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Treo 650 Problems?

Posted by: Cliff Edwards on July 12, 2005

So I’m an unabashed Treo lover. I love the great screen. I love that I can get a number of my business and personal e-mail accounts on it. I love the number of applications I can load.
I admit these things are so handy that I’ve often overlooked the little problems I encounter each day, like any tiny tap—even when I put the phone down—causes it to reset and turn off the wireless. I remember the Treo 600 had problems that many people overlooked because it was considered “new” technology.
But consider an e-mail I got today from Emma Murphy at the Neibart Group. She says two of hers have died and that her husband and a client are on their third each. She says the Cingular folks have been less than sympathetic. I took a look this morning at palmOne’s support site (, and there doesn’t seem to be any current issues the company is addressing for Cingular-branded phones, though there are for Sprint, Rogers Wireless and unlocked GSM phones purchased directly from palmOne.
Wondering if any other folks out there are having Treo issues beyond the much-publicized memory fix?

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Reader Comments


July 12, 2005 01:19 PM

Like you, I've put up with a lot of hassle to enjoy Treo functionality.. here's a short list of the dark side of Treo ownership;

- Treo 180 (1st generation): had 3 of them, 2 warranty replacements in a year. 3 weeks after I bought mine, the 300 came out, Handspring had no upgrade path whatsoever, in fact they swallowed my old trade-in Palm and never sent the $100 rebate.

- Treo 300: skipped that generation

- Treo 600: initial unit DOA, had warranty replacement which was a major hassle.

- Treo 650: warranty replacement after 1 month.

In summary: great design, poor manufacturing.


July 14, 2005 06:27 AM

I have had my Treo just about 2 months. It is a love hate type of relationship. I can't say enough about having my calendar and contacts right there.

This thing resets more than I would care to mention. I also have had issues where I look up a contact dial it and it starts dialing and then goes back to the dial pad and loses the call.

There are numerous issues with the Cingular and has a good thread on the SIM chip and how it is the culprit to many issues.

I have to agree with you in that Cingular is slow in providing an update for the Treo650


July 15, 2005 03:49 PM

I recently purchased a Treo 650 via Verizon Wireless. Other than a few minor problems it seems to be working fine. My question is, is there something I might be missing? I mean, is there some deep dark problem I am not aware of? Or is the Verizon 650 more perfected than the infamous Cingular 650?

Joe Mariano

July 17, 2005 02:16 PM

i have had spint for years.. never had a problem using it cheapo cel they gave me... i just got a trio 650. i get no bars in my house now and dropped calls almost every call.. has anyone else experienced poor reception?



July 20, 2005 01:55 AM

I have been looking into getting a treo 650 from verizon. The only problem I am having is the verizon rep said that in order for the phone to work i would have to have an internet plan for the phone to work. I have been looking on the internet and haven't found anything saying that. Can anyone tell me if the internet plan for the phone is required and why. Thanks


Shawn Gunn

July 20, 2005 11:12 AM

I‘ve had my 650 for about 2 months now and love it. In the past, I purchased every type of smartphone on the market and have been very disappointed. The Treo brand is head-and-shoulders above the others on the industry and they have made some very nice advancements over earlier versions. I purchased my 650 from Verizon and have not experienced any major issues (minor resets). Highly recommend this product for busy executives on the go!

Shawn Gunn


July 22, 2005 06:48 PM

Had a Treo 650 from Sprint for 5 months now. The first two months were very buggy, but starting with firmware revisions 1.08 and 1.12, the 650 has been quite reliable.

It was so godawful frustrating that if they hadn't come out with 1.08 and 1.12, I would have thrown the thing through the window. Fortunately, all has been quite good since April. If you buy a phone from Sprint, make sure it has the latest firmware. There are still some in the wild that still have the very buggy original 1.03 firmware.

Scott Eckerty

July 23, 2005 08:58 PM

I love my 650 but have a difficult time with the hearing voice reception on calls. I need to have the volume turned up to max 100% of the time just to make out what someone is saying. With a headset all is good.

Has anyone else had a volume problem and if so any suggestions on how to fix it?


July 29, 2005 09:48 AM

My history with the Treo is much like that of Zoli's, the first post. I have had the Treo 180g, Treo 600, and Treo 650. All have been on the cutting edge of technology, yet each had fatal flaws. The speaker on the 180g had faulty wiring which eventually rendered it useless. I exchanged the unit four times with the same problem-- now used as a toy. My Treo 600 was exchanged about six times due to a terrible buzzing caused by a wire that was not insulated sufficiently. Now also used as a toy. Treo 650 is much better, only problem is underpowered, quirky, unreliable Bluetooth.


July 29, 2005 02:26 PM

Love the functionality - but I'm starting to reboot (and resync all data) almost daily. Since the memory upgrade (Cingular/last night), I've had to reset my system 4-5 times today alone. Palm Tech support told me to simply rename the backup folder and resync. Hey look mom, now it's an overpriced, unwieldy phone!

This is the most unstable OS I've used to date on any platform. I'm regretting that I didn't go with the company standard Blackberry. Can you hear me now Palm?


July 31, 2005 12:43 AM


Robert Kinsella

August 1, 2005 02:20 PM

Constant problems with the hot sync cables. Some of my co-workers have the same problems. Other then that and the soft resets 3-4 times a day i love it.

Kay C

August 7, 2005 11:18 PM

I purchased the very overpriced Treo 650 a few weeks ago. After numerous problems cited by other commenters (poor voice reception), dropping calls and not holding a signal worth a darn, I headed back to the Cingular store and got a new Treo 650. Same problems. I've had enough. I loved my Treo 270 (although the life of the phones were poor) and wish it hadn't petered out. I'm going to return to TMobile and get a standard phone and some other Palm device. Palm desperately needs a quality competitor! They really should be ashamed!

Will Howard

August 15, 2005 04:24 PM

I love the new 650 Verizon! I have even sold a few ads using the great resolution video, but I have had horrible problems with it resetting in the middle of calls and then looping. I have to do a hard reset to even get to use my phone. I keep my Trio 600 handy just to rebeam my contacts to me. I've spent hours on line with Verizon and Palm. They finally sent me a new 650 which is doing the same thing. No one told me about ugrading to 1.12 firmware revision. I'll look into that. I hope it works for a Mac.

Martin Gargiulo

August 21, 2005 10:46 PM

I see most of the comments are linked to problems the 650 have with special versions for US operators. The problems are not in these versions, the problems are with the Treo. I bought one in Singapore, operator-free, and it drove me so crazy for two weeks (resets, etc.) that I gave it to a friend and started using his Treo 600, which was thoroughly tested for more than a year. The 650 was the crappiest phone I ever had. Technical support sucks, they tell you the obvious thing, even when you have told them that this does not work. A company that cannot stand up for its products deserves to go bust. I am sorry to come to this, as I have been a Palm user (and fan) for years.

Bryan Wood

August 22, 2005 08:32 AM

Treo 650, great concept. Now if they could only stabilize it and make it work. Constant resets, dropped calls, voice level issues, OS lock ups, on my 3rd phone in 4 months. BEWARE Cingular sends you refurbished phones for replacement to your over priced 1st new phone. I miss my flip phone.

Kurt Triffet

August 24, 2005 02:03 PM

The handset volume issue is a huge problem (almost made me return the unit), and though Palm has not stepped up to the plate to fix it, GoTreo has a $15 program, VolumeCare, that they claim boosts handset volume up to 75%. I bought it last night and this seems to do the trick. It's the only option out there right now.


August 26, 2005 08:38 AM

I have had my Trio 600 for just over a year with Sprint. I have loved it. After reading these comments I consider myself lucky because I had to reset it maybe 3-4 times in the whole year. But yesterday it just quit working. I have done all the resets I could. At Sprint they say they can't do anything for me since the phone is out of warranty (by about 2 weeks). They won't even fix it if I payed them to fix it. Any ideas? Please HELP. I can get it to turn on to the point when the Palm logo shows up with the hard reset, but that's about it.


August 30, 2005 03:12 PM

Volume needs to be at 100% most of the time, and even then it's hard to hear especially if there's some environment noise also.
Can't hear it on speaker when the other end is ringing, so hold it to my ear only to get deafened by person answering!!
Phone returns to dialpad in the middle of dialing a contact.
Occasional lock-ups and soft resets.
Cradle/cable connector not that great.
Lacks voice recognition (and 3rd-party software doesn't seem to work/integrate well - at least for me anyway (perhaps it's my British accent)).

On the positive side:
Plenty (too many to list). Love the applications and integration. Form-factor almost perfect. Great screen.


September 1, 2005 01:09 PM

I just got a treo 650 branded for cingular but unlocked. It seems to work great and I am very happy with it. I can not figure out hoiw to access my recent calls, can someone help.


September 3, 2005 06:19 PM

I have had my treo600 since dec. the only problem i have had is that it doesn't automatically disconnect from internet when i send or recieve pix. Verizon is upgrading me no charge to a 650. after reading a lot comments here i am concerned about those problems. verizon tech had same problem with his when trying to help me. has anyone else had this problem


September 4, 2005 01:33 AM

I've had my Verizon Treo 650 for 30 days. Love everything about the phone except that I can't understand what people are saying. Nice for a phone, eh?

The problem seems to happen when the other party is speaking loudly (for example, if they're in a noisy environment).

I've talked with probably 10 people who have the 650 on Cingular and say that they love it and never have voice quality problems.

Verizon is giving me the run-around. Very annoying with their whole "after your first call, it's our problem" claim.


September 9, 2005 04:58 AM

My treo one night just turned off and then kept turning back on and off and it kept doing that and then i had to replace it.


September 11, 2005 03:31 PM

I have a Treo 600 with Sprint for approx 18 months. I have had so many problems with the phone that I am now on my fifth. Many calls are dropped, loud tapping sound during calls, unable to make or recieve calls, worms on the screen, messages are left in my voice mail without my phone ever ringing, I've set my phone to notify me when a message has been left but I have only been notified approx 5% of the time. The alarm does work.


September 14, 2005 02:36 PM

I had a Treo 300 with Sprint, and had no problems with it except for those caused by Sprint's lousy network coverage.

I'm now on my THIRD Treo 650 from Cingular. The first one hardly worked at all. The second one worked a little better except for frequent resets, dropped calls, and poor sound in any phone calls that didn't get dropped altogether. But the second one quit a couple of months ago, and Cingular sent me another one (charging me a restocking fee). The third one works, so far, except for the aforementioned resets, dropped calls, and poor sound. ("What did you say?" "Huh?" "I didn't hear you.")

I've used Palm devices since 1996 and I've never had this much trouble. I'm wondering if it's the Treo that's the problem or if it's Cingular. I don't know, but for the first time, I'm seriously looking at Pocket PCs.


September 16, 2005 01:40 PM

I am one old friend of Treo. I have purchased one Treo650 from Verizon.It is unlocked. And purchased for use outside US(Bangladesh). But my Service provider could not enter in the program area of the set, because they do not have NAM Code. Can anybody help me? It is very essential for me.


September 17, 2005 02:16 AM

I have purchased one Treo650(CDMA)from Verizon.It is unlocked and purchased for use outside United States. But my Service provider could not enter in the program area of the set, because they do not have NAM Code for the set. That's why I could not activate my set as mobile phone. Can anybody help me?


September 25, 2005 01:27 PM

I am on my 4th 650 since June 05. Cingular is the worst! I thought ATT was bad! I am convinced that the 650 is a great idea that just doesn't work. kind of like a great looking car that you can't rely on to go anywhere important. it is a miracle that I haven't thrown the damn phone right out the window of my car. I have had almost every problem posted in this thread. I went from a Samsung phone that worked fine with ATT and made the mistake of migrating to Cingular and 'upgrading' to what I thought was the 21st Century. Now I am hooked on the idea of having my schedule, phone, music and game diversions all on one platform, but am terribly disappointed with the available technology. I wouldn’t wish this phone on my worst enemy!


September 28, 2005 01:50 AM

I have had my Sprint Treo 650 for about 2 months now and I can't say how much I have become dependent on it. I left my reliable Tungsten T2 in favor of the "complete" package offered by this little gizmo. Like all new relationships I was taken in by the good looks and slim design compared to having to lug around two devices. As in most relationships I found myself overlooking the small dislikes that seem to show themselves in the beginning. After time those little nuances became major frustrations...the missed calls, the dropped calls, the lock-ups, the re-booting, the darn tiny keyboard...(I miss my graffiti). Alas my phone has since gone stark mad on me and is currently caught in an endless re-booting cycle …all do to me receiving a call while online on a search engine. Who would have thought? Do I wait for the Treo 700 now that it will run on Windows??? Has this phone had the potential to cheat on me all along????? Sprint suggests I just buy a new Treo phone for $50 with my damage replacement that really going to solve Treo's short comings....once a bad phone....always a bad phone!


September 28, 2005 07:33 AM

I have had both the 600 and now the 650 both purchased from Orange in the UK. I have experienced the poor volume and constant resets with both models. My current problem is the same as Cliff in the article at the top of the page. The phone continuously switches itself out of GSM mode, even up to 20 times per hour.I am missing 95%of my calls as a result plus its very tedious having to switch it back in all of the time. I love my Treo but am now ready to stamp on it. Orange support is hopeless. Does anyone have any suggestions?

Dana LeJune

September 28, 2005 07:04 PM

Love Hate, Love Hate... Cliff, I am ready to sue the crap out of Treo AND Cingular. I am on my third 650, for various reasons.

The first one just stopped synchronizing for no reason. I spent several (meaning 5 - 8!!) HOURS on the phone with techies in the Phillipines, and finally after they sent me a new cable, one of the techies said, "hold the plug in tight and then push the button.." Voila! Turned out to be a loose connection in the phone, not the cable.

Phone #2 came and it worked for about 3 weeks then started turning off; this is the infamous symtray issue. PLUS, this refurb phone had software that was 18 months out of date!! When I was on the phone with the techies this time, this second phone stopped synchronizing!! Same problem!! I've demanded a NEW phone this time, and I'm told it will show refurb, but will be "up to date, and have the new symtray fix." We will see.

I have 3000 contacts in it, each with 3 - 4 phone numbers. A great asset, but the myriad problems (seemingly assembly defects, not design ones...) and time spent have me pulling out my hair.

Hacked off Lawyer


October 4, 2005 03:56 PM

I thought I was the only one with problems with Cingular and my Palm Treo 650! I 'migrated' from AT&T to Cingular. I have had nothing but problems!!! It took over 14 hours on the phone with cingular to iron out my problems. Now I have a phone that resets itself constantly and has memory problems. I overlooked lots but sad to say I will be looking for another device and service provider. I have been a faithful supporter of the palm platform for years. I have lost out on crucial business transactions. I have been slowly merging my data to outlook and looking for a reliable provider. I loved my treo 600. What happened to the 650?


October 5, 2005 12:02 PM

you guys are scaring me. i started w/ the kyocera 6035 (black and white palm phone) and it was absolutely awesome. great battery life, and very good balance between palm and phone functionality. on equip replacement through sprint, and after my 2nd went kaput, got 'upgraded' to treo 300. p.o.c. i hated it. color screen was dim yet sucked the life out of the battery.

i stuck it out until it broke and i was upgraded to 600. had that for almost two years and it was a great run. *sheds single tear*. camera was pretty good (with add on s/w to boost the resolution of the pix). OS was stable. calls were typical sprint quality. then recently, the antenna died on me and i could not send/receive a call unless i was right under a tower. not good.

unlike previously, when i was able to get a replacement ups'd to me in 2 bus days, i was on the phone with sprint/nextel for three WEEKS trying to get a new phone.

just got the 650 yesterday. they sent me one without a camera. (??) i didn't even know they made them like this.

too early to tell about the other problems, although the speaker volume has always been an issue and i almost universally use headphones.

we shall see...

Phil Snapp

October 5, 2005 06:45 PM

I just got my Treo 650 Verizon yesterday...I havent had any reset problems, although I did notice the volume issue as I was walking down the street. I really like the divice, but if I start having those problems within the next 10 days, im takin it back and getting something less problematic. It seems like people are having less trouble with the Verizon model on this forum.. anyway..Good luck!


October 6, 2005 11:46 AM

Ok, most problems with resets are because of a bad SIM tray design. You should try a peice of paper behind your sim card or go to and get them to ship you a fixed sim card tray.
Most other problems related to the Treo 650 have to do with Memory and too many programs installed. The lastest update addresses most of those however, I still can't reliably run Norton AV on the devices.
Some Treo 650 radios are powering off when the device is bumped or tapped. One possible cause of this problem is the SIM tray for the GSM Treo 650 smart phone is not seating the SIM card firmly to the unit. In the past, one workaround solution was to stick a piece a paper between the SIM card and SIM tray to provide more pressure on the SIM card so it would not loose contact with the phone.

How to get replacement SIM Trays:
Individual customers can call palm support @ 813-313-4913. Corporate customers with 100 or more Treos should contact their Palm rep through their Cingular DSC. Palm will replace up to 10% of the Treo SIM trays in an account. For example if a customer has 200 Treos with the old tray Palm will ship 20 for on hand replacements.


October 7, 2005 01:02 PM

In general, my Verizon 650 is working fine. I am able use many of the apps I had on my M515. I've added others that have worked great. My biggest issue is that if i have the phone on (active, but not in use) and I am using the real player or player, they freeze up when I go into a celluar dead-zone and don't come back until I'm out. Why the two functions overlap I can't figure. A real annoyance.


October 9, 2005 07:51 AM

I got mine (650) 8/3/05 with same reception, audio issues, wireless off when brushed or tapped.
The headset helps the voice quality I find, but mine stopped discovering bluetooth devices this week. I tried changing the BT headsets, then noted it couldnt discover ANY devices...not sure why...I do miss my TREO 270, as u could start dialing and automatically enter the contacts, but I like having the video cam. Oh yea, this is my 2nd 650....1st one died. I went thru 5 treo 270s(almost all broke hinges). I am frightened that Palm ended the advance replacement or the ability to BUY an extended warranty. Seems like they know something about the lack of life expectancy of their product. The Philippines tech support is problematic of the whole culture there. They are courteous, but just tell u what they think u want to hear, but not very empowered or helpful.
Palm has serious product manufacturing and quality control issues. The problem is, it's hard to live without your treo once u get hooked.
Like a junkie, I live in denial of all treos problems.


