The book describes several rejuvenated workplaces, many of them at high-stress, modest-pay companies. In each instance, unconventional behavior is celebrated: A Sprint manager impersonates Elvis to perk up his customer-service agents, for instance, or a nurse's assistant plays his clarinet to a hospital patient. In the end, everyone feels better and is more productive. Fish! Tales also suggests adopting a positive attitude and being kind.
Is that all it takes to improve work? Put it this way: Don't expect your office to turn into the Garden of Eden.By Hardy Green