BEEN SET UP FOR THE PLAN...THIS IS ABOUT 1% OF THE HASSLE I HAVE ACTUALLY GONE THROUGH...DONT DO IT! HERES A PERFECT EXAMPLE OF "YOU SAVE A DIME BUT PAY A DOLLAR FOR THE HASSLE," WELL IN THIS CASE 420 BUCKS! DONT DO IT!!

Jana

April 2, 2007 1:24 PM

DON'T SIGN UP FOR SUNROCKET VOIP!

I've had Sunrocket for about a year and I can hardly wait for my contract to expire so that I can switch to some other carrier. Sunrocket has lots of problems with their service and don't have enough technical support to deal with it. As a result the phone service is usually out, the lines get disconnected in the middle of a conversation, and the voice quality is terrible. I have a high speed DSL connection and I still have problems with my Sunrocket service. I DON'T recommend their services at all.

Randy Oo

April 15, 2007 4:00 PM

For almost two years now, I’ve been using VOIP telephone technology for my home phone. At first, it was through the local cable company, Grande. We got a small discount, since it was part of a package for cable TV, internet, and telephone service.

But then, I heard of Vonage, and loved the idea that if we moved, taking our home phone service with us was as simple as carrying a small adapter and plugging it in at the new location! And being in the military, we figured we’d be moving at least a few more times. If you’re not familiar with VOIP telephony, basically it gives you standard telephone service, using the normal telephones you’re used to, but the signal goes over the internet instead of the phone company’s wires. (which is the only downfall: if you lose internet connectivity or electricty, your telephone no workie, either! Better have a cell phone as a backup!!)

Sure enough, it worked out great! We were temporarily accommodated at a hotel, and later a furnished, weekly rate studio apartment, and were able to keep our home phone service with us as each location. The price wasn’t bad, either: $24.99 per month for unlimited nation-wide long distance service (with Caller ID), and they even have free calls to certain foreign countries!

I became frustrated, however, when I found out that Vonage would be increasing their rates, due to added-on fees and taxes. I paid $31 per month for baseline service, and knew there had to be a better deal out there. I began searching for alternatives, and came across Sunrocket. They basically give the same service for approximately half price! The only catch is that you have to pre-pay for one year of service. That may sound scary, but you can cancel any time you want, and they will refund the unused portion of your service. I was sold!

I’ve been using Sunrocket for about a month now, and have been pleased with the service. So far, I haven’t had a need to contact Tech Support, so I can’t compare that with Vonage. The few times I did call Vonage for support, I had a very hard time understanding the representative from the overseas call center, due to the heavy Indian accent.

Long story short: Sunrocket is as good as Vonage, and costs half as much. (and they gave me two 5.8 GHz cordless phones when I signed up!)

Oh yeah--I actually DID call Sunrocket tech support about a problem with a phone # transfer (which is NOT their fault, the companies you transfer FROM are to blame!), and the individual was polite, professional, and had NO ACCENT! Hopefully I'll never need to talk to them about a technical issue, but if I do, I'll be sure to post about it on my blog.

Alan A

April 23, 2007 4:04 PM

We’ve had SunRocket service for over a year and have generally had excellent responses from their customer service representatives. It's important to note that the glitches I encountered were, in retrospect, probably mainly a result of problems at MY end, so those who have been disappointed might think twice about whether it was SunRocket's fault that they had problems. After all, the quality of SunRocket service does depend on the quality of your ISP’s service, and that depends on what YOU hook up to it.

Fortunately support from SunRocket AND my ISP (Comcast) was outstanding. Both vendors took a sincere interest in fixing the problem and did not simply point the finger at the other. Since I use two telephone adapters, I could compare service on the two separate accounts. The problems I had occurred on each account, whether or not they were used at the same time or at separate times.