October 10, 2005 01:05 AM

until now, i was pretty excited to get my 650 in the mail. i had a kyocera 7135 that died so they're bumping me to the treo. glad i found this site and you guys to read your input. keeping my fingers crossed.

Graham Kay

October 12, 2005 10:48 AM

I have had the lot since my first Palm Pilot.
Now use a Treo 600 in the UK on the Orange network.

Best phone/pda I have ever owned.

Looked at the 650 but it appears to be rife with problems whether on US or UK networks.

Seems the only real advantage of 650 over 600 is the built in bluetooth.

No way you are going to get my ears clamped to a piece of electronic gadgetry all day every day!!!! They are still not sure about RF from phones you know.

Use my Treo with a RF3 headset (new innovation - no wires, uses a hollow plastic tube (brilliant)
Go to (+44 (0) 870 366 5729 or try ebay (where I got mine)



October 17, 2005 04:39 PM

I've had my unlocked GSM Treo 650 for 6 months now and I loved it until I got my Cingular SIM. I had been using it in Singapore (Starhub mobile service) with no problems whatsoever. And then now that I have a Cingular SIM, it seems to hang on me at least once a day. Most bothersome is that I can't seem to send or receive international SMS although local SMS and email SMS seems to be no problem at all. I have had a session with Cingular tech support and they have not been able to figure it out. I have also opened a case with PalmOne but they claim it's the service not the phone (justifiable since it worked just fine with my Singapore Starhub service). I do believe it is an issue with Cingular's service, but exactly what about it is causing the problem I don't know.


October 17, 2005 10:00 PM

I am currently on my fifth Treo 600. It is without a doubt the worst phone I have ever owned. Unexplained hard and soft resets, dropped calls, and data loss are an everyday occurance for Treo users. I love technology but I am getting off the Treo train. I am so upset with Palm that I won't even consider buying their regular PDAs anymore. Good luck dealing with your service provider. You'll get a 'refurbished' phone and maybe a little 'attitude' to go with it. If the cell providers would stop carrying this horrible phone, maybe Palm would get the message.


October 18, 2005 08:50 PM

I am on my third Treo 650 since February of 2005. I have the same problems, with dropped calls, voice quality, and resets. I love having everything in one place but being in sales I can't afford to have my phone be so unreliable. Some of my customers have turned their phones back in. One of my customers gave me the following link about Treo Owners who filed a lawsuit against Palm: and here is another.


October 19, 2005 03:49 PM

I've had my Treo650 from Cingular for about 8 months now. I have yet to experience a day when the phone won't reboot on its own. I installed the Treo650 updater just last week hoping it will lessen if not diminish the problems, but it only got worse. Now (after the updater was installed), the phone itself would just turn off on its own for no apparent reason. It will reboot on its own but not automatically turn on the phone once it's back up.

If I did not pay a hefty amount of $ on this device, I would have run over this what I would now consider waste of money. It has nice features and all but now it serves no better purpose than a nice piece of accessory in my purse.


October 20, 2005 12:14 PM

I had about 3 Treo270's (broken speakers etc) 4 Treo 600's and now on Treo650. The 650 is very disappointing in terms of user software compared to 600 (inability to add ToDos, memos etc in Cal app, many key clicks whereas used to be one, poor sound quality, random crashing, slightly better with firmware upgrade) plus you lose all your sms messages when upgrading from 600 to 650. Palm have really blown themselves up. It could so easily be a suberb experience. and yes Orange/Palm customer service sucks big time.


October 24, 2005 09:00 PM

I have similar problems with the unexplained resetting and shutting off of my TREO 650. I'm on to Treo 650 REPLACMENT NUMBER 5. Believe it or not. I've had 4 that had other problems like keyboard problems, memory problems, ear plug connector problems, sim chip problems, etc. My service has been with Cingular and they have been good about replacing the unit but since I've had 5 that didn't work in less than 6 months I had to revert back to a plain cell phone. Which I had to buy outright while I was out of town. TREO 650 is a piece of crap. I have given up on it all together.

Irate Diva

October 25, 2005 06:31 PM

I am mad as hell. I am on my THIRD Treo 650 in two weeks! Sub-par? They are the dregs. My "warranty" with Sprint only covers replacement with the SAME BUM PHONE!
I was urged to purchase this phone by Sprint employees as, I went in the store to purchase the iPaq phone, but was told that the Treo was a *much* better phone. Yeah, right! Now I'm stuck with this piece of crap. Oh, I love the "premise" of the phone but, it just doesn't work nor hold up well.
These are my problems in the two weeks I've had the phone (Oh, BTW, I'm just over the limit of two weeks to exchange it for another phone and Sprint's Customer Service is the pits!)
1. Soft re-sets itself at whim
2. No ringer - calls went straight to voicemail
3. Broken case after treating it pristinely ( I still have my original Star Tac and TimePort phones in excellent condition - Now THOSE were well-made phones!)
4. Constant dropped calls.
5. Constant complaints that my voice is choppy.
I found out today that someone switched my plan from a 1000 minute 1-year plan to an adjustable TWO YEAR plan!!! I am livid. I am sure that it was the inept rep that I last spoke with who probably thinks this will fly. I am at this moment contacting the Attorney General and the local TV Consumer Watchdog. I am NOT the one to mess with.
The Treo is an expensive phone. I am paying for service that I am not receiving and a wad for a phone that at best is eye candy.
I am going to tell everyone about this so that Palm and Sprint will have to "step up" and take responsibility for this shoddy product.


October 28, 2005 05:28 PM

If it doesn't reset itself, best for you to do it! The 650 seems to lose its mind over time. I am on my second phone, which is no better. Upgraded the firmware too - slightly better.

Love my Jabra BT250 headset - I have to turn down volume on phone and headset it is so loud(can't hear through the built-in speaker of the Treo unless I put it on speakerphone) - headset works better on my wife's cheap camera phone - the 650 won't always pick up the headset or takes so long to pick up that it goes to voicemail. Answering from the phone works though (takes 5-10 seconds to switch to headset) - which seems like forever!

Also have had lots of hangs where the phone just sits and thinks...resets help here.

Will get into a state where it won't make calls - reset it again!

Biggest concern is that all the 650s I have had create a TON of interference - squiggly lines on TVs and monitors, every speaker in the room will crackle with a modem like sound until I move the phone further wifes cheapo camera phone is on the same Cingular network and the electronics in the house don't seem to notice I risking my future children keeping this thing in my pocket??

mike chua

October 30, 2005 03:06 AM

like you guys, im a treo fanatic, i just love the functionality of the device, i had a treo 180 before but upgraded it to t600, i like the pda function but the phone function really p*ss*s me off. Searched the web regarding on how to remove the buzzing sound, there is a solution guys...look for buzz fix at google and try to experiment on your treo..good luck

Rock Levinson

October 31, 2005 02:48 PM

Unlike Mike Chua ("Chewy", to his friends), I just want the darn Verizon 650 to function properly. While it does this okay as a PDA, it really sucks as a phone, for all the reasons given on this blog. Thus it has lousy reception sensitivity and transmission clarity (I have to use an external antenna at work) and low volume on the internal headset. Sorry, Chewy, but this gadget is basically a POS.


October 31, 2005 09:30 PM

don't buy your treo from sprint. they just keep hanging up on me. the problem is when I try to open a dock in word to go the phone just cuts off. and they won't fix it. I'm on hold now for the eighth time. if you are having the same problem with sprint and your treo650 please contact me at


November 2, 2005 03:37 PM

I had the same problem with loose connection on the syncing cable. Was bummed and didn't want to have to go through the return and wait for a replacement process. I fixed it by getting a can of compressed air like you use on keyboards and blasted the connection pins on the bottom of the Treo. Placed it back in the cradle and pressed the sync button and off it went. So you may want to try that before sending it back on this kind of issue.

Ed Boulder

November 7, 2005 06:19 PM

Dear People,

I live within the city limits of Boulder, Colorado, but on the north side in a drainage that reduces the strength of my Treo 650 (Verizon) signal. When I had a Nokia 3360 (ATT/Cingular), the signal strength was not great at home, but I could go into the basement (5-6' underground) without dropping a call. With the Treo, I'm dropping calls on the first floor and I sometimes have to go up to the second floor to improve my reception.

On the back of the Treo 650 up near the antenna are two ports protected with small rubber plugs. The upper one has a red and white sticker with "p1" stamped on it and the other looks like it might take some sort of an antenna jack that could, perhaps, boost signal strength. None of the Treo documents even identify the port, let alone suggest there's an accessory designed to make use of it.

Are you familiar with these ports on the Treo 650? Do you have an antenna jack that makes use of them to boost signal strength? Do you have another approach that might help boost an existing, but weak signal on a Treo 650 phone? I'm not wanting to spend a gazillion dollars to address this, but it's a major pain to have lousy reception at home, even if my business does not depend on it.

Thanks for your help with this.

Ed Byrne

joshua Wylie

November 8, 2005 02:08 AM

Just sent this to palm:

People, people, people!
What's going on over there?
"There is something rotten in Denmark"
I was ready to buy a Treo 650, but after reading hundreds of complaints about hardware, software, and support, I have decided not to.
I have been a loyal palm user since Newtons went away, but now it seems that unless you guys tighten things up, you are digging your own graves. Think about it. If each of those hundred people tell five of their friends...
Very bad. Very sad.
So what's it gonna be?
Please cc this to the people upstairs!
-a concerned (former) customer.


November 10, 2005 03:54 PM

I'm another unfortunate Treo650 owner.But since I was not eligible for an upgrade I had to pay full retail price for it! What upsets me the most is that at first it was locking up on me and had to do constant resets. I removed a lot of additional software and that seemed to improve.I put most of my files on an SD card.Now I am constantly getting interrupted with Hot Sync trying to boot while I need to make a call.I do the soft reset and it starts up again only a few weeks later. I truly feel stupid for spending a lot of money on this.It is suppose to do so much but the more you try to do with it the more problems arise! Now its basically being used like a standard camera phone because I'm tired of messing with it.And yes-I too am a Cingular customer.This sucks!


November 11, 2005 12:39 PM

Have a Treo 650 with Verizon that is 4 months old. After having it "die," Treo upgraded the OS. It worked briefly; now the device locks up frequently and needs resetting. Also, despite recalibration, the screen is highly erratic with typing. Any suggestions re. the screen before I throw it?


November 11, 2005 06:48 PM

DON'T BUY A TREO 650!!!!!

I had 2 600's and now am facing my third VERIZON 650, all since February.

I have had my Palm datebook corrrupted by the horrible synch problems from Verizon/Palm. If you like long nights on help lines to India, this is the phone for you!

I have now suffered my third screen failure. The 650 has to be handled like a Faberge egg or else it will break.

Sound? Huh? I just scream a few sentences to the effect that I will call from home or office. You have to be in a soundless environment with the phone surgically implanted in your ear.

The WORST tech buying experience of my life. I am a high-tech owner (MS eng) and can handle complex issues, but this thing is just crap, a repudiation of the once wonderful Palm OS.


November 14, 2005 02:49 PM

Not Worth the Price

You will not have this phone much more than a year because it constanly needs to be replaced and the warranty is up in a year.

I have the whole love hate relationship going with my TREO 650. When it works it's like a gift from heaven, but when it doesn't it is the nightmare from hell. Initialy I had it replaced three times at the store under the 30 day warranty, three phones same problem everytime, cycling on and off during calls and freezing up. I couldn't keep it on long enough to make a call. After the 30 days had to call and received a replacement via mail. It worked great for about 5 months, then came the upgrade, now my blue tooth head set does not work with my phone, I can not hear callers half the time and they can't hear me half the time.

Considering the cost of this phone I have a very difficult time digesting the problems and inconvenience. I didn't mind paying the price for the technology if it worked. Now I'm about to embark on yet another return and replacement of the phone. The sad reality is I will have received less than one year of service out of this because once the one year warranty is up it will be done and if I count all of the down time and return time...

I just wish they could come with something that works well consistantly


November 14, 2005 04:49 PM

I've had a Treo650 through Cingular since April from my firm. Most managers up through the CEO in the company have one. We don't have major issues with this phone. Personally, I did have issues with dropped calls at first, but that was resolved with the latest upgrade to the firmware. Still have issues with volume (it's always on max) but otherwise, I love this phone. My wife has had a 600 for years and has had no major issues, using it for everything with T-Mobile. My overall general impression of the posters here is they're all RIM stockholders.


November 15, 2005 07:34 PM

Do NOT purchase a TREO 650...

Oh dear. I purchased my Treo 650 while on a business trip. The phone I had with me was dying, and I needed a phone! I thought I would "upgrade" to either a Treo or a Blackberry. After playing with both in the store - I got the Treo. Ouch.

To make a very long story short, I will say I have since received quite an education in things like 1xRTT, CDMA, Bluetooth, etc. This education was necessary and irritating to me - as I had better things to do.

I think the basic problem is that the 650 does many many things, but few of those things does it do well. I do not feel it is a viable business solution, it is a gadget for gadget freaks.

1. I discovered after returning home to a familiar environment that the Treo 650's reception is terrible - comparing to other cell phones I have in the house. Awful! 1 bar on the Treo translates to 4 bars on my other phones. It never occured to me this would be an issue. My other phones can hold a conversation anywhere in my home. The Treo can barely hold on anywhere at all in the house. I try to find a place it can maintain a connection, and then I don't touch it. I hover over it with my bluetooth headset.

2. Bluetooth...
Bluetooth implementation on the Treo absolutely sucks. It seems unusually weak and noisy. I compounded my stupidity by purchasing a Moto 850 headset without doing any research. It has severe connection problems with the Treo. What a combination they make! Sometimes I can transfer a call to the 850, sometimes I cannot - friends conclude my new phone is broken.

3. The camera absolutely sucks. My god it sucks. Forget about it.

4. Out of the box, the speaker in the thing is not acceptable. I downloaded VolumeCare which does help considerably however.

5. Out of the box, I found I could not use Google maps, but downloading the free program, Kmaps, solved that problem.

6. My carrier is Sprint, and they chose to disable call duration in the call log, but downloading PhoneToolsPro fixed that.

7. It does not come with any kind of voice dialing software, but I fixed that by downloading VoiceDial.

8. I had many nitpicks about the 650, navigation and LED issues included. Downloading Butler fixed most of those.

After downloading approximately 6 applications, I found the phone to be "useable," but the two most critical issues - "Deaf Ears" and sour bluetooth implementation cannot be fixed. If the thing just had great reception - I would not be writing this now.

Do NOT purchase a Treo 650.

Todd Wetzel

November 21, 2005 08:48 AM

Treo 650 - Great form factor, horrible phone. I really wish the feature set of the 650 could be put into a reliable device.

Same problems (everyone) has mentioned.

1. Resets often.
2. Lockups while traveling.
3. RF performance is very poor.
4. The “Volume Care” app is a good fix – but two things: 1) why am I paying someone else for this and 2) the app really lets you hear the scratchy poor phone reception too. Signal to noise ratio on this device is extremely low. Outgoing sound quality will produce feedback from your friends.
5. External RF interferance with other devices – for kicks you can try placing the 650 within two feet of a tv tuner, or your computer’s speakers. How did this device get FCC approval?
6. Cingular GPRS / Blazer – fine so long as you are not filling out forms, java-script etc.

I use this phone with a bluetooth GPS and mapping app from (DeLorme) – the company I work for.
And the phone makes this painful – hoy, I really hate admitting that!

Now perhaps the high price / horrible performance is the correct business model for Palm but I
would not bet on it.


November 22, 2005 11:45 AM

My husband and I both have Treo 650s. He is on his 3rd in 5 months. Last night, mine abruptly stopped working for no discernible reason (I didn't drop it, hit it with a hammer, etc.). Needless to say, Cingular has been less than helpful...

Eric Vanderslice

November 22, 2005 03:53 PM

I'm on my 3rd 650. The first two had the white screen of death and reset bugs already mentioned. Went through months of new sim cards and firmware updates. Finally, the third handset works kind of. That is there is still the volume problems, and incredible RF interference noted and it the resets/white screen of death return if you load any software other than the preloaded programs. Plus, Cingular has been complete jerks about the whole thing. Finally, it's almost rare to actually be able to get a GPRS signal so the internet and e-mail features are worthless.

David Zeitler

November 23, 2005 02:14 AM

I am on my 2nd Treo 650.

I have had every iteration of this phone, going back to the Handspring VisorPhone, which you plugged into ye 'ole Springboard slot.

That first one seems like it was their most stable phone.

This 650 is a huge problem.
I "Powercycle" up to 10 times a day.
(their internal lingo for "crash" -- notice the positive spin? "POWER-CYCLE")

Cingular has TERRIBLE customer service. They are aware of all the issues with this phone, and they play dumb and give us all the run-around.

I've been through several sim-cards.
Hopefully the new sim-tray will help.

Meanwhile, they have you under contract and will keep "trying" to help you, but all they are doing is covering their legal arse to keep you in your contract.

PalmOne should be ashamed.
I cannot wait to get out of this crappy contract, and by that time, I will get a different phone/camera.


November 23, 2005 03:13 AM

Don't blame Palm, blame your crappy US networks!

I've had my Treo650 for 10 months, and am SUPER happy with it:

* Amazing speed (90k/s) for browsing and emails (EDGE network).
* Best SMS application in the world
* Push emails that work with my work email
* TomTom with bluetooth GPS for my car is spot on!

Only gripe: that stupid antenna! Apparently, Palm Tech Chief Hawkins admitted an internal antenna (like most Nokias have) would work just as well, but US consumers shy away from antenna-less phones, thinking they don't work as well!

