Businessweek Archives

Delivering Quality Customer Service


As small businesses grow, owners often find it difficult to efficiently handle customer support and service calls. Yet that is often the service that most affects customer satisfaction and the company’s growth. Frequently small business owners simply aren’t aware of what technology is available to manage incoming calls or they believe it is too expensive.

This isn’t the case anymore with today’s hosted solutions that are delivered over the network by the technology provider. The best hosted solutions eliminate costly equipment, are easy to maintain, and allow users to pay for what they use on a month-to-month basis.

Advanced customer contact features are now within reach of even the smallest business, leveling the playing field in terms of delivering quality customer support and service. Key features include an application that answers the call and presents a simple interactive menu to a caller and a call distributor for assigning skills to team members and routing customers to the most appropriate employee.

Kevin Childs

Executive Vice-President

UCN

Salt Lake City, Utah


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