Both vendors had supplied manual computerized line tests, but that data was hit and miss and didn’t result in fixing the intermittent problems. Instead of just finding fault, I simply took the initiative and with a little Internet research found out I could get on a 30 day trial basis automated versions that would test the lines repeatedly and collect the data. So, the ability of the vendors to figure out what was responsible for my VoIP problems became especially effective when I went the extra length of providing them with sophisticated line test data snapshots every 5 minutes for days on end.

To the credit of both SunRocket and Comcast, I know their technicians didn’t hesitate to work together to figure out what was preventing crystal clear calls, as on one visit from a Comcast repairman, he agreed to get on my phone with the SunRocket customer service technician, and I witnessed them work together as they applied their expertise to figure out what was interfering with many of my calls.

Comcast fixed equipment in the neighborhood (new housing development located in the oldest local Comcast zone) as well as testing cable wiring, replacing splitters and adding amplification to the cable signal distribution inside my house.

In the end, SunRocket not only replaced both my telephone adapters, they also insisted on supplying new cordless phones just to make sure that possibility was covered as well.

Nonetheless, I still had intermittent problems. Perfection was finally reached ONLY when I then upgraded my own equipment, including the Ethernet cables used to connect it, even though both vendors believed it was adequate to do the job.

I replaced my top end 4 port wireless router with a D-Link DGL-4100 Gigabyte "Gamer Lounge" 4 port router that is designed to favor the port with the highest demand for bandwidth. While apparently not marketed for VoIP use, the manual does mention using it for VoIP. So, telephone adapter #1 was plugged into router port #1 and TA#2 into RP#2.

Then, hoping to take the switching load of my home network off the new router, I bought a Netgear GS108 Gigabyte switch, and its connection to the Internet went into router port #3. While admittedly I don't REALLY know how the work load is split up, it seems to me that this arrangement gives my VoIP load the share of router performance and favored bandwidth it needs for optimum performance.

Lastly, a beep just reminded me to point out that all of this equipment is on surge protected battery backup. Obviously a power problem can screw up the cable or DSL modem, the router, and the telephone adapter. Insuring against that's also a personal expense that is not needed for a Plain Old Telephone Service line from one of Ma Bell's offspring, but then it enables the wealth of special features at your fingertips that SunRocket provides that are otherwise unavailable or at a rate that by far exceeds $17 per month for a SunRocket VoIP line.

So, instead of being put off by those who are intent on slamming SunRocket because a newly implemented technology has some glitches, I’d encourage anyone to try it out. If you’re cautious, as I was, you don’t have to transfer your old number immediately. However, I do recommend that you have the faith to put $199 on your credit card to sign up with SunRocket and get an assigned number to test the service out a free new phone.

By the way, if you want to get cute, you can also buy on the Internet a semi-automatic switch for about $50 that allows use of both your new VoIP line and your old phone company line almost interchangeably. It’s especially easy to do if you use a cordless phone system. You can set it so calls dialed to your old number come in via the old phone company line but calls you dial out go out on your new VoIP line. We have a multiple handset cordless phone system and my wife didn’t know for two months she was on VoIP service when she dialed out! Now that’s an impartial evaluation!

Our problems began after we added a second SunRocket account, which came with a different telephone adapter, and ended the conventional line after transferring the old number to the second SunRocket line so, in retrospect, things might have been OK if we had not added a second load on the system we used to have.

KK

May 21, 2007 8:51 PM

Sunrocket sucks, don't ever go with them. I made a mistake.

Jim Y.

May 25, 2007 8:16 AM

I have sunrocket and I am satisfied with the service. Not "overjoyed" or "amazed", but it is enough for our household needs. I have a cellphone, which gets the bulk of my calls.

I just like to have a phone around the house for convenience and intermittent cellphone reception problems. I didn't see any reason to pay $40+/month for traditional landline with voicemail.

Sure, there are some glitches, but like Alan A. said above, it may be on the user end, not the company end. I had to try a few configurations before everything worked together, but when does anything PC-related just work straight out of the box? Compared to POTS, which is a mature technology, VOIP has some technical challenges to overcome before being the right choice for everyone, but for me, the cost and features are worth the hassles, which I would bet come from a very small percentage of users. It just stinks if you end up being one of those with the problems.

