The Payoff: Saves $10 million annually in claims processing.
In a health-care industry crazy for paperwork in triplicate, HIP Health Plan of New York is saving some trees. The company has spent $55 million in the past three years on a system that lets its 1.1 million members view claims and refill prescriptions online. Doctors can use the system to authorize CAT scans and visits to specialists.
But the sweetest perk for docs is financial. "They can get paid while the patient is still in the office," says John H. Steber, HIP's chief information officer. Savings in claims processing total more than $10 million a year, instrumental in returning HIP to profits. By Diane Brady