In conclusion; US carriers are lightyears behind Europe and Japan, and the problems you guys are having with your Treos are more than likely due to Cincular et al, rather than Palm, IMHO.


November 25, 2005 11:40 PM

My Sprint Treo 650 is pretty good. I've only had it for about 2 months but so far I can't complain. It's more like a mini-laptop than any phone before. The side volume button did malfunction and I am awaiting my warranty replacement. My biggest complaint is that you buy a brand new phone, but even after only a couple of months of ownership, the warranty replacement is a refurbished (used) phone.


November 26, 2005 11:41 AM

I am on my second TReo 650. The only problem I have is that when I am out of a service area I cannot use any of the other Palm features on the device. If anyone has experienced this probelm, please contact me

Alfonso Faustino

November 26, 2005 08:14 PM

Hi, all.

A friend of mine gave me an AT&T TREO 650 this past week, 19-November-05, because Cingular could not unlock it for him; hence, the phone was useless to him.

He gave it to me, and I got it unlocked; and, now, I am using the Cingular network. So far, I am extremely pleased with the Treo 650; I was using the Motorola v600.

My only complaint with the Treo 650 is that it doesn't have a feature that constantly beeps or flashes to indicate that I missed calls and/or have voicemail or text messages waiting for my acknowledgement.

This is especially a problem when I drive my exotic throughout the Bay Area. The engine is so loud that I miss calls. Since the Treo 650 doesn't have a beep and/or flash like my Motorola v600, I don't check my phone; hence, once I get to my destination, I'm off to do whatever things I do, and forget to look at my Treo 650 until I get a call -- then I noticed I missed a few calls and have some messages waiting for me over an hour ago.

So, that's my only complaint thus far. I have not had any crashes or lock-ups on the phone and the reception is much better than my Motorola V600.

If you know of any third party software that provides a beep and/or flash for missed calls and waiting messages, I'd really appreciated the point in the right direction. Thanks.

/s/ Alfonso Faustino


November 29, 2005 04:42 PM

Well everybody, i was going to puchase a Sprint Treo 650 today, but thank god i read this. Thank you. Im still thinking about going there for the hell of it and maybe try to make 1 crash so that i can make a sprint employee look bad, and see for myself, but I will almost 100% not buy the 650


December 1, 2005 11:47 PM

Thank goodness for Verizon's 15-day "worry free guarantee." I was a T-Mobile BlackBerry user who came over to Verizon; Out of curiosity I got a Treo 650 but kept it less than a week because of the bizarre, unstable Bluetooth headset behavior with my Moto HS850 headset; I could hardly hear folks I was on the phone with; I got tired of resetting once or twice a day after taxing the device with complicated tasks like telephone calls. Verizon happily swapped me for a BlackBerry 7250, no cost to me, no questions asked. I couldn't be happier now, and I am ashamed for ever looking the other way. (Conclusion IMO: Treo = cute and exciting but unstable, BB = less exciting but intuitive and rock-solid.)


December 3, 2005 12:41 AM

Bought a 650 as soon as it came out through sprint. On my second, pulls the White Screen of Death once every 3 days for 15 minutes, with no rhyme or reason.
Having said that, I consult in 3 schools and 15 different other locations weekly. I seem to suffer from CRS (can't remember sh!t) and this thing buzzes me 5 minutes ahead of time to get my butt into a class and pick up my clients. I even bought the GPS thing which for 150 dollars does about as good as one would expect when magellans go for 4 times that. I play scrabble till my eyes bleed on long flights too.
I waited for this damn thing to come out when i was buying cassiopeias in 1995! So.... all in all I'm not complaining. non-volitale mem sys is a big plus too. BTW Sarah is a babe!


December 3, 2005 10:23 AM

Ack. After reading every post in this thread, I kind of feel like a chump, having upgraded to a Treo 650 last weekend.

The first few days were heaven, but midway through the week it started giving me a problem which I haven't seen described on this site.

When I place a call, the person on the other end picks up and says hello. I hear them fine, but when I talk, they hear nothing. After a few hello's, they give up and hang up. Meanwhile I'm yelling "can you hear me now" five times, but nothing. Crickets. Unfortunately, now it happens every time, so I'm out of luck.

I'm not thrilled with the idea of going rounds with PalmOne. I've had Verizon service for 5 years now and have never once had an issue; their customer service has been extraordinary as well. So I'm hoping PalmOne will step up, but after reading this thread I'm not getting my hopes up...



December 4, 2005 04:47 AM

The Treo 650 I recently purchased in really crappy. I think that I am a person that is used to getting the best bang for the buck. When I saw all the features and upside of the "smartphones" I was instantly drawn in. The problem is that these phones have been very unreliable.
I am currently sending my phone to Cingular to have it replaced as it's phone feature no longer works. Now it's just a Tungsten!


December 7, 2005 06:51 PM

Just to jump on the bandwagon, I have a Treo 650 from Verizon. I have had the phone since May 2005, and in the beginning, everything was golden. I love having the all-in-one email/phone idea, but I think it was my early bliss that blinded me to some very big issues:

1. The phone likes to reset itself several time a day. I even removed the third party software and it still resets itself periodically.
2. The Bluetooth connection is less than stellar, to put it mildly. The sound is crackly, and you can barely hear the other party.
3. Don't try switching to speakerphone – you will end up shouting at the phone while people basically hang up on you in frustration (yes, you can't hear and they can't hear you).
4. Now this one is right from tech support at Verizon: if you are sending an email, the phone will not ring and it will go right to voicemail. If you have the automatic checking of email, that function will interrupt anyone trying to call you at the time of your email download. Now, maybe everyone else knew this, but I didn't, and it makes no sense. It should be a PHONE first, then a data device. Apparently, all of the Verizon PDA phones are like that.
5. I really like the way the Treo 650 looks, which is why I dropped my old BlackBerry. In retrospect, I never had any problems with the BlackBerry, and you know what they say: if it ain't broke, don't fix it.

It is a shame that the style and feel of this phone is better than the operations of it. But, I should have read this post before I bought it. I would encourage anyone who is interested in purchasing a Treo 650 to be very diligent in the research, and make certain that you give it very thorough usage in the first two weeks so you can take it back if necessary.

Anyway, I have my eye on the 8700c from Cingular, and assuming it doesn't have the same data interrupt issue that the Treo has, it's a done deal.


December 10, 2005 01:09 PM

One of the main reasons I bought the 650 is for playing music. But the small sized audio jack means you have to use an adaptor to use speakers or headphones. This means you put stress on the jack which means my jack is no longer working and so either I have to forget about music AND using a corded headset for phone calls, or I have to give up my phone and pay for a repair. In addion, I tried THREE different Bluetooth headsets and my friends complained they couldn't understand me. Finally the guy at Radio Shack said he heard that the 650 doesn't really work well with bluetooth. Anyone else with these problems? Anyone know of a fix?


December 14, 2005 11:38 AM

I am on my third Cingular Treo 650 in 5 months. I am running Goodlink software for Outlook synchronization ( schedule , address book and e-mail) . The first 650 started resetting itself endlessly after three months , the warranty replacement started resetting the day I received it. The latest warranty replacement worked perfectly until the latest Palm software (recommended to me by a Palm e-mail) which was supposed to improve sound quality and Bluetooth performance was installed. Now it resets almost every time I hit a key and bring it out of sleep. I constantly find it on my hip with the radio turned off - so I am missing calls I did not know I had. Taking the latest software off and re-installing the previous version has not resolved the issue. I am just about to give up hope that I can have my schedule, address book , e-mail and phone in one machine. Anybody out there have a solution?

Larry Williams

December 15, 2005 09:08 AM

I have experience some of the problems everyone here describes on the Treo 650. the biggest complaint Ihave that does not seem addressed is the un-reliable transfer of data during sync with Outlook. I have Outlook 2000 and right now I have 2 memo/notes that are on my handheld/Treo 650. When I sync, they do not transfer over unless I tell the hotsync command to have handhelf over write the desktop. I have seen this on occasion with calender and contact/address folders as well. Anyone know of a fix to this?


December 27, 2005 04:54 AM

I have gone through 3 treo 650's in a period of 2 months. I seems like the next phone is worst than the previous one. The best part about it is that Cingular is absolutely helpless about the situation. I'm currently waiting for the 4th phone, if this one gives me any problems im going back a regular phone.


December 28, 2005 11:35 AM

The TREO 650 is a nightmare. I received it as a birthday gift from my husband- I feel awful that he spent so much for such a horrible product. Sure the camera, video, calendar, web and alarm are fantastic... but the phone (and this IS essentially supposed to be a telephone) hardly works at all. Because the telephone constantly turns itself off, it is basically useless in that regard. It is extraordinarily difficult to hear and the speakerphone is a joke. The screen often indicates I have voicemail when I do not. I constantly receive messages asking me to check for a missing or damaged sim card. I have NEVER been able to sync my data. Dropped calls, poor signals (if any), etc. etc.
As many have noted in this thread, Cingular has been of no help whatsoever. I am ridding myself of the TREO and Cingular at the first opportunity. My verizon blackberry (used for work) may be clunky, but it ALWAYS works. I have heard that there is a pending class action suit pending re the problems with this device. If there's still time, I plan to join the class and recommend others do the same. Talk about warranty of merchantability- it's supposed to be a telephone and that is precisely the function that simply does not work. For those considering the new Treo 700, I advise caution.


December 31, 2005 12:54 PM

Has anyone experienced an endless beep during a call? Every so often I'll be on a call and all of a sudden I get a continuous beep that blocks out the person I'm talking to. The only way to stop it is to disconnect from the call. Doesn't seem to be any rhyme or reason for doing it. No one seems to have an answer although I did go onto a Sprint site and saw several comments about this happening to them. Any suggestions?



January 4, 2006 12:26 PM

I got the 650 for 3 reasons:

- I can get email
- I can use a wireless headset
- I can listen to MP3s

Many of the positive comments about the Treo in the above column actually are about the calendar programs and such. Those have been around in PDAs forever, so they shouldn't really be called positives of the 650.

I'm having 3 problems with my 650:
- I can't listen to music
- I can't use (a decent) wireless headset
- I can't get email.

hm. good purchase?


January 4, 2006 10:10 PM

Had the Treo 600 for about six months. Had numerous problems with dropped calls, poor reception, and finally locking up. After 3 600's, Verizon finally sent me a 650. Have nothing but good things to say about it. No problems or disappointments...


January 5, 2006 09:20 AM

I have had a Treo 600 thru Verizon for about 6 months now and am experiencing most of the problems stated above. I constantly get dropped calls, I cannot pick up messages when traveling (and I travel a lot in my work), the phone frequently resets, etc. I do not feel comfortable in transferring the company phones to my Treo on weekends because of its instability.

I use the 600 a lot for internet access when traveling but, like many others, cannot "sign in" to many of the sites I use.

I constantly find messages on my phone when the phone never rang - even when I'm getting 3-4 bars on the phone.

I have made repeated calls to Palm and, occasionally get someone I can understand. After multiple calls I finally got a promise that they would sent me a "reconditioned" phone in 48 hours - that was 6 days ago and I still don't have it. When I expressed concern about getting a phone that someone else had returned with a problem, I was told not to worry - they would keep sending me phones until I get one that works. I sold all of my Palm stock that afternoon.

Come on Palm. Why can't you get this product working! When it works, it works well but the times it works are getting fewer and fewer. This is not the quality of service I expect from Palm.


January 9, 2006 10:45 PM

Is it OK to start complaining about the 700's yet? Actually, Palm is blaming Microsoft ActiveSync 4.0 (what it installs as), or 4.1 (what it says under Add/Remove) for not working with Win 2K. Seems to work with Win XP.


January 10, 2006 11:27 AM

Stay away from Treo 650!

I regret myself. But I am addicted Palm phone user and treo seemed the best solution for me.
Phone's HW and SW is full of bugs. Palm's desktop 5.1.4 has many known issues and they just do not fix it. The sound of phone is too low- now fix from Palm for that too. And the high price for this POS- what a joke- they should be sued.


January 10, 2006 11:42 AM

Just upgraded from Treo 600 to refurbished 650. However, 600 was a ATT phone while 650 was to be a Cingular.

Worst transition between companies, I would say. Here's why......

Refurb'd 650 had problems with email when I got it. After several calls and several wasted hours, it was determined by Cingular that my device was bad and had to be replaced. That is when things started going crazy.

When I call a 800 number (Cingular), the person does not know how to reverse migrate me back to 600 and they took me through multiple groups (literally, I was on phone for 2 hours talking to different folks) and lo and behold, the phone cuts off. So I have to start all over again. FINALLY, after spending alomost an entire day, I was reverse migrated and back to original state.

Now, I was going to get a replacement. After about 7 days, no replacement still in my hands, my Treo 600 went kaput. I called Cingular and they had migrated me to the Treo 650 (keep in mind, I did not even have the device yet) and it took hours (again, bouncing back and forth from Cingular to ATT guys) before I was back to normal.

Finally, the Treo 650 arrives but although I was told that I would have a replacement for $140 (the price I had paid for the original 650), the new one came with a price tag of $370. What a rip off??????????

I am done. Sending back the Treo 650 for good. Is is so frustrating that when you call a 800 number (the only number we have), people on the other end keep saying they are either Cingular or ATT and that one or the other cannot help with my problem. What BS is that? As far as I know, they are one and same company.


January 10, 2006 12:47 PM

I am a seasoned techie and I must tell you that the Treo 650 SUCKS!
I overpaid for the phone and then to add insult to injury, I have been paying for third party software to deal with the BS issues that the phone comes with,like, Volume useless, resets, lockups etc...
What a total joke, no more, I just hurt my foot by stomping on the phone and it was worth it, it is now in my garbage pail in 9 pieces where it belongs.
What a total dissapointment and no recourse from Palm!
I never wanted to give my business to RIM as I worked for them for 6 years and they screwed me over but I surrender, I am returning to call clarity and stability.

John Wyatt

January 14, 2006 07:51 AM

Like everyone else I purchased my Treo 650 in 2005 because like most gadget freaks, I had to have an all in one machine.
In the last 5 months I have had countless problems with reception and rom storage limitations but, oh well that is small price to pay.
The last issue however borders on the insane.
In December I decided to heave the Internet feature as I am always around a computer anyway so why the 40 bucks a month.
I notified Verizon in December to stop the service and ok that was uncomplicated.
I just received my Verizon bill for January and,are you ready? The bill was for 8000.00
Not kidding here!
It seems that what they forgot to tell me is that the phone will continue to seek internet connection after the service is terminated.
Oh, and by the way they charge by the kb. Oh yeah.I have had several lame excuses about how this might have happened but the reality is that the bill reflects 1400 minutes of use on several days. Don't know about your but 1400 minutes is almost the whole fricken day. I have a life.
I have told the customer service folks that no payment is headed their way.
Stay tuned as I hunker down for the Verizon Party line


January 17, 2006 01:31 AM

So this is my first smartphone which seems not so smart at times! I constantly freeze, reset, and drop calls. i tried to use the warranty thru cingular and they sent me a refurb. phone that was worse than mine that i bought BRAND NEW!!! i sent it back with the quickness!!! i also contacted treo directly and of course they cant do a thing for me. what does anyone recommend to get this issue resolved. i even took it to a repair place and they told me cingular will send me a new one...yeah right

Steve Alsop

January 23, 2006 02:03 PM

I have just updated from my Treo 600 to the 650 and find that I cannot dial from my contacts if there are any ascii chars within the telephone number. I have 1000's of contacts where I use prompts within each telephone field such as
w: morning 012054 12121
h: afternoon 012054 12122
m: emergency 012054 12123
Does anyone know of a fix or if the older 600 contacts program (which worked OK) can be transferred into the 650.

Also, can the new 1.20 ROW ROM update (to fix bluetooth problems) be installed on my 650 phone which is Orange - they are slow to provide updates, if ever!

Any info would be much appreciated


January 25, 2006 03:37 PM

i am in the process of purchasing the palm 650 for my husband. should i waste my time? if not what other phone out there is similar?


February 8, 2006 05:56 PM

im having trouble with my treo 650 when it comes to putting music on the expantion card and listening to it when im ready, my computer says that the file is saved but when i put it back in the treo nothing happens. Am i the only one or is there someone out there that can help me do it correctly


February 13, 2006 11:02 AM

I am in the processing of replacing my 1st VERIZON Treo 650. It was constantly rebooting itself, or just turning off. Now, it's completely dead for no apparent reason. I wish I had never bought this phone. I never will again!


February 19, 2006 09:43 PM

The treo 650 is my first phone from palm and I love/hate is for some reason. But most of all the treo now freezes when playing music and then trying to dial a number, this was after doing and update using the 650 updater 1.20 yesterday. I know of another persons who have encounter the same problem, any idea on how to resolve it; I have tried all types of resets, the soft, hard and zero reset and none have worked. I have also tried doing the update again and that did not work.

Roberto Torricella

February 22, 2006 12:54 PM

Treo's 650 telephone sound quality is very poor. Voice fades in and out making it difficult to have a conversation without many interruptions. When talking the screen is activates by the touch of your face next to it causing interruptions. Phone freezes and crashes with a lot of loss calls that need to be constantly repeated. Sent the phone to Palm for replacement and when received replacement, the freezing portion was reduces but not eliminated. The communications are still disastrous and totally unacceptable.


