Starbucks: the hegemonic language

Posted by: Stephen Baker on November 06

I walk into a Peet’s coffee shop in the Great Northwest. (It’s across the street from a Starbucks.) I order a double tall soy latte. “What size is that?” the barista asks. “Twelve ounces? Sixteen?” After we nail down a couple more details, he calls out, “Two shot small soy latte.”

My mistake was to speak Starbucks in Peets. The barista, of course, understands this dominent dialect of the American coffee world. He knew what I meant, just the way a shopkeeper in Rotterdam understands English. But the appeal of the smaller coffee businesses involves nurturing a different ambiance than Starbucks—and sustaining minority coffee dialects. This gets in the way of clear communication, but boosts diversity. I’m not complaining. There’s a reason I’m not across the street.

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Reader Comments

norm wright

November 6, 2007 03:11 AM

For any one travelling to Australia and ending up at 'Starbucks' in Miranda, Sydney, the coffee is O.K. but before you eat any of their pastries, especifically pies, ensure thay are heated all the way through
On 2 x seperate occasions myself and work colleagues have experienced Starbuck pies here with frozen centres and warm pastry which we have taken back to the office to heat.
How-ever, if you are searching for excellence,try Starbucks in Elizabeth Street, Sydney opposite Hyde Park. This is well worth a visit should you be in the centre of Sydney. Staff and food quality 100% each and every visit.

Cathy

November 6, 2007 01:56 PM

God bless knowledgeable and talented baristas, whether they be at Peet's, street carts or independent roasters popping up all over the NW (and, hopefully, beyond). Starbuck's robot corporate-speak drives me insane. Hope you left a nice tip!

Wally Bock

November 6, 2007 03:45 PM

In my part of the world there is a chain of coffee places called Port City Java, after Wilmington NC where the company started. One reason I started going there was that they tried to avoid coffee-snob language. Not only is the coffee (and other drinks and foods) excellent, and the leather couches comfortable, but I all I need to remember for size options is small, medium and large.

Christopher

November 8, 2007 08:13 AM

"Starbuck's robot corporate-speak"???
1.The use of Tall was not originated by Starbucks
2.Starbucks started using Tall when it had less than 10 stores (way smaller than Peet's is today)and way before it became "Corporate"
If you visit Seattle's various other Coffee/Espresso-shops/bars/cafe's, you will find many Independant, "one-of-a-kind" "mom&Pop" operations using way more contrived coffee lingo for their "Coca-macca-Mocha's" than you will ever hear at a Starbucks.

steve baker

November 8, 2007 04:18 PM

Christopher,
My point isn't that there's anything wrong with the Starbucks lingo, or that it's contrived. My only point is that it's the ruling dialect, and that there's a certain reaction against it in other quarters (that feel threatened by the hegemon).

This reminds me of experiences I've had in the Spanish region of Catalonia. They're very proud of their language there, and although almost all of the Catalans speak fluent Castillian, they often resist it.

Miles Fowler

November 13, 2007 01:16 PM

My story about Peet's goes back to the early days of Starbucks. While I awaited my latte I asked the barista, "Is Mr. Peet worried about competition from Starbucks?"
"Hell, no," said the barista. "He owns stock in Starbucks.
I later learned that the late Mr. Peet was on the board of Starbucks, too. He may even have trained the founders of the company.

PR

November 15, 2007 05:59 PM

Funny story! The world is big, Stephen!

Cheers,
Pierluigi Rotundo

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In Blogspotting Senior Writer Stephen Baker and Associate Editor Heather Green take a look at how cutting-edge technologies are changing business and society. Whether its blogs or wikis, data crunching or data targeting, technology’s advances are reshaping the world that we live in.

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