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July 12, 2005

Treo 650 Problems?

Cliff Edwards

So I'm an unabashed Treo lover. I love the great screen. I love that I can get a number of my business and personal e-mail accounts on it. I love the number of applications I can load.

I admit these things are so handy that I've often overlooked the little problems I encounter each day, like any tiny tap--even when I put the phone down--causes it to reset and turn off the wireless. I remember the Treo 600 had problems that many people overlooked because it was considered "new" technology.

But consider an e-mail I got today from Emma Murphy at the Neibart Group. She says two of hers have died and that her husband and a client are on their third each. She says the Cingular folks have been less than sympathetic. I took a look this morning at palmOne's support site (http://www.palmone.com/us/support/downloads/treo650updater/), and there doesn't seem to be any current issues the company is addressing for Cingular-branded phones, though there are for Sprint, Rogers Wireless and unlocked GSM phones purchased directly from palmOne.

Wondering if any other folks out there are having Treo issues beyond the much-publicized memory fix?

12:43 PM

Treo 650

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Like you, I've put up with a lot of hassle to enjoy Treo functionality.. here's a short list of the dark side of Treo ownership;

- Treo 180 (1st generation): had 3 of them, 2 warranty replacements in a year. 3 weeks after I bought mine, the 300 came out, Handspring had no upgrade path whatsoever, in fact they swallowed my old trade-in Palm and never sent the $100 rebate.

- Treo 300: skipped that generation

- Treo 600: initial unit DOA, had warranty replacement which was a major hassle.

- Treo 650: warranty replacement after 1 month.

In summary: great design, poor manufacturing.

Posted by: Zoli at July 12, 2005 01:19 PM

I have had my Treo just about 2 months. It is a love hate type of relationship. I can't say enough about having my calendar and contacts right there.

This thing resets more than I would care to mention. I also have had issues where I look up a contact dial it and it starts dialing and then goes back to the dial pad and loses the call.

There are numerous issues with the Cingular and Treocentral.com has a good thread on the SIM chip and how it is the culprit to many issues.

I have to agree with you in that Cingular is slow in providing an update for the Treo650

Posted by: Rich at July 14, 2005 06:27 AM

I recently purchased a Treo 650 via Verizon Wireless. Other than a few minor problems it seems to be working fine. My question is, is there something I might be missing? I mean, is there some deep dark problem I am not aware of? Or is the Verizon 650 more perfected than the infamous Cingular 650?

Posted by: Don at July 15, 2005 03:49 PM

i have had spint for years.. never had a problem using it cheapo cel they gave me... i just got a trio 650. i get no bars in my house now and dropped calls almost every call.. has anyone else experienced poor reception?

joe

joem123@yahoo.com

Posted by: Joe Mariano at July 17, 2005 02:16 PM

Hey,

I have been looking into getting a treo 650 from verizon. The only problem I am having is the verizon rep said that in order for the phone to work i would have to have an internet plan for the phone to work. I have been looking on the internet and haven't found anything saying that. Can anyone tell me if the internet plan for the phone is required and why. Thanks

-Shaun

Posted by: Shaun at July 20, 2005 01:55 AM

I‘ve had my 650 for about 2 months now and love it. In the past, I purchased every type of smartphone on the market and have been very disappointed. The Treo brand is head-and-shoulders above the others on the industry and they have made some very nice advancements over earlier versions. I purchased my 650 from Verizon and have not experienced any major issues (minor resets). Highly recommend this product for busy executives on the go!

Shawn Gunn

shawn@gunnmediagroup.com

Posted by: Shawn Gunn at July 20, 2005 11:12 AM

Had a Treo 650 from Sprint for 5 months now. The first two months were very buggy, but starting with firmware revisions 1.08 and 1.12, the 650 has been quite reliable.

It was so godawful frustrating that if they hadn't come out with 1.08 and 1.12, I would have thrown the thing through the window. Fortunately, all has been quite good since April. If you buy a phone from Sprint, make sure it has the latest firmware. There are still some in the wild that still have the very buggy original 1.03 firmware.

Posted by: bill at July 22, 2005 06:48 PM

I love my 650 but have a difficult time with the hearing voice reception on calls. I need to have the volume turned up to max 100% of the time just to make out what someone is saying. With a headset all is good.

