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Could Yahoo's spam filter be this bad?

Posted by: Stephen Baker on September 19

I was on the road yesterday, in Washington, and trying to close a story at the same time. I had my editor send messages to my Yahoo account, which goes into my (personal) Blackberry. Today I see that Yahoo stuffed all of his mail into my spam folder. Doesn’t its machine they see that I do a lot of legitimate traffic with addresses ending in businessweek.com? Could it possibly be because my article mentions the word “spam?” and “viagra?” Could their spam filter be working on such primitive key words? (I just experimented on that, sending the same story to my Yahoo account, and it got through.)

This issue extends far beyond spam. If Yahoo wants to close the gap with Google, the company must teach its machines to analyze our written words (and other data) with ever greater sophistication and precision. Am I wrong to think that a spam filter this far out of kilter signals problems in that area?

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Reader Comments

Jonathan Potts

September 20, 2007 10:23 AM

Imagine the problems such a primitive spam filter would cause for employees at Pfizer and Hormel.

steve baker

September 20, 2007 11:16 AM

Well, workers at those companies would have to start acting just like spammers, and refer to the products they sell as V1agra and sp*m.

Matthew Carter

September 24, 2007 12:01 PM

I have the same problem! I use yahoo and have moved, as you can see by my email to Gmail as they're a LOT better and I can get Gmail on my Blackberry too (as a quick applet to download). It is so frustrating when I have won BILLIONS / TRILLIONS of foreign dollars and ever Wo/MAN wants to have $&x with me and V!@gr@ is all over. It's out of control. I like you, go through and SIFT and work hard to keep up. We have a BlackList check with our corporate account that is AWESOME! Getting over a million pices of SPAM a month, we are blocking them ALL by doing a query FIRST with this Trend Micro program to decide if it's SPAM or not. Our 100+ employees have been happy. If we were on YAHOO! I am sure as an I.T. administrator, I'd be fired!

Yahoo Mail is a Disaster!

October 6, 2007 06:42 AM

Yahoo's spam filter is absolutely shocking. Not to mention how many legitimate email domains they block, meaning million of users never get the email even though they have subscribed to it!

I am maintaining a newsletter list with thousands members, and Yahoo keeps blocking our emails. We therefore have had to urge all members using Yahoo to change to e.g. Hotmail or Gmail that both work perfectly fine.

Beatdemon

July 8, 2008 01:54 AM

I'm commenting nearly a year later and wish I could report that Yahoo! has cleaned up their act. We are exclusively an online business, so you can imagine how precious email is to us. It's the only way we can send download links to our customers and communicate with them. Every other email service works great, but we have a lot of customers with Yahoo! accounts.

Recently we were blocked by Yahoo! because someone reported one of our email newsletters (that they opted in to) as SPAM. That's all it took! After complaining to Yahoo! they removed the block, but it took almost 3 weeks. We proved to them that we are not SPAMMing anyone by taking nearly an hour to fill out their online form.

Then, only a month after the ban was lifted we've gotten banned again. I've sent numerous email messages to mail-abuse-bulk@cc.yahoo-inc.com to no avail. Our customers are not getting the download links that they purchased and we've had to put a ban on Yahoo! email addresses to try to prevent any new users from experiencing this frustration. It's absolutely ridiculous!

Rick

October 14, 2008 01:27 PM

Far worse than you imagine.

Yahoo! sends EVERY email that has a link in it to the spam folder. My business has been suffering because people are po'd that I'm not replying to them. Got online with support person from Yahoo today, he sent me an email and I replied and it went into his spam folder.

Why?

Because I have a signature that includes my web site! A link! SPAM!

They consider ANY link, even if replying directly to an email from a Yahoo user, as spam. They consider any graphic spam.

Dump them already.

Richard Yonash

October 24, 2008 03:15 PM

My company has been spending over $1000/week in pay per click advertising with Yahoo. Last week they began rejecting our responses to customer's online orders. (No, not just flagging them as Spam but REJECTING them)

Yahoo claims that we have been flagged as a spammer, and there is nothing they can do about it. No proof given, no justification, no appeal.

So... my ad budget with Google just got bigger!

Jim

January 12, 2009 10:34 AM

Yeah, it really is that bad. I noticed that all our emails from our company mail server goes straight into yahoo's spam boxes. It doesn't matter how many times I told yahoo email that "this is not spam", it keeps doing it. Luckily, so far not too many of our customers use yahoo.

Brett

February 9, 2009 11:20 AM

I run a website for Australian football and I did a very occasional check that new users were registering okay. So I got my partner to register, and she waited for the password email. And waited. And waited. 3 days later - I guess it isn't happening. Nothing in Inbox nor Spam nor Trash.

I tried 2 accounts on different sites - 1 was fine, the other spammed it, but it was in the Spam folder. I tried 2 dummy Yahoo accounts - both failed, no sign of the email anywhere.

I thought spam was supposed to go to the spam folder! Now what do I do, warn on screen all people joining not to use Yahoo.

Ben

February 12, 2009 10:20 PM

I agree. Yahoo spam filter is nothing but a brute force filter scheme. It cannot differentiate between legitimate email and spam. Email going out of our website are automatically tagged as spam by yahoo. Since our site is free to use, some abusers use the mail system and now yahoo tags all mail from our site as spam. It must have a very primitive filter scheme and our site now tells our user to use email from live.com or aol.com or gmail or any other source so that they can receive email response to their postings on our site.

Witold

February 16, 2009 09:36 AM

I confirm. Same problems with Yahoo Mail, web.de and hotmail.

With other mail systems all works fine.
But those three mentioned are true mess.

Tigran

February 17, 2009 08:56 PM

WE HAVE THE SAME PROBLEM WITH YAHOO EMAIL ACCOUNTS. I WORK FOR PARTYREGISTRY.COM A PARTY PLANNING AND SOCIAL NETWORK WEBSITE, PARTY HOSTS INVITE THEIR GUESTS TO PARTIES VIA EMAIL AND SMS. AND THESE EMAILS ARE NOT SPAM AT ALL. I HAVE TRIED TO CONTACT YAHOO MANY TIMES, I EVEN GOT RESPONSES FULL OF ZERO RESULT. ALL OTHER EMAIL PROVIDERS RECEIVE INVITATION EMAILS FROM PARTYREGISTRY.COM.
DOES ANYONE KNOW WHAT WE COULD REALLY DO TO HAVE YAHOO FIX THIS

Patch

March 6, 2009 01:33 PM

I think the best way to fix the problem is to have Google or Microsoft buy them out, because it seems obvious that Yahoo either can't or won't fix their problems.

Hotmail used to be terrible, but Microsoft has made great strides with it - I can't believe I'm saying I LIKE something MS has done, but the new Hotmail seems to filter spam quite well. Gmail has never let any spam into my inbox, and I've been on it for almost a year now.

It's not just Yahoo's mail that's suffering - Groups and 360 are poorly maintained, Messenger is turning into bloatware quickly, and the Personals matching routines let some funny choices through, no matter what you select. Anyone else see a pattern here?

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In Blogspotting Senior Writer Stephen Baker and Associate Editor Heather Green take a look at how cutting-edge technologies are changing business and society. Whether its blogs or wikis, data crunching or data targeting, technology’s advances are reshaping the world that we live in.

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