Manu

May 31, 2007 8:54 AM

I've had sunrocket for over 6 months now. Other than the minor problem of not being able to key in more than 40 contacts and then getting a run around from customer service, I don't recall having any major issues, but it seems that since April 2007, I've started getting billed for incoming international calls. I actually have the call logs showing Incoming and outgoing for the same call. When I called customer service (if that's what they call it), I got laughed at by the rep, who told me that he could not see the incoming call, and was only able to see the outgoing call even though we were looking at the same call logs. After forcing him to let me speak to their supervisor, who was polite and was able to look at the call logs and verify my claims, did say that she will write up a incident report and let the billing department get back to me with resolution.

I don't know how quick their turn around is and that will decide whether I will stick with them after my current year plan ends.

Hope for the best.

Rajesh

June 5, 2007 12:00 PM

Sunrocket customer service sucks !!

Just try to get your number transferred & you will understand the pain.

Leo

June 8, 2007 5:59 PM

Happy Sunrocket customer from 2005 and counting. Terrible customer service? I don't think so never had any problems with customer service. Transferred my landline number within 30 days but that was 2+ years ago. Still have it. Have my entire house old landline jacks reconfigured to use Sunrocket. If you are willing to live with a few minor issues, like call drops and we are talking about a dozen per year maybe.... and want to take a FULL CONTROL of your home phone... I'll say yes try them and you will like what you get. Cheapest. Most features. Web account management is the best. You are truly in full control of your phone. I think some people just got some bad experience and just bad mouthing Sunrocket on the sites like this but the big question here is why. SR is the next Google of the VoIP. Vonage can eat their dust. Go Sunrocket.

cheers

Wanda Wills

June 20, 2007 10:45 AM

If you need your phone DO NOT use Sunrocket. The service is horrible, the customer service is worse. They have you wating to speak with someone for one-half hour, then they hang up and you hve to start all over again. The phone service only works when it wants to. The worse part is it took me three months to get my telephone number back. So, I had NO phone for three months because SR service didn't work and I couldn't get my number back. I did not want a new number. Do yourself a favor and RUN AS FAR AWAY FROM SUNROCKET AS YOU CAN!! IT IS NOT WORTH THE HEADACHE.

Bob Shackltt

June 20, 2007 11:37 AM

I have been using SunRocket for about two years now. The original installation, as many others have pointed out, did take over a month to complete. I have been happy with the service; which I didn't expect to be as reliable as the standard POT. I haven't had any of the issues with voice quality that some people have commented about - perhaps that is because I have a cable modem. Like many others, I have connected my gizmo after the router, which has worked fine. I've had a few outages when cable service has been interrupted; but my wife and I both have cell phones. Customer service has been good for me. I did have a lightning outage that fried my gizmo. Customer Service mailed a replacement in 2 days. For $199 a year, I've saved several hundred dollars. I'd do it again.

JJ

June 30, 2007 4:29 PM

I switched from one voip carrier to sunrocket some time ago. I also requested my number to be ported to sunrocket. Initially everything appeared to have gone fine. I was using my ported number on sunrocket until some time later I was not getting any incoming calls from carriers other than sunrocket. I did not get much help from sunrocket to isolate the problem. I figured out myself that the number was given to another customer of my previous carrier. Although, I have followed the right procedure to port my number and sunrocket notified me that the number has been successfully ported, I lost my phone number. Sunrocket has not been able or willing to do what it takes to get my number back, but they have not succeeded in getting my number back. I have given on any hope of getting my number back. I am now preparing to cancel my service with sunrocket and sign up with another voip. For those who are porting their numbers, there is no guarantee you will get your number ported and stay ported. There is no FTC or any state agency that that can help customers on this type of problem as they DO NOT have any jurisdiction over voip.