February 23, 2006 11:11 AM

I'll add my (terrible) experiences with the Cingular version of Palm's Treo 650. I purchased the phone from Cingular at the very end of December. I did so because of increasing problems with the Nokia phones my wife and I had been using for the past several years (old TDMA) - they were always on Cingular Extend and it was rare to finish a conversation before it dropped. Cingular said the old TDMA towers were being replaced with GSM towers (many had been damaged or destroyed by the hurricanes) and that we would have to buy new GSM phones and also sign up for a new rate plan. I chose the Treo 650 and my wife picked another Nokia; she is happy with hers while I'm anything but with mine. This morning (02/23) Cingular's Warranty Exchange said they would send out a 3rd replacement (my 4th phone from them since purchasing the original one). Cingular's Customer Service has told me they don't have any indiciation of problems with the Treo 650 but that's not the case with Warranty Exchange - one of their employees said she gets a LOT of calls about this phone. So here I am, less than 2 months into a one year warranty and a two year rate plan and I'm on my 4th phone... I do love the PDA features but am extremely unhappy with the phone features. So far, my experience with the phone is that it is VERY UNRELIABLE and that Cingular is willing to keep sending replacements but isn't willing to do anything else (exchange the Treo for another brand/model, refund my money, allow me to get out of my two year rate plan, etc.). I'm hopeful that the groundswell of dissatisfaction will ultimately cause them to correct this problem.


February 25, 2006 02:57 PM

It has problems, but man... I haven't seen anything bad enough to regret the purchase. I've had mine for over a month and bought one for my wife too a week later. This is glorious compared to the $299 Palm 3C that I used for 1 month then during moving it broke.

I have it through Sprint and upgraded my wife's 1.12 and my 1.13 firmware to the newer 1.13a firmware just so we were consistant. But all firmwares seemed to work quite well. If you have OLD firmware please upgrade, I think you will see a big difference.

- I get reboots accasionally when I run The Core Media Player (open source) to watch movies.

- My battery will run out in a day if I run Verichat ALL DAY LONG in boring meetings.

- I can't backup the JVM from IBM. It is marked to not backup... for good reason it turns out it's resource files are not able to be transferred due to their length. (I use Linux mostly with the excellent swiss-army knife tool pilot-xfer)

- The Bluetooth headset isn't as great as I'd hoped, but I think I had unrealistic expectations... I think my expectations were as good as the best cell phone (without bluetooth).

Other than that it works pretty flawlessly. Without running TCMP I probably get a reboot once a week. Seems good enough.

Good Points:

- LOTS of FREE/opensource Palm apps - ssh (secure shell for remote logins), TCMP, JVM with lots of Midlets, Eat Watch, VeriChat, 4cast, Filez, KMaps, PalmVNC, etc.

- LOTS of commercial Palm apps - Documents 2 Go, Popcap Games (great), PalmRevolt, shareware up the wazoo.

- Nice integration like - vCalendar format is recognized in VersaMail and added to the calendar app.

- Ways to send files etc - Beam, VersaMail, VeriChat, Bluetooth, SD Card, USB...

This is probably a phone for geeks, and I just can't see it because I am one. If you want a phone that can do some other stuff, maybe it's not for you. If you want the other stuff with a phone and you think you are technically savvy it seems like a great choice.

Dying Treos? I've got the $6/month insurance... If I have to pay $500 for a replacement - insurance is worth it.. and I don't have a heart-attack if I fumble it in my fingers over concrete.

I recommend it... maybe I'm warped.


February 27, 2006 06:57 PM

I have had a cingular 650 for about 4 months. first my calls would cut off after about five minutes, then i found out about the sim card problem. went to 3 different cingular stores and none of them where aware of this problem. finally tracked down the right sim card, and the phone still had problems. I purchased a bluetooth headset, n now i am able to have a phone call longer then five minutes. Only problem with that is that the bluetooth does not connect consistently. The phone still freezes and i have to reset it at least twice a day. Jus trecently my battery stopped holding its charge, it now last about 8 hours before its dead. oh yeah and the fact that with cingular you cant have insurance on a pda is b/s.
Overall as a pda the treo is great, as a cell phone it just, well lets just say dont buy it!

william balestrini

March 1, 2006 11:15 AM

Read reviews on several sites about Treo 650. Was convinced by Rogers Wiresless rep that they were all resolved. Bought the 650.
Had it 3 hours and returned it. It managed to reset 3 times in the first hour, cut off 2 calls ( seems to do it when the screen times out and goes blank - it ALSO cuts off the bluetooth call).

Went and got a reliable Blackberry.
Too bad Palm, it was a nice device - but I need reliability !


March 3, 2006 06:31 PM

The 650 resolved a lot of functional issues I saw with my 600 however it bought its own dark secret of constantly freezing and locking up. whenever it felt like it (if phones have feelings). I am now searching for a replacement anything. Tis a shame, I loved the Treo concept but like the owner before me I need reliability 24/7,7 days a week I have a business to run.

Ralph Taylor

March 4, 2006 10:58 AM

I had a Treo 270 for about 2 years – I loved it.
Then got a Treo 600 which I have had for a year. Has been perfect for me.
(on O2 network in UK)
I must have been very lucky….!
Time is obviously running out for Palm and Palm Source!
No wonder Sony dropped the Clie.

Jon Woolsey

March 5, 2006 12:43 PM

What sound? This Treo 650 is horrible. I bought the mVox 900 speakerphone to correct the complete lack of volume, but boosting what is already bad sound isn't the solution. Fortunately I'm within the 30 return period at Cingular (and as I read here, they may be part of the volume problem) and headed back to the store. Will wait for the next generation.

One other issue is bluetooth - by the time my devices allow me to connect to the PDA, the call is usually already dropped, despite my asking Cingular to extend the ring time.


March 7, 2006 09:52 PM

Man am I pissed. I just broke my Kyocera QCP-6035 Smartphone and its so old that Verizon insurance (Asurion) doesn't have any more so they sent me a Treo 600. It was awesome.

My new Treo worked fine the first 7 days (before I purchased a sync cable). Then I sync'd it, upgraded the firmware and loaded up my contacts and calendar. Now it crashes every time I turn on the phone within 60 seconds no matter what, I don't even touch it. EVERY TIME!

Chad Collins

March 8, 2006 12:14 AM

I had my Treo 650 for a year and was, for the most part, happy. I started having problems recently with the keyboard not working. I took it to a Sprint store. They inspected it and informed me it has "liquid damage." This explaination gets them off the hook for a poor product. The phone has never been subjected to "liquid," but how do I prove that? They told me the burden of proof is on me. I feel like Kobe.


March 8, 2006 09:24 AM

Seems to me that most of the problems occur from poor signal sensitivity. I have compared my previous 600 with the new 650. Using the same si card in exactly the same locations within my apartment, the 600 shows perfect signal strength but the 650 often shows SOS only, in other words the signal has become nonexistent. I have experimented with call to the 650 and 600 and in these low signal areas for the 650 I get the voice mail whereas the 600 rings just like any normal mobile phone. Hope this explains some of the problems.


March 9, 2006 03:00 PM

Wow....Well I am glad it's not just me.... backup backup backup everyday and export/beam to trusty old Zire 72S and Palm Desktop as well as take 'old' Motorola V220 phone on important forays, to use if necessary. Bought the Treo 650 after rave reviews from other photo stylists, terrific tool, but have to say when they call on Bluetooth, sounds terrible. Had I read this site before purchase - would not have made switch. Seems it is a problem with the item itself being poorly made, had problems with Palm V and Dell computers getting fried out on syncs a few years ago. Will check out Class action suit sites, and keep the land line phone:-)


March 9, 2006 04:26 PM

I loved my treo for about 4 mos (although there were lots of things the store or tech support couldn't answer for me) BUT NOW, I'm having it freeze or lock up on me numerous times a day and or just turn off and re boot. I tried soft reset now hard reset and problems persist. will see what Verizon says


March 11, 2006 07:51 PM

Awesome phone. I had every single problem described...then I bought a refurbished one from Cingular. I don't use weird programs or Versamail anymore. Now it does not reset or buzz or anything. I don't know which program caused it but I am sticking to the basics now and no more freeware. NO MORE PROBLEMS!!!!!!! By the way, Cingular phone cust. service is terrible, but in the store I found them helpful depending on the person/location. Don't forget to make sure your sim tray is the new one and you have the lastest update from your provider


March 11, 2006 08:44 PM

thank you thank you thank you. I am NOT a techie, I can just dial a phone, I need a contact source to keep increasing phone numbers/addresses, maybe listen to music in the airport. This close to buying a TREO, but not now. I'll keep looking, because I don't know how to download fixes and I don't have time to deal with phone company pinheads with profit override motivations. love you guys, thanks for taking the time to write in doc


March 12, 2006 03:28 PM

My Verizon treo 650 is incredibly unstable. I cannot tell if it sofe or hardware problem , but Verizon is overnighting me the second new one in only 4 months. I have no faith thta it will last out a year. I constantly do soft resets and have to do a hard reset ever few weeks. Today it finally rolled over and died. Does anyone have any better luck with the Windows based 700?

Rick Oshiro

March 15, 2006 12:58 PM

I have a treo 650 that constantly turns on and off. Runs the battery life down to 4 hours or so. Any suggestions as to what could be causing this?


March 17, 2006 03:37 AM

I have been using the Treo 650 for about 9 months now with never a single "problem". Verizon is the carrier and of course I have had it reboot a few times, maybe get hung up on a call or two but nothing to get me to the level of frustration as most of the others posting. I have a 1GB SD card, have dropped the phone numerous times on concrete (which I wouldn't recommend), and still the phone works just fine. I've been so pleased with its performance, I am excited to say that I am upgrading to the 700w because the only downside I had was its lack of interaction with my windows OS on my laptop. I'm hoping to gain the same reliability with increased functionality when I make the switch.

For those of you experiencing problems with the 650, take this into account. The carrier makes all the difference. Trying to use advanced technology on Cingular's pieced together network just doesn't make sense. If you are using the Treo without an SD card you are also selling yourself short. And most importantly, if you don't sync your device on a regular basis you are most definitely asking for trouble. Do the above & I'm sure you will find that there isn't another mobile device with the functionality, reliability, or durability of the Treo 650!


March 20, 2006 01:22 PM

Can anyone please tell me how to put movies on my treo 650?? i have a 2.0 gb sandisk card for it and i can listen to the songs i have on it but can't watch any of the movies i have downloaded on the card on my phone, but when i put the sandisk card in my computer everything works fine. Thanks


March 23, 2006 01:39 PM

I bought a Treo 650 refurbished from Cingular. DOA! Would not recommend this to anybody. Cingular does not have stock so you may be waiting weeks or months for a replacement. I have been without a phone since Friday. I got a new contract Friday. I broke down and ordered a new one yesterday while they ship me a return label to ship it back. I have to pay for the old and new. They will refund the new once they receive the return in one piece.

Regarding Cingular, I spent 1 hour and 15 minutes before they sent me to the right people who basically told me I was out of luck. Total time to find out I was out luck was approximately 3 hours, talking to 4 different departments. Their favorite thing to tell you after you've been on the phone with them for 30 minutes; "You know, I think you got the wrong department". I am afraid to cancel the contract. You can imagine why. Go to Verizon folks. Treo 650 might not be the only problem!

Roger Brooks

March 28, 2006 10:40 PM

I just got a Treo 650 through Verizon and love it - except - it won't maintain a bluetooth connection. When I get a call, if I try answering it using the headset, it takes about ten seconds to connect to the headset. I keep saying "hello" until it finally connects with the caller. I own a new Infiniti sedan with bluetooth, and unlike my former Motorola V710, the Treo will recognize the car and vice versa, but then the phone disconnects the two devices. When a call comes in, the phone rings, sends out a bluetoot signal to the car (very slowly) and by the time I can answer the call with any wireless headset, the call has gone to the voicemail box. Anyone else noticed exceptionally slow bluetooth connection times?


March 29, 2006 08:16 AM

I just bought my first Treo 650 in September of 2005. Here it is 6 months later and I am on my 3rd Treo 650 with this one already messing up on me.

I love the technology of the Treo 650. My problems with the ones I have had are they keep resetting on me. Even the one I have now. When I have my Bluetooth headset on and a call comes in I have to accept the call on the phone. If I press the button on my headset it will answer the call and I can have a phone conversation with no problem. The problem comes when the phone call is over. The phone locks up and won't hang up. I have to take the battery out and reset that way.

My past Treo 650s would reset on me at least 4 times a day before I took them in and exchanged them with the warranty.

All in all, I loved the Treo 650 when I first got it. If there were no funcionality issues like I have been having I would still love it. I go through Sprint and they have been pretty good with helping me.

My latest problem I have had is where the Versamail email program stops going out and checking my email. I called Sprint on it and they said with the Treo 700 out that Palm would not be providing a fix even though they are aware of a problem.

At this point I changed my opinion of the Treo 650 from being a great tool to being a lousy boat anchor.

I am done with the Treo and there will not be a 4th one. I am exchanging mine for the PPC-6700 Pocket PC phone. I am hoping that with Windows Moble installed that the device will be more reliable.


April 1, 2006 01:58 PM

I am very frustrated. I have my 3rd defective Palm Treo in 3 months. They all develop the same problem. After about a month the 2.5 mm port of the speaker phone and mp3 player become defective in a STRANGE way. It becomes the ONLY way the phone will work. In short the phone always thinks that something is plugged into this port even when it is NOT. This mean the phone ONLY works with a head set after about a month. If you pull the plug out the regular speaker and microphone on the phone never turn on nor can you turn on the speakerphone.

I'm having my 4th Palm Treo shipped to me now but -- I'm afraid it will just happen again. I DO use the plug frequently as I use the device to play music AND I plug in the headset for most calls. BUT I am not doing anything I shouldn't do NOR am I abusing the device in any way. This is all, standard, advertised usage.

Does anybody have any experience around this issue? No one at Palm claims they have ever heard of this problem before and I've talked to a lot of people there.



April 3, 2006 09:25 PM

I purchased a treo 650 10 months ago and experienced several malfunctions since.
The worst problem is a sporadic, automatic daily recurrence while using calendar.
The unwanted daily event is erased, when battery is removed and reinstalled.
But events which happened to be stored earlier, on the unwanted recurrence time, are definitely lossed.
The palm support has no solution for this problem.


April 7, 2006 03:35 AM

@ veronica...
hi. u might have a compatibility issue.. i think you might be trying to view movie files with your treo that the software you have on your phone (probably the mini-realplayer) doesn't support. if you could convert the files, or download a compatible software i think it should work.


April 9, 2006 01:02 PM

I haven't had my treo650 a week yet. so far no problems. I have cingular. I am not a business person-just a wonderfully underpaid teacher. I bought it to stay in contact with my deaf friends at a moment's notice. I like texting. i want to type the letter and boom its there. I know such a silly little reason to buy an expenseive phone. I'm trying to learn the applications on this thing...not as easy as i thought. After reading the posts on this page I am wondering...what have I gotten myself into? Well I will be sure to use my treo to the max before my 30 days are up. Luckily spring break is almost here and I'll get to really put it to the test. In 5 days time i've never lost a call. I've used both the speakerphone and the included headset. I think people hear me better with the headset but I hear everyone just fine either way. Again...i'm probabaly not using it the way everyone else is for heavy duty business stuff. I've always wanted a palm pilot. I'm upgrading my telephone service from a prepaid to this. Why have 2 different devices to lugg around? Well I promise to update at the end of the month and let you know how it goes.


April 10, 2006 07:04 PM

Sounds like I have just bought into some trouble. Purchase treo650 in the uk and have had an SOS signal after trying to use it with the bluetooth car kit. Work as a doctor and lost some hours with a non functioning phone. Any ideas on who I look to help for, the retailer, my network 02 or palm support


April 10, 2006 08:11 PM

For Tony,

I've not experienced this problem with my audio/hand piece port on the 650. I use it in my car while connected to the stereo. I use two different adapters to interface with the car stereo and different headsets (for audio only) and the TREO headset that’s designed exclusively for the TREO 650 without issues. I’m sure this is not what you may want to hear but I’d suggest using a different headset (assuming you’ve been using the same one for all) as the one you’re using may actually be defective. I been using an external antenna with my phone without issues, but I’ve seen disastrous results with others using similar external antenna products. I use the SD card like a thumb drive on a regular basis and the only problem I’ve had is opening some Word documents but that went away as soon as I reloaded Word to go. Please tell me that your mute switch is broken or inadvertently being broken some how. I am curious as to which service you use. If you can’t get it fixed I’d look PPC-6700 Pocket PC phone as Jason did. To bad there’s not a lemon law for cell phones; you’d be getting your money back by now and justifiably so if your service provider is unable to resolve the problem after 3 attempts. Part of the problem is that when you sign up for these service contracts they (people you wrote the contract with) usually give you a refurbished phone. This is like getting someone else’s used car when you new car develops transmission trouble 6 months after you bought it. Or you house has a leaky roof so your warranty company moves you down the street to a similar house; okay maybe not that extreme but you still have no ideal what the previous owners were using it for or how they were using it.



April 10, 2006 10:07 PM

The Treo 650 works well, when it works. The concept is GREAT. E-mail & contacts fuction and the sound quality is better than most. It even does a good job of opening large "excel" files with the additional memory card installed.
Headset HELL: As Tony noted on 4/1/06 above; after a short period of time of using a 2.5mm headset (Plantronics #175 from Verizon) the phone has again (2nd phone, soon to be third!!) stopped working without the headset plugged in. It can be tricked by first dialing & then removing the headset, but it will still only work on speaker phone, not through the "normal" speaker/ microphone. It acts like a software issue, but it is clearly related to the use of the 2.5mm headset plug - Non headset counterparts do NOT have an issue. Palm & Verizon have said they have not heard of this before.
Good luck using a Treo 650 safely with a 2.5mm headset. You may get two hands on the wheel, but you will also have to carry your headset everywhere you go!


April 13, 2006 02:51 PM

Hi, I got a new Treo 650 for these last 2 mths. I had sms saved on my sim card and when I put the sim in the treo, they showed up on the treo. However last week I saw that some of the sms were missing! Is there a way how can I stop it from loosing this sms? The message validity is set to maximum.
I too had the same problems of resetting..and when drops the call!!! Expected a better handheld for the money I paid!


