Posted by: Stephen Baker on December 17, 2008
A couple days ago, our top online editor, John Byrne, posted all of the BusinessWeek Twitter addresses on his blog. Suddenly, there were some very uncomfortable people roaming these halls. They thought they shared their Twitter streams with a small group of friends and colleagues—and suddenly dozens of strangers were jumping on: Flacks! Sure enough, PR blogs were already spreading the word. (Peter Himler wondered how John’s colleagues would feel about it.)
This was no surprise to me. I have more than 2,500 people following my tweets, and I wouldn’t be surprised if half of them worked in PR. I ask questions, I receive pitches. That’s part of the game. Sometimes they’re useful. It became clear to me in my early days of blogging, four years ago, that the historic divide between press and PR was no longer the same in the world of blogs.
In social media, all sorts of walls come down. There have long been walls between companies, industries, different stages of production, even hierarchies within companies and academia. Nowadays, people “friend” foes at rival companies. Peons “friend” their bosses. In journalism, we can also see the walls around our processes breaking down. There used to be a stark divide between “notes” and finished stories. Now they’re just different forms of content. The secrecy surrounding stories is in retreat.
Perhaps the biggest wall that has fallen is between writer and reader. These days some of us blog about the stories we’re working on and ask for help. (See VoxStimuli blog) And how could I overlook the ancient wall between church and state? It used to be unscalable, at least for those of us down the org chart. Now we all have to deal as adults with the moneymaking side of our business—and can’t pretend that we’re too clean or virtuous to pay attention, or to take action.
With all these changes, it’s no surprise to me that the people whose livelihood revolves around what we’re publishing would be interested in following us on Twitter, or commenting on our blogs.
Ethics, in this world of falling walls, are as important as ever. But following them doesn’t consist any longer of simply obeying three or four ironclad rules. Much is new. It’s more complicated. This means we have to struggle and think. The conflicts aren’t mapped out for us in black and white anymore.
(Posted first on TheNumerati.net. My VPN wasn’t working…)
(I am re-posting my comment here from your TheNumerati.net post)
Steve, Great post - thanks. I think Twitter actually helps us "flacks" to do what journalists are usually complaining about - keep up with what you like, what you don't like and what you are writing about. If Twitter helps us do that won't we ultimately do a better job at pitching/offering resources? I like to think so.
In addition, I like to get to know your side of the business better - it's interesting to me to follow journalists and see what their days are like, reading their personal viewpoints mixed in with their Tweets about their posts and articles. It makes us all just a bit more human.
I don't personally pitch reporters on Twitter unless it's in response to a question being asked. I am sure that, like any outlet (email, phone, fax, etc), different journalists will have different reactions - and they can add "DON'T EVER PITCH ME ON TWITTER" to their MediaMap profile or their bio - any smart PR person will heed each individual journalist's preference regardless.
Thanks again, Christine Perkett PerkettPR
http://www.twitter.com/missusP http://www.twitter.com/PerkettPR
Re: ethics, how does that relate to paid posts? My view is that if you're taking money to write about something, you're creating the appearance of an ethical issue that raises questions about how you will cover that company in the future. And in ethics, the appearance of unethical conduct is as bad as unethical conduct. Moreover, how can readers trust anything a blogger says if they take even one paid post? You never know if they're really sharing an honest opinion, because they will not want to offend (bite) the hand that feeds them. People who earn money by blogging and who don't establish separation between the publishing and editorial functions are, by definition, not ethical--even if they disclose the fact that they are writing a post for cash. That's why "real" journalists (and I include bloggers, not just MSM) don't write advertorials, ad copy, take junkets, etc.
Good post. I agree the mediums are new, and lines get blurry. But keeping to some tried and trues help -- know what a media person covers and make sure what you're pitching is relevant. Re Twitter, some reporters love to get pitches that way, some hate. Need to figure that one out case by case.
I agree with Christine Perkett. I like the fact that PR people are reading my tweets, at least if they are reading the substantive posts that most of the tweets link to. That way they'll follow what I'm writing and, I hope, only pitch me on stuff there's some chance I am interested in. As long as they don;t start pitching me on Twitter--Facebook pitches are bad enough.
I'm a former NYC PR exec and just moved out west. While interviewing for jobs...Facebook, MySpace and yes, Twitter, all came up as #1 targets for PR strategies. Believe me, I'd rather not spend 1 second of my life on these sites, but unfortunately, this is how the game is going to be played. Get used to it people. This nonsensical blogging and rambling words seems to have a large following of soon to be numb-brained humans. PR is always on the heels of the what was recently cool. Soon, Twitter will be on the backburner and replaced with more product placement in lame "my cat is crazy" YouTube videos. Ugh.
(reposting from TheNumerati.net)
Hello Stephen,
I would have never guessed anyone of your stature would have read my post, let alone link it in one of your entries. However, I'm glad some editors feel the same way I do about using Twitter for PR purposes. Since the popularity of Twitter has blow up, it has created massive amounts of potential for all of us to better efficiently do our jobs. I agree with comments made that we have to be transparent and use this as a tool to better understand who we're trying to pitch and not simply add to another mass media list. It adds value to our work since we can follow you and see what you are interested in instead of spamming you a pitch. As a newly graduate, utilizing this technology was never taught to us, but with the core values I learned about dealing with traditional media has transpired to interacting with editors online. The game has changed, but the fundamentals will always be the same.
I wish I knew you were linking to my post, I would have put up a better picture, but hey, it gives me character. If you like you can follow me on Twitter, I know I'll be following you now!
You may want to also check out Yonkly. It's the first "create your own" microblog to integrate with Twitter: http://yonkly.com
Net strangers I call them. While I too work to build big friends lists, in reality I personally know only a small percentage of those in my friends list. I started inviting people more as an experiment, would a total stranger accept my friend request on Facebook. answer, yes. Now in the microblogging world of Twitter, I find much the same. Strangers following one another, chit chatting between massive doses of click-here postings.
http://www.businessblogging.net
Yes, I too am guilty of posting a click-here comment.
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