Has anyone else had a volume problem and if so any suggestions on how to fix it?

eckerty93@sbcglobal.net

Posted by: Scott Eckerty at July 23, 2005 08:58 PM

My history with the Treo is much like that of Zoli's, the first post. I have had the Treo 180g, Treo 600, and Treo 650. All have been on the cutting edge of technology, yet each had fatal flaws. The speaker on the 180g had faulty wiring which eventually rendered it useless. I exchanged the unit four times with the same problem-- now used as a toy. My Treo 600 was exchanged about six times due to a terrible buzzing caused by a wire that was not insulated sufficiently. Now also used as a toy. Treo 650 is much better, only problem is underpowered, quirky, unreliable Bluetooth.

Posted by: Mike at July 29, 2005 09:48 AM

Love the functionality - but I'm starting to reboot (and resync all data) almost daily. Since the memory upgrade (Cingular/last night), I've had to reset my system 4-5 times today alone. Palm Tech support told me to simply rename the backup folder and resync. Hey look mom, now it's an overpriced, unwieldy phone!

This is the most unstable OS I've used to date on any platform. I'm regretting that I didn't go with the company standard Blackberry. Can you hear me now Palm?

Posted by: RobL at July 29, 2005 02:26 PM

GOING ON THE WEB, TO SECURE SITES, SUCH AS EBAY, YOU CAN BROWNSE EBAY, BUT YOU CANNOT SIGN ON AND PLACE BIDS. HAS ANYONE FIGURED THIS OUT ON HOW YOU CAN GET ON SECURE SITES AND PLACE BIDS?

Posted by: STAN WEITMAN at July 31, 2005 12:43 AM

Constant problems with the hot sync cables. Some of my co-workers have the same problems. Other then that and the soft resets 3-4 times a day i love it.

Posted by: Robert Kinsella at August 1, 2005 02:20 PM

I purchased the very overpriced Treo 650 a few weeks ago. After numerous problems cited by other commenters (poor voice reception), dropping calls and not holding a signal worth a darn, I headed back to the Cingular store and got a new Treo 650. Same problems. I've had enough. I loved my Treo 270 (although the life of the phones were poor) and wish it hadn't petered out. I'm going to return to TMobile and get a standard phone and some other Palm device. Palm desperately needs a quality competitor! They really should be ashamed!

Posted by: Kay C at August 7, 2005 11:18 PM

I love the new 650 Verizon! I have even sold a few ads using the great resolution video, but I have had horrible problems with it resetting in the middle of calls and then looping. I have to do a hard reset to even get to use my phone. I keep my Trio 600 handy just to rebeam my contacts to me. I've spent hours on line with Verizon and Palm. They finally sent me a new 650 which is doing the same thing. No one told me about ugrading to 1.12 firmware revision. I'll look into that. I hope it works for a Mac.

Posted by: Will Howard at August 15, 2005 04:24 PM

I see most of the comments are linked to problems the 650 have with special versions for US operators. The problems are not in these versions, the problems are with the Treo. I bought one in Singapore, operator-free, and it drove me so crazy for two weeks (resets, etc.) that I gave it to a friend and started using his Treo 600, which was thoroughly tested for more than a year. The 650 was the crappiest phone I ever had. Technical support sucks, they tell you the obvious thing, even when you have told them that this does not work. A company that cannot stand up for its products deserves to go bust. I am sorry to come to this, as I have been a Palm user (and fan) for years.

Posted by: Martin Gargiulo at August 21, 2005 10:46 PM

Treo 650, great concept. Now if they could only stabilize it and make it work. Constant resets, dropped calls, voice level issues, OS lock ups, on my 3rd phone in 4 months. BEWARE Cingular sends you refurbished phones for replacement to your over priced 1st new phone. I miss my flip phone.

Posted by: Bryan Wood at August 22, 2005 08:32 AM

The handset volume issue is a huge problem (almost made me return the unit), and though Palm has not stepped up to the plate to fix it, GoTreo has a $15 program, VolumeCare, that they claim boosts handset volume up to 75%. I bought it last night and this seems to do the trick. It's the only option out there right now.

Posted by: Kurt Triffet at August 24, 2005 02:03 PM

I have had my Trio 600 for just over a year with Sprint. I have loved it. After reading these comments I consider myself lucky because I had to reset it maybe 3-4 times in the whole year. But yesterday it just quit working. I have done all the resets I could. At Sprint they say they can't do anything for me since the phone is out of warranty (by about 2 weeks). They won't even fix it if I payed them to fix it. Any ideas? Please HELP. I can get it to turn on to the point when the Palm logo shows up with the hard reset, but that's about it.

