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Skype aftermath: Thriving with faulty technology

Posted by: Stephen Baker on August 20

Is iffy technology like Skype a scourge or a Godsend? Or a little of both?

Time was, our phones in the United States were nearly as reliable as AAA bonds. They were engineered to be mission critical—and long distance calls cost an arm and a leg. Now we have nearly free long distance calling on Skype. But it’s nowhere near mission critical.

We also have music everywhere, but at quality far below old vinyl, and phones everywhere, but full of static and dropped calls. Our technology stinks. But it’s so convenient!

So what should businesses do? Use cheap services but buy lots of cheap back-up? Which are the areas where we should pay premium rates for mission critical machines and services?

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Reader Comments

Janet A. Ginsburg

August 21, 2007 08:06 AM

About a year ago, I was at a large civilian/military disaster technology demonstration exercise in San Diego. Starting with no power and no connectivity, the exercise swung into gear with a hook-up to a hybrid car. Over the course of a week, all sorts techie genius was on display, but the ideas that really impressed -- the ones that really worked -- were simple, durable and cheap. On Day One, when a much-touted software program designed to make it easier for aid organziations to collaborate ate up so much bandwidth, systems crashed, my invention of choice was clever little wind up flashlight with adapters for three of the most popular cell phone designs. I had visions being in the middle of a nowhere disaster, typing out 200-character missives, fliming flashlight-lit video reports shot with a flashlight-charged cell phone and winning a Pulitzer for sheer intrepid geekiness. Of course, all would be dependent on getting a signal out...

steve baker

August 22, 2007 10:20 AM

I think you're right, Janet. I was in Europe writing about the glorious future of cellular telephony--the lightning fast connections, the multimedia--and all around me people were pecking away simple text messages, each one as primitive as a telegraph, circa 1850. They went with what worked. I should have paid more attention.

Sanya

August 27, 2007 04:22 PM

Saw some pretty funny coverage of the Skype outage here: http://bub.blicio.us/?p=355

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In Blogspotting Senior Writer Stephen Baker and Associate Editor Heather Green take a look at how cutting-edge technologies are changing business and society. Whether its blogs or wikis, data crunching or data targeting, technology’s advances are reshaping the world that we live in.

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