April 14, 2006 11:11 AM

I just got this phone for my girlfriend...despite my hesitations. I have the Audiovox/UTstarcomm 6700 and i love it. I wanted her to get one so that all our programs are compatible and such...but because she's familiar with the Palm programs she wanted the Treo 650. Well needless to say...two days later and the first time she ever plugs in the headset ( the one that comes with the phone ) it is now in permanent headset mode. Go figure. After reading all these posts it is now conclusive. Palm sucks. Palm sucks badly. My PPC6700 can do everything the Palm does, but the software is actually user friendly, i mean it is Windows based after all. So if you can run your computer, you can run this phone. Watching movies and playing games on the PPC6700 is as easy as on your laptop, so why anyone would consider the Palm Treo anymore is beyond me.


April 14, 2006 02:58 PM

For Stephen and Tony,

I’ll take your experiences with the headset problems as a stern warning and limit the use of the headset with the Treo. I really do not need the Treo as an mp3 player; I have 2 iPods and a Neuros 442. I use 442 to record video for my iPod and the kids PSP. Have either of you had any Problems with the use of a Bluetooth earpiece (other than the increased power drain on the battery)?



April 14, 2006 11:27 PM

I am on my 3rd treo 650 by cingular and they are junk.Cingular has hung up on me without resolving the problem.My treo freezes up on the keyboard.I was perfectly happy with a less expensive phone and with AT&T but wanted a phone with all the bells and whistles.All I got was aches and pain from the phone and from Cingular.I am going to cancel my contract,eat the difference,tell my friends about the service,tell my customers about poor service from Cingular and get on with my life,


April 17, 2006 11:43 PM

I am on my 2nd treo 650. The first one died after a only a week. Today the second one, started reseting every time I receive a call.

Too many problems for an expensive phone


April 21, 2006 12:50 AM

i just bought my treo havent even got it yet but hope i dont have many problems.. im think twice about getting insurance for me with any good freeware or new firmware..


April 24, 2006 04:11 PM

My Treo 650 has suddenly become extrememly SLOW when I use the keyboard to enter stuff on the calendar. The Calendar works fine with an external keyboard, and the email functions are fine with the handheld keyboard. Just the calendar. Anyone have any suggestions for help?


April 27, 2006 12:24 AM

I had my Sprint Treo 650 for over a year with no problems (other than the headphone jack only sending sound to the right ear). Been running the same software for the year, including Pocket Tunes. Suddenly last week, the keyboard locked up and wouldn't do anything. I'd reboot, and it'd work for a minute or two then freeze up. I was able to turn off the auto-keyguard or else I'd never be able to turn it on because the button to turn off the autoguard would freeze and I couldn't press it!

I had insurance, and they sent me a new phone. The headphone jack works. But now the phone freezes after sitting idle for an hour or so. I can't turn it on without taking the battery out or pressing the reset button with my stylus. When it freezes, I don't receive calls or messages, even though the green light blinks. Been searching the web for common problems, and this seems to be one.

I read somewhere that taking the SD card out will stop this problem so I'm trying that as I type. We'll see if that "fixes" it, but I plan on stopping by the Sprint store tomorrow and asking for a replacement. Heck, that's what the insurance is for.


April 27, 2006 05:25 PM

I bought an unlocked GSM Treo 650 last May from the Palm Store and had it shipped to me in Canada. I was having the same disconnection problem that Cliff was having whenever I bumped or even squeezed the phone too hard. Even picking it up would sometimes cause it to reset. It was very frustrating. I tried getting some help from Palm support but they didn’t have any useful suggestions. I finally had the idea that maybe my SIM card was a little loose. I pulled out the SIM card holder, removed the SIM card from it and placed two very small rectangles of masking tape, one on top of the other, on the inside surface of the SIM card holder. I replaced the SIM card and inserted the holder back into my phone. The disconnection problem never happened again. If only more of these high-tech problems could be solved this way.

The problem that I am having now, the one that caused me to stumble onto this web page, is that the audio jack appears to have some kind of loose connection. I first noticed the problem while listening to mp3 files. The vocal part of the songs had dropped out. My stereo headphones broke around the same time so I have only been able to test the phone with my 2.5/3.5mm adapter and my Apple headphones. The sound coming out of the phone's speaker is normal. This has me a little perplexed.



April 30, 2006 02:36 PM

I bought my Treo 650 loaded with programs needed for my job as nurse pracitioner through the American Association of Nurse Practitioners. Interestingly, the original phone was A USED PIECE WITH THE ORIGINAL OWNER'S NAME, PICTURES, ETC STILL ON IT!!!!! Ripped?? Would you say upset? The people to whom I returned it sent me unit #2, defective in memory, unable to accommodate the programs promised; imagine that...It was returned as well. Then #3 arrives, and so far no problem, but, I am not connected to the net with it, and probably will not considering the problems I have read about; I only have a frustration level that is so high and am afraid to blow a gasket.
For all of my problems, and a 6 wk delay in actually getting a fully usable piece (mind you they had my $650 6 wk ago...)I received a feeble "We are sorry.....".
Yeah, well, that does not cut it. I asked for a consolation of some sort, like additional memory, which I will need, as the program clearly lacks a critical component I will need to add, on top of hte already overpriced 650....I know...
I also suggested that perhaps an extension of the subscription to the programs be given, and htat was denied. All in all; do no order your Treo from the American Association of Nurse Practitioners. That outfit, to which I belong is shady, me thinks.
I am not sure I need to be a member any longer, either. Where is the ethos in this matter?



May 3, 2006 02:53 PM

I've had my Treo 650 for about 3 months, and I'm on my second Treo, I love the 650, but can't stand all the drop calls I get, and my service provider is Cingular. Is there anything that will fix this issue.

Martin Burger

May 3, 2006 03:45 PM

This past summer while disembarking from a boat to the dock my Treo 650 fell into a lake. It took me over two minutes to find it on the bottom of the murky lake shore. Over the course of the next two days the Treo went from dead (obviously) to fully functional. The screen started from what looked like a cloud in the middle until the cloud shrinked and disappeared. - Amazing!!


May 4, 2006 06:08 PM

Treo 600 to 650 - What happened to text messages?

I replaced my Palm Treo 600 with a Palm Treo 650. First I hot synced and backed my Palm 600 data. I installed the new Palm 650 software in the same location the Palm 600 desktop software was installed. My t-mobile SIM was placed in the Palm 650 and all data seemed to transfer. The exception to this was my text messages from my 600. The 600 used the application SMS v.1.0.1 to log text messages. The Treo 650 uses Messaging v.2.0. Any new messages that I have received since switching the phones use the later application. I really need to keep the “old” messages and would like them to transfer. It appears as if the SMS application is locked so I can not beam it over to the Treo 650. Is there a way to beam locked applications? I have another question. Are these messages stored on the SIM card .. or are they a application that should have been picked up when I installed the new Palm Desktop software?

Any ideas what I can do to resolve this?


May 7, 2006 01:49 AM

my treo 650 was working fine until one day i used the headset to listen to some music and then all of a sudden the phone had a problem and i can never hear anything when someone is on the line unless i use my head set.anyone know whats wrong with it?

Antony Parchment

May 11, 2006 03:47 PM

Great idea, but the implementation needs some work.

I love my 650, but the reception is terrible. I have to use a headset to move it away from my head to get decent reception. In the car I hook it to an external antenna and use a headset. My Nokia got way better reception.

I have only had a couple of resets so far, knock on wood.

Yup, the camera is useless.

Maybe I should have bought a Blackberry. My friends love theirs.

Jack Hilty

May 12, 2006 10:51 AM

I am also a Palm fan who bit on the lure of an all-in-one PDA/Phone. My FIFTH Treo 650 is on the way and my problems are exactly like everyone else's. When it works it is phenomenal, but it simply isn't ready for primetime. This phone has a tremendous number of problems which are widely known and what I can't figure out is why it is still be sold. I intend to ask our State Attorney General why Verizon can continue to misrepresent this phone as fully functional when it is actually rife with problems. I have logged over 200 HOURS trying to get one of these phones to work. I used to think Microsoft held the record for useless technology until I met the Verizon/Palm 650. It is techno-crap!

Cassandra Holloway

May 12, 2006 07:42 PM

I have had my 650 Treo for over year and have dropped it at least once a month on concrete. Two weeks ago I put the phone in my back pocket and it fell out. I called my phone after we got back thinking I left it at the restaurant. A strange man picked up and said he found it in the middle of the road. I went over and picked it up and it still works. One thing that might be different is I bought my phone directly from Palm and not from any cell phone company.


May 14, 2006 08:57 AM

Purchased a TREO 650 around March 15, 2006 (Only device supported by my employer. Former BB 7520 fan and had no problems with it.) I am waiting on my 2nd replacement from Sprint. I purged calls from my phone call list that were over one week old. After that, the screen went blank. Finally turned the TREO on and now the phone does not work. I select either phone on the menu or the green button and the phone has just disappeared. What is up with this? Has anyone had this problem as well? Is there a fix besides getting a reconditioned replacement phone?


May 15, 2006 07:00 PM

I dont know if this is the site to put this on or not... Is there a SIM card in the verizon treo 650? If so, can it be taken out and put into another verizon phone? Please email me if you know. Thanks!


May 19, 2006 01:57 PM

I have had my Treo 650 for about nine months now. It is a lousy cell phone...and a marginal little hand held computer. It does not fit my hand or face ergonomically. It constantly drops/resets incoming calls...what a piece of junk. Since I bought it as a cell phone with some interesting features, it simply does not live up to my needs. I will never buy this product or any other product from Palm again. The disconnects/resets are irritating and unexcusable for a product that costs this much money.

Declan O'Reilly

May 23, 2006 04:00 AM

Amazing, I found this blog while doing a google search on why my v220 was freezing while reading, scrolling down to read text messages that are more than a couple of sentences long.

Anyways, after reading the follies of the palm 600/650 series treos, I am definitely going to put aside plans to pick one up, regardless of the price.

After reading the reviews, some of the issues that my Tungsten W has, in regards to the sim card holder and the headphone jack, has not been resolved in the newer models.

I do hope that guy posts back about what happened with his 8000 dollar bill, that is completely insane, I would have thought that the service provider would have placed a block on the feature, that would return a connection error, everytime the device called home.

My Tungsten works great at what it does for me , the PDA side of things , for the rest , I keep another pure phone, for simply phone stuff, and i will await the arrival of the palm treo 800 to see if they have resolved any of the problems that have plaqued others.

Declan O'Reilly


May 23, 2006 03:38 PM

My Treo 650 has been acting up recently. When I launch the messaging App, it has one in the sent area that is blank and highlighted blue. I cannot delete or purge the blank message. When I click on it, it invokes a hard screen reset.

It was fine when I got it last night, but when i sync'd it, the problem appeared.

Anyone with any thoughts. Other than that, it's a good phone for what it offers. Hopefully one day I won't have to live with all of the issues to have an all in one phone.

Ron Hansard

May 23, 2006 04:04 PM

My Treo 650 did a great job for me during the first 12 months I owned it, but the week after my warranty expired, problems began. First it was the messaging, then email, and then the hot-sync process. It appears that Palm only makes the Treo 650 to last one year! I'm tired of the crap that I've had to endure with the Treo 650, so I'm going back to the Blackberry. At least they perform after the warranty period!


May 23, 2006 06:20 PM

I have had the Treo 650 for a few months, kind of wish I waited for the 700p but oh well.

I have had issues of the phone never ringing, it would go straight to voice mail. Very odd.


May 23, 2006 07:16 PM

I am a new medicine resident in a hospital and I am currently considering getting a treo 700p for my daily use. Can anyone say if this is a good idea, or can you recommend something else possibly phone/PDA combo?


May 24, 2006 02:33 PM

Hi Folks:
My wife had her first Treo 650 for almost a year. She had all kinds of ringtones software, mp3's etc. It would crash sometimes, but not too bad. Eventually, from dropping and stuff, some buttons became erratic. We brought it back for another one. The replacement froze in the parking lot before we left. We pulled the battery, (maybe we did something?), to reset it. It would lock up everytime it was charging, about 5 minutes into the charge, and occasionally (if you can call a dozen-times-a-day occasional) when just sitting not on charge. I think it only does it while the screen is off. It won't come on, even if the reset button is pushed. The battery must be pulled. Just yesterday we bring it back to Sprint. For a half-hour he's playing with it and it would not lock up. I convinced him to put it on charge and leave it along for 5 minutes, and it locked up. Another new phone in a few days. (for whatever good 'new' means).
Note: Her 'old' phone wasn't this bad, though visibly beaten. My Treo 600 isn't half bad. last crash; 1/23/06. Oh yeah, my 600 is at least 10bD stronger in RF out than the 650. Go figure.

Justin R

May 28, 2006 02:04 AM

I LOVE my treo 650, but I am about ready to throw it out my car window!! I keep getting odd symbols when ever someone text messages me, I had dropped calls and s****y service with Sprint on my old phone so I am kinda used to that... but its the odd symbols that are driving me NUTS! The people at sprint keep telling me that it is the other persons phone, BS! If anyone has this problem and fixed it PLEASE let me know!!

Jody M

June 1, 2006 04:10 PM

I have 5 Treo650's for our users and haven't had many problems with them..
Sometimes they lock up and need the battery pulled out and put back in..

Recently I have had one returned because the keyboard won't work. I can't try a hard reset because that involves the power button which doesn't work either.. the only way I can turn it on is to soft reset each time.

I wonder if Blackberry has this many issues?


June 2, 2006 09:43 AM

I am sick to death of the Treo, I have problems hearing other people on the phone and my voice phases in and out when speaking to people, very professional, huh? I have had 3 replacement handsets and they are all the same. I am so disappointed as I love the other features and apart from the occasional blip in the syncing, I'm extremely happy with the rest of it. Orange have offered me SPV M500 or SPV M2000 or Nokia 9500. Anyone got any advice as to which to go for? I need it to sync with my Mac


June 4, 2006 05:21 PM

A WORD OF WARNING – Treo 700 is great if you DON’T want to receive phone calls. If you had 650 problems you’ve not seen anything yet!

My husband and I just purchased (a week ago) new Treo 700’s and changed service providers in hopes of resolving the numerous problems with our Treo 650’s.

It all started last year, -- we purchased Treo’s to allow us to load “Supra” software that allows Real Estate Agents to use their cell phones to unlock the electronic key boxes on homes. This software only works on Treo phones. It was a great concept as you didn’t have to carry around two devices. First we started experiencing a lot of dropped calls and missed calls that went straight to voice mail. We contributed the problems to our cell provider. The service provider kept blaming the problems on our phones; we changed out the 650’s twice but still the problems remained.

As swapping out the phones did not resolve the problem we switched cell providers. This meant we had to buy new Treo phones; the 700. Not only are we experiencing the same problems as with the 650 but even worst -- the phone sometimes doesn’t ring and does not alert you of missed calls.

We’ve tested it several times by calling each others phones; in the pass week just about every second try the phone does not ring and no alert to a missed call! If you reset the phone, the calls come through for a while, but after a few hours the problem starts again.

We have spent hours talking to service providers, hours in their stores, and hours getting each phone setup. The result has been we have no idea if our phones are working at any given time, in the real estate business you live and die by you cell phone.....this is killing us!


June 4, 2006 10:35 PM

My Treo 650 is so frustrating. I'm addicted to the functionality, but so many problems. Constant dropped calls, msgs straight to voice mail, illegible voice to listeners, can't change photo ids once set, screen cracks tooo easy and no insurance so $350 if it happens to you. Cingular service can ony be described as abysmal. Wish I knew of another GSM solution not thru Cingular.


June 5, 2006 01:32 AM

lynn, tmobile is the only other gsm i know of...


June 9, 2006 12:09 PM

WOW! If I only knew all of this before I bought the treo 650. I've had mine since 12/05 and have endured the dropped calls and the fact that the phone would reset at all hours of the day. Yesterday, I was on the phone and in the middle of the call, the phone went blank and that was it. I have tried all the reset functions and nothing, it's like the phone just died. Do not purchase this phone...


June 10, 2006 12:26 PM

As I gaze at my frozen "Palm Powered" Treo 600 logo, and wait to decide if I, once again, must do a hard reset and reinstall so my phone will work to the low level it has worked for the past 18 months, I ask myself "why do I continue to punish myself" by using this thing???
I, too, am a Realtor using the treo (I refuse to capitalize the name)to try to conduct business. It is absolutely stunning to me the breadth of failure of a device and the company that should be supporting this device. I have 135 associates in my company and probably 35% are using one of these things and suffering from its functional uselessness.
Today, while walking and talking with it, it once again started going into a mindless clicking and floating between every application as if possessed. This is the third time THIS has happened. It seems that if you perspire a bit on the screen, it causes a need for hard reset or replacement of the phone. I'm as addicted to the functionality many of you are -- when it works-- but began to search for an unlocked GSM 700p unit or switch to Verizon but this thread shows me that I'll be spending $500 for a new problem. I think I'll sell their stock short and go back to Samsung!


June 13, 2006 10:26 AM

I have had 3 Treo 650's. This one is restarting every hour on the hour. Verizon and Palm (Palm keeps putting me on hold and then hanging up on me) say that I need to up data the software which will lose all my settings. QUESTION? did any one do this and did it fix the problem or did the restarting problem continue? Also, When I went from a 600 to a 650 I was able to beam my speed dial button across - I can not figure out how I did that - any one know?

Jack Rogers

June 16, 2006 08:25 PM

My Cingular GSM updated with 1.17 firmware has transmission problems on some calls that are longer than a minute. I can hear the person on the other end, but they can't hear me. I don't know whether this qualifies as a dropped call or not. The problem is NOT signal strength as I am showing 4 bars or more, but sometimes the transmission is restored after 30 seconds or so if the person on the other end doesn't hang up. This occurs in both my "home" area and when I am roaming on the network, as far as I can tell. I have tried "wiggling" the antenae, but this has no effect.

Anybody experiencing similar phenomena?


