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Online Extra: Major Players in Outsourcing


More and more multinational companies are turning to offshore outsourcing to help them cut costs and free talent to come up with new products and services. In recent years, Procter & Gamble, DuPont, Cisco, Unilever, ABN Amro, and Marriott have all signed megadeals with global outsourcing companies to overhaul internal operations such as accounting or human resources or to upgrade their technology.

This table represents research and consulting company Gartner Inc.'s analysis of the hot players in the global outsourcing business. Gartner's 10,000 global clients most frequently inquire about these companies as potential offshore partners. Gartner's hot list includes companies that offer software development, computer network support, R&D and engineering services, call centers, and business services from accounting to procurement. They have offshore staff stretching from Argentina to India to Tunisia. The companies represented here include boutique outfits that do under $100 million in offshore business a year and giants that take in billions through global outsourcing. The ranking is based on the frequency of queries from Gartner's 10,000 clients.

Major Players in Outsourcing

Company and Headquarters

Specialty

Low-Cost Locations

Offshore Revenue Range

Accenture (US)

Software Development, Network Support, Finance & Accounting (F&A) Human Resources (HR) Procurement, Insurance Operations, General Banking

India, Philippines, Spain, China, Czech Republic, Slovakia, Brazil, Australia

Over $5 billion

ACS (US)

F&A, HR, Payroll, Procurement. Telecom, Transportation, Healthcare Operations; General Banking, Mortgage Processing

India, China, Dominican Republic, Ghana, Guatemala, Jamaica, Malaysia, Mexico, Spain

$1 billion-$5 billion

Capgemini (France)

Software Development

Canada, Mexico, Spain, Poland, India, Australia

$1 billion-$5 billion

ClientLogic (US)

Call Centers

India, Philippines, Poland

$100 million-$500 million

Cognizant Technology Solutions (US)

Software Development, Network Support

India, China, and Canada

$500 million-$999 million

Convergys (US)

Call Centers

"India, China, Indonesia, Malaysia, Philippines, Sri Lanka, Taiwan, Thailand, Argentina, Brazil, Colombia, Mexico, Australia, Canada

Over $1 billion

CSC (US)

Software Development, Insurance Operations, Demand Management

Canada, Bulgaria, Ireland, India, Mexico, Malaysia, South Africa, Spain

Over $5 billion

EDS (US)

Software Development, Network Support; F&A, HR, Payroll, Demand Management, Procurement, Insurance, General Banking, Telecom, Transportation, Health Care Operations

Canada, Mexico, Brazil, Argentina, India, Australia, South Africa, Spain, Hungary

Over $5 billion

eTelecare International, Inc. (US)

Customer Service

Philippines

Below $100 million

ExlService Holdings, Inc. (India)

Insurance, Transportation Operations

India

Below $100 million

HCL Technologies (India)

Software Development, Network Support, R&D/Engineering, Financial Services

India

$500 million-$999 million

Hewitt Associates (US)

HR, Payroll, Procurement

India, China, Philippines, Thailand, Malaysia, Czech Republic, Poland, Hungary, Brazil, Mexico, Argentina, Chile

Over $5 billion

Hewlett-Packard (US)

F&A, Payroll, Procurement

India

Over $5 billion

IBM (US)

Software Development, Network Support, F&A, HR, Payroll, Procurement, Insurance Operations

India, Brazil, China, Mexico, Belarus, Philippines, South Africa, Romania, and Argentina

Over $5 billion

ICICI OneSource (India)

Call centers

India

Below $100 million

ICT Group (US)

Call centers

Philippines

$100 million-$500 million

Infosys Technologies (India)

Software Development, Network Support, Banking, Mortgage Processing

India, Czech Republic, China, Australia

$1 billion-$5 billion

Mphasis Corp. (India)

Financial Services

India, China, Australia

Under $100 million

OfficeTiger (US)

F&A, Financial Services, Transaction Processing

India, Sri Lanka

Under $100 million

Patni Computer Systems (India)

Software Development,Network Support, R&D/Engineering

India

$500 million-$999 million

Sapient (US)

Software Development

India

$100 million-$500 million

Satyam (India)

Software Development, Network Support, R&D/Engineering

India, China, Hungary, Brazil, Australia

$500 million-$999 million

SITEL (US)

Call Centers

India, Phillipines, Brazil, Spain, Mexico, Panama

$500 million-$999 million

Softtek (Mexico)

Software Development

Mexico, Spain, and Brazil.

$100 million-$500 million

SR.Teleperformance (France)

Call Centers

Philippines, Indonesia, Mexico, Brazil, Argentina, Spain

Over $1 billion

Stream (US)

Call Centers

India, Tunisia, Dominican Republic, Poland

$100 million-$500 million

Sykes Enterprises (US)

Call Centers

India, Philippines, China

$100 million-$500 million

Syntel (US)

Software Development

India

$100 million-$500 million

Tata Consultancy Services (India)

Software Development, R&D/Engineering, F&A, Telecom, Transportation, Hospitality Operations

India, Hungary, Brazil, Uruguay, Chile, China

$1 billion-$5 billion

TeleTech (US)

Call Centers

India, Philippines, Malaysia, China, Northern Ireland; Spain, Mexico, Argentina, Brazil

Over $1 billion

vCustomer Corp. (US)

Call Centers

India

Below $100 million

West Corp. (US)

Call Centers

India, Philippines, Mexico, Canada, Jamaica

$500 million-$999 million

Wipro (India)

Software Development, R&D/Engineering, Demand Management, Mortgage Processing, Transportation Operations, Healthcare Operations, Banking, Mortgage Processing

India, Canada

$1 billion-$5 billion

WNS Global Services (India)

Transportation Operations, Healthcare Operations, Banking, Mortgage Processing

India, Sri Lanka

Below $100 million

24/7 Customer (India)

Customer Service

India, Philippines

Below $100 million

Data: Gartner, Company Reports, BusinessWeek


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