Pavel

Posted by: Pavel at August 26, 2005 08:38 AM

Problems:

Volume needs to be at 100% most of the time, and even then it's hard to hear especially if there's some environment noise also.

Can't hear it on speaker when the other end is ringing, so hold it to my ear only to get deafened by person answering!!

Phone returns to dialpad in the middle of dialing a contact.

Occasional lock-ups and soft resets.

Cradle/cable connector not that great.

Lacks voice recognition (and 3rd-party software doesn't seem to work/integrate well - at least for me anyway (perhaps it's my British accent)).

On the positive side:

Plenty (too many to list). Love the applications and integration. Form-factor almost perfect. Great screen.

Posted by: Lewis at August 30, 2005 03:12 PM

I just got a treo 650 branded for cingular but unlocked. It seems to work great and I am very happy with it. I can not figure out hoiw to access my recent calls, can someone help.

Posted by: John DIGIO at September 1, 2005 01:09 PM

I have had my treo600 since dec. the only problem i have had is that it doesn't automatically disconnect from internet when i send or recieve pix. Verizon is upgrading me no charge to a 650. after reading a lot comments here i am concerned about those problems. verizon tech had same problem with his when trying to help me. has anyone else had this problem

Posted by: Ray at September 3, 2005 06:19 PM

I've had my Verizon Treo 650 for 30 days. Love everything about the phone except that I can't understand what people are saying. Nice for a phone, eh?

The problem seems to happen when the other party is speaking loudly (for example, if they're in a noisy environment).

I've talked with probably 10 people who have the 650 on Cingular and say that they love it and never have voice quality problems.

Verizon is giving me the run-around. Very annoying with their whole "after your first call, it's our problem" claim.

Posted by: Mike at September 4, 2005 01:33 AM

My treo one night just turned off and then kept turning back on and off and it kept doing that and then i had to replace it.

Posted by: Ariel at September 9, 2005 04:58 AM

I have a Treo 600 with Sprint for approx 18 months. I have had so many problems with the phone that I am now on my fifth. Many calls are dropped, loud tapping sound during calls, unable to make or recieve calls, worms on the screen, messages are left in my voice mail without my phone ever ringing, I've set my phone to notify me when a message has been left but I have only been notified approx 5% of the time. The alarm does work.

Posted by: Terese at September 11, 2005 03:31 PM

I had a Treo 300 with Sprint, and had no problems with it except for those caused by Sprint's lousy network coverage.

I'm now on my THIRD Treo 650 from Cingular. The first one hardly worked at all. The second one worked a little better except for frequent resets, dropped calls, and poor sound in any phone calls that didn't get dropped altogether. But the second one quit a couple of months ago, and Cingular sent me another one (charging me a restocking fee). The third one works, so far, except for the aforementioned resets, dropped calls, and poor sound. ("What did you say?" "Huh?" "I didn't hear you.")

I've used Palm devices since 1996 and I've never had this much trouble. I'm wondering if it's the Treo that's the problem or if it's Cingular. I don't know, but for the first time, I'm seriously looking at Pocket PCs.

Posted by: Noah at September 14, 2005 02:36 PM

I am one old friend of Treo. I have purchased one Treo650 from Verizon.It is unlocked. And purchased for use outside US(Bangladesh). But my Service provider could not enter in the program area of the set, because they do not have NAM Code. Can anybody help me? It is very essential for me.

Posted by: alam at September 16, 2005 01:40 PM

I have purchased one Treo650(CDMA)from Verizon.It is unlocked and purchased for use outside United States. But my Service provider could not enter in the program area of the set, because they do not have NAM Code for the set. That's why I could not activate my set as mobile phone. Can anybody help me?

Posted by: smileybeing at September 17, 2005 02:16 AM

I am on my 4th 650 since June 05. Cingular is the worst! I thought ATT was bad! I am convinced that the 650 is a great idea that just doesn't work. kind of like a great looking car that you can't rely on to go anywhere important. it is a miracle that I haven't thrown the damn phone right out the window of my car. I have had almost every problem posted in this thread. I went from a Samsung phone that worked fine with ATT and made the mistake of migrating to Cingular and 'upgrading' to what I thought was the 21st Century. Now I am hooked on the idea of having my schedule, phone, music and game diversions all on one platform, but am terribly disappointed with the available technology. I wouldn’t wish this phone on my worst enemy!