June 21, 2006 02:37 AM

My wife and I both have treo 600's that is until two weeks ago. Quick note about the treo 600. Didnt have any problems with it only grips were small & hard keys, slipperness of the phone, and talking hearing volume. My wife on the other hand had many problems. Went to the sprint store and she was awarded a treo 650. sensing that was too much power for one woman to have a made the switch. I have the 650 and she has the 600. Not sure if that was a good idea.

Treo 650 problems: dropped calls (suprising considered my 600 rarely dropped calls)frequent reset, slow processing when switching applicatons. Using a bluetooth handset is not a great as i thought it would be. half the time i can hear perfectly but people cant hear me.

One that good though is using opera mini on the 650. be warned opera takes up 2mb but the speed the webpages download is almost worth it. fyi if you download mini opera and it the "loading" page freezes try aligning your touchscreen in the prefs section.


June 22, 2006 07:15 PM

I am on my third Verizon Treo (the other two died). I first had a 600, the screen went bad after about a year and I had insurance (learned this long ago that it is worth it for expensive phones) so they sent me a 650 about six months ago to replace it. The screen on my 650 has now died (fades out to white). Many resets and battery in/out, but to no avail. This time Verizon just sent a replacment free of charge (not under the insurance policy). I noted that when you call Verizon's tech support, one of the first questions they ask is "if you have a Treo press 1". Funny how they only have a special option for Treo. It makes sense. This phone is really a dog. THe service providers must be hating it too! I would never purchase a Palm phone again. I am sure Palm will feel the sting over the next couple of years as new options come out and we all have been burnt enough by the Palm OS and Treo. Nice screen though!


June 23, 2006 05:45 AM

I have a Palm Treo 650 unlocked with T-Mobile service, recently I have not been able to send out email, I can receive email. T-Mobile can not help since they only support the 600 and Palm service sends me back to T-Mobile. Anyone know how to fix this?

When I send an email the message is moved to the "sent" folder however the message does not arrive at the destination sent to.


June 27, 2006 02:29 PM

Love my new Treo but a few glitches getting everything up and running. Tried to use my new Tero 650 (purchase 5.1.06) as an MP3 player last weekend and bought head phones and a stereo adaptor. Plugged it in and was amazed at the clarity and stereo sound. Unplugged it, and the phone wouldn't work b/c it thinks the headset is still plugged in. It works fine in bluetooth. Called Verizon and they are sending me another one. After reading these posts ... I am a little worried...


July 3, 2006 11:02 PM

I got my Treo 650 six months ago. Now it keep restart when there is a message arrive. Any one have the same problem and appreciate your response in solving it.


July 16, 2006 03:01 PM

Have the 650, been great so far, the only issue I have is that the bluetooth signal is horrendous. For such an expensive phone this is completely unacceptable. When using a hands free headset, I get static, and disconnects. The headset will not work unless it is within 12 inches of the phone, unobstructed. In fact I more often than not pick up bits of other people's conversations. I hate to call sprint about this, because their remedy as most other cell phone companies seems to be replace, instead of getting a full understanding of issues. This replacement happens probably 2-3 times until a software fix becomes available, which explains why a good number of people seem to get a working phone by the time they get their third... anyhow I am rambling.

Has anyone else been able to resolve the bad bluetooth signal issues?

Madeline Krazit

July 16, 2006 06:37 PM

My Treo 650 keeps making random "harmonic" sounding alerts. What causes this?


July 19, 2006 03:40 PM

I just got the white screen of death and I have had the phone not even 2 weeks! I upgraded from the Razor which was all looks and no function. I got a refurb from cingular and they are sending me yet another refurb in a day or so. Now I am playing Russian roulette with answering the phone praying it's no one I DON'T want to chat with. I love this phone but the manufacturing is bad. I love the express mail and word excel pdf features. It's wonderful... if only I can SEE THEM! lol!


July 19, 2006 03:51 PM

has any one had an issue with getting verizon treo 650 to send to corporate contacts with exchange server.

verizon sends the message as a text type message through the exchange server which then reinterperites it as the user name

if you send to sally the message will fail, it is rejected by the exchange server as spam mail.

if you send to the message goes through without a problem.

has anyone had this issue? if so how to resolve it?



July 21, 2006 07:10 PM

Am on my third replacement in less then a year on the Verizon Treo 650. This is the most frustrating process, the steps they make you go through before they replace it seem designed to make you give up more then to safe guard against user error. Mine gets caught in an endless reset and continually shuts the phone off. I cannot even make a call at this point and they tell me that I have to do another hard reset and reload only my contact list. What does that prove... how can loading my email make a difference. It has worked for months with no issues why would that be the problem now and even if it is help me to fix it. The purpose of this phone is to get my email on the run, are they now telling me that even if that functionality is broken I can't have the phone replaced. It makes absolutely no sense. Further the phone doesn't ring or make sounds even for reminders AGAIN. No drops, no damage just decides to stop working and always it seems at the worse possible time. I am incredibly unhappy with this phone. About time the manufacturer takes the time to work out the bugs BEFORE they go to market. At this point I'm going to have to start to use smoke signals.

Carl Foong

July 22, 2006 07:42 AM

mine resets when I hotsync! and... my call log just quit working...


July 31, 2006 09:23 PM

Treo 650 horrible, loops and resets itself, goes dead over 10 times the last month. Seemed to work fine for the first 2 months. Am trading it in for a blackberry. Extremely frustrating despite the functionality.


August 4, 2006 08:12 PM

My company bought 7 of them. In less than 6 months we've had to replace of the 7 for various reasons none of which were user caused errors or damage. Two of them went into perpetual rebooth. 1 would not recharge. The other appeared to have crashed. I would not buy one again. I will say that all replacements have been fine (3-4 months in and counting) so perhaps they are more stable now.


August 5, 2006 05:34 PM

I am on my sixth treo 600 in the last year. This is such a complicated and delicate phone. I've had all kinds of issues that I'm just fed up even talking about it. The problem is that my palm is so established that I cannot find a better smart phone compatible to it.
Can anyone suggest another phone with palm.


August 17, 2006 10:57 AM

My boss and I are looking for a device that I can relay messages to him while he is on the road. I was looking to get a Trio 650, but know that I am reading these messages I am unsure if we need to get this. We have Nextel as a provider. Other than the Trio is there any other device that anyone would suggest. Basically, I need to send him reminders of meetings and his calander and updates. He owns a promotion company and we are both on the road a lot sometimes in different areas as I am his assistant. Any help would be wonderful for us. Thanks a lot


August 18, 2006 06:09 PM

My 9 month old Doberman puppy ate my phone. No more problems...


August 25, 2006 10:29 AM

I have been using my Treo 650 for about 6 months with absolutely no issues. I got my through Bell Canada, but I doubt that makes any difference. Just recently the auto sync feature has stopped working. I can still retrieve my e-mails by preforming a manual "get", but it is not syncing automatically. Any ideas?

Victor Suresh

August 27, 2006 11:40 AM

Been owning Treo 600 for the last 3 years.

Bought it in Singapore and using it in India and while traveling overseas.

The speaking part of the phone went dead in a month. I had to use the speaker phone. Treo's regional help is located in the Philippines. Had to make international call from India. Customer service over the phone was excellent. They asked me to drop the phone at a certain store in Singapore and pick up a new phone a couple of days later. Did that through a friend. The replacement looked like a refurbished one. Its display did not work right from the beginning. Called customer service again and got the phone replaced again. That replacement piece is what I have been using for three years with no major problems.

I have run through a couple of issues. One was with SMS -- this was corrected through a software download. The other was with the phone remaining turned off when the display went into power save mode. This was corrected by a soft reset. The online help available on Palm's site was helpful with the former. One of the online user communities suggested the latter.

I have one problem now. The lower left corner of the display does not respond to inputs by stylus. Don't know why and I am looking for a solution.

I love my Treo, but I am concerned about all the problems reported here + my own past experience. I will need to get another phone within a year. I thought of getting a Sony Ericsson with similar features, but my brother-in-law is using one and I am not impressed with it much. Nokia has a look-alike of Treo, but not sure how the data migration could be managed. Further, I like Palm OS. Blackberry is another consideration. I have a Crackberry in the family who is trying to convince me of the stupidity of buying another Treo. But, I still love my Treo and may give it another chance. I have a couple friends who use Treo 650 and both are having positive experiences with it.


August 28, 2006 06:22 PM

I am on my 4th Treo 650 device since April of this year. It is nopw August. It started out as a faulty connection making the phone think it had an earpiece. Then the refurbished POS replacement whoch was put thru extensive quality control, had no keyboard functionality. Right out of the box it would not recognize input. I sent that one back and got another QC phone which after a couple of weeks has just started resetting every few minutes and locking up like the bowels of an 80 year old. No offense to you baby boomers. But now I am on the phone right this minute on hold for almost 30 minutes now after I was transferred to the wireless pda phone department to try to get a replacement. Unfortunately I can't continue to suffer, just because they claim it is so multifuntional. If your employer promised to pay you every two weeks, but then only paid you occasionally would you keep working for them??? Hmmm

Bill Gram-Reefer

September 4, 2006 05:46 PM

I've talked about my own experiences with how Cingular Sucks on my blog httyp://

There's a reason they cooked up that commercial about fewer dropped calls. You think they would create that if no one was complaining because there really were fewer dropped calls? What a crock.

I have owned the treo 300, 600 and now the 650 and the 650 is the worst reception (hardly ever 4 bars in Bay Area of Northern California and frequent interference buzz and jumps down to 1 bar. I feel like I am using a tin can with strings

I can't wait to get done with my contract and get a different provider.

Mark Fulton

September 6, 2006 12:57 PM

I had the rebooting problems on my 650 and found out that the problem wasn't hardware related, but due to a corrupted backup from syching with my computer. After a phone call to Palm tech support, they walked through removing the backup files and forcing a sync from the data directly on the next HotSync. Now the phone is fine and working normally. Palm Tech Support is 877-426-3777.


September 8, 2006 06:47 AM

i had treo 600 and on my 2nd 650. all of them unlocked because i live outside the US. the problem with the 1st 650 was the speaker. i had to return it to palm and was given a replacement. i've had the 2nd one for 5 months and the speaker is gone again. i don't hear anything at all and the speaker icon when making calls has completely disappeared. does anyone have a solution to this pleeeeeease. thanks

Doug Allen

September 10, 2006 06:51 PM

Well, I've just taken in my second Treo 700P phone... It's back at Sprint, with what appears to be a "fried" main circuit. My first one lasted about 10 days, and the new one lasted just about as long. Odd circumstances, since my old 600 proved to be a "war horse" and since I've babied the new one and handled it with care.


September 10, 2006 09:16 PM

I am having terrible trouble with a 650...the phone is not ringing. I have tried everything including hard reset (it then works for one call). it won't ring and won't vibrate just dumps calls into voice mail (as if I am on another call but I am not). Does anyone have any solution? Can I complain to Palm ? DOes that do any good?

Mary Nealen

September 14, 2006 08:55 AM

I'm on my second Treo 650 since April. The first one had poor sound quality and kept indicating "no service." Instead of addressing the problem, they insisted it was fine since I could still make and receive calls, but it wasn't long before it started dropping calls. They finally agreed to replace the phone after it started dropping calls as soon as I dialed a number. I've had the second phone for almost a week. It has background noise and the touch screen works intermittently.

Brian Mills

September 14, 2006 02:18 PM

My Verizon Treo 650 has functioned very well as a planner etc,, as a phone its got some serious issues. This phone drops calls, has weak reception, people cant hardly hear me visa versus ,,,, I upgraded the software as soon as I got the phone, so thats not the issue. My previous cheapo LG phone got reception (no lost calls, broken voice) in the office and the various other places I roam, this 650 does not. I was not able to reached (called)on a family emergency a fews weeks ago because of reception problems (phone on, in the car and no calls...went to voicemail as I found out later),, the next day I went to Verizon and got a new Motorola flip phone---great reception, no problems at all. Of course Verizon or Palm wont take the phone back,,, they claim that there are no problems.... bull>>oney.


September 14, 2006 09:49 PM

Hi. I bought a stereo headset for my treo 650 but I can only hear music through one ear. I heard that there is a program that fixes that problem but I have yet to find it. If you can help me with this I would greatly appreciate it. Thank you in advance.


September 17, 2006 06:06 PM

I love my Treo 600. I have used these for 3 years and it is great. It also synchs well with my Imac. Ok, I did replace it within the first year (under warranty). It just died. I purchased the insurance ($5.00 a month plus $50 to replace it). Now I am having problems with reception. I think the antenna is loose. But since the 600 is not really of much value anymore (I could buy a replacement on Ebay for less) I wonder if I should splurge for a 650 or 700P? Verizon customer service told me that I MIGHT GET A 650 since the 600s were being phased out. Of course, they don't want to tell you that in the Warranty Dept because everyone would do that instead of buying one. Does ANYONE know if I turn in my 600, will I get another 600 or will I get a 650 back?


September 19, 2006 05:35 PM

To Darwin, I had the same trouble with the phone failing to ring, and dropping calls into my v-mail. I discovered there are no less than THREE places where your phone volume can be changed. It is likely that while your phone is bouncing about in your pocket or bag, it was turned down to "0" via the side buttons. Note, too, that you have volume controls within the software, and that raising one does not raise the other (!), so even if you raise the volume under "settings", for example, it still won't ring if it was turned down by the buttons. Infuriating, but at least fixable.
For posterity, I will echo the many comments above that I love the ability to access my contacts and calendar from my office server, but frequently which to chew and swallow the device when it drops calls, freezes, requires resets, gets terrible reception where my inexpensive Sanyo candybar phone used to have full bars. Certainly a love-hate relationship.


September 19, 2006 07:58 PM

I had to replace my Cingular Treo 650 after one month because it occasionally would not 'wake up' from the black screen mode. It would just freeze. Strange thing is my second Treo is doing the exact same thing. No one knows why and I don't want to add up all the hours wasted with Cingular and Palm's customer service.
Everything else on the phone is perfect. Just wish I could always use it when I want to.


September 23, 2006 11:11 AM

I too have been the victimized. Had a 600 worked great except for the Low res. Bought a 650 from a friend at work. Worked great for 2 months, then the dropped calls. AAARRGGGHHHH! I'm going back to my RAZR.


October 6, 2006 07:06 PM

TREO 650 problem...I have been using a "plug in" type headset, and now I cannot communicate (cannot hear or talk to another caller) with the headset unpluged. I am sure there is a problem with the switch inside the jack...has anyone heard of this issue or know a fix?



October 7, 2006 12:14 AM

I have had a TREO 650 since last Oct. it has been a love hate relationship. Is anybody able to use the Bluetooth with any distance? I have tried 6 different headsets and they all are terrible. If I have the Treo on my left hip and the headset on my right ear I get static. Seems pretty lame to me. Any suggestions would greatly appreciated.

Irving O.L.

October 10, 2006 05:17 PM

I am starting to suspect deliberate resetting (bugs) by the phone companies. It seem like every time a new release was announced, I started having much issues with my phone (Treos). By the way, this is not a cell phone company issues, I believe the issue with these phones to be a manufacturing issue. My suspicion goes back to the Treo 180, then 300, then 600 and the 650. I have had issues with Treos with different cell service providers. I can list all kinds of issue, including most of the stuff you guys listed already, but I will not. It does not seem to be doing you people guy any good crying about. Does far, I have always talk myself into the next release. Not this time. I now know how to fix my Treo problems, I will get rid of the Treos and my cell issues will go away with it. Just maybe if we all start getting rid of this junk, then the manufacturing and service provider would pay a little more attention. The True is the phone sucks- hey.! It’s not doing what it is suppose to be doing. So it sucks……


October 14, 2006 02:02 AM

My Treo 650 rececntly got "damaged by water" according to the Verizon Wireless technicians. However, this doesn't make sense because the battery still works and the liquid indicator is right next to it. I live in Hawaii (it has been quite humid), so it is plausible that it did get damaged by the humidity, but I can't control the weather. So... if you have any information that can help me, please don't hesitate (unless you're a spammer) to contact me at Thanks.


October 18, 2006 04:21 PM

I am on my fourth Treo since August 2005. The phones are systemically flawed and crash constantly when HotSyncing. I cannot tell you how many hours I have spent w/ Verizon and Palm support.

I love my Palm calendar, but when my contract expires, the Treo goes in the trash and I am getting a Blackberry!


October 27, 2006 01:32 PM

I bought a Treo 650 instead of the samsung BLADE and i've been regretting it ever since. This is a junk phone. Nothing but problems. I replaced it after a month because of constant freezing, resets, dropped calls, beyond low reception, and worthless bluetooth. Sad thing is i have all these problems with the replacement phone. Less resets but none the less very disappointing. I would throw it under my tires and run it over a few times but it cost too much money so i'm just gonna wait the contract out and get rid of it. I wouldn't recommend it to anyone at all.


October 27, 2006 06:07 PM

Well...Im may be getting it for free with a renewal plan. I like the idea of having a phone and a PDA. The rest is ..nice stuff to have. I like Blue Tooth though, hearing that it doesn't work as well on the Treo will take some getting used to.

Dave Dugdale

October 28, 2006 08:46 AM

The problem I stated above was user error. I didn't know that when I am checking email that i miss phone calls.

I now have the 700 which doesn't have that issue since it is using EVdo.


October 29, 2006 03:58 PM

I got my Treo 650 last week and it's been frequently locking up while idle. The signal indicator keeps blinking as though everything is fine, but the power button won't do anything. No matter what I press, the phone won't turn back on until I do a hard-reset with the battery. I'm pretty sure this means I'm missing phone calls during that entire period as well. So yeah, I'm slightly annoyed and looking for a way to fix it without having to run the Cingular Customer Service Gauntlet.

Channing Grayned

October 31, 2006 04:55 PM

I have the same problem that Dave Dugdale is having. The Treo I have is my second.the first had the ghost headset effect. This one locks in off state. It will not cut back on for nothing. I have to do a hard reset and then it does it all over again. I love the phone but trying to get it to act right is a pain. I wonder if reloading the firmware will fix the problem but it is already Cingular 1.17. If anyone know of a fix please contact me.


