Posted by: Olga Kharif on November 13, 2005
When I’d recently tested eight different VoIP services, I was amazed by the number of glitches I encountered. Several services were down — meaning that users couldn’t make or receive calls — for several hours during my trial. Several services’ Web sites were down multiple times. Many companies’ internal databases seemed to be in the state of having just crashed, so when I called the VoIP companies’ 411 information services, the operators couldn’t help me.
I am trying to understand what exactly is causing all these problems. Sure, Web-based calling is different from traditional phone service, but I have a hard time explaining away this enormous number of problems VoIP users encounter every day. The fact that Web calls use broadband lines doesn’t explain the amazing unreliability of the service. After all, my Internet access works like clockwork.
I would really appreciate your thoughts: Have you encountered any glitches with your VoIP service? What were they? And what do you think is causing these glitches?