Kevin

July 13, 2007 8:18 AM

I was a former Vonage Customer and was very happy until I saw I could get the same service for half of the price with two numbers. I switched to Sunrocket about 15 months ago and have been very pleased with their service. I would highly recommend Sunrocket.

Santoshi

July 16, 2007 6:15 PM

Please DONT try sunrocket--I enrolled and paid upfront 288 dollars,
But now I am getting a HUGE bill for my international calls--Upon calling the company I get a message saying"we are no longer accepting sales or customer service calls.."I even emailed them--No response.
Lousy service.

Mike

July 16, 2007 8:27 PM

IF YOU DON'T WANT TO WASTE YOU TIME AND MONEY, AVOID THIS JERKS (SUNROCKET).
THE "CUSTOMER SERVICE" SIMPLY DOES NOT EXIST PLEASE FEEL FREE TO CHECK IT YOURSEFL (1-800-786-0132) , AND THERE IS NO WAY YOU'LL FIX ANY PROBLEM ANY YOU'LL HAVE A LOT OF THEM.
AFTER A WHILE, YOU'LL SIMPLY GIVE UP, WILL SWITH TO DIFFERENT PROVIDER AND WILL LOSE YOUR $199.
THAT'S HOW THEY "WORK".

REGARDS, MIKE

John

July 16, 2007 8:34 PM

Sunrocket was fine for two years now they're going out of business.Beware

Conrad

July 16, 2007 9:18 PM

I've been trying to get thru to sunrocket to find out why my phone is not working. Sending e-mail to tech support with no response, the 800 number they provide is not taking any calls. Have they gone out of business?

mark

July 16, 2007 9:18 PM

I have had it 2 years and it has been great service. Rarely a problem (I don't know why others posting have had problems) and has saved me alot of money. Service is great 99.99% of the time and continuously better. I even disconnected my regular phone line, and I love not having to pay a bill every month.

BK

July 16, 2007 11:33 PM

I have recommended them. Unfortunately, they are now out of business.

Kelly Comas

July 17, 2007 2:43 AM

Well Sunrocket sucks.... Sunrockets great.... They are gone now so no more Sunrocket. Go with Viatalk instead. Best service out.

Paul

July 17, 2007 7:32 AM

As of 7pm last night 7/16/07 my Gizmo died, I tried to call the customer support line and get a recording they are not accepting calls?
I hope the company has not done an ENRON on us.

Steve

July 17, 2007 9:04 AM

Sunrocket is dead, I've used lingo for about 3 years and the service has never been out. Very good alternative.

Errol

July 17, 2007 9:45 AM

I've had the same experience as the previous person on this list. I've used Sun Rocket for about 2 years and had very few problems. My phone died last evening, and now I've come to know that they have closed down. Feel sorry for them.

Marvin Kaleky

July 17, 2007 11:13 AM

My Gizmo died last night around 7, and not knowing what was going on we tried to reset it. Finally this morning we accepted the fact that Sunrocket is probably headed for oblivion.

It was good while it lasted.

Jerry Kraus

July 17, 2007 11:34 AM

I can't receive incoming calls, my voice mail does not work and when I call Sun Rocket I get a recording that says "SunRocket is no longer accepting incomming calls" It appears they are out of business. I am not surprised, since the quality of my service was so bad.

Burned

July 17, 2007 1:13 PM

SCAM!!!!!!!!!!!!!!!!!!

they took my money and ran. i contracted this a month ago. total charges of $250. now they shut down and i'm left holding the bill.

Ryan Redd

July 17, 2007 3:25 PM

I was another customer with a Gizmo that went out this morning. OUT OF BUSINESS??? What to do?

JW

July 17, 2007 3:28 PM

You know, one of the founding executive officers of Sunrocket was a former MCI (WORLDCOM) high ranking exec... and people complain about corruption in 3rd world countries

Jody

July 17, 2007 4:27 PM

I've recently purchased the annual membership and Sunday, when I went to get it started I had problems. The customer service rep told me someone would call me back...no call. Now they are not accepting calls. Any idea about how to get my money back?