November 4, 2006 10:49 PM

My Treo 650 with Cingular will not stop attempting to HotSync. This just started and I have been using this phone for over a year now. If am connected to my pc the hotsync runs over and over even though it says complete. If I am not attached to the pc, it attempts to hotsync, and I receive a message saying lost connection.

any suggestions?


November 5, 2006 11:18 PM

I'm having the same problem with palm calendar being slow when I type in characters. My Treo 650 has been working fine for some time now, and all of a sudden the calendar runs so slow I can barely type in any text.

Please let me know if you've found anything on this!


November 6, 2006 08:57 PM

I bought my Treo a few months back. I love it. Except that I can't ever get any songs through my bluetooth from anyone's phone. Each time I try the other person's phone recognizes mine but it ends up saying the network is not supported or my treo asks me for a password which I don't have. Help!!


November 7, 2006 12:18 PM

Most of you seem to be rather non computer savvy. I realize that you shouldn't need to be to operate a mobile phone, but Palm devices ARE computers and things do happen.

Those of you who are hard resetting -- if you have applications on your phone, one of them might be causing a problem. If you hard reset and have the same problem over again, it's quite possible that some of your data is causing trouble. I never really had trouble with a stock Treo, but one I started fooling with it heavily, it began to act up.

If you are careful what you do with the phone, and generally install stuff on it and leave it there, then backup as normally every once in awhile, you'll be fine. However, if you add/remove things all the time, fill up the internal memory, etc. you will have problems. I've found a hard reset, restoring only data, will fix this problem.

The best resource on these problems is ALWAYS Palm. They know how to help with their OS, whereas your carrier likely will be without a clue.

I am upgrading to a Treo 700p next week from a 650. While I can say the 650 has not been super reliable, I would honestly not have a cell phone if it didn't do all the things the Treo does.


November 7, 2006 09:08 PM

I love my Treo 650...however yesterday it started to reset itself everytime I end a call. Nothing I try seems to work. HELP!


November 8, 2006 10:38 AM

So frustrated I could scream. Except I have laryngitis. I've been on the phone with Verizon and Palm for hours over the past 2 weeks due to the same problem as above - phone kept resetting evey time I would end a call. That was my 2nd Treo, after the first self-destructed during my first month of use. I just received the new one (3rd), and it is doing the same thing!!! They gave me a piece of crap re-furbished phone that has the same problems. And yes, I did a select back up before syncing data to my new phone. I think this is a lemon product and don't even know what to do now, because I cannot afford a 700 at this point.

gregg darby

November 15, 2006 06:00 PM

According to DigitalTimes Telecom, Taiwanese media reported that Palm rejected a US$40 million handset shipment supplied by High Tech Computer (HTC), but HTC denied the claim yesterday in a filing with the Taiwan Stock Exchange. HTC admitted difficulties with a component but said the financial impact was limited.

The treo 650 is the most miserable
attempt @ a pda I have ever owned.

i have had palm phone by kyocera for
over a decade. they were gr8.
voice dialing & voice launch apps.
treo 650 is decades behind and a giant
leap backwards. did i mention it crashes.
the phone gets poor recption when u can
manage to get it functioning.

i have had it replaced 4 times in 3 months.
with altell.
The last time it duplicated all my contact
until there were 4,000. the it would only
say task can't be perforned no memory.
it took 5 keystrokes to delete each of
3,600 duplicates. then it still won't


November 20, 2006 03:50 PM

I really wish I found this comment page earlier. My Treo 650 started rebooting itself during every other call. I always had problems with it but in the last 30 days it got progressively worse and unamanageable. Cingular sent me a replacement but this morning it did the same thing.

I can't believe so many people experience this problem and they don't do anything about it or even acknowledge it. The tech support at Palm and Cingular both acted like my problem was unheard of. Baloney!


November 28, 2006 02:21 PM

I bought a treo from Cingular a month ago, yesterday I lost the speaker, you dial phone and play the MP3 but no sound, hard reset, still down, had to call Cingular, they are sending a replacement

Steve Andersen

November 29, 2006 10:54 PM

My phone resets once to two times a day. Tonight, Nov 29th, it went into a closed loop of resetting which after hard reset 3 times finally stopped the madness. THis is my third Treo 650. I had NINE Treo 600s!!! I finally threw the last 600 in the Gulf of Mexico because the Palm folks beat me down! I am on the phone with Cingular on hold. Treos are crap!

Not a happy camper

December 3, 2006 02:15 AM

After a week, I was starting to love my 650, despite the fact that it frequently rebooted itself, and occasionally tried to hot sync on its own. Then it got really flaky. The keys are mostly non-functional at this point. Since I've only had it two week, I called Cingular's warranty service, and the rep talked me through opening the battery compartment and seeing pink on the "liquid exposure indicator." I'm told that there's no way to get it replaced because of that, even though I never did anything to expose it to liquid. I'm feeling pretty ripped off at this point. It seems like something must have happened to my phone before it was put in the box, and now I'm paying the price, to the tune of a few hundred dollars.


December 7, 2006 09:23 AM

I've had my Treo 650 for 2 months now and I can say I highly recommend it. I am on the Telus network in Canada and can honestly say have not encountered any of the problems that you read about from other users. The email, calender, contacts, voice dialing, documents to go, and all other applications work flawlessly.
I would strongly recommend that users who are unsatisfied with their Treo look into changing service providers before they change their handset. My bosses have Blackberries and they are getting very jealous of my Treo, even looking to trade up to the latest Treo.


December 8, 2006 10:00 AM

I can only say "ditto" to everyone who has had problems. I have Cingular as my carrier, but I really do not think it matters who the carrier is. Treo's are not worth the features they promise, because the aggravation of all the problems makes it a better paper weight than a PDA. I am currently in the process of replacing my second one. Most of my colleagues (company has standardized on the Treos) have all experienced similar problems. Many of them have gone thru 3 or more phones during the warranty period. Some have been upgraded to the 700's, but with not a whole lot of improvement. Treos are a great idea, but can't deliver. On a scale of 1 to 10, I would give them a 2.


December 22, 2006 04:49 PM

I have 2 Treo 650s. The first one did like all of the above, shutting off, rebooting itself, sometimes dropped calls. One of the biggest problems of the Treo 650 is the sim card. First they modified the sim card as it did not have a tight connection to the phone. This is the first thing that will make the phone malfunction.
I have gone through 5 sim cards and now Cingular just received shipment of new sim cards from a different manufacturer.
I would never buy another phone like this again.
When it wears out I'm done with Treo. Sorry.

dave q.

December 23, 2006 11:42 AM

problems with grip, firmware, and hardware... Does anyone know of a good case?


December 28, 2006 03:15 PM

The last treo I had completely crashed and would not allow me to connect up my POP email account. I left it for a blackberry which seems to be working better


January 4, 2007 12:47 AM

My Treo 650 (through Sprint) worked pretty much flawlessly for over a year. But just recently, the unthinkable (to me) happened. It died. No lights, no sounds, no nothin', even when plugged into a charger. And I haven't Hotsync'd in oh so long (and, being a long-time Palm user, I know better!) Oh well, live and learn. I don't suppose anyone has a magic "fix" to get my data out of a dead phone? (yes, Virginia, there is a Santa Claus...) Don't forget to back up your data, my friends.

Midge Johnson

January 4, 2007 01:16 AM

I am so glad i found this page. I was so
disgusted with tre OH (it is so awful) 650.
Data package charges regardless of crapped out phone. Died every two hours. Lost business.
Had to remove battery to 'restart' for two hours.
Medical Emergency in home....Phone black..pull out battery ..wait for Palm to reload..

Verizon makes you hard set before they will replace, then you call back to say it is broke again and they say we need to reset before we can you call again to say no better, and they say we have to reset before we can replace. Do they want to make us broke AND crazy?

In order to replace with a nother phone, NOT A TREO ANYTHING, I have to re up 2 years, OR buy my own phone. and finish out contract.
I am feeling soo cheated by Verizon, Palm,
I almost felt like dumping the contract WITHOUT PAYING ...and writing attorney general why.


January 5, 2007 03:26 PM

I subscribed to and they cannot tell me why since I downloaded their software to my Treo 650 (Sprint) that I have no sound to hear the books I download AND I realized after we hung up that my little short videos I had on the card are also now silent movies. Please help me and send to

Justin Saunders

January 11, 2007 08:08 PM

Im having a problem with my treo 650!
The dialing pad isnt working properly if i press another number for example 3, 2 comes up and if i press 2, 1 comes up. basically the 3 digits to the far rightof my screen isnt working the only way to dial them is by usin the numeric pad!
Is that a problem with my phone or is there a setting that is off or something ?
Plz Help!!!

Toby Joplin

January 12, 2007 06:12 PM

I bought my first Treo 650 (Sprint) in May 2006. Sprint has my 4th 650 on order now. My first Treo developed a problem where others could not hear me during calls as if the phone were muted. I have a warranty plan so Sprint gave me a replacement phone. By the time I drove home the 2nd phone would no longer power up. Last week my 3rd Treo 650 developed the same problem as the first one plus every time I try to access email it reboots. Unfortunately, now that the 700 is widely available, Sprint no longer stocks the 650 and they have to order me a replacement. So I have been without mobile phone/email for over a week. To add insult to injury, every time I go back into the Sprint store, I have to take a number and wait for 30 minutes. Then I have to leave my phone and come back in an hour. Then they tell me they can't do anything to fix it. Now that Verizon is coming back to OK, I am dropping Sprint and getting a Blackberry as soon as my contract with Sprint is up.


January 12, 2007 11:51 PM

I also have problems like all of you have mentioned above, the reception is so horrible. Every calls I made were dropped and the phone went to "no service mode". And it takes more than 15 ms to connect back onto the network "rogers Canada". I am really frustrated with this issue. Anyone knows how to solve this problem? or where can I send the phone to fix? I meant cheaper than palm store. At palm I need to pay 199 us dollar . Please help!


January 17, 2007 04:26 PM

My treo 650 backlight screen won't turn on!! Everything works fine and I can still see the screen but just not in the dark. I have to place it under a light to see the screen. Is there any way to fix this??


January 20, 2007 12:45 AM

This is my 2nd Palm Treo 650. The first one had some issue with power. This one has a crackly speaker. Or it did until I plugged in the 2.5mm headset jack. After that no sound. Yes I did try resetting it, and no it's not software. I hate how cheap the low-res camera is, and how even though it's supposed to be USB, it's a prick of misery to try to get your pictures off it unless you pay Sprint some sort of extra cash. Piece of...


January 23, 2007 09:41 AM

I just got a refurbished Treo 650. It is having the lock-up problems that I have seen everyone else have, that makes me pull out the battery a few times a day.
Does anyone think they will ever make a fix for this?
Should I go ahead and return this before it's too late?
It's got a lot of good things about it... but unfortunately comes with the bad...
Please help!

John K

January 27, 2007 07:12 AM

I too have the "no sound without a headset" problem ... only now even with the headset being plugged in, it is not allowing me to be heard. I hope that Palm is reading this forum and doing something about it. I received my Treo 650 on 05/06 and it has been great so far with minor lockups on playing RealPlayer. I loved it even though it needed a soft reset once in a while. I loaded the memory with favorite programs, but found that if I put on too much, it then started having problems so I limited the amount of software that I put on. It would have been nice to get more memory so that I could do more with it. This problem incapacitated the Treo 650 as a phone and now I had to call Verizon to switch my service to a backup phone until the problem is resolved (after reading all the comments, it may be long before it gets resolved). I still use my headset to hear the MP3 files that I daily download to the device (News, Leo Laporte Podcasts...). It's been about a week ... best case scenario is that they honor the warrantee and quickly ship me a working, brand-new Treo 700p with more memory and without any issues ... otherwise, I'm back to my Tungsten T3 and carrying a separate phone! I can only wish for a quick and painless resolution ....

Al Bevans

February 5, 2007 05:00 PM

I bought my Treo 650 from Earthlink Wireless last year and a 1/2. I love the phone and all its features, but I found that the Voicemail indicator always reads 1 even if I do not have any mail. I have been on the phone with Earthlink for the last year and a 1/2 to try and fix this annoying problem. They give me the same excuse. "I will escalate this to my level 2" but after 1 1/2 years, have not yet gotten a resolution.


February 6, 2007 08:40 AM

I heard that the headphone jack has a mechanical switch that malfunctions so that when you take out the headphone jack, the phone still thinks that it is plugged in and diverts all audio to the jack output, even though there is no headphone inserted to take the output. Someone I know blew air directly into the jack in order to make the switch open, therefore restoring the ability to use the phone without a headphone. This seems like a simple mechanical problem that PalmOne can fix. PalmOne, are you there??


February 7, 2007 01:11 PM

I have had a Treo for about a year and a half. It has been replaced under warranty by cingular 6 times. I have had the same problems over and over again. Poor speaker, screen freezing, and worst of
all to live with, no one can ever hear me when I can hear them fine. There are problems galore with the mic on the Treo. Receiving calls has never been an issue. Sad to say, I also have a love/hate relationship with the 650. And of course PalmOne never seems to post a fix.

Efrain Ramirez

February 25, 2007 07:26 PM

It seems we all have the same issues and I'm sick of my phone constantly resetting also. I have my phone set up with with my Exchange server using GoodLink server so I find myself restarting Good Messenger every time my phone resets. I think Palm is trying to make us crazy.


February 28, 2007 07:34 PM

I have had numerous problems with my phone. Mainly, the phone will freeze for no apparent reason and I have to take the battery out to reset it. This problem started from the very first day, and I thought it would go away, but never did. I attempted to switch out the phone with Cingular, but the refurbished phone they sent me froze even more, so I kept my original phone. it has been about 6 months now, and now the phone powers off about 20 times a day, and the problem is getting to be quite an inconvenience. I am shopping for a new phone right now!

Dave Besnette

March 3, 2007 10:32 AM

I just bought a Treo 650 at the encouragement of several friends. I always resisted going from a regular, basic phone, but so far I am getting used to it just fine. No problems so far, really.


March 4, 2007 07:13 AM

Well, it has been about a month that Palm has had my Treo 650. I've called them up several times only to receive a statement that the phone is still under repair. Watch, when I get a phone back, it will be a refurbished one and not the same phone being repaired! Maybe they don't have enough refurbished ones to furnish all the warrantee repairs... Although I miss my phone, I'm rapidly getting used to the idea of NOT having my Treo for my main phone. Palm, you are eroding your customer base by not supplying acceptable services on your repairs (and by not correcting known issues on your phones)


Ken Teegardin

March 6, 2007 11:33 PM

As a cell phone geek, I have had my share of good and bad phones. I traded my Treo 650 for a Treo 700 so I could the get faster internet connection. The EVDO technology is great. Both phones have been solid compared to a Samsung or Nokia. If you want to talk about a waste of plastic. Let's talk Samsung.

Francheska Cruz

March 19, 2007 12:35 AM

The first time that I saw a Treo 600 I was excited to have one, but now I'm so frustrated. I paid $500 for it, in Mexico, at the beginning works excellent. Then a small orange spot on the screen appers and increase in size for the past of the days. I had pay for another screen $150 and now I don't know what happen with the images. Really, I made a bad selection. I don't want a Treo any more!!!

Terry Fulmer

March 21, 2007 02:48 PM

Reading the list of problems others are having do I really want a replacement. My only problem has been the audio jack is intermitent and about 40 DB low until I fiddle with it and get the quality back only to lose it. I am now told that 11 days past warranty I can have a replacement for $215! Are you nuts! And I just bought a 2 Gig card for more music. I wish I could find a tech to wire me a new audio out.

stefan pinheiro

March 29, 2007 09:17 AM

mY GOD I HATE THIS PHONE! This is my 7th treo since January 2007 to date. I have to hit the red button like 27 times to wake the screne up. Everytime i try making a call, i have to reset the phone because it freezes up then goes back to dial pad. It simply shuts off for no reason without alerting you and important calls are missed. It doesn't ring!! All 7 phones had the same problem. Palm doesn't know what else to tell me but sorry. I'm getting a Blackberry.

Shawn Williams

March 30, 2007 10:39 AM

Had a 600 and it worked great until I destroyed it through field use. Now on my 3rd 650 in 2 months and still cannot get the mail to work. When I hit the read button, it resets the unit completely and never gets anywhere. Does someone have a fix? I have always been Palm user and will have to go elsewhere as unit does not work as a mail device.

Shane Burke

April 27, 2007 04:10 PM

My Treo 700p has been an endless sea of problems. It reboots randomly, often in the middle of a call. And the whole thing about trying to hang up on a caller who is on hold -- that's just ridiculous. There's no reason why a usability issue like that should have made it through Q/A, except that they were rushing to market with no regard stability or usability. I've gone through the 3 Kyoceras, 1 Treo 650p, and now the 700p. Verizon keeps sticking it to me by requiring that I pay full price unless I purchase a useless data package that I don't need or want. Each time, I'm forced to "upgrade" because the one I have fails for some reason. All told, I've spent close to $2,000.00 on the three phones and they've all been buggy, unstable junk.

(the Kyoceras were replaced at no charge, but never worked properly)


Michael Chapman

May 3, 2007 10:05 PM

I have had the 479.00 Treo 650 garbage phone for about 2 years now and I run it on a Mac OS X platform. The first thing that started happening was this error message:

This installer is not compatible with your device. Please contact the manufacturer for a compatible installer. (Press OK) then:
You may now delete the installer (Press OK)
Sometimes this happens 5-10 times in a row, before I can make a call and clear out the error message..Please Help!

Then, it triplicated, and quadruplicated contact information, had to be reset a number of times, I lost a 2 gig external card from dropping the phone, because of the poor design quality (have the card on the inside behind the back door, not on top), and my latest wonderful experience is that every time I have to make a call the phone has to be soft reset first, then powered on and about 50 seconds later, you can make the call that you probably forgot about already… On my 5th phone too BTW from defects
PS: Verizon is the carrier, Most Ignorant group of people in the business, unless of course you want to order a new phone or basically make them richer in some type of way, but customer service…NOT!!