Posted by: Jim at September 25, 2005 01:27 PM

I have had my Sprint Treo 650 for about 2 months now and I can't say how much I have become dependent on it. I left my reliable Tungsten T2 in favor of the "complete" package offered by this little gizmo. Like all new relationships I was taken in by the good looks and slim design compared to having to lug around two devices. As in most relationships I found myself overlooking the small dislikes that seem to show themselves in the beginning. After time those little nuances became major frustrations...the missed calls, the dropped calls, the lock-ups, the re-booting, the darn tiny keyboard...(I miss my graffiti). Alas my phone has since gone stark mad on me and is currently caught in an endless re-booting cycle …all do to me receiving a call while online on a search engine. Who would have thought? Do I wait for the Treo 700 now that it will run on Windows??? Has this phone had the potential to cheat on me all along????? Sprint suggests I just buy a new Treo phone for $50 with my damage replacement policy...is that really going to solve Treo's short comings....once a bad phone....always a bad phone!

Posted by: JB at September 28, 2005 01:50 AM

I have had both the 600 and now the 650 both purchased from Orange in the UK. I have experienced the poor volume and constant resets with both models. My current problem is the same as Cliff in the article at the top of the page. The phone continuously switches itself out of GSM mode, even up to 20 times per hour.I am missing 95%of my calls as a result plus its very tedious having to switch it back in all of the time. I love my Treo but am now ready to stamp on it. Orange support is hopeless. Does anyone have any suggestions?

Posted by: Tracey at September 28, 2005 07:33 AM

Love Hate, Love Hate... Cliff, I am ready to sue the crap out of Treo AND Cingular. I am on my third 650, for various reasons.

The first one just stopped synchronizing for no reason. I spent several (meaning 5 - 8!!) HOURS on the phone with techies in the Phillipines, and finally after they sent me a new cable, one of the techies said, "hold the plug in tight and then push the button.." Voila! Turned out to be a loose connection in the phone, not the cable.

Phone #2 came and it worked for about 3 weeks then started turning off; this is the infamous symtray issue. PLUS, this refurb phone had software that was 18 months out of date!! When I was on the phone with the techies this time, this second phone stopped synchronizing!! Same problem!! I've demanded a NEW phone this time, and I'm told it will show refurb, but will be "up to date, and have the new symtray fix." We will see.

I have 3000 contacts in it, each with 3 - 4 phone numbers. A great asset, but the myriad problems (seemingly assembly defects, not design ones...) and time spent have me pulling out my hair.

Hacked off Lawyer

Posted by: Dana LeJune at September 28, 2005 07:04 PM

I thought I was the only one with problems with Cingular and my Palm Treo 650! I 'migrated' from AT&T to Cingular. I have had nothing but problems!!! It took over 14 hours on the phone with cingular to iron out my problems. Now I have a phone that resets itself constantly and has memory problems. I overlooked lots but sad to say I will be looking for another device and service provider. I have been a faithful supporter of the palm platform for years. I have lost out on crucial business transactions. I have been slowly merging my data to outlook and looking for a reliable provider. I loved my treo 600. What happened to the 650?

Posted by: Greg at October 4, 2005 03:56 PM

you guys are scaring me. i started w/ the kyocera 6035 (black and white palm phone) and it was absolutely awesome. great battery life, and very good balance between palm and phone functionality. on equip replacement through sprint, and after my 2nd went kaput, got 'upgraded' to treo 300. p.o.c. i hated it. color screen was dim yet sucked the life out of the battery.

i stuck it out until it broke and i was upgraded to 600. had that for almost two years and it was a great run. *sheds single tear*. camera was pretty good (with add on s/w to boost the resolution of the pix). OS was stable. calls were typical sprint quality. then recently, the antenna died on me and i could not send/receive a call unless i was right under a tower. not good.

unlike previously, when i was able to get a replacement ups'd to me in 2 bus days, i was on the phone with sprint/nextel for three WEEKS trying to get a new phone.

just got the 650 yesterday. they sent me one without a camera. (??) i didn't even know they made them like this.

too early to tell about the other problems, although the speaker volume has always been an issue and i almost universally use headphones.

we shall see...

Posted by: derek at October 5, 2005 12:02 PM

I just got my Treo 650 Verizon yesterday...I havent had any reset problems, although I did notice the volume issue as I was walking down the street. I really like the divice, but if I start having those problems within the next 10 days, im takin it back and getting something less problematic. It seems like people are having less trouble with the Verizon model on this forum.. anyway..Good luck!

