As small business owners, we often find ourselves more on “transmit” than “receive.” That means we can miss important aspects of what’s going on around us. Effective listening isn’t easy: It requires much concentration to silence our own thoughts and focus on the needs of our employees and customers. But doing so engages our intuition and our hearts — tools that turn our interactions into insights.
Which of the following most closely reflects your typical listening style: multitasking and distracted; analyzing, comparing, and preparing your response; or listening deeply? When you really hear others, you will find yourself with answers that go beyond the ordinary, enhancing both the effectiveness of your business and your own leadership position.