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Breakthrough: Offshoring for Home PC Users


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April 30, 2007

Breakthrough: Offshoring for Home PC Users

Steve Hamm

Up until now, almost all offshore IT services have been aimed at large corporations in the US and Europe. Sure some Silicon Valley startups tap into Indian talent for coding jobs. But I've seen very little in the way of offerings for small businesses much less home PC users. Well, that's beginning to change. I just learned about iYogi, a startup based in Gurgaon, near Delhi, that provides tech support via phone and Internet for consumers and small businesses globally. At $9.99 per incident, the price is much better than typical services offered by your local PC shop. The service also eliminates the headache of calling you PC maker only to be ping-ponged to Microsoft or some other supplier. iYogi handles your problems no matter what machine or software is afflicted. At last, the benefits of off-shore talent and scalable services are trickling down to the consuming masses. I would imagine that iYogi's biggest challenge is marketing. They just landed a $3.1 million investment from Canaan Partners and SVB Financial Group, which should help out with that.

08:08 AM

Off-shoring

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you have a typo: iYoga !

Posted by: satish at May 1, 2007 04:23 PM

This looks like a great idea on paper, but most IT desktop guys will get a chuckle out of this.

Most Americans swore off Dell for using Indian tech support reps over the past few years. In fact, the PC maker is starting to bring some of those jobs back to the US. iYogi might have a shot if they offer callers 9.99 per incident for calling them, but not the other way around.

Posted by: Stones at May 1, 2007 08:06 PM

Hi Steve,

I am a frequent reader of your write ups on this site and I'm glad you report on India related stuff.

One great blog where you can learn about indian tech stuff is webyantra (www.webyantra.net); thats a blog which captures the latest indian web trends very neatly..

ashish

Posted by: ashish kashyap at May 1, 2007 10:51 PM

Steve when you talk of "your local PC shop. The service also eliminates the headache of calling you PC maker only to be ping-ponged to Microsoft or some other supplier.. " may I know how do I from Tanzania fit in. We have no off shore. Only coconuts. To hide money thenearest place is not off sure but the mattresses. Off shore is good when you have amassede millions. As poor as we are a pggy bank is good enough? No offence. You emphasise on Bangalore Tigers that are tamed by USA corporations.

Posted by: Firozali A.Mulla MBA PhD at May 2, 2007 07:43 AM

To Firozali

What is it that you wanted to convey? Not a single line is decipherable... and you seem to be 'highly' qualified :-))

Cheri

Posted by: Cheri at May 2, 2007 02:19 PM


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