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When to Talk Back

Posted by: Heather Green on December 05

Media Guerrilla has a great post called Online Response Tactics 101 that gives advice to companies about when to talk back to someone who is writing online. Everyone runs into this question, I think. I know we do, when people get snarky labeling our stories as too serious or too obvious or speculate that details in our stories are simply plants by an oh so clever company.

What’s good about Media Guerrilla’s advice is that it walks you through different scenarios and explains why any response, basically, depends.

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Reader Comments

WellnessAid

December 8, 2007 01:43 AM

It looks like one of the best advices on the issue was given long time ago.

“Respond intelligently even to unintelligent treatment.” - Lao Tzu

___
How often do you feel unwell?
It’s too often…

www.wellnessaid.com

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In Blogspotting Senior Writer Stephen Baker and Associate Editor Heather Green take a look at how cutting-edge technologies are changing business and society. Whether its blogs or wikis, data crunching or data targeting, technology’s advances are reshaping the world that we live in.

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