More Service, Fewer Silos at TIAA-CREF

Q: How would you compare the challenges you face at TIAA-CREF to those you handled at Merrill Lynch?

A: This is a different culture with a different mission, and I think comparisons don't have much value here. We've involved people here. This is their company. My mission here is to assure that this company has a great future, prepared for growth and change.

We're returning more closely to TIAA-CREF's historic mission because we're narrowing our customer base back down to core customer groups.

Q: But you also want to distribute your mutual funds to the general public, right?

A: One way we can make sure our products are worl

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