Nissa

July 17, 2007 6:36 PM

Do like most of the recent customers and to a chargeback through your bank. You might also contact the store where you bought it, since it was just Sunday and find out if you can return it, since it doesn't work. Chances are they have deeper pockets, they will discontinue selling the product and they have more power when it comes to litigation, heck, they might even have insurance that would cover this. Anyways, there are two ideas. Also, you might think about filing and FCC form 750 like some of us are doing. Other than that, you can just search for a new service and hope that they will match the deal sunrocket did. Some are coming forward to help us, some are not. Good luck.

Jim Gallagher

July 17, 2007 6:40 PM

I have used Sunrocket for almost a year now. I never really had too many problems but one time when they messed up and shut my phone off. Now I suddenly get my phone turned off in the middle of a conversation last night and when I try to call I get a message that they are not taking any more calls. I guess it was not meant to be sadly. I enjoyed their service for the price but now I am out of a phone and now have to look for another provider because I disconnected my regular land line.

Nathan

July 17, 2007 11:35 PM

With Sunrocket having shut down, I wanted to mention that myphonecompany is still alive and kicking. They have a promotion where you get the fourth month free with agent sign up... and they also have a plan called mydevice that allows you to use your existing equipment and myphonecompany service for a lower fee. They also have an expanded international calling radius. To find out more, go to the agent site at www.rip2p.com and click the sign up link to be redirected to their site to sign up and receive your fourth month free!

Ana

July 18, 2007 8:54 AM

I have been a sunrocket customer for almost a year now its been working fine but for the last two days I haven't had any service and the customer service don't answer my calls or e-mail I am very upset with them and don't think I will be renewing my contract because of this..

Jaya

July 18, 2007 10:46 AM

I have subscribed to Sunrocket reading all the great reviews only on June 22nd 2007. They said money back with in a month if I do not like the service. The service is not all that great and now they ran with my $200.00 and I have no phone service now. Any suggestions? Please advise me how I can complain about this? Thank you.

LEO

July 18, 2007 11:15 AM

I found a great company VIATALK They offer a plan $199 a year for unlimited calling, just like sunrocket and they will give you in addition to the plan they offer you, up to 6 months free service , only if you were a sunrocket customer.

for example , if you sign up for their service for $199 a year and had been a customer of sunrocket and you had 4 months left on your sunrocket plan.. they will give you 4 months free

here is the link.. copy and paste this link in your browser

http://affiliatecenter.viatalk.com/idevaffiliate.php?id=5099

Wayne

July 18, 2007 11:53 AM

SUNROCKET is gone. I have switched to VIATALK which offers the same $199/year unlimited.

It is sad they way that Sunrocket just pulled the plug without telling anyone. I hope none of the customers needed a phone line to call 911 in the past few days.

lorraine Heskett

July 18, 2007 12:00 PM

I have had sunrocket for about 7 Mo's. For 2 days I have had no service & no contacts. no answer to emails. My neighbor IS IN THE BOAT. YOU ARE BREAKING YOUR 2 YEAR CONTRACT TO US & HOW MANY OTHERS, II HAVE ALREADY NOTIFIED THE BETTER BUSINESS BUREAU & THEY ARE SENDING PAPERS FOR US TO FILL OUT. i HAS NOW BEEN TWO DAYS, & NO NOTICE, NOT EVEN AN EMAIL. UNFORTUNATLY YOURS, LORRAINE HESKETT 208-899-8992.NAMPA ID. 83651

Sarathy

July 18, 2007 12:26 PM

Bad experience from the get-go. First off, bad timing on my part to switch to Sunrocket, just a couple of weeks before they went belly-up. So there goes my $199.

But even before they closed shop, I was having very unstable connections: no dial-tone, outgoings ok but no incoming, local calls ok but no international etc. and was contemplating a switch anyways.

Toni DasGupta

July 18, 2007 2:18 PM

We wrote about SunRockets woes, including all their patent issues which have precipitated their sad demise.

