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Journalism on Twitter: Too much PR?

Posted by: Stephen Baker on May 18

While attempting to collaborate with Twitterers for my latest story, I got one Tweet (which I can’t find) asking me how many of the responses came from PR pros and self-serving entrepreneurs trying to get their own pitch into the story. The answer, without an exhaustive recount: Many.

But you know what? It doesn’t really matter. Some of us in the past tried to divide the information world in two, those who had their own point of view on one side, those paid to communicate one on the other. But I think in the world of blogging and twittering, that wall has been crumbling. Most of us publish now, and like it or not, the distinction is not usually about who’s getting paid by whom. There are too many voices for us to find and untangle all the relationships. The questions now are simply: Who is providing good, credible information and fresh insights? After all, this isn’t one PR person on the phone dictating the story. Instead it’s one tweet or blog post, one of many, making its case. Clear disclosure helps boost credibility, but I’ve come not to expect it.

I didn’t know, for example, that Ggroovin worked at Dell. (He does have it on his profile.) But he twittered the following message: Dell exec @ WOMMA conf sez >$500K in sales via Twitter special discounts: http://tinyurl.com/5krndg 11:33 AM May 09, 2008 from web in reply to stevebaker. I asked another Dell Twitterer to confirm, and then used it in the story. These are new relationships that are being forged. They’re based on information, and most of it is out in the open. The world was never as simple as our old rules. It’s even more complicated now.


Reader Comments

Andrew

May 18, 2008 01:04 PM

Wasn't a Tweet rather an old-fashioned comment on your blog. Thanks for addressing this issue. With all the acrimony between PR and journalists/bloggers it's nice to hear that interaction with PR people isn't always a negative. My next question: How did you ensure accuracy of the information from people on Twitter? Did you use Twitter exclusively to validate the information or did you end up making some calls?

steve baker

May 18, 2008 05:08 PM

Brian, I made phone calls. Most of the input from the Twitter crowd provided examples and opinions--ie how Twitter was or wasn't useful, and how much the company was worth. There wasn't much fact-checking needed for much of that.

Christy Brewer

May 20, 2008 11:37 AM

Thanks for posting this. We've been struggling with what to tweet to our feed. On the one hand, it seems just natural to post where our mortgage rates sit today, but as we started doing that daily, almost immediately we felt a little like salespeople.

We've experimented with tweeting other news items, and have asked questions to people in Twitterland.

As a company (Quicken Loans), the last thing we want to do is add to the noise. But, we do want to be as accessible as possible for anyone who might need our customer service team or latest rates.

Is it all in the tone of the tweets? We'd love to hear feedback on what's helpful and what's not.

Christy Brewer
http://www.twitter.com/quickenloans
http://www.quickenloans.com

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In Blogspotting Senior Writer Stephen Baker and Associate Editor Heather Green take a look at how cutting-edge technologies are changing business and society. Whether its blogs or wikis, data crunching or data targeting, technology’s advances are reshaping the world that we live in.

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