Posted by: Phil Snapp at October 5, 2005 06:45 PM

Ok, most problems with resets are because of a bad SIM tray design. You should try a peice of paper behind your sim card or go to palmone.com and get them to ship you a fixed sim card tray.

Most other problems related to the Treo 650 have to do with Memory and too many programs installed. The lastest update addresses most of those however, I still can't reliably run Norton AV on the devices.

Some Treo 650 radios are powering off when the device is bumped or tapped. One possible cause of this problem is the SIM tray for the GSM Treo 650 smart phone is not seating the SIM card firmly to the unit. In the past, one workaround solution was to stick a piece a paper between the SIM card and SIM tray to provide more pressure on the SIM card so it would not loose contact with the phone.

How to get replacement SIM Trays:

Individual customers can call palm support @ 813-313-4913. Corporate customers with 100 or more Treos should contact their Palm rep through their Cingular DSC. Palm will replace up to 10% of the Treo SIM trays in an account. For example if a customer has 200 Treos with the old tray Palm will ship 20 for on hand replacements.

Posted by: Chris at October 6, 2005 11:46 AM

In general, my Verizon 650 is working fine. I am able use many of the apps I had on my M515. I've added others that have worked great. My biggest issue is that if i have the phone on (active, but not in use) and I am using the real player or audible.com player, they freeze up when I go into a celluar dead-zone and don't come back until I'm out. Why the two functions overlap I can't figure. A real annoyance.

Posted by: Alec at October 7, 2005 01:02 PM

I got mine (650) 8/3/05 with same reception, audio issues, wireless off when brushed or tapped.

The headset helps the voice quality I find, but mine stopped discovering bluetooth devices this week. I tried changing the BT headsets, then noted it couldnt discover ANY devices...not sure why...I do miss my TREO 270, as u could start dialing and automatically enter the contacts, but I like having the video cam. Oh yea, this is my 2nd 650....1st one died. I went thru 5 treo 270s(almost all broke hinges). I am frightened that Palm ended the advance replacement or the ability to BUY an extended warranty. Seems like they know something about the lack of life expectancy of their product. The Philippines tech support is problematic of the whole culture there. They are courteous, but just tell u what they think u want to hear, but not very empowered or helpful.

Palm has serious product manufacturing and quality control issues. The problem is, it's hard to live without your treo once u get hooked.

Like a junkie, I live in denial of all treos problems.

Posted by: Scotty at October 9, 2005 07:51 AM

until now, i was pretty excited to get my 650 in the mail. i had a kyocera 7135 that died so they're bumping me to the treo. glad i found this site and you guys to read your input. keeping my fingers crossed.

Posted by: eric at October 10, 2005 01:05 AM

I have had the lot since my first Palm Pilot.

Now use a Treo 600 in the UK on the Orange network.

Best phone/pda I have ever owned.

Looked at the 650 but it appears to be rife with problems whether on US or UK networks.

Seems the only real advantage of 650 over 600 is the built in bluetooth.

No way you are going to get my ears clamped to a piece of electronic gadgetry all day every day!!!! They are still not sure about RF from phones you know.

Use my Treo with a RF3 headset (new innovation - no wires, uses a hollow plastic tube (brilliant)

Go to RF3.com (+44 (0) 870 366 5729 or try ebay (where I got mine)

Regards

Graham

Posted by: Graham Kay at October 12, 2005 10:48 AM

I've had my unlocked GSM Treo 650 for 6 months now and I loved it until I got my Cingular SIM. I had been using it in Singapore (Starhub mobile service) with no problems whatsoever. And then now that I have a Cingular SIM, it seems to hang on me at least once a day. Most bothersome is that I can't seem to send or receive international SMS although local SMS and email SMS seems to be no problem at all. I have had a session with Cingular tech support and they have not been able to figure it out. I have also opened a case with PalmOne but they claim it's the service not the phone (justifiable since it worked just fine with my Singapore Starhub service). I do believe it is an issue with Cingular's service, but exactly what about it is causing the problem I don't know.

Posted by: Angelique at October 17, 2005 04:39 PM

I am currently on my fifth Treo 600. It is without a doubt the worst phone I have ever owned. Unexplained hard and soft resets, dropped calls, and data loss are an everyday occurance for Treo users. I love technology but I am getting off the Treo train. I am so upset with Palm that I won't even consider buying their regular PDAs anymore. Good luck dealing with your service provider. You'll get a 'refurbished' phone and maybe a little 'attitude' to go with it. If the cell providers would stop carrying this horrible phone, maybe Palm would get the message.