SunRocket closes its doors: Vonage moves in
http://www.bizorigin.com/2007/sunrocket-closes-its-doors-vonage-moves-in/

They became a casualty of the verizon patent war
http://www.bizorigin.com/2007/sunrocket-casualty-of-patent-war/

Ashutosh Garg

July 18, 2007 3:12 PM

I have used their service for 16 months. Since they are out of business, I will not be able to make cheap calls to India (I have a router setup in India). I will learn my lesson to move to a better provider now.

Tony

July 18, 2007 6:24 PM

ITP (Internet Telephone Provider): This is a very good VOIP service. Much cheaper than Vonage and more features than Sun Rocket. No up front annual payment, no contract. Free 3 months to anyone that comes from Sun Rocket as well with a promo code. 888-487-1110

Paul

July 19, 2007 3:51 AM

Jaya - you'd better call your credit card and ask them to reverse the charges. Hopefully you did not use a debit card.

This is all very weird to me also. I just now happened across the article in the WSJ about Sunrocket abruptly closing up shop, but they say nothing on their website about it, I never got an email, or anything, and my service is STILL WORKING. What the?

Sandy

July 19, 2007 10:17 AM

I have had Sunrocket for over a year and they have been FABULOUS! I only needed to contact them twice! 1st time: QOS was horrendous and come to find out it was the Insight's problems and the second time because I couldn't get a dial tone anymore on the Gizmo! Sent me a brand new Linksys and no charge 3 weeks ago! I have been extremely satisfied w/them.. What a shame that someone ran it into the ground!
I found a new provider on the dsl reports forum called VoiceStick and they are not charging me squat for porting my number over. I found a $9.99/month deal just like Sunrocket BUT now I get 400 min/month and some new gadgets... Hopefully I will have as good as service as I did w/SR!

Kish

July 19, 2007 12:49 PM

Every SunRocket Customer should take 8 steps now as their service is dead...

Some of these steps are:

Forwarding the calls,
Porting the number,
Unlocking Gizmo,
Disputes with CC company
Find an Right VOIP Provider
etc...

You can refer the following link for more details on these ...

http://nkishore.com/2007/07/17/now-that-sunrocket-is-gone-what-should-you-do/

For Porting your number:

http://nkishore.com/2007/07/18/tips-tricks-how-to-port-your-sunrocket-phone-number/

Unlock Gizmo and use it with some other provider...

http://nkishore.com/2007/07/19/unlock-sunrockets-gizmo-in-5-easy-steps/

Hope this helps little bit to the frustating SunRocket Customers...

Daniel

July 19, 2007 2:34 PM

Would someone please post a phone number at Sunrocket?
Their website has no phone number on it.

Thanks,

Semihappy

Richard Berke

July 19, 2007 4:32 PM

I have yet to lose my SunRocket service and am looking for a replacement in the event I am cut off. Does anyone have any info on TeleBlend, one of the company's that is assuming SunRocket's customer base at no additional charge for $12.95 per month? Could they be another disaster? Burned once and cautious.

Marian

July 19, 2007 7:42 PM

Daniel, their toll free is (or was) 1-800-786-0132. It was bad to just leave us hanging like this. And I was spreading the word about them as much as I can. Now I'm about $120 in the whole and pissed off. Thank you "NO GOTCHAS"!

rjfx

July 19, 2007 10:20 PM

2007-07-17-no gotcha phone compnay now gotcha everyone on their list with one or two year prepaid service - call your credit card compnaies and try to cancel and stop payment, make sure you cancel auto recharge too... if recent you are luck if old sorry...good luck...

niko

July 20, 2007 12:16 AM

Sunrocket ws great. I have had them about 1.5 years. I wonder why no one was notified before they pulled the plug. Here's a question a lot of us would like an answer to: if we paid by credit card, how do we get the remaining of the $199 back?

Brett

July 20, 2007 12:39 AM

800-786-0132 is the Sunrocket #... are we out of luck as far as being reimbursed for any of the money we put into those 2-year $199 deals?

