BusinessWeek Logo

Hey, if the alarms aren't sounding at Yahoo mail...

Posted by: Stephen Baker on December 03

This is what I’m getting at Yahoo:

Sorry for the holdup. Looks like a temporary glitch in our network has part of Yahoo! mail down, so you’re briefly without service. Rest assured the alarms are blaring in the basement and our team is working frantically to get you up and running ASAP. Again, the snag is on our end — so there’s no need for you to do a thing.

UPDATE: To Yahoo’s credit, this was cleared up in minutes…

TrackBack URL for this entry: http://blogs.businessweek.com/mt/mt-tb.cgi/

Reader Comments

Rose

December 5, 2007 01:22 PM

Glad you're now up and running, Steve. Must say, I think Yahoo's approach here is quite smart. They have a good insight into how consumers wish to engage with them - in what feels like a one-on-one, human exchange.

Obviously this is a mass email and yet it has a surprisingly personal tone (not to mention they resolved the issue quickly!). Kudos to Yahoo for saving you from yet another generic, robotic 'form' email.

Nicole

December 5, 2008 08:36 PM

My yahoo is still not running, it's been an hour all ready!

Post a comment

 

About

In Blogspotting Senior Writer Stephen Baker and Associate Editor Heather Green take a look at how cutting-edge technologies are changing business and society. Whether its blogs or wikis, data crunching or data targeting, technology’s advances are reshaping the world that we live in.

RSS Feed: Blogspotting

BW Mall - Sponsored Links