Posted by: Claude at October 17, 2005 10:00 PM

I am on my third Treo 650 since February of 2005. I have the same problems, with dropped calls, voice quality, and resets. I love having everything in one place but being in sales I can't afford to have my phone be so unreliable. Some of my customers have turned their phones back in. One of my customers gave me the following link about Treo Owners who filed a lawsuit against Palm: http://news.yahoo.com/s/pcworld/20050922/tc_pcworld/122653 and here is another. http://www.treocentral.com/content/Stories/682-1.htm

Posted by: Robert at October 18, 2005 08:50 PM

I've had my Treo650 from Cingular for about 8 months now. I have yet to experience a day when the phone won't reboot on its own. I installed the Treo650 updater just last week hoping it will lessen if not diminish the problems, but it only got worse. Now (after the updater was installed), the phone itself would just turn off on its own for no apparent reason. It will reboot on its own but not automatically turn on the phone once it's back up.

If I did not pay a hefty amount of $ on this device, I would have run over this what I would now consider waste of money. It has nice features and all but now it serves no better purpose than a nice piece of accessory in my purse.

Posted by: Donna at October 19, 2005 03:49 PM

I had about 3 Treo270's (broken speakers etc) 4 Treo 600's and now on Treo650. The 650 is very disappointing in terms of user software compared to 600 (inability to add ToDos, memos etc in Cal app, many key clicks whereas used to be one, poor sound quality, random crashing, slightly better with firmware upgrade) plus you lose all your sms messages when upgrading from 600 to 650. Palm have really blown themselves up. It could so easily be a suberb experience. and yes Orange/Palm customer service sucks big time.

Posted by: Geoff at October 20, 2005 12:14 PM

I have similar problems with the unexplained resetting and shutting off of my TREO 650. I'm on to Treo 650 REPLACMENT NUMBER 5. Believe it or not. I've had 4 that had other problems like keyboard problems, memory problems, ear plug connector problems, sim chip problems, etc. My service has been with Cingular and they have been good about replacing the unit but since I've had 5 that didn't work in less than 6 months I had to revert back to a plain cell phone. Which I had to buy outright while I was out of town. TREO 650 is a piece of crap. I have given up on it all together.

Posted by: jordan at October 24, 2005 09:00 PM

I am mad as hell. I am on my THIRD Treo 650 in two weeks! Sub-par? They are the dregs. My "warranty" with Sprint only covers replacement with the SAME BUM PHONE!

I was urged to purchase this phone by Sprint employees as, I went in the store to purchase the iPaq phone, but was told that the Treo was a *much* better phone. Yeah, right! Now I'm stuck with this piece of crap. Oh, I love the "premise" of the phone but, it just doesn't work nor hold up well.

These are my problems in the two weeks I've had the phone (Oh, BTW, I'm just over the limit of two weeks to exchange it for another phone and Sprint's Customer Service is the pits!)

1. Soft re-sets itself at whim

2. No ringer - calls went straight to voicemail

3. Broken case after treating it pristinely ( I still have my original Star Tac and TimePort phones in excellent condition - Now THOSE were well-made phones!)

4. Constant dropped calls.

5. Constant complaints that my voice is choppy.

I found out today that someone switched my plan from a 1000 minute 1-year plan to an adjustable TWO YEAR plan!!! I am livid. I am sure that it was the inept rep that I last spoke with who probably thinks this will fly. I am at this moment contacting the Attorney General and the local TV Consumer Watchdog. I am NOT the one to mess with.

The Treo is an expensive phone. I am paying for service that I am not receiving and a wad for a phone that at best is eye candy.

I am going to tell everyone about this so that Palm and Sprint will have to "step up" and take responsibility for this shoddy product.

Posted by: Irate Diva at October 25, 2005 06:31 PM

If it doesn't reset itself, best for you to do it! The 650 seems to lose its mind over time. I am on my second phone, which is no better. Upgraded the firmware too - slightly better.

Love my Jabra BT250 headset - I have to turn down volume on phone and headset it is so loud(can't hear through the built-in speaker of the Treo unless I put it on speakerphone) - headset works better on my wife's cheap camera phone - the 650 won't always pick up the headset or takes so long to pick up that it goes to voicemail. Answering from the phone works though (takes 5-10 seconds to switch to headset) - which seems like forever!

