I just read Lisa Bergson's article ("Making the Grade," My Company, Spring, 2005). We are a chemical company dealing with medical-related companies, and are ISO 9001:2000 certified. Coincidentally, today, we are wrapping up an ISO audit.Our director of quality systems, Amy Mutere, spends countless hours preparing and training various personnel for these audits. It's a heck of an undertaking, but it does, in fact, raise your status in the corporate food chain. JOHN F. MAZZARELLA
I enjoyed reading Lisa Bergson's article. Congratulations on her successful takeover of her father's business -- and a second congrats for getting the business up to date with ISO. ROSALIE G. ROGERS
The Essex Group
Briarcliff Manor, N.Y.