May 29, 2007 10:00 AM

I've had my treo 650 for about 4 months.
In addition to the volume problems,
dropped calls, constantly restarting,
I am having problems with my display
locking up or lighting up to the point
that you can't see anything. This phone
stinks to the highest! Considering the
amount paid you would think there would
be better support on some of these
issues. I've had cheaper phones ($19.99)
that i could drop, pour water on, etc.
and still would work. It has been said...
you get what you pay for. This is clearly
an exception to the rule.


June 12, 2007 04:49 PM

I despise my Treo. I have a Treo 700w which I thought was a wonderful invention at first. The perks are being able to save word, excel and power point files on an sd card and accessing them on your phone. However the internet browser is slow and will not start from where you left off. If I even touch the screeen slightly or put the phone down it makes a phone call or does something else ridiculous. When I am on the phone with for example Nicole another incoming call will say Nicole and it will be a totally different caller. Not to mention I had to restart my phone four times in order to stop it from suddenly freezing.My carrier is Verizon which is know for good service, however when partnered with Treo a phone call will take 30 seconds to go through and display no service when it clearly reads 4 bars! Treo would be an excellent phone if they would just fix this glitch. It is like a computer that constantly moves slowly because it is doing way to many things at once. This is my fourth and last Treo in less than a year. Once this one breaks there will be no more Treos for me!


July 2, 2007 11:24 PM

I too have a love-hate relationship with my year-old Treo 650. The capabilities are great - I love utilizing my calendar and contact database from phone or desktop and synching without having to keep up with both a phone and a palm. The camera is even decent in a pinch, but the terribly inconsistent RECEPTION and dropped calls are ruining my ability to conduct business. If I'm with my husband, I use his free Nokia (shared cingular service) for calls because it won't drop calls or BEEP in my ear when it drops them. I guess I'll try the iPhone next once they work the initial bugs out of it!

James K.

July 8, 2007 01:24 AM

I received a second hand Treo 650 with Cingular branding this week and have enjoyed use of it to this point. I had some major issues with the phone radio powering off but I reseated the sim tray and now the phone is working solid as a rock. I managed to reflash the ROM with the Palm unlocked GSM ROM which got rid of Cingular's advertising on my phone. Now my problem is that a crack formed between the edge of the left side of the faceplate to the top of the far part of the r in the Cingular logo. I wish the volume control on the side could be used as a scroll button like the side control on my old Samsung phone.

bob d

July 19, 2007 04:13 PM

What is the latest info on migrating from a treo 650 to the iphone? I'm hoping for as much compatibility as possible with contacts, to do, memos and even expenses. One approach might be to put it all in Outlook first. Anyone?


July 25, 2007 11:29 PM

Happy or Not with your Treo's. This is a expensive product and they shouldn't be sitting in their calling centers overseas trying to improve thier products and with one answer to every problem. " Sorry it's not coverd under warranty but we would be happy to fix it for $ 199 have a naaaaaceeee day !!. For this matter i have not seen a company like Motorola. Literally if it says Motorola they will help you. Just for a record i own a Treo 650 and i am ready to get over that SOB !!


July 27, 2007 12:30 PM

I gave mine away. Mostly because of the service I had with Verizon. I now use a black berry with Sprint service.


July 27, 2007 04:18 PM

I've bought a Treo 600 2nd hand from eBay (I'm cheap). After 2 years, the battery was bad enough that the Treo would behave very nasty.

I just got my new battery and everything is working back to normal. GREAT!
in the meantime I got a PEBL - and although the PEBL has generally better reception (carrier: T-mobile) and slightly better sound [and great feel] - the idiotic Motorola interface is simply to be avoided.
[What do you mean I have to buy cables and software to make a back-up of my contact for this Motorola piece of junk ?]

After 3-4 yr of usage, the Treo is all beaten up but works great.
I don't want to be back to a non-smartphone ever.
Go Treo !!


August 16, 2007 04:58 PM

Palm treo 650 = piece of crap, smoke signals would work better than this phone and frankly I'm suprised it hasn't done that on its own. Coworkers have newer versions of this device and, imagine that, they a pieces of crap too.


August 23, 2007 02:54 PM

I had my Treo 700p for about 9 monthe. Only a few problems initially, dropped calls, text and voice messages that showed up a few days after they were sent, etc. But about three weeks ago I get a text msg from Sprint for a software upgrade. The upgrade killed the phone. After the software installation the phone would continously reboot. And when I say continously reboot, I mean it never gets past the rebooting process. The screen shows "ACCESS POWERED" then goes to the orange "PALM" ball, the keypad flashes then starts the same procedure all over again. Sprint gave me a new (reconditioned???) phone with the upgraded software installed. Since then the phone continously pairs and unpairs every 10-15 seconds with my bluetooth headset, incoming calls randomly ring, or not, phone randomly reboots on its own and various other slightly less annoying things. Two weeks later this phone finally dies, it is doing the same thing as the origional problem, continously rebooting. I get to visit the Sprint store again tonight and once again tell them that this phone is a piece of crap and they would be money ahead if I could buy a Blackberry at their new customer price.


September 7, 2007 01:47 PM

I have a Palm Treo 650 that will Function/Work unless the charger is connected. Any input as to what may be the problem?


September 11, 2007 01:26 PM

I fixed the 'headset' mode only problem of my treo650. I plug in the headset, dial a number, then unplug the headset from treo650 while it is still dialing. It works afterwards.


September 14, 2007 09:30 AM

I have had an unlocked Treo 650 for almost 2 years now and haven't had a single issue with it except for the design flaws it may have (speakerphone ain't that great unless you install an app that fixes the low volume and mic level).

It even does rarely hang on me nor hangs the OS itself except for maybe 4 times in the whole period eventhough i use it a lot, have many apps on it (many of them in a 2GB Sandisk UltraII SD Card) and even use tomtom gps software with a blutooth gps antenna at the same time i use a bluetooth handsfree speakerphone.

I use vodafone because I'm in Europe so my sim is a vodafone one (now 128KB but had 64 before), so I would say it's a telco operator issue either with their software or sim card because i know some more people with my same setup more or less and do not have problems either.

I still think it's a great smartphone/PDA although it lacks ram and it's on the bulky side.

I'm a systems admin and i've seen way more problems with HP smartphones and some others lack features and easy of use.


September 17, 2007 04:32 AM

I bought my treo 650 back in feb 06 one month later warranty replacement. Then one month ago the screen started to flip like a slot machine can't figure it out. Will not stop flipping. Other than that I love my phone , just bought a new Treo 650


September 18, 2007 07:39 PM

I had the treo 650 but upgraded to the 700e. The only issue I have with the TREO is the number of dropped calls. Don't think it is a service issue but rather the whole PDA's ability to function properly.


October 4, 2007 10:19 PM

My complaint with the Treo 650 is that it does not operate correctly with my car's bluetooth system. I have Verizon and a Lexus RX330 and every time you receive a call while you are on the phone it automatically kicks off the current call which causes that caller to call you back and that kicks off the new caller and so on... I have disabled the bluetooth feature while I am in my car for this reason.


October 18, 2007 02:06 AM

Hey everyone, I have had my Treo for about a year now. That is so not like me. I got it through Sprint. I have had problems like I'm on a call and the phone will turn itself off mid call and then turn back on. Then sometimes it will turn off and then back on and erase all my messages and phone calls. Now, it has turned off and back on (once again on its on) and it kees doing it. This is really getting on my nerves. I hate this phone right now.


October 21, 2007 07:38 AM

tick..tick..tick.... Ok I have had my Treo 650 (ATT..formally Cingular Wireless) for 2 whole years.. I dont use anything that causes me to go on the internet, so no browser or email.. I dropped it about 5 months ago, broke the screen (when the iPhone came out - thinking the misses might let me get one)..she found a replacement on the internet. I replaced it and it works like a charm. Then I upgraded the 1.15 to 1.17 firmware.. After 4 hours of worked..mainly after hard reset after hard reset...fixed... and then two weeks later it just starts cycling on and I finally narrow it down to the battery bein loose somehow...I tape a folded up piece of paper on the battery and replace the cover and voila! no more we will see...and yes I have horrible dropped calls (so much for the least dropped calls network)...


November 5, 2007 08:45 PM

Treo 650, well I'm on my third one, it lasted for about 6 months before it went right back to not syncing, not turning on, and all sorts of other problems. The support sucks, Verizon or Palm could care less. Trying to find something in the knowledge base is next to impossible simply because there are so many issues.

I'll never own another one, I cam completely disappointed.

jerry escandon

November 8, 2007 04:56 PM

hey my treo 650 for cingular is acting up.whenever i try to read a text message my tero 650 turns off.Also whenever im on a call my phone just shuts it would be a big help if you help my out and give me some suggestions.


November 10, 2007 01:42 PM

You guys are not gonna believe this one! My 700 was just recently replaced by my sprint warranty plan because it kept attaching old (and deleted) emails from my hotmail account to regular text messages. Imagine the surprise one of my employees received when i texted him and it attached a very personal email to the end of my text! I live continually afraid that this will happen again and so do not use this new phone to email from my personal account anylonger- which is truly a shame because maintaining multiple account interfaces is one of the reasons i purchased this phone in the first place.


November 11, 2007 11:25 PM

I been very happy with my treo 650 but now that I have seen the new apple phone. I can't wait to dump it. Too bad I have a 2 year contract.


November 18, 2007 10:38 AM

I just bought my 650 two months ago and now it wont hold a charge, it wont even function plugged in, it is like it takes more power to run that the charger goves it, WTF.


November 29, 2007 06:44 PM

My phone turns off every time a get a call. i can receive and send texts and also send phone calls. The screen shows up that someone is calling and restarts quickly after.


January 16, 2008 08:12 AM

I have had my Treo 650 for years and besides some resets it has been fine. Now it tries to Hotsync every 2 minutes. It freezes the phone so that pressing buttons does not allow me to use it. I have to take out the battery, plug it in, or reset it just to make 1 call. Any ideas?


January 23, 2008 02:30 AM

I went to ATT and got 2 Treo's 680. I was ready to burn it. Drop calls all day long. Resets for no reason. etc. Any ways when the Iphone came out I bought it. I dont drop calls or have the phone reboot. The Iphone is the best phone I have ever had. I love it. If you are on ATT and using the Treo, dump it.


January 28, 2008 11:07 PM

I have had a Treo for 13 months and this is my 6th one. Yes 6. I have Alltel and I must praise them for being so good about the warrenty and not giving me any problems. Even to the point of after the 4th one crashed they upgraded me from a 650 to 755 model. It lasted a month before I had to get another. All of them have rebooted at all points in time, particularily when checking email. The sound has gone out in 2. I can't hear the caller once they couldn't hear me another time. One just gave up completely and wouldn't quit cycling through the reboot. I love the functions of the phone but HATE the phone. I will never buy one again. There is no excuse for something this expensive to have so many problems in such a short amount of time. Thank goodness for warrenties.

jamil i

January 31, 2008 11:32 PM

Is there a reason when i am trying to send text messages on my treo 650 it cuts off by its self, everytime i push the send button it automatically restarts. help please!?!?!?!?!?


February 22, 2008 01:14 PM

i also love the treo 650 because it can be strictly business or pleasure or both
but i am currently going to pick up my third one
first one was the first 650 to come out
i paid $500
second one was the newest upgrade on the phone and alot has changed for the better
however this new one didnt even last 3 weeks!!!
i seem to have a wireless connection problem were the it goes to welcome to sprint screen then shuts off and automatically restarts with the power off and it freezes


March 20, 2008 02:37 PM

i took really good care of treo 650, but it failed me. i can't even use. all it does now is turn on and off by itself. the reset button doesn't even work. i have no idea if it could be fixed.


April 4, 2008 10:02 AM

Afterpaying $100 for my first and $400 to have it replace due to my breaking it (literally), I can now say it is truly and simultaneously the worst and most costly phone I have ever owned! I truly hate it for it's weird ways like disconnecting quietly and without notice, like not telling me about voice mail message until the next day, like Palm logic that is soooo ilogical, etc.!


June 10, 2008 02:20 AM

HELP!!!! Has anyone experienced not being able to hear the caller when you answer a call, and vice versa, not being able to hear anything when making a call?If so, please let me know if and/or how you resolved it. I notice that when I receive a call, the caller is ID'd on my screen, but the speaker phone option is no longer being displayed. The phone also no longer makes a sound when I turn it on and off (even though it's on ring, not vibrate.) This really, really, really sucks! Your help is appreciated.


June 30, 2008 07:35 PM

On third Verizon 650. #1 stopped responding to 'wake up' and if it did, no response to center button. After 9-10 tries finally get a screen. Dial a contact - reboot. Now works fine (for a while) but wait! Voice mail - I didn't hear it ring! ;^( #2 Replaced by Verizon (thanks to insurance). Works for a week - starts the #1 dance. Called Verizon (after a nasty note to support) now have third phone to set up tonight. Stay posted! Odds are - week or less bah!

Ronnie Giavasis

July 9, 2008 09:50 PM

I've owned a Treo 650 from Sprint since I believe 2005. It started off a nightmare and 7 phones later it continues to be nightmare. 1st phone placed on charger and woke to the African flag colors across? Next one flatlined to all gray screen(the reboot mess), the rest lost sound etc. Here's the kicker, I've always guarded my valuable access by using a rubber cover. May have dropped maybe one or two of them...never a major drop & hey never had one stop after that usually further down road. Today this last one finally has made me MAD, and honestly I'll never purchase another one. If Sprint doesn't act in a pleasant way, I'm done with them too!


July 24, 2008 10:39 AM

hola komo istas yo solo


August 11, 2008 02:02 AM

there is a problem with my palm treo 650 . it is restarting agian and again
when i swich it on .


August 14, 2008 07:29 AM

My wife & I have two new treo 750 phones for the last month.

Biggest heaps of crap we have ever had.

Both phones "drop out" and the screen freezes and you have to pull the battery to reset it.
one you cant hear with the in handset speaker. (only on loud speaker)
you constantly loose calls because the button to accept the call randomly doesnt work. the bluetooth turns off everytime you turn the phone off and you have to go through the settings menu to reactivate it.

You have to wait 3 seconds for the buttons to activate whatever you are trying to do.
These treos are absolute rubbish. stick to phones as phones and PDA that are not phones such as HP etc.
If the sales rep who recomended treos would only turn up to take these phones back, I would shove them fair up his Clacker!

Mike Jepson

September 7, 2008 09:10 PM

I have owned a Treo 650 for about five years. For the first 4.5 yr the phone was great; I could leave town without a charger, never run down, come home and charge it. Then about 4-5 months ago, the phone started running down over night and during the day it would lock-up and I would have to re-boot. I did a cold boot, bought a new battery. No change. Verizon replaced the phone for $50. The new phone did the same thing. Verizon replaced the phone and I bought another battery. The new phone does the same thing. Verizon suggested an upgrade, I suggested fixing the **** thing. Verizon acts as though they have never seen such a problem before. Palm acts as if this is highly unusual and suggests an upgrade. I suggested fixing it since this phone does all that I need. Palm wanted $200 to fix. I asked if they knew what they were going to fix. Silence on line. No more Palm products for me!


September 10, 2008 01:19 PM

i have also treo 650 i like it but i can't run it smuthly it have many query i think its make bad image of company and not good servies.i have some softwere problems some heardwere. i think i spand more mony for it i really realias that


October 8, 2008 06:14 PM

ijust change my sanyo 3200 for the treo 650(big mistake)now i want my sanyo back.cause the treo sucks too many reset and low volume problems.this is what i say about the treo (all that shines is not gold)


October 8, 2008 06:42 PM

ijust change my sanyo 3200 for the treo 650(big mistake)now i want my sanyo back.cause the treo sucks too many reset and low volume problems.this is what i say about the treo (all that shines is not gold)


November 30, 2008 08:16 PM

Hi Everyone,
I got a Palm Treo 650 for my 15 year old son (his juke was stolen) I am frustrated with this phone. It goes into sleep mode every 3 minutes and while in sleep mode, incoming calls all go to the voicemail. So, if my son doesn't remember every 3 minutes to take his phone out of sleep mode, I he doesn't know I am calling. Is there anything that can be done about this? I know most phones have a never option as far as how long until you want the phone to go until it goes into sleep mode. Not this one. The longest time is 3 minutes. How do you get around this? How do you allow the calls to come through if the phone is going to go into sleep mode every 3 minutes? I just want to be able to reach my son if I need to and not have to worry whether or not the phone went into sleep mode and he forgot to take it out. I would really appreciate anyone's help. If you have any advice on how you can help me with this, please e-mail me at thanks so much


January 19, 2009 05:31 PM

I am currently using the Palm Treo 650 and have had problems calling out (it goes back to the main screen without even dialing). But the main reason I'm frustrated is because it turns off randomly in the middle of use. Any suggestions? I'm considering getting a new phone because it happens so often. Any feedback would be helpful. THANKS!


February 9, 2009 08:23 AM

Anyone know where I can get the power receptacle replaced on my 650?

I love my 650, but had to give it up when the power cord recepticle gave up. It has two tiny wires inside that have to touch the two tiny wires on the power cord. There's not enough room fro error engineered in.

I've bought several power cords, some of them borke immediately the first time I tried to plug them in the tight hole. Finally the hole has gotten worn out and won't hold the cord in the rigth place anymore.

I upgraded to the 700win, the windows based operating platform. It sux compared to the Palm software in the 650. I put both my Palms on my calling plan and I use the 700win to charge batteries and them I put them in the 650. How pathetic is that.

Anyone know where I can get the power receptacle replaced on my 650?


November 29, 2009 06:05 AM

Problems all ovr from the phone i love

Screen going blank - changed
INsert sim- there is one in the slot
network unavailable - network is fine
and then the damn thing spends more time resetting itself.

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