Also have had lots of hangs where the phone just sits and thinks...resets help here.

Will get into a state where it won't make calls - reset it again!

Biggest concern is that all the 650s I have had create a TON of interference - squiggly lines on TVs and monitors, every speaker in the room will crackle with a modem like sound until I move the phone further away...my wifes cheapo camera phone is on the same Cingular network and the electronics in the house don't seem to notice it...am I risking my future children keeping this thing in my pocket??

Posted by: Bob at October 28, 2005 05:28 PM

like you guys, im a treo fanatic, i just love the functionality of the device, i had a treo 180 before but upgraded it to t600, i like the pda function but the phone function really p*ss*s me off. Searched the web regarding on how to remove the buzzing sound, there is a solution guys...look for buzz fix at google and try to experiment on your treo..good luck

Posted by: mike chua at October 30, 2005 03:06 AM

Unlike Mike Chua ("Chewy", to his friends), I just want the darn Verizon 650 to function properly. While it does this okay as a PDA, it really sucks as a phone, for all the reasons given on this blog. Thus it has lousy reception sensitivity and transmission clarity (I have to use an external antenna at work) and low volume on the internal headset. Sorry, Chewy, but this gadget is basically a POS.

Posted by: Rock Levinson at October 31, 2005 02:48 PM

don't buy your treo from sprint. they just keep hanging up on me. the problem is when I try to open a dock in word to go the phone just cuts off. and they won't fix it. I'm on hold now for the eighth time. if you are having the same problem with sprint and your treo650 please contact me at ljenkins@sprintpcs.com

Posted by: ljenkins at October 31, 2005 09:30 PM

I had the same problem with loose connection on the syncing cable. Was bummed and didn't want to have to go through the return and wait for a replacement process. I fixed it by getting a can of compressed air like you use on keyboards and blasted the connection pins on the bottom of the Treo. Placed it back in the cradle and pressed the sync button and off it went. So you may want to try that before sending it back on this kind of issue.

Posted by: mumbles at November 2, 2005 03:37 PM

Dear People,

I live within the city limits of Boulder, Colorado, but on the north side in a drainage that reduces the strength of my Treo 650 (Verizon) signal. When I had a Nokia 3360 (ATT/Cingular), the signal strength was not great at home, but I could go into the basement (5-6' underground) without dropping a call. With the Treo, I'm dropping calls on the first floor and I sometimes have to go up to the second floor to improve my reception.

On the back of the Treo 650 up near the antenna are two ports protected with small rubber plugs. The upper one has a red and white sticker with "p1" stamped on it and the other looks like it might take some sort of an antenna jack that could, perhaps, boost signal strength. None of the Treo documents even identify the port, let alone suggest there's an accessory designed to make use of it.

Are you familiar with these ports on the Treo 650? Do you have an antenna jack that makes use of them to boost signal strength? Do you have another approach that might help boost an existing, but weak signal on a Treo 650 phone? I'm not wanting to spend a gazillion dollars to address this, but it's a major pain to have lousy reception at home, even if my business does not depend on it.

Thanks for your help with this.

Ed Byrne

Posted by: Ed Boulder at November 7, 2005 06:19 PM

Just sent this to palm:

People, people, people!

What's going on over there?

"There is something rotten in Denmark"

I was ready to buy a Treo 650, but after reading hundreds of complaints about hardware, software, and support, I have decided not to.

I have been a loyal palm user since Newtons went away, but now it seems that unless you guys tighten things up, you are digging your own graves. Think about it. If each of those hundred people tell five of their friends...

Very bad. Very sad.

So what's it gonna be?

Please cc this to the people upstairs!

-a concerned (former) customer.

Posted by: joshua Wylie at November 8, 2005 02:08 AM

I'm another unfortunate Treo650 owner.But since I was not eligible for an upgrade I had to pay full retail price for it! What upsets me the most is that at first it was locking up on me and had to do constant resets. I removed a lot of additional software and that seemed to improve.I put most of my files on an SD card.Now I am constantly getting interrupted with Hot Sync trying to boot while I need to make a call.I do the soft reset and it starts up again only a few weeks later. I truly feel stupid for spending a lot of money on this.It is suppose to do so much but the more you try to do with it the more problems arise! Now its basically being used like a standard camera phone because I'm tired of messing with it.And yes-I too am a Cingular customer.This sucks!

