Some Wallets Are Still Open at Best Buy


For some consumers, flat-screen TVs and laptop computers are the new necessities as the electronics retailer's earnings beat expectations

While consumers may be cutting their discretionary spending, not all gadgets these days are discretionary—and for many households, that now includes flat-screen TVs and laptop computers. That's one lesson from Best Buy's (BBY) earnings report Mar. 26, which beat Wall Street's expectations and pushed the electronics retail chain's stock up 12.6%, to 37.67. Analysts said that might offer some hope that consumers are beginning to spend again.

Many shoppers slashed all but necessary purchases last fall as they watched the stock market tumble and job losses mount. The paring back extended through a dismal holiday sales season and helped drive Best Buy competitors, such as Circuit City and Tweeter, out of business.

Excluding one-time restructuring charges that amounted to 26¢ per share, Best Buy earned $682 million, or $1.61 per share, in the quarter ended Feb. 28. Analysts surveyed by Thompson Reuters (TRI) had predicted $1.40 a share. Including the one-time charges, profit fell 23%, to $570 million, or $1.35 per share, compared with $737 million, or $1.71 per share, a year earlier. Best Buy—which alarmed investors last November with a dire report on consumer cutbacks—also provided a better-than-expected outlook for the rest of the year.

Gains for Notebooks, Flat-Screen TVs

Analysts say the results show that the sales dip has begun to level off, and demand for electronics—albeit diminished—remains steady. "You're basically looking at an industry that's about 20% smaller than it was a year ago in terms of sales," says Michael McNamara, vice-president at MasterCard Advisors SpendingPulse, which tracks retail spending. "One theory is that [shoppers have] made the discretionary cuts, and now we're in a more stable environment."

Best Buy was apparently caught off guard by how resilient sales would be. "It's challenging to accurately gauge the level of demand, which has resulted in inventory gaps that have limited our ability to fully meet customer demand," President and Chief Operating Officer Brian Dunn said in the company's earnings release. Dunn is slated to become chief executive in June.

The retailer reported strong gains in notebook computers and flat-screen TVs. That reflects a growing number of consumers who consider such goods closer to necessities than luxuries, says David Schick, retail analyst at Stifel Nicolaus (SF). "There is some reassessment of what is discretionary and what is not," Schick says.

Stephen Baker, vice-president for industry analysis at retail analyst NPD Group, agreed that the sales figures show how closely consumers hold their gadgets these days. "If your car died, you have to get a new car. If you're having a problem with your computer, you need to get another computer," he says.

Staying Home More

Not all types of devices saw gains. Sales of personal electronics, such as MP3 players, digital cameras, and GPS devices, fell by double digits at Best Buy. The items that did well, such as flat-panel TVs and computers, are "family" items that households may value more as they cut back on other entertainment expenses, such as dining out. "If you're not going out so much, it brings the outside world into the house," Baker says. The market for flat-panel TVs is only about 50% penetrated, he added, and since prices have dropped significantly in recent years, many consumers are ready to make the purchase.

Low oil prices may have also helped the electronics sector and other retailers. Cheaper gas compared with a year ago amounts to a "huge windfall" for consumers that may have helped free up cash and fuel spending on electronics and other discretionary purchases, says Joseph Carson, U.S. economist and director of global economic research at Alliance Bernstein (AB).

Carson says that overall consumer spending, excluding autos, may pick up despite the hit that households have taken from plummeting personal wealth. Outside of the richest consumers, "decisions to spend are less tied to net worth. They're tied more to income, jobs, and price changes," he says, so such factors as lower gas prices may outweigh unease about their portfolios.

Carson also said Best Buy's results reflect modest consumer spending increases across the board in January and February when autos are excluded—gains he says are encouraging because they started even before stimulus-related tax cuts began to appear in paychecks. "You've seen recovery in some segments of demand," he says. While it's too soon to call a recovery in spending, Carson says the gains, when bolstered by the stimulus, could mean consumers are ready to open their wallets again.

Tozzi covers small business for BusinessWeek.com.

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