Businessweek Archives

Internet and airlines


I checked the Continental Website as my son’s flight from Chicago to Newark was delayed three, four, and five hours, and then got the text message from his cell phone as soon as he landed. This was after midnight. So I benefit from wonderful digital communications to manage an airline system that appears to have regressed since the 1970s. Not to pine too nostalgic, but I wouldn’t have needed all that cool Internet stuff a couple of decades ago (though the cell phone would have been handy.)

Why hasn’t aviation benefited more from Moore’s Law?

One hint for those picking up people at Newark (or perhaps elsewhere)during holiday crush: Tell the passenger to wait at the departure level. You avoid the big jams at arrival. I bet we saved 20 minutes that way last night.


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