Posted by: KJenner at November 10, 2005 03:54 PM

Have a Treo 650 with Verizon that is 4 months old. After having it "die," Treo upgraded the OS. It worked briefly; now the device locks up frequently and needs resetting. Also, despite recalibration, the screen is highly erratic with typing. Any suggestions re. the screen before I throw it?

Posted by: Jessica at November 11, 2005 12:39 PM

DON'T BUY A TREO 650!!!!!

I had 2 600's and now am facing my third VERIZON 650, all since February.

I have had my Palm datebook corrrupted by the horrible synch problems from Verizon/Palm. If you like long nights on help lines to India, this is the phone for you!

I have now suffered my third screen failure. The 650 has to be handled like a Faberge egg or else it will break.

Sound? Huh? I just scream a few sentences to the effect that I will call from home or office. You have to be in a soundless environment with the phone surgically implanted in your ear.

The WORST tech buying experience of my life. I am a high-tech owner (MS eng) and can handle complex issues, but this thing is just crap, a repudiation of the once wonderful Palm OS.

Posted by: j at November 11, 2005 06:48 PM

Not Worth the Price

You will not have this phone much more than a year because it constanly needs to be replaced and the warranty is up in a year.

I have the whole love hate relationship going with my TREO 650. When it works it's like a gift from heaven, but when it doesn't it is the nightmare from hell. Initialy I had it replaced three times at the store under the 30 day warranty, three phones same problem everytime, cycling on and off during calls and freezing up. I couldn't keep it on long enough to make a call. After the 30 days had to call and received a replacement via mail. It worked great for about 5 months, then came the upgrade, now my blue tooth head set does not work with my phone, I can not hear callers half the time and they can't hear me half the time.

Considering the cost of this phone I have a very difficult time digesting the problems and inconvenience. I didn't mind paying the price for the technology if it worked. Now I'm about to embark on yet another return and replacement of the phone. The sad reality is I will have received less than one year of service out of this because once the one year warranty is up it will be done and if I count all of the down time and return time...

I just wish they could come with something that works well consistantly

Posted by: Juanita at November 14, 2005 02:49 PM

I've had a Treo650 through Cingular since April from my firm. Most managers up through the CEO in the company have one. We don't have major issues with this phone. Personally, I did have issues with dropped calls at first, but that was resolved with the latest upgrade to the firmware. Still have issues with volume (it's always on max) but otherwise, I love this phone. My wife has had a 600 for years and has had no major issues, using it for everything with T-Mobile. My overall general impression of the posters here is they're all RIM stockholders.

Posted by: Jeff at November 14, 2005 04:49 PM

Do NOT purchase a TREO 650...

Oh dear. I purchased my Treo 650 while on a business trip. The phone I had with me was dying, and I needed a phone! I thought I would "upgrade" to either a Treo or a Blackberry. After playing with both in the store - I got the Treo. Ouch.

To make a very long story short, I will say I have since received quite an education in things like 1xRTT, CDMA, Bluetooth, etc. This education was necessary and irritating to me - as I had better things to do.

I think the basic problem is that the 650 does many many things, but few of those things does it do well. I do not feel it is a viable business solution, it is a gadget for gadget freaks.

1. I discovered after returning home to a familiar environment that the Treo 650's reception is terrible - comparing to other cell phones I have in the house. Awful! 1 bar on the Treo translates to 4 bars on my other phones. It never occured to me this would be an issue. My other phones can hold a conversation anywhere in my home. The Treo can barely hold on anywhere at all in the house. I try to find a place it can maintain a connection, and then I don't touch it. I hover over it with my bluetooth headset.

2. Bluetooth...

Bluetooth implementation on the Treo absolutely sucks. It seems unusually weak and noisy. I compounded my stupidity by purchasing a Moto 850 headset without doing any research. It has severe connection problems with the Treo. What a combination they make! Sometimes I can transfer a call to the 850, sometimes I cannot - friends conclude my new phone is broken.

3. The camera absolutely sucks. My god it sucks. Forget about it.

4. Out of the box, the speaker in the thing is not acceptable. I downloaded VolumeCare which does help considerably however.

5. Out of the box, I found I could not use Google maps, but downloading the free program, Kmaps, solved that problem.

6. My carrier is Sprint, and they chose to disable call duration in the call log, but downloading PhoneToolsPro fixed that.

7. It does not come with any kind of voice dialing software, but I fixed that by downloading VoiceDial.

8. I had many ni


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