WHAT'S NOT: Lite-On provides only a sparse software bundle and a somewhat limited 9 hours per day of weekday tech support. You must pay for the long- distance charges, too.
WHAT ELSE: Its time of 3 minutes, 12 seconds to install Microsoft's Office 2000 Small Business Edition (disc 1) matched most of the 24X/10X/40X drives we've tested. It wasn't the fastest, however. That honor goes to the Teac CD- W524E with its time of 3 minutes, 3 seconds.
UPSHOT: If you're itching to try out the fast new 32X generation, this drive is fast, but slim tech support and lack of software are a couple of shortcomings. By Alexandra Krasne