Cherl Lerner

July 20, 2007 2:00 PM

I got burned with sunrocket, over 6 months left on my prepaid account.
I called my credit card company and they said it can be partially refunded
back so I opened the dispute. I ordered on monday from another VOIP
provider called voiceral (www.voiceral.com). They have a 3 months free
special for people switching from sunrocket. I didn't trust the companies
that sunrocket was listing as suggested companies to change to (because you
know they are related to sunrocket to get money) so I did some research
online and these guys have been around a while with some positive feedback.
This situation worked out better for me than I thought - with the credit
card refund, and the 3 free months from Voiceral this worked out in my
favor. I got a new telephone number, while they port over the sunrocket
phone number I used to have - so overall I'm very happy and can't believe
I actualy made a few dollars out of this mess.

Tim

August 14, 2007 8:32 AM

If you were a sunrocket customer STAY AWAY FROM VOIP.COM. Their service sucks. Long waits for customer service, caller ID does not work and they can't fix it. If you get a call from Florida it comes up say Miami Fla that's their caller ID. It is a joke.

billy mathew

August 19, 2007 9:57 PM

I was a former SunRocket customer but now switched to Lingo owing to its poor quality of service. At present, Lingo is very good alternative VOIP service for SunRocket customers to switch on. Even its $14.95 economical Small Talk calling plan gives you the best value for your money. This plan is fully packed with great features such as 500 day and night calling minutes to make calls to US, Canada, and Puerto Rico, free unlimited calling to other in-network lingo subscribers, local number portability, online account management plus all the advanced and basic features.

laura schlessinger

August 21, 2007 1:26 AM

Though SunRocket has directed their customers to go with either Packet8 or TeleBlend, but I choose to go with Lingo because of their Primus connection and special deals for SunRocket customers.

Frank Fiamingo

October 7, 2007 11:42 AM

DITTO regarding VOIP.COM. They SUCK. Don't waste your time or money. A *LOT* of calls don't go through and their "customer support line" is a sad joke.

Oliver Nghiem

December 14, 2007 2:15 PM

FYI.. Sun Rocket is now closed for business. Try ooma.com instead

ab

February 3, 2008 6:22 PM

Voip.com will give you nothing but nightmare. I took money from my credit card multiple times the same month. Very bad voice quality. They charge one minute for overseas calls even if the call doesn't go through. They told me I have to since I dialed the number, it does not have to go through. Their customer service is almost non-existing and very rude. Call quality is very bad. Lately I'm getting calls from strangers saying that I made the calls. VOIP rep told me that they can't do anything about it. I am going to report the matter to BBB. Stay away from them.

Kay Hayes

March 11, 2008 4:35 PM

Still wondering when I'm going to receive the half-year money back. I only had Sunrocket for six-months when you closed down/still expecing to recieve $100 from you, and, hopefully, SOON.
Kay Hayes
724 N. Center St.
Woodland Park, Co. 80863

Denisa

December 10, 2008 5:55 AM

Why not try MondoTalk, whom I have been using for the past 3 years. MondoTalk are an Australian owned company but their website caters a global market. They offer both residential as well as business VoIP solutions. For instance, I talk with my family and friends for FREE as they also use MondoTalk. And when I call people who do not have MondoTalk I get charged AUD10c untimed calls to capital cities in Australia, which is dirt cheap. The best thing is that there are no joining fees, monthly fees or cancellation fees and the very friendly MondoTalk team will be more then happy to help you choose the most suitable plan for you, if you find VoIP a little confusing. Check them out at www.mondotalk.com

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Bloomberg Businessweek writers Peter Burrows, Cliff Edwards, Olga Kharif, Aaron Ricadela, and Douglas MacMillan, dig behind the headlines to analyze what’s really happening throughout the world of technology. Tech Beat covers everything from tech bellwethers like Apple, Google, and Intel and emerging new leaders such as Facebook to new technologies, trends, and controversies.

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