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) President David Dorman is expected to take over as CEO later this year. Here are the prospects for the company in several key areas, based on a scale of one to four stars.CONSUMER SERVICESOBSTACLE: AT&T faces stiff competition from local and wireless phone giants wading into long-distance. First-quarter revenue fell 22%, to $3.1 billion.OUTLOOK: The unit's chief, Betsy Bernard, is cutting
costs and offering new services. Still, expect the Bells to take market share in the months ahead.RATING: One StarBUSINESS SERVICESOBSTACLE: The unit is losing customers--it has 4 million today, down from 10 million five years ago. First-quarter revenues slipped 8%, to $6.5 billion.OUTLOOK: Dorman has invested $200 million in innovative new services for businesses and tripled the number of reps who sell data and local phone services.RATING: Two StarsMANAGEMENTOBSTACLE: AT&T has lost top managers, in part because of Armstrong's controlling style. The business services unit has had five leaders in five years.OUTLOOK: Dorman is regarded as a team builder. He has recruited top talent from outside the company, including Sprint's Chris Rooney to run AT&T Government Markets.RATING: Three StarsDEBTOBSTACLE: With so many telecom bankruptcies, investors worry about AT&T's debt load. Recently, the company's bonds were trading at 90 cents on the dollar.OUTLOOK: Fears are overblown. The sale of the cable unit will drop AT&T's debt load to $17 billion. That will give it a debt-to-earnings ratio of 1.7, best in the long-distance industry.RATING: Three Stars
Data: